Generated by All in One SEO Pro v5.0.1.1, this is an llms-full.txt file, used by LLMs to index the site. # United Outcomes Martyn's Law, Safety & Security - United Outcomes partners with businesses to uncover, mitigate and control risks and disruptions and ensure stability, compliance and trust. ## Posts ### [Secure Your Venue: The Ultimate Martyn's Law Budget Guide](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) **Published:** June 16, 2026 **Author:** Kevin Purcell **Excerpt:** Martyn's Law is here and UK venues have until Spring 2027 at the earliest to comply. But do you know what these changes will actually cost your business? Whether your venue sits in the Standard Tier or the Enhanced Tier, planning your budget for Martyn's Law early is vital. **Content:** [Martyn’s Law](https://www.legislation.gov.uk/ukpga/2025/10/contents) is set to be key for UK businesses. Named in memory of Martyn Hett, a victim of the 2017 Manchester Arena attack, it requires certain public-facing venues to enhance public safety measures across the UK. Setting aside a budget for Martyn’s Law complaince is vital. The Act became law on April 3, 2025. We are currently in an implementation period of at least 24 months. Enforcement of Martyn’s Law is likely to begin in Spring 2027. As companies prepare their budget for Martyn’s Law, understanding and accounting for these new duties is crucial. The legislation introduces two levels of compliance: the [Standard](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) and the [Enhanced](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) Tier. ## Understanding Martyn’s Law and Its Importance​ Martyn’s Law aims to protect the public in crowded spaces from terror attacks. Your tier depends on the number of people (including your staff) reasonably expected to be on your premises at the same time: - **Standard Tier:** Applies to sites expecting **200 to 799 people**. - **Enhanced Tier:** Applies to sites or events expecting **800 or more people**. [*(Note: Places of worship, childcare sites, and schools stay in the Standard Tier even if they hold over 800 people)*.](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) Each tier has its own rules and costs. Knowing your tier is the first step in planning your budget. ## Budget for Martyn’s Law: Cost Projections for Compliance The Home Office estimates the total cost of Martyn’s Law to be between £1.1 billion and £6.3 billion. When planning your budget, align your forecasts with your legal duties under Martyn’s Law: ###### Standard Tier: Historically estimated at around £2,160 over ten years. The main focus is on staff time rather than costly physical security. ###### Enhanced Tier: Historically estimated at around £82,325 over ten years. This covers Public Protection Measures, like access controls and CCTV. It also covers producing a formal compliance document for the Security Industry Authority (SIA). ###### A Note on Costs: Martyn’s Law relies on the rule of “reasonably practicable” steps. This means you must weigh the goal of public safety against the cost, time, and effort required. ## Martyn's Law Standard Tier Requirements: What to Actually Budget For If you are in the Standard Tier for Martyn’s Law, you should focus on simple, low-cost activities. Your budget should focus on: ###### Public Protection Procedures: You must budget time to develop and document response plans for evacuation, invacuation, lockdown, and communication. You should do a risk assessment to evaluate your current procedures and identify risks. Understanding vulnerabilities will allow you to consider these when you design your procedures for Martyn’s Law. ###### Effective Staff Training: Your staff must know how to act quickly and calmly during an incident. Free tools like the Action Counters Terrorism (ACT) e-learning are available. ## Enhanced Tier Requirements: Higher-Level Measures for Qualifying Venues and Events ###### **Implementation Costs** For **Enhanced Tier** venues, safety measures must be “reasonably practicable”. This means you must weigh your security goals against the cost, time, and effort it takes to put them in place. You might face high costs to install or upgrade physical safety tools. These include CCTV, locks, shutters, bollards, or blast-resistant glass. However, if a measure is far too expensive or forces you to take out huge loans, the Martyn’s Law may not expect you to do it. ###### **Consultancy and Third-Party Services** The government clearly states that you do not have to pay outside consultants to comply with the Martyn’s Law. Still, many large venues might choose to hire security experts or contractors. These experts can help spot weak points, suggest safety steps, or help write your required compliance documents. Because large commercial venues are complex, paying for this expert help can be a smart choice to build strong safety plans. ###### **Training and Staffing Costs** You must train your staff well so they can act quickly during an incident. You can use free government tools, like the **Action Counters Terrorism (ACT)** e-learning. However, you might also decide to buy specific third-party courses. For instance, you could pay for **SCaN (See, Check and Notify)** training for CCTV operators, PR teams, or top managers. Finally, it is highly recommended that you pay your staff for the time they spend taking this vital training. ###### Penalities for Non-Compliance If an Enhanced Tier venue breaks the rules, the Security Industry Authority (SIA) has multiple avenues to enforce Martyn’s Law. The SIA may first serve a compliance notice. This notice tells you exactly what steps to take or what proof you must provide to fix the issue. If the public is at risk, the SIA can issue a restriction notice. This can limit or stop your venue or event from running for up to six months. Ignoring these notices is a criminal offence. It can lead to court action and even prison. Furthermore, the monetary fines are very high. The top fine for a single failure is £18 million or 5% of your global revenue, whichever is larger. If you still fail to comply with Martyn’s Law, the SIA can add a daily penalty. This fine can be up to £50,000 for every day the problem remains unfixed. ## Key Considerations and Practical Tips when you Budget for Martyn's Law When finalizing your budget for Martyn’s Law, focus on practical steps: ###### **Tier-Specific:** Standard Tier sites only need procedural plans. Physical upgrades are only a legal mandate for the Enhanced Tier. ###### **Engage with Insurers:** Talk to your insurance provider early. Many insurers are updating policies in line with Martyn’s Law. ## Conclusion Budgeting for Martyn’s Law may feel like an extra cost. However, it is a vital step to keep the public safe. You can plan smartly for the Standard Tier or Enhanced Tier rules. This approach helps you spread costs over the year. It also stops a last-minute rush to comply. Adding these costs to your budget shows a commitment to public safety. It can also build strong trust and loyalty with your customers. By putting proper safety steps in place, your business meets its strict legal duties. More importantly, you help build a safer UK. For full details on your exact legal duties, please read the official [Martyn’s Law Section 27 Statutory Guidance](https://www.gov.uk/government/publications/the-terrorism-protection-of-premises-act-2025/terrorism-protection-of-premises-act-2025-statutory-guidance) **Categories:** Martyn's Law **Tags:** Annual Budgets, Cost of Martyn's Law, Martyn’s Law --- ### [Why Museums Should Embrace Martyn's Law: A Path to Enhanced Security and Public Safety](https://united-outcomes.com/insights/martyns-law/why-museums-should-embrace-martyns-law-a-path-to-enhanced-security-and-public-safety/) **Published:** June 12, 2024 **Author:** James **Excerpt:** By adopting the principles Martyn’s Law, museums can create a more secure and resilient environment, building trust with the public and fulfilling their social responsibility. **Content:** > By adopting the principles Martyn’s Law, museums can create a more secure and resilient environment, building trust with the public and fulfilling their social responsibility. ## Understanding Martyn's Law As institutions dedicated to the preservation and presentation of cultural heritage, museums have a profound responsibility to ensure the safety and security of their visitors, staff, and collections. In light of recent global events, the importance of robust security measures cannot be overstated. One significant development in this area is Martyn’s Law, named after Martyn Hett, a victim of the Manchester Arena bombing in 2017. Martyn’s Law, also known as the Protect Duty, seeks to impose greater security requirements on public venues, including museums. Embracing Martyn’s Law can transform how museums approach safety, making them more secure and resilient against potential threats. *Update: The Terrorism (Protection of Premises) Act came into power in April 2025.* Martyn’s Law mandates that public venues implement specific security measures to protect against terrorism and other threats. The law requires organisations to assess risks, develop and implement security plans, and ensure that staff are adequately trained to respond to emergencies. While primarily aimed at preventing terrorism, the principles of Martyn’s Law offer a comprehensive framework for enhancing overall security and public safety in museums. ## Why Museums Should Care About Martyn's Law ##### Enhanced Visitor Safety The primary objective of Martyn’s Law is to ensure the safety and security of all visitors. By adopting its principles, museums can provide a safer environment for their patrons, significantly reducing the risk of harm from potential threats. Enhanced security measures reassure visitors that their well-being is a top priority, fostering a sense of trust and confidence in the institution. ##### Comprehensive Risk Management Martyn’s Law encourages a proactive approach to risk management. Museums must regularly assess potential threats, develop strategic security plans, and implement preventive measures. This comprehensive approach ensures that museums are better prepared to handle emergencies, minimising risks to both people and collections. ##### Staff Preparedness and Training One of the key components of Martyn’s Law is staff training. Museums must ensure that their employees are well-versed in security protocols and emergency response procedures. Regular training sessions and drills enhance staff readiness, enabling them to respond swiftly and effectively in the event of a security incident. ##### Community Responsibility Museums play a vital role in their communities, often serving as cultural and educational hubs. By embracing Martyn’s Law, museums demonstrate a commitment to public safety and social responsibility. This proactive stance not only protects their immediate stakeholders but also contributes to the broader effort of creating safer public spaces. ##### Reputation and Trust In an era where security concerns are paramount, museums that prioritise safety can bolster their reputation and build greater trust with the public. Visitors are more likely to frequent institutions where they feel secure, leading to increased attendance and community engagement. A strong reputation for safety can also attract partnerships and funding opportunities. ##### Legal Compliance and Best Practices Adopting Martyn’s Law ensures that museums are compliant with emerging legal standards and best practices in security. Staying ahead of regulatory requirements not only avoids potential legal issues but also positions museums as leaders in public safety and security innovation. ## Practical Steps for Museums To effectively integrate Martyn’s Law into their operations, museums can consider the following steps: - **Risk Assessment**: Conduct thorough risk assessments to identify potential threats and vulnerabilities. This process should be ongoing and regularly updated to reflect new information and changing circumstances. - **Security Planning**: Develop and implement comprehensive security plans that address identified risks. These plans should include physical security measures, emergency response protocols, and communication strategies. - **Staff Training**: Provide regular training sessions for staff on security procedures and emergency response. This training should be practical and scenario-based to ensure staff are prepared for real-world situations. - **Public Awareness**: Inform visitors about security measures and procedures in a way that enhances their sense of safety without causing undue alarm. Clear signage and communication can help achieve this balance. - **Collaboration**: Work with local law enforcement and security experts to develop and refine security strategies. Collaboration ensures that museums benefit from the latest expertise and best practices in the field. ## Conclusion Embracing Martyn’s Law represents a crucial step for museums in enhancing their security and ensuring the safety of their visitors, staff, and collections. By adopting the principles of this law, museums can create a more secure and resilient environment, building trust with the public and fulfilling their social responsibility. As museums continue to evolve, integrating Martyn’s Law offers a path to greater security, preparedness, and peace of mind for all who visit and work within these cherished cultural institutions. [ ![Picture of Bianca Huttner](https://united-outcomes.com/wp-content/uploads/2024/06/Bianca-Huttner.webp) ](https://united-outcomes.com/about-us/) [##### Bianca Huttner ](https://united-outcomes.com/about-us/)Bianca Huttner is a seasoned marketing leader with 15 years of experience driving growth for SaaS and Professional Services organisations. She has covered numerous territories including China, the USA, the Middle East, Australia, and Europe. Known for her relationship-oriented approach, Bianca excels in Corporate, Revenue, and Alliances Marketing. Her expertise spans product launches, marketing strategy, and Go-to-Market strategies. She holds a BA in Journalism and Marketing from the University of Johannesburg and has furthered her education at Northwestern Kellogg School of Management and Oxford University. **Categories:** Martyn's Law **Tags:** hospitality industry, Martyn’s Law, Public Safety --- ### [The Impact of Martyn's Law on Hotels: Preparing for Enhanced Security and Compliance](https://united-outcomes.com/insights/martyns-law/the-impact-of-martyns-law-on-hotels-preparing-for-enhanced-security-and-compliance/) **Published:** June 26, 2024 **Author:** James Baldwin **Excerpt:** Discover how Martyn's Law, aimed at enhancing public safety against terrorist threats, will affect hotels. Learn about the necessary security measures, staff training, and compliance requirements for the hospitality industry. **Content:** > The ultimate goal of protecting lives and ensuring a safe environment for all is one that the hospitality industry must wholeheartedly embrace ## Understanding Martyn's Law In the evolving landscape of security regulations, Martyn’s Law is set to bring significant changes to various sectors, including the hospitality industry. Named in memory of Martyn Hett, a victim of the Manchester Arena bombing in 2017, this proposed legislation aims to ensure better preparedness and protection against terrorist threats in public spaces. As hotels are a focal point for large gatherings and transient populations, they may need to adapt to these new requirements. Here’s a detailed look at how Martyn’s Law may impact hotels once it becomes legislation. *update: The Act was officially passed in April 2025 as the Terrorism (Protection of Premises) Act 2025.* **Martyn’s Law**, officially known as the **Protect Duty**, seeks to mandate that publicly accessible locations implement necessary security measures to safeguard against potential terrorist attacks. The law is anticipated to apply to venues and establishments with a capacity of over 100 people, which includes many hotels. The core components of Martyn’s Law are: - **Risk Assessment**: Conducting thorough and regular assessments of potential terrorist threats. - **Security Measures:** Implementing appropriate and proportionate measures to mitigate identified risks. - **Training and Awareness**: Ensuring staff are adequately trained to respond to security threats. - **Planning and Response**: Developing and maintaining actionable plans to respond to incidents. - **Public Engagement**: Enhancing public awareness and engagement in security practices. ## How Hotels May Be Affected ##### Enhanced Security Measures Hotels may be required to install advanced security systems, including surveillance cameras, controlled access points, and potentially even screening equipment. This may necessitate significant investment in technology and infrastructure to meet the new standards. ##### Regular Risk Assessments Hotels may need to conduct comprehensive risk assessments to identify potential vulnerabilities. This will likely involve not just assessing physical security but also reviewing operational procedures and emergency preparedness. Risk assessments may need to be updated regularly to reflect changing threat landscapes. ##### Staff Training Programs Training may become a critical component of compliance with Martyn’s Law. Hotel staff, including front desk personnel, housekeeping, and management, may need to undergo regular training on identifying suspicious behaviour, understanding emergency protocols, and effectively communicating during a crisis. ##### Developing Response Plans Hotels may need to develop and maintain detailed response plans for various types of security threats. This includes evacuation procedures, lockdown protocols, and coordination with local law enforcement and emergency services. If this is the case, regular drills and simulations become essential to ensure readiness. ##### Public Engagement and Communication Hotels may be encouraged to engage with guests and visitors about security measures in place. This could involve informational materials, signage, and even digital communications that inform guests about what to do in the event of an emergency. Transparency in these measures can also enhance guests’ sense of safety and trust. ##### Financial Implications The implementation of Martyn’s Law may have financial implications for hotels. The costs associated with upgrading security systems, training staff, and conducting regular risk assessments may be significant. However, these investments are crucial for ensuring guest safety and can potentially prevent greater losses in the event of an incident. ##### Regulatory Compliance and Reporting Compliance with Martyn’s Law may require hotels to maintain detailed records of their security measures, training programs, and risk assessments. Regular reporting to regulatory bodies may be necessary, adding an administrative burden but also ensuring accountability and continuous improvement. ## Preparing for the Transition Hotels should begin preparing for Martyn’s Law by conducting a thorough review of their current security measures and identifying areas for improvement. Engaging with security experts and consultants can provide valuable insights and help develop a comprehensive plan for compliance. Additionally, hotels should foster a culture of security awareness among staff and guests. Open communication and ongoing education about the importance of security measures can help ensure that everyone is vigilant and prepared. ## Conclusion Martyn’s Law represents a significant step forward in enhancing public safety and preparedness in the face of terrorist threats. For hotels, this legislation may necessitate a comprehensive approach to security, encompassing everything from physical infrastructure to staff training and public engagement. While the transition may pose challenges and require substantial investment, the ultimate goal of protecting lives and ensuring a safe environment for all is one that the hospitality industry must wholeheartedly embrace. [ ![Picture of Mark Payne QPM MBA](https://united-outcomes.com/wp-content/uploads/2024/06/Mark-Payne-300x300.webp) ](https://united-outcomes.com/about-us/) [##### Mark Payne QPM MBA ](https://united-outcomes.com/about-us/)Written by Mark Payne, the most recent Commander of the West Midlands Regional Counter Terrorism Unit, brings unparalleled expertise in counter-terrorism to United Outcomes. With a distinguished service acknowledged by the award of the Queen’s Police Medal in 2021, Mark’s strategic leadership in counter-terrorism policing across multiple regions has been instrumental. **Categories:** Martyn's Law **Tags:** Emergency Response, hospitality industry, hotel security, Martyn’s Law, Protect Duty, risk assessment, security measures, staff training, Terrorist Threat Preparedness Compliance --- ### [What is Martyn’s Law?](https://united-outcomes.com/insights/martyns-law/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/) **Published:** January 1, 2025 **Author:** Kevin Purcell **Excerpt:** #1 in a series. Named in memory of Martyn Hett, who tragically lost his life in the Manchester Arena attack, the proposed legislation aims to bolster public safety. **Content:** > The Terrorism (Protection of Premises) Act 2025, commonly referred to as Martyn’s Law, represents a significant step forward in safeguarding public spaces across the UK. Named in memory of Martyn Hett, who tragically lost his life in the Manchester Arena attack, this legislation aims to bolster public safety by requiring venues to take proactive steps to mitigate terrorism risks. ## Martyn's Law - A Blog Series This blog is the first part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. The blogs will empower organisations and the public with knowledge about this crucial legislation by exploring its requirements, implications, and practical applications. They will clarify how Martyn’s Law seeks to safeguard public spaces, foster a culture of preparedness, and strengthen resilience against terrorism. Each blog will serve as a resource to help venues and stakeholders navigate their responsibilities under the Law and contribute to creating safer, more secure environments for everyone. ## What Does Martyn’s Law Require? The law establishes two levels of obligation: Standard Duty and Enhanced Duty, depending on the size and nature of the premises. Both duties require venues to adopt measures to ensure the security and safety of the public. The intent is not only to prevent terrorism but also to create a culture of preparedness and resilience. ## Standard Duty This applies to “qualifying premises” that expect to accommodate between 200 and 799 individuals. Venues falling under this category must establish *public protection procedures*. These procedures focus on responding effectively to incidents should they occur, ensuring a robust response in the face of a threat. ## Enhanced Duty For larger venues that can host 800 or more people, the requirements are more rigorous. In addition to the reactive procedures mandated under the Standard Duty, these venues must also implement *public protection measures*. Unlike procedures, these measures are proactive and preventive, designed to reduce the likelihood of an attack occurring in the first place. ## A Framework for Safer Public Spaces Martyn’s Law is more than a legislative measure; it is a call to action for venues to take responsibility for the safety of their patrons. By assessing risks, planning appropriately, and adopting tailored security protocols, organisations can play a crucial role in creating safer public environments. The Act is a reminder that vigilance and preparation are essential components of modern public safety. As the implementation of Martyn’s Law progresses, it signals a commitment to honouring the lives lost to terrorism by ensuring that public venues are better equipped to prevent and respond to potential threats. The law underscores the importance of security as a shared responsibility, uniting communities in their effort to protect public spaces. For more information on Martyn’s Law, please see: [Martyn’s Law Factsheet – Home Office in the media](https://homeofficemedia.blog.gov.uk/2024/09/13/martyns-law-factsheet/) **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Regulation, Statutory Guidance, and the Role of the Regulator under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/regulation-statutory-guidance-and-the-role-of-the-regulator-under-martyns-law/) **Published:** January 5, 2025 **Author:** Kevin Purcell **Excerpt:** #2 in a series. The Terrorism (Protection of Premises) Act 2025, commonly referred to as Martyn’s Law, introduces a robust framework to ensure compliance with its requirements. Central to this framework is the Security Industry Authority (SIA), the designated regulator under the Act. **Content:** > The Terrorism (Protection of Premises) Act 2025, commonly referred to as Martyn’s Law, introduces a robust framework to ensure compliance with its requirements. Central to this framework is the Security Industry Authority (SIA), the designated regulator under the Act. ## Article 2 in a Series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. ## What Does Martyn’s Law Require? The law establishes two levels of obligation: Standard Duty and Enhanced Duty, depending on the size and nature of the premises. Both duties require venues to adopt measures to ensure the security and safety of the public. The intent is not only to prevent terrorism but also to create a culture of preparedness and resilience. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## The Role of the Security Industry Authority (SIA) The SIA will play a pivotal role in supporting venues and organisations to meet the obligations set out in Martyn’s Law. It will: - **Provide Guidance**: The SIA will produce detailed guidance on how it intends to carry out its functions under the Act, offering advice on compliance for those responsible for qualifying premises and events. - **Ensure Compliance**: The regulator will use a combination of advice and enforcement tools to ensure adherence to the law. - **Address Non-Compliance**: For serious or persistent breaches, the SIA will have access to civil sanctions and investigatory powers, alongside the relevant criminal offences underpinning the enforcement regime. ### Inspection and Access Powers To assess compliance with the Act’s requirements, inspectors will be granted powers to access premises and events. These powers include: - **Notice of Entry**: Inspectors can enter premises with 72 hours’ notice to observe activities and review security arrangements. - **Warranted Entry**: If notice would compromise the inspection, access is denied, or fewer than 72 hours is required, inspectors can apply for a warrant to gain access. - **Inspection Activities**: During inspections, inspectors may examine documents, equipment, and other materials. They can also require individuals on the premises to provide explanations or assistance. If necessary, items may be removed as evidence or for further investigation where copies are unavailable. - **Accompaniment**: Inspectors may be joined by technical experts to advise on specific security measures during inspections. ### Powers to Gather Information Inspectors are empowered to issue notices requiring the provision of information to assess compliance. This may involve: - Submitting security-related documents for review. - Arranging interviews with relevant individuals, such as a head of security, to clarify details about implemented measures. ## SILA: Managing Sensitive Information The Act introduces a procedure to manage sensitive information in licence applications through the Sensitive Information in Licence Applications (SILA) framework. This addresses concerns about public access to detailed plans that could inadvertently aid terrorist activities. Key provisions include: - **Amendments to Licensing Acts**: The Act modifies the Licensing Act 2003 and the Licensing (Scotland) Act 2005 to ensure sensitive information in premises plans is protected. - **Two-Tier Plan System**: - The *first plan* is detailed and accessible only to the Licensing Authority. - The *second plan* is a simplified version available for public inspection, reducing the risk of sensitive information being misused. - **Removal of Sensitive Plans**: Licence holders can request that sensitive plans held by a Licensing Authority be removed from the public register and replaced with modified versions. ## A Commitment to Public Safety Martyn’s Law is designed to strengthen security measures in public spaces while ensuring transparency and fairness in its enforcement. By combining proactive guidance with effective oversight and enforcement powers, the Act aims to create a safer environment for all while addressing the practical needs of businesses and organisations. For more information on Martyn’s Law, please see: [Martyn’s Law Factsheet – Home Office in the media](https://homeofficemedia.blog.gov.uk/2024/09/13/martyns-law-factsheet/) [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [What Constitutes a Qualifying Premise Under Martyn’s Law?](https://united-outcomes.com/insights/martyns-law/what-constitutes-a-qualifying-premise-under-martyns-law/) **Published:** January 13, 2025 **Author:** Kevin Purcell **Excerpt:** #3 in a series. The Terrorism (Protection of Premises) Act 2025, also known as Martyn’s Law, introduces specific criteria for determining what constitutes a “qualifying premise” subject to the Protect Duty. **Content:** > The Terrorism (Protection of Premises) Act 2025, also known as Martyn’s Law, introduces specific criteria for determining what constitutes a “qualifying premise” subject to the Protect Duty. These premises must meet all of the following conditions: ## Article 3 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. ## The Nature of the Premises The premises must consist of: - A building, or - A combination of a building and associated land. This can include examples such as: - A pub and its beer garden. - A hotel with outdoor grounds used for dining or events. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## The Use of the Premises The premises must be “wholly or mainly” used for one or more activities outlined in Schedule 1 of the Act. - **Wholly Used Premises**: These are premises solely dedicated to one or more Schedule 1 activities. - **Mainly Used Premises**: These premises may serve multiple purposes, but one or more Schedule 1 activities predominate. For example, if a premise hosts both public and private events, it will likely qualify if the usage for public events outweighs private usage over the course of a year. Schedule 1 activities include the sale of food and drink for on-site consumption, among others. ## Capacity of the Premises To qualify, the premises must reasonably be expected to accommodate **200 or more individuals at the same time** in connection with the Schedule 1 activities. ## Exemptions Premises subject to exemptions listed in Schedule 2 are not considered qualifying premises under Martyn’s Law. These exemptions ensure the Protect Duty is applied proportionately and excludes locations that do not align with the legislative intent. ## SILA: Managing Sensitive Information The Act introduces a procedure to manage sensitive information in licence applications through the Sensitive Information in Licence Applications (SILA) framework. This addresses concerns about public access to detailed plans that could inadvertently aid terrorist activities. Key provisions include: - **Amendments to Licensing Acts**: The Act modifies the Licensing Act 2003 and the Licensing (Scotland) Act 2005 to ensure sensitive information in premises plans is protected. - **Two-Tier Plan System**: - The *first plan* is detailed and accessible only to the Licensing Authority. - The *second plan* is a simplified version available for public inspection, reducing the risk of sensitive information being misused. - **Removal of Sensitive Plans**: Licence holders can request that sensitive plans held by a Licensing Authority be removed from the public register and replaced with modified versions. ## A Tailored Approach to Premises Classification Martyn’s Law employs a nuanced approach to determining what constitutes a qualifying premise, considering factors such as the primary use of the premises, the scale of operations, and public access. Doing so ensures that the measures required under the Protect Duty are targeted, reasonable, and proportionate to the risk posed by specific types of premises. As businesses and venue operators review their obligations under this framework, they are encouraged to carefully assess their use and capacity to determine whether they fall within the scope of the law. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Examples of Qualifying Premises Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/examples-of-qualifying-premises-under-martyns-law/) **Published:** January 20, 2025 **Author:** Kevin Purcell **Excerpt:** #4 in a series. The Terrorism (Protection of Premises) Act 2025, widely known as Martyn’s Law, outlines the types of venues and establishments that may fall under its scope as qualifying premises. These are locations where public safety measures are critical due to their capacity, use, and accessibility. **Content:** > The Terrorism (Protection of Premises) Act 2025, widely known as Martyn’s Law, outlines the types of venues and establishments that may fall under its scope as qualifying premises. These are locations where public safety measures are critical due to their capacity, use, and accessibility. ## Article 4 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. ## Categories of Qualifying Premises The following are examples of premises likely to qualify under Martyn’s Law: - **Retail Establishments**: Shops and outlets where goods are sold directly to the public. - **Food and Drink Venues**: Restaurants, bars, and other premises serving food and beverages for on-site consumption. - **Nightlife Venues**: Nightclubs, social clubs, and dance halls. - **Entertainment Venues**: Theatres, cinemas, sports arenas, and music venues. - **Sports and Leisure Facilities**: Sports grounds, recreation centres, and exercise or leisure centres. - **Cultural Institutions**: Libraries, museums, and art galleries. - **Event Spaces**: Exhibition halls and conference centres hosting public gatherings. - **Visitor Attractions**: Sites of historic, touristic, or educational significance. - **Accommodation Facilities**: Halls, hotels, hostels, and holiday parks. - **Places of Worship**: Religious establishments and meeting places. - **Healthcare Facilities**: Hospitals, health centres, and clinics. - **Transport Hubs**: Bus and coach stations, as well as railway stations. - **Educational Institutions**: Schools, colleges, and universities. **Public Authority Buildings**: Government-operated venues, such as town halls. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Diverse Applications Across Sectors The scope of Martyn’s Law highlights its wide-ranging impact across various sectors. From hospitality and retail to education and healthcare, the legislation ensures that public-facing premises adopt measures to protect against potential threats. Venue operators in these categories should assess whether they meet the qualifying criteria, including capacity thresholds and primary usage, to determine their obligations under the Protect Duty. This proactive approach is vital in creating safer spaces for the public while aligning with the principles of Martyn’s Law. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Understanding Principal Use in Martyn’s Law](https://united-outcomes.com/insights/martyns-law/understanding-principal-use-in-martyns-law/) **Published:** February 1, 2025 **Author:** Kevin Purcell **Excerpt:** #5 in a series. Under the Terrorism (Protection of Premises) Act 2025, "principal use" is critical for determining which activities apply to a given premises. **Content:** > Under the Terrorism (Protection of Premises) Act 2025, also known as Martyn’s Law, the concept of "principal use" is critical for determining which Schedule 1 activities apply to a given premises. This helps venue operators and responsible persons identify their obligations under the law. ## Article 5 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. ## What Is Principal Use? Many premises serve multiple purposes, encompassing more than one Schedule 1 activity. To clarify the responsibilities under the Act: - The **“relevant Schedule 1 use”** is identified as the **principal use** of the premises. - Principal use refers to the dominant activity among the qualifying uses occurring within the premises. By determining the principal use, responsible persons can assess which provisions in Schedule 1 are applicable. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Examples of Principal Use Applications #### Part of a Building For example, a **factory with a customer-facing shop**. The factory in isolation is a private workplace and falls outside the scope of the Act. The shop, however, as a distinct part of the building, *may* qualify if it meets the criteria for a qualifying premises. #### A Group of Buildings Consider a **university campus** or a **hospital** complex. These involve multiple buildings, often with varied uses. The aim is to ensure a coordinated approach to implementing security procedures and measures across the group to deliver effective and consistent safeguarding for public-facing areas. #### Premises Within Premises Examples include **shopping centres** or **entertainment complexes**. Individual units, such as **shops** within a shopping centre, can independently qualify as premises under the Act if they meet the criteria. Each unit’s tier of duty (Standard or Enhanced) depends on the number of individuals present at any given time, in addition to the larger building’s obligations. #### Premises Subject to Specific Accommodation Criteria **Places of Worship** are one such group of premises. All such buildings, as well as those used for **childcare**, **primary**, **secondary**, or **further education**, that can accommodate 200 or more individuals simultaneously, will ***automatically fall within the Standard Tier***. ## A Tailored Approach to Diverse Premises The principle of determining the “principal use” ensures that the Act is applied proportionately to premises with diverse or mixed purposes. This framework allows for flexibility while ensuring public safety remains the top priority. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [What Is an Event with Qualifying Premises Under Martyn’s Law?](https://united-outcomes.com/insights/martyns-law/what-is-an-event-with-qualifying-premises-under-martyns-law/) **Published:** February 8, 2025 **Author:** Kevin Purcell **Excerpt:** Article #6 in a series. Learn how, under Martyn's Law, individual events may qualify or alter obligations for a given venue. **Content:** > Under the Terrorism (Protection of Premises) Act 2025, an event with qualifying premises refers to a specific occurrence within standard duty premises that meets certain criteria, temporarily altering the obligations for the duration of the event. ## Article 6 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Criteria for a Qualifying Event For an event to be deemed qualifying under Martyn’s Law, it must: - Take place within premises that ordinarily fall under the **Standard Duty**. - Satisfy the **express permission requirement**, indicating that the event has been explicitly authorised and is organised with clear oversight. - Exceed the **capacity threshold** for the Enhanced Duty, typically involving **800 or more attendees**. ## Example Scenario Imagine a pub that usually operates within the Standard Tier: - The pub hosts a **one-off music event** using both the indoor premises and outdoor land, such as its garden. - The event attracts **over 800 attendees**. - **Ticketing and Admission**: Attendees are required to purchase tickets, and staff verify these tickets upon entry. In this case: - The **music event** would be treated as a **qualifying event**, triggering obligations under the Enhanced Duty for the event’s duration. - However, the pub itself would revert to its standard tier obligations once the event concludes. ## Temporary Adjustment for Public Safety By defining qualifying events in this manner, Martyn’s Law ensures that venues hosting large-scale or higher-risk activities implement proportionate security measures without permanently altering their overall tier designation. This approach balances the need for robust public safety with the practicalities of managing premises that occasionally host larger or more complex gatherings. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Understanding How Capacity is Considered Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/) **Published:** February 17, 2025 **Author:** Kevin Purcell **Excerpt:** Article #7 in a series.Discussing how a capacity assessment determines whether the premises or event falls within the scope of The Terrorism (Protection of Premises) Act 2025. **Content:** > The Terrorism (Protection of Premises) Act 2025, known as Martyn’s Law, requires responsible persons to determine the reasonable number of individuals expected to be present at a premises or event. This capacity assessment is essential for determining whether the premises or event falls within the scope of the Act and, if so, whether it is subject to the Standard or Enhanced Duty tier. ## Article 7 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Methods for Assessing Capacity The Government provides flexibility in how capacity can be calculated, allowing for reasonable methods suited to the nature of the premises or event. These include: 1. **Safe Occupancy Limits for Fire Safety** - Using fire safety regulations as a baseline to determine the maximum safe occupancy. 2. **Historic Attendance Data** - Referring to previous attendance figures to estimate expected numbers. 3. **Fixed Seating and Standing Areas** - Calculating capacity based on the available seating and standing arrangements. 4. **Tickets and Pre-Registration (Events Only)** - Basing attendance figures on ticket sales or pre-registration data for controlled entry. 5. **Restrictions** - Considering imposed limitations, such as maximum allowable attendance due to licensing or operational requirements. 6. **Other Means** - In cases where the above methods are unsuitable or inaccurate, other reasonable approaches can be used. A justification must accompany these calculations, explaining why the alternative method was necessary, how the figure was derived, and why it is deemed accurate. ## Factors to Include in Capacity Assessment - **Staff and Workers**: Individuals working at the premises or event should be included unless ticketing or pre-registration methods are used to establish attendance (events only). - **Public Areas Only**: Capacity assessments should exclude areas not accessible to the public, such as: - Immediate surroundings like pavements or entryways. - Operational zones like loading bays or restricted areas. Although these excluded areas do not affect the capacity calculation, they still require attention as potential security vulnerabilities, and responsible persons must address them within their security measures. ## Ensuring Accuracy and Compliance By providing multiple methods and allowing for flexibility in capacity assessment, Martyn’s Law ensures that responsible persons can deliver realistic and accurate calculations based on the unique characteristics of their premises or events. This careful consideration of capacity aligns with the broader aim of the legislation—to proportionately safeguard public spaces while accounting for operational differences across diverse venues. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Events Excluded Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) **Published:** February 24, 2025 **Author:** Kevin Purcell **Excerpt:** Article #8 in a series. Does your event fall within the scope of The Terrorism (Protection of Premises) Act 2025? **Content:** > The Terrorism (Protection of Premises) Act 2025, known as Martyn’s Law, includes provisions for excluding certain events from being classified as qualifying events. These exclusions are outlined in Schedule 2 of the Act and ensure that specific premises are treated consistently under the law, regardless of attendance numbers. ## Article 8 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [previous blogs](https://united-outcomes.com/tag/martyns-law/) for valuable insights. Don’t hesitate to contact us directly for further information or tailored advice. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Key Exclusions or Categorisations #### Places of Worship Premises identified as places of worship are excluded from qualifying events requirements. Any event occurring at these premises will not be subject to enhanced duty obligations, regardless of size or nature. In addition, even if these premises host 200 or more individuals (meeting the standard tier threshold) or 800 or more individuals (which would typically trigger the enhanced duty), they will **always remain within the Standard Tier**. #### Premises for Childcare, Primary, Secondary, or Further Education Premises used for childcare or educational purposes are similarly excluded. **These venues will remain within the Standard Tier**, even if their capacity exceeds the enhanced duty threshold of 800 individuals. Events at these premises **will not** constitute qualifying events and **will not** trigger enhanced duty requirements. ## Factors to Include in Capacity Assessment - **Staff and Workers**: Individuals working at the premises or event should be included unless ticketing or pre-registration methods are used to establish attendance (events only). - **Public Areas Only**: Capacity assessments should exclude areas not accessible to the public, such as: - Immediate surroundings like pavements or entryways. - Operational zones like loading bays or restricted areas. Although these excluded areas do not affect the capacity calculation, they still require attention as potential security vulnerabilities, and responsible persons must address them within their security measures. ## Purpose of These Exclusions The exclusion of these types of premises and events reflects the unique nature of their operations and the existing safeguarding measures already in place. By ensuring that places of worship and educational premises remain within the Standard Tier, *Martyn’s Law* provides a consistent framework that prioritises practicality and proportionality. These exclusions allow these premises to focus on their core functions while maintaining essential security measures under the **Standard Tier**. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Understanding Standard Duty Premises Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) **Published:** March 3, 2025 **Author:** Kevin Purcell **Excerpt:** Article #9 in a series, outlining the specific requirements for Standard Duty Premises **Content:** > The Terrorism (Protection of Premises) Act 2025, or Martyn’s Law, outlines specific requirements for Standard Duty Premises. These provisions aim to ensure that responsible persons implement and maintain measures to prepare for and respond to potential terrorist threats effectively, prioritising the safety of individuals on-site. ## Article 9 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the previous blogs, linked on the right, for valuable insights. For further information or tailored advice, don’t hesitate to get in touch with us directly. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Key Requirements for Standard Duty Premises #### Notification Obligations The responsible person must notify the Security Industry Authority (SIA) upon assuming or relinquishing responsibility for a premises. Regulations will specify: - The timeframe for providing notification. - Required information about the premises and the responsible person. #### Public Protection Procedures The responsible person must establish and implement public protection procedures to reduce the risk of physical harm during a terrorist incident at or near the premises. These procedures should be: - **Proactive**: Developed with an understanding of potential threats. - **Practical**: Aligned with the premises’ nature and available resources. - **Accessible**: Clearly communicated to all workers to ensure effective implementation during emergencies. #### Types of Procedures The Act specifies four types of procedures that must be considered and implemented where reasonably practicable. These will be detailed in guidance provided by the Government. ## Tailoring Procedures to Premises The implementation of public protection procedures must consider: - The **type** and **use** of the premises. - Resources available, such as **staffing levels** and **operational budgets**. - The **reasonably practicable** nature of the measures, ensuring they are achievable without requiring physical alterations or additional equipment purchases. ## Awareness and Preparedness Workers must **know** the public protection procedures and **understand** how to execute them effectively. For example, an evacuation plan **must be familiar** to all staff, rather than simply existing as a document. **Regular briefings** or **accessible instructions** may be necessary to ensure readiness. ## Considering Terrorist Threats Responsible persons must evaluate the potential types of terrorist attacks that could occur at their location, such as: - Explosive devices. - Vehicle-based threats. - Attacks involving firearms or edged weapons. By anticipating these methodologies, procedures can be designed to mitigate the specific risks associated with each scenario. The Government will provide guidance to help responsible persons understand relevant attack types and adapt their plans accordingly. ## Simplicity and Support The requirements for standard duty premises are intentionally straightforward to encourage compliance. With the support of detailed Government guidance, responsible persons can confidently establish and maintain effective public protection procedures. This framework underlines the commitment of *Martyn’s Law* to balance practical implementation with robust public safety. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Guidance on Appropriate and Reasonably Practicable Measures Under Martyn's Law](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) **Published:** March 10, 2025 **Author:** Alan Baldwin **Excerpt:** Article #10 in a series - What Does "Reasonably Practicable" Mean? **Content:** > The concept of "reasonably practicable" is a key term in the Terrorism (Protection of Premises) Act 2025 (Martyn's Law) and is similar to its use in other safety regulations, such as Fire Safety and Health and Safety. ## Article 10 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [full series](https://united-outcomes.com/tag/martyns-law/) for valuable insights. For further information or tailored advice, don’t hesitate to get in touch with us directly. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## What Does "Reasonably Practicable" Mean? When determining what is reasonably practicable, the responsible person must consider the **specific circumstances** of the premises, including the nature of the site and available resources. This means that what is appropriate for one venue might not be suitable for another. For example, the procedures implemented at a **small shop** that regularly hosts fewer than 200 people will naturally differ from those at a **large restaurant** that can accommodate 400 guests. The Government has provided examples that guide the implementation of **reasonable and practicable procedures** for various types of premises, helping responsible persons understand their obligations. ## Developing Effective Procedures The effectiveness of public protection procedures is crucial to ensure a swift and coordinated response to a potential terrorist attack. Procedures must be clearly communicated to all individuals involved in delivering the response, including: - **Employees** - **Volunteers** - **Contractors** - **Anyone hiring the premises** The method of communicating these procedures will depend on the nature of the premises and the available resources. For example, in larger venues or those with complex operations, the responsible person may require employees to attend specific **instructional training** to ensure they are well-prepared to act when needed. The procedures should not just exist as a document; they must be fully integrated into the daily operations, ensuring that everyone is aware and able to act quickly in the event of an emergency. ## Enhanced Duty (Tier) Premises As outlined in the **standard duty premises** blog (please refer to the hyperlink for further details), the requirements for **enhanced duty premises** are designed to ensure that venues expecting higher numbers of individuals are even better prepared in the event of a terrorist attack. Since enhanced duty premises are likely to host more people, the **impact of an attack** could be more significant, requiring stronger protective measures. The responsible person for these premises must implement **reasonably practicable public protection measures** designed to reduce vulnerabilities and ensure better protection from terrorist threats. The increased level of responsibility is directly linked to the higher number of individuals present, with the aim to safeguard both staff and the public more effectively. By putting proactive and robust measures in place, enhanced duty premises help mitigate the risk of harm and protect lives. ## Conclusion The key takeaway is that the *Martyn’s Law* framework ensures that each premises type can adapt its security and protection plans to its own unique situation, balancing practicality with the overarching goal of safeguarding the public from terrorism. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Explaining Enhanced Duty (Tier) Premises Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) **Published:** April 1, 2025 **Author:** Kevin Purcell **Excerpt:** Article #11 in a series - This blog explains what constitutes an Enhanced Tier Premise, its obligations, and how venues can comply. **Content:** > Martyn’s Law, also known as the Terrorism (Protection of Premises) Act 2025, introduces a tiered approach to venue security, categorising premises based on their size and risk level. Enhanced Duty (Tier) Premises have additional security obligations due to their capacity and the potential impact of a terrorist attack. This blog explains what constitutes an Enhanced Tier Premise, its obligations, and how venues can comply. ## Article 11 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [full series](https://united-outcomes.com/tag/martyns-law/) for valuable insights. For further information or tailored advice, don’t hesitate to get in touch with us directly. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## What Are Enhanced Duty (Tier) Premises? Enhanced Tier Premises are venues or locations where it is reasonable to expect, on certain occasions (or from time to time), 800 people simultaneously. (The legislation states that enhanced duty premises are those where it is reasonable to expect that from time to time 800 or more individuals may be present at the same time \[Section 2(3)(a)\]). These venues have a higher risk profile due to their size, making them potential targets for terrorism. As a result, they must adopt more stringent security measures than Standard Tier Premises. ## Examples of Enhanced Duty Premises Venues that typically fall into this category include: - Large entertainment venues (stadiums, concert halls, arenas) - Shopping centres and large retail spaces - Exhibition centres and conference venues - Transport hubs (major train stations, large bus terminals) - Large hotels and hospitality venues - Universities and large educational campuses with significant public access ## Security Obligations for Enhanced Tier Premises Operators of Enhanced Tier venues must undertake comprehensive security measures, including: 1. **Risk Assessments** – Conducting detailed assessments to identify potential vulnerabilities and implementing strategies to mitigate risks. 2. **Security Plans** – Developing formal, site-specific security plans that outline procedures for preventing and responding to attacks. 3. **Staff Training** – Ensuring employees receive specialised counter-terrorism training to recognise and respond to threats. 4. **Incident Response Protocols** – Establishing and regularly testing emergency response plans, including lockdown procedures and evacuation strategies. 5. **Physical Security Enhancements** – Installing and maintaining security measures such as CCTV, controlled access points, bag checks, and bollards where necessary. 6. **Collaboration with Authorities** – Engaging with local law enforcement, emergency services, and counter-terrorism agencies to strengthen preparedness and response capabilities. ## Ensuring Compliance and Best Practices To comply with Martyn’s Law, Enhanced Tier venues should: - Conduct regular security audits to assess vulnerabilities and improve resilience. - Implement staff refresher training to ensure security measures remain effective. - Stay updated with guidance from ProtectUK and other security advisory bodies. - Encourage public awareness campaigns to promote vigilance among visitors and staff. Enhanced Duty (Tier) Premises under Martyn’s Law carry significant responsibilities to protect the public. By implementing comprehensive security strategies, staff training, and collaboration with authorities, these venues can minimise risks and enhance public safety. Operators should proactively review their security measures to align with the latest counter-terrorism best practices and regulatory requirements. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Martyn's Law Standard Tier](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) **Published:** April 12, 2025 **Author:** Kevin Purcell **Excerpt:** Article #13 in a series - This blog focuses on Standard Duty (Tier) Premises, detailing their obligations and the latest updates from Protect UK. **Content:** > Martyn's Law, officially known as the Terrorism (Protection of Premises) Bill, is a legislative measure aimed at enhancing public safety by ensuring that venues implement appropriate security measures to mitigate the risks of terrorist attacks. The law introduces a tiered approach, categorizing venues based on their capacity and associated risk levels. This blog focuses on Standard Duty (Tier) Premises, detailing their obligations and the latest updates from Protect UK. ## Article 13 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [full series](https://united-outcomes.com/tag/martyns-law/) for valuable insights. For further information or tailored advice, don’t hesitate to get in touch with us directly. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## What Is a Standard Duty (Tier) Premise? Standard Duty Premises are defined as venues where it is reasonable to expect that between 200 and 799 individuals may be present at the same time. These venues are required to undertake proportionate security measures to enhance preparedness and response to potential terrorist incidents. ​ ## Examples of Standard Duty Premises Venues that typically fall under the Standard Tier include:​ - Entertainment venues such as small theatres and music halls.​ - Restaurants, pubs, and cafés with a seating capacity within the specified range.​ - Community centres and leisure facilities.​ - Retail stores with significant customer footfall.​ - Museums, libraries, and art galleries.​ ## Obligations for Standard Duty Premises Operators of Standard Tier venues are required to: 1. **Notify the Regulator**: Inform the Security Industry Authority (SIA) that their premises fall within the scope of Martyn’s Law. 2. **Implement Public Protection Procedures**: Establish appropriate and reasonably practicable procedures to be followed by staff in the event of a terrorist attack occurring at or near the premises. These procedures aim to reduce the risk of physical harm to individuals and may include actions such as locking doors, closing shutters, and identifying safe routes to cover. 3. **Staff Training**: Provide basic training to employees on recognizing and responding to potential threats, ensuring they are prepared to implement the established procedures effectively. 4. **Regular Review**: Periodically assess and update security measures and response plans to address evolving threats and ensure ongoing preparedness. ## Recent Updates As of November 2024, Protect UK has emphasized that the requirements for Standard Tier premises focus on simple, low-cost activities designed to improve staff preparedness and response without necessitating significant financial investment. The legislation does not require physical alterations to premises or the purchase of specialized equipment, aiming instead to enhance safety through procedural readiness and staff awareness. ​ Under Martyn’s Law, Standard Duty Premises play a crucial role in the collective effort to enhance public safety. By implementing straightforward and cost-effective security measures, these venues contribute significantly to the overall preparedness against potential terrorist threats. Operators are encouraged to stay informed about their obligations and utilize resources provided by Protect UK to ensure compliance and the safety of their patrons and staff.​ ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Application of Martyn’s Law to Places of Worship, Schools, Further Education Institutions, and Childcare Facilities](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) **Published:** June 21, 2025 **Author:** Kevin Purcell **Excerpt:** Article #12 in a series - Understanding exclusions from the Act is crucial for event organisers and venue operators to ensure compliance and proper security planning. **Content:** > Martyn's Law, officially known as the Terrorism (Protection of Premises) Bill, is a significant legislative measure aimed at enhancing public safety by mandating that venues and events implement appropriate security protocols to mitigate the risk of terrorist attacks. While the law encompasses a broad range of public spaces, certain events and premises are specifically excluded from its requirements. Understanding these exclusions is crucial for event organisers and venue operators to ensure compliance and proper security planning. ## Article 13 in a series on Martyn's Law This blog is part of our ongoing series exploring Martyn’s Law and its impact on public safety. We recommend checking out the [full series](https://united-outcomes.com/tag/martyns-law/) for valuable insights. For further information or tailored advice, don’t hesitate to get in touch with us directly. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## Understanding How Martyn's Law Applies to Specific Venues The [Terrorism (Protection of Premises) Act 2025](https://www.legislation.gov.uk/ukpga/2025/10/contents), also referred to as Martyn’s Law, requires those responsible for ‘qualifying premises’ to assess and, where necessary, improve their preparedness for potential terrorist attacks. Premises are considered ‘qualifying’ if they include a building (with or without surrounding land) mainly used for a purpose listed in [Schedule 1](https://www.legislation.gov.uk/ukpga/2025/10/schedule/1) of the Act, and can reasonably be expected to hold 200 or more people at the same time for that purpose (for a more detailed explanation of ‘qualifying premises’, see our blog post about it [here](https://united-outcomes.com/what-constitutes-a-qualifying-premise-under-martyns-law/)). The Act imposes additional duties on venues that can reasonably expect to host more than 800 people, designating them as ‘[enhanced duty premises](https://united-outcomes.com/explaining-enhanced-duty-tier-premises-under-martyns-law/)’, and requiring them to implement suitable protective measures to reduce their vulnerability to terrorist attacks. However, there are exceptions to this general rule. ##### Places of worship (i.e., premises wholly or mainly used for communal worship or other communal religious practices), primary and secondary schools, further education institutions, and childcare facilities will always be classified as ‘standard duty premises.’ This classification holds true even if they reasonably expect more than 800 individuals, situations that would have typically classified them as enhanced duty premises. Higher educational institutions like universities are not included in this exception and must follow the general tier structure and the associated requirements. It is important to note that these premises must still meet the definition of ‘qualifying premises’ for Martyn’s Law to apply. As such, places of worship, primary or secondary schools, further education institutions and childcare facilities that reasonably expect fewer than 200 individuals to be present will not be subject to Martyn’s Law. Even when places of worship, childcare, primary, secondary, or further education that do not meet the definition of a ‘qualifying premises’ host an event that meets the criteria of a ‘[qualifying event](https://united-outcomes.com/what-is-an-event-with-qualifying-premises-under-martyns-law/)’, they will not be subject to the requirements of Martyn’s Law for this event because they are excluded under Schedule 2 of the Act (for more details on this, see our recent blog post [here](https://united-outcomes.com/events-excluded-under-martyns-law/)). In light of these distinctions, it is essential for those responsible for premises to clearly understand which tier—standard duty or enhanced duty—their venue falls into under Martyn’s Law. This classification directly determines the scope of legal obligations they must fulfil, including the nature and extent of security measures required. Failing to correctly assess a premises’ classification could lead to non-compliance with the Act and increased vulnerability to potential threats. Accordingly, careful evaluation of both the function and capacity of a premises is not only a legal necessity, but also a vital component of effective risk management and public protection. ## A Tailored Approach to Diverse Needs United Outcomes specialises in providing bespoke solutions to support organisations in meeting the requirements of Martyn’s Law. We understand the unique challenges faced by venues of all sizes and offer tailored advice to address specific needs. Our approach focuses on venue-specific guidance, ensuring that every strategy we develop is both effective and aligned with your objectives. By partnering with us, you can confidently navigate the responsibilities of Martyn’s Law, transforming challenges into opportunities to enhance public safety and resilience. **Categories:** Martyn's Law **Tags:** Compliance, Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Public Protection Procedure – What is Evacuation?](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) **Published:** October 20, 2025 **Author:** Kevin Purcell **Excerpt:** First in a series. In planning for terrorist incidents, the primary objective is to move people away from danger. In this post, we cover the first of three principal approaches: Evacuation. **Content:** > In planning for terrorist incidents, the primary objective is to move people away from danger. In this post, we cover the first of three principal approaches: Evacuation. ## Article 1 in a Series on Public Protection Procedures This blog series is designed to support that process by offering practical guidance on the procedures venues may need to adopt. In this instalment, we explain what an evacuation procedure is and outline the steps venues can take to implement one effectively in response to a terrorist incident. ## Introduction Following the ratification of the [Terrorism (Protection of Premises) Act 2025](https://www.legislation.gov.uk/ukpga/2025/10/contents), venues that [qualify](https://united-outcomes.com/what-constitutes-a-qualifying-premise-under-martyns-law/) under the Act must put appropriate public protection procedures in place before the implementation period ends (the earliest possible date is April 2027). Venue operators should therefore review existing policies now to ensure they meet the new requirements. This blog series is designed to support that process by offering practical guidance on the procedures venues may need to adopt. In this instalment, we explain what an evacuation procedure is and outline the steps venues can take to implement one effectively in response to a terrorist incident. In planning for terrorist incidents, the primary objective is to move people away from danger. There are three principal approaches, which we will cover in this series: - Evacuation - Lockdown - Invacuation These measures are not mutually exclusive; in some situations, a combination may be the safest option. [ Martyn's Law Support ](https://united-outcomes.com/solutions/martyns-law/) ## What is Evacuation? Evacuation aims to remove people from danger by leaving a premises or site. All premises must already have a fire emergency evacuation plan, and wherever possible, evacuation procedures should be consistent so that staff and occupants can understand and follow them easily. However, in a terrorist incident, adjustments to standard fire protocols may be necessary and should be clearly documented and communicated to those who will implement them. Unlike most fire evacuations—which are usually orderly and follow established routes—evacuations during a terrorist incident may require urgent movement, potentially away from normal exits and without congregating at standard assembly points. Using the fire alarm to trigger an evacuation in such circumstances can create confusion: people may assume there is a fire, move along habitual routes into danger, or gather at assembly points that could become targets. For that reason, planners should consider alternative triggers and communications for terrorist-related evacuations and specify how these differ from fire procedures. ## Types of Evacuation There are four main types of evacuation. Your choice should reflect the venue’s size, layout, occupancy, and the nature and location of the threat. - **Full evacuation**: Moving everyone off the premises; typically suitable for smaller sites. - **Partial (zonal) evacuation**: Clearing specific areas only; often more practical in larger or complex venues. - **Phased evacuation**: Evacuating in stages to manage capacity constraints on exit routes. - **Directional evacuation**: Rerouting people to avoid known or suspected threats, even if this departs from standard exits. ## Developing your Evacuation Policy and Procedures #### Assess the Premises Review your current fire evacuation plan and identify where terrorist-related adjustments are required. Confirm that the venue can quickly and clearly communicate with guests and staff about potential threats. Consider the specific needs of children, older adults, and people with disabilities, and set out any special arrangements. Review venue-wide signage to ensure it prevents entrapment and clearly directs people away from danger. This is especially critical for guests unfamiliar with the site and should complement—never contradict—spoken instructions or PA announcements. #### Define Decision-Making Authority and Roles Specify who has authority to initiate, manage, and coordinate the response, and how that decision will be taken under time pressure. Detail how staff and occupants will be notified when the policy is enacted and how emergency services will be informed and updated throughout the incident. #### Write Clear Procedures Translate the policy into step-by-step instructions that identify the tasks to be completed and who is responsible for each one. Keep instructions concise, unambiguous, and easy to follow under stress. Make clear where the procedures differ from fire protocols, particularly for alerting, route selection, and assembly behaviours. ## A Tailored Approach to Diverse Premises If you would like expert support to review your existing plans or to design a clear, practical evacuation procedure aligned to the Terrorism (Protection of Premises) Act 2025, [get in touch with our team](https://united-outcomes.com/contact/). We can help you assess risk and help produce concise, usable procedures that keep people safe. The National Protective Security Authority (NPSA) offers a free, publicly accessible guide covering policies and procedures for **evacuation, invacuation, and lockdown**. You can access it [here](https://www.npsa.gov.uk/emergency-incident-management/incident-management/evacuation-invacuation-and-lockdown-guidance). **Categories:** Martyn's Law **Tags:** Martyn’s Law, Regulatory Guidance, Terrorist Threat Preparedness Compliance --- ### [Bletchley Park](https://united-outcomes.com/case-studies/bletchley-park/) **Published:** July 2, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes provided training for Bletchley Park’s Executive Team in risk assessment, decision-making, and managing critical and major incidents. This included preparation for the forthcoming Martyn’s Law legislation. **Content:** ## Background Bletchley Park, famous for its pivotal role in World War II codebreaking, has become a premier visitor attraction. Welcoming over 250,000 visitors annually, it showcases unique exhibitions, including the groundbreaking work of Alan Turing. To enhance their Counter Terrorism and Critical Incidents preparedness, Bletchley Park enlisted United Outcomes. Using their newly launched Intelligence-Led Response Model, United Outcomes aimed to enhance emergency planning and response as well as bolster the protection of staff and visitors from potential risks and incidents. ## The Task ## Outputs, Outcomes, and Impact United Outcomes was engaged by Bletchley Park’s executive team to deliver comprehensive training for their executive and senior management teams. The primary goals were to: - Enhance skills in risk assessment and decision-making to prevent terrorism and other serious violence - Equip the team to handle critical and major incidents on-site Additionally, United Outcomes was tasked with implementing a “train the trainers” program to empower Bletchley Park’s learning and development team. This program aimed to enable them to independently deliver critical and major incident prevention and response training to the entire workforce. ![Bletchley Park Museum Tabletop Exercise](https://united-outcomes.com/wp-content/uploads/2024/07/BP-tabletop.webp "BP-tabletop – United Outcomes – United Outcomes") United Outcomes' comprehensive training programs have not only enhanced our executive and senior management teams' skills in risk assessment and decision-making but also equipped us to handle critical and major incidents with confidence. Dawn BarlowHead of Operations, Bletchley Park United Outcomes provided training to 16 executive and senior managers at Bletchley Park through a series of knowledge sessions and tabletop exercises. The training covered: - Risk assessment, gap analysis, and incident prevention - Incident response protocols - Command roles of Gold, Silver, and Bronze - Crisis communication strategies - Counter-terrorism preparedness This training has significantly enhanced Bletchley Park’s management team’s ability to prevent and respond to serious incidents, thereby ensuring the safety and security of both visitors and staff. ## Testimonial The Intelligence-Led Response Model introduced by United Outcomes has simplified our compliance obligations and strengthened our overall security framework. Through a series of knowledge sessions and tabletop exercises, United Outcomes covered critical areas such as risk assessment, incident response, crisis communication, and counter- terrorism planning and response. Their expertise and thorough approach have significantly improved our readiness to prevent and respond to serious incidents, ensuring the safety and security of our 250,000 annual visitors and staff. **Categories:** Case Studies --- ### [Emergency Care Gateway (ECG) Healthcare Group](https://united-outcomes.com/case-studies/emergency-care-gateway-ecg-healthcare-group/) **Published:** July 3, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes developed a five-year vision and strategy for ECG, along with an enhanced governance structure featuring clear business objectives to support scalability, sustainability, and growth. **Content:** ## Background **[ECG Healthcare](https://ecghealthcare.co.uk/)** has been a leading name in pharmacist training across the UK for the past two decades. Renowned as the premier provider in the pharmacy sector, universities, and the NHS, the business is owned and operated by healthcare professionals. Although some of these professionals had limited commercial experience, they have built a robust organization with 30 employees and a network of associate nurses spread throughout the UK. ## The Task With strong connections in the pharmacy industry and the NHS, the business owners aimed to expand their activities in the healthcare sector and drive business growth. United Outcomes was invited to assess the business operations and collaborate on developing a comprehensive learning and development program. The key focus areas were: - Values-based Leadership and Supervision - Strategic and Financial Planning and Governance - Change Management - HR and Wellbeing - Organisational Culture - Operational Delivery The goal was to help the executive team identify growth opportunities and evolve the business. United Outcomes engaged with the leadership team to create a tailored learning program. They regularly ensured quality and alignment through analysis, along with individual surveys. The delivery included a face-to-face leadership, culture, and wellbeing event, followed by smaller team events and one-on-one coaching and mentoring. The 18-month program covered all targeted areas, with a mix of face-to-face and synchronous online sessions. ## Outputs, Outcomes, and Impact ![Physician Talking on Phone](https://united-outcomes.com/wp-content/uploads/2024/07/physician-talking-on-phone-e1720019058909-1200x1167.webp "Physician Talking on Phone – United Outcomes – United Outcomes") United Outcomes came in when we had a vision to innovate and grow. They listened to our needs and developed a program tailored to our objectives. Their focus on our people and values-based culture was impressive. The program’s engaging and varied nature made a significant difference, and I look forward to working with them again in the future. Jane LambertChief Executive - A clearly defined vision and strategy for the next three to five years. - Enhanced governance structure with defined business objectives for more efficient teamwork. - Updated policies and processes with clearly defined roles. - A new risk and opportunity management culture. - An effective Finance department with robust planning and controls. - A healthier, more dynamic workforce, as evidenced by qualitative feedback and leadership observation. Significant business growth, including the opening of a new wellbeing centre and the introduction of new services, such as vaccinations. **Categories:** Case Studies --- ### [Wildlife Conservation Society (WCS)](https://united-outcomes.com/case-studies/wildlife-conservation-society-wcs/) **Published:** July 3, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes implemented a four-year strategic leadership learning strategy to improve the skills of WCS’s leadership team and senior partners in Southeast Asia, aiming to strengthen their capacity and capability in a region facing significant threats. **Content:** ## Background [**Wildlife Conservation Society (WCS)**](https://www.wcs.org/), one of the world’s largest animal charities based in the USA, is dedicated to safeguarding species and habitats globally. ## The Task In 2020, WCS sought to enhance the skills of its leadership team and senior partners in Southeast Asia. The objectives included: - Values-based Leadership and Supervision - Strategic and Operational Planning - Emotional Intelligence - Change Management - Strategic Problem-solving and Decision-making The goal was to bolster capacity and capability in an area facing significant threats. ## Our Approach United Outcomes collaborated closely with WCS over three months to analyse individual profiles, team dynamics, and associated data. Together, we developed a tailored leadership development program encompassing: - **Online and Face-to-Face Delivery**: Leadership models, emotional intelligence theories, scenario-based activities, coaching, mentoring, and assessments. - **Experiential Learning**: Utilising Kolb’s experiential learning cycle to ensure practical application and skill development. - **Diagnostics**: Conducted SWOT analysis and self-evaluation using Johari’s Window principles to personalise the learning journey. ## Outputs, Outcomes, and Impact ![Creek in rainforest](https://united-outcomes.com/wp-content/uploads/2024/07/creek-in-rainforest-1200x801.webp "Creek in rainforest – United Outcomes – United Outcomes") United Outcomes closely collaborated with us to diagnose our leadership challenges and crafted a flexible learning and development model that has already delivered tangible rewards. Alan and Rob’s leadership and training expertise were evident throughout, and participant feedback on the program has been outstanding. Kirk OlsenWCS Director - **Strategic Leadership Strategy**: Established a four-year intelligence-led leadership learning strategy. - **Competent Senior Leaders**: 50 senior leaders assessed and competent in values-based leadership, change management, planning, and decision-making, fostering a risk/opportunity management culture. - **Academic Validation**: The program underwent a full Kirkpatrick Level 4 evaluation, affirming its significant impact on leadership. - **Personal Leadership Plans**: Each cohort member developed a personal leadership plan, empowering them to lead their teams effectively. - **Increased Capacity**: Early indicators show a notable increase in capacity and capability, aligning with WCS’s regional objectives. **Categories:** Case Studies --- ### [Modern Slavery in the UK: The Ongoing Challenge](https://united-outcomes.com/insights/modern-slavery-in-the-uk-the-ongoing-challenge/) **Published:** October 2, 2024 **Author:** Alan Baldwin **Excerpt:** Modern slavery is a pressing issue in the UK, with over 100,000 victims estimated to be trapped in exploitation, a staggering figure that highlights the scope of the problem. Victims are found in various sectors, including agriculture, hospitality, and construction, and are often controlled through violence, threats, and debt. **Content:** > Modern slavery is a pressing issue in the UK, with over 100,000 victims estimated to be trapped in exploitation, a staggering figure that highlights the scope of the problem. Victims are found in various sectors, including agriculture, hospitality, and construction, and are often controlled through violence, threats, and debt. ## Understanding the Scope: What Modern Slavery? The term “modern slavery” refers to the severe exploitation of individuals for personal or commercial gain. According to **Anti-Slavery International**, this can manifest in several ways: - **Human trafficking**: Coercing people into transportation or employment. - **Child slavery**: Exploiting children for others’ benefit. - **Forced labour**: Making individuals work against their will. - **Debt bondage**: The most common form, where people work indefinitely to repay debts under exploitative conditions. Modern slavery is far more widespread than historical slavery, yet it remains hidden, often integrated into everyday supply chains. In 2019, **The Guardian** reported that modern slavery is over **three times more prevalent** than slavery between the 15th and 19th centuries, but much harder to detect. This form of exploitation frequently operates in plain sight, disguised as legitimate work within global supply chains. The directive officially came into force on 25th July 2024 and will be implemented gradually, with companies phased into compliance over the next five years. ## How to Spot Signs of Modern Slavery at Your Workplace and in Your Supply Chain Identifying modern slavery can be challenging, but there are key warning signs to watch for: ##### Restricted Movement Workers who are controlled or monitored by others, or appear anxious and unwilling to engage. ##### Unusual Working Hours Excessive overtime without proper compensation, or irregular shifts. ##### Poor Living Conditions Workers living on-site or in overcrowded, substandard housing provided by the employer. ##### Lack of Documentation Employees who don’t possess their own identification or bank details. ##### Dependancy on Others Workers reliant on someone for transportation, meals, or communication. ## The Modern Slavery Act and Corporate Responsibility To address this, the **Modern Slavery Act 2015** mandates that large organisations (annual turnover of £36 million or more) publish modern slavery statements, detailing the steps taken to ensure that exploitation is not present in their operations or supply chains. Despite these efforts, the **National Referral Mechanism (NRM)** identified **12,727 potential victims in 2021**, a number that continues to rise. ##### High-Level Practical Steps for Organisations 1. **Supply Chain Audits**: Organisations must conduct regular checks of their suppliers to identify potential risks. 2. **Training**: Staff should be educated on recognising signs of forced labour or human trafficking. 3. **Recruitment Practices**: Ensuring ethical recruitment procedures helps prevent exploitation. 4. **Whistleblowing Mechanisms**: Safe reporting systems should be established for employees to flag concerns anonymously. ## Case Study: 16 UK Victims In a case of modern slavery in the UK, a gang exploited 16 victims over four years, forcing them to work at a McDonald’s in Cambridgeshire and a bakery supplying supermarkets like Tesco and Waitrose. Many red flags were missed, including wages paid into a single account and excessive work hours. The victims, mostly homeless and vulnerable, were lured from the Czech Republic with false promises, then controlled by fear and violence. Despite the Modern Slavery Act, companies failed to detect the exploitation, highlighting gaps in safeguarding practices. ## Helpful Resources Anti-Slavery International: https://www.antislavery.org/ Hope for Justice: https://hopeforjustice.org/ FreeSlaves: https://freetheslaves.net/ UK Government: https://www.gov.uk/government/collections/modern-slavery ## Conclusion Modern slavery remains prevalent in the UK, with thousands of victims caught in forced labour and human trafficking. The Modern Slavery Act provides a legal framework for businesses, but more robust and proactive actions are needed to eradicate exploitation. Companies must ensure that their supply chains and employment practices are free from slavery, as the McDonald’s case serves as a reminder that no organisation is immune from these risks. [ ![Picture of Bianca Huttner](https://united-outcomes.com/wp-content/uploads/2024/06/Bianca-Huttner.webp) ](https://united-outcomes.com/about-us/) [### Bianca Huttner ](https://united-outcomes.com/about-us/)Bianca Huttner is a seasoned marketing leader with 15 years of experience driving growth for SaaS and Professional Services organisations. She has covered numerous territories including China, the USA, the Middle East, Australia, and Europe. Known for her relationship-oriented approach, Bianca excels in Corporate, Revenue, and Alliances Marketing. Her expertise spans product launches, marketing strategy, and Go-to-Market strategies. She holds a BA in Journalism and Marketing from the University of Johannesburg and has furthered her education at Northwestern Kellogg School of Management and Oxford University. **How United Outcomes helps** United Outcomes partners with organisations to support in assessments, audits, and investigations into modern slavery in the private sector. Our investigative and forensic specialists collaborate closely with your internal team and Supply Chain SaaS solution account managers, conducting thorough on-the-ground investigations of vendors and suppliers from Tier 2 through Tier 4. We carry out in-person, in-territory assessments, audits, and investigations, and, when necessary, forensic analyses to identify and address any negative impacts across operations, subsidiaries, and value chains. **Categories:** Insights **Tags:** Anti Slavery, Assessment, Audit, ESG, Investigation, Modern Slavery, Retail, Supply Chain, UK Legislation, Value Chain --- ### [Understanding the Corporate Sustainability Due Diligence Directive (CSDDD)](https://united-outcomes.com/insights/understanding-the-corporate-sustainability-due-diligence-directive-csddd/) **Published:** September 17, 2024 **Author:** Alan Baldwin **Excerpt:** The CSDDD aims to standardise sustainability due diligence across the private sector, addressing the gaps that existed within previous voluntary measures. **Content:** > Understanding the Corporate Sustainability Due Diligence Directive (CSDDD), An Introduction ## Understanding the Scope: What is CSDDD? Introduced in February 2022 by the European Commission, the CSDDD focuses on improving corporate governance, fostering long-term sustainable value creation, and helping companies identify risks and impacts throughout their operations and value chains. As part of the broader EU Green Deal, the CSDDD is one of the key regulations safeguarding human rights and the environment. It impacts around 6,000 EU-based and 900 non-EU companies, as well as many others involved in the supply chains of these businesses. The directive officially came into force on 25th July 2024 and will be implemented gradually, with companies phased into compliance over the next five years. The Corporate Sustainability Due Diligence Directive (CSDDD) marks a significant step in the journey from voluntary sustainability frameworks to mandatory regulations. While international frameworks helped companies adopt sustainability practices, they have not been enough to fully integrate these processes into business operations. The CSDDD aims to standardise sustainability due diligence across the private sector, addressing the gaps that existed within previous voluntary measures. ## Implementation Timeline ##### By 26th July 2027 Applies to EU companies with over 5,000 employees and non-EU companies with over €1.5 billion EU-generated turnover. ##### By 26th July 2028 Extends to EU companies with over 3,000 employees and non-EU companies with over €900 million EU-generated turnover. ##### By 26th July 2029 All other companies under the directive will be required to comply. ## Key Objectives of the CSDDD ##### Improving Corporate Governance Integrating risk management for human rights and environmental impacts, especially those arising from global value chains, into corporate strategies. ##### Avoiding Fragmentation Creating legal certainty across the EU by ensuring uniform due diligence standards and preventing different regulations across member states. ##### Increasing Accountability Holding businesses accountable for adverse human rights and environmental impacts while aligning with other EU initiatives on responsible business conduct. ##### Improving Access to Justice Ensuring those affected by adverse corporate practices have access to remedies. ##### Supporting the Green Transition Complementing other relevant regulations to drive businesses towards more sustainable practices. ## Key Elements of the CSDDD 1\. Adverse Human Rights and Environmental Impacts: Companies must identify and address negative impacts within their operations, subsidiaries, and value chains. This includes considering the entire product lifecycle, from production to storage. 2\. Value Chain Scope: The directive defines the activities that make up a company’s value chain, covering upstream and downstream business partners involved in the production, distribution, and storage of products. 3\. Large Companies within Scope: Companies with more than 1,000 employees and over €450 million in global turnover (or non-EU companies with €450 million generated in the EU) must comply with the directive’s due diligence obligations. 4\. Risk-Based Approach: Companies are required to take proportionate actions based on the severity and likelihood of risks, meaning they will be judged on their efforts, not the final results. 5\. No Double Reporting: The CSDDD aligns with the Corporate Sustainability Reporting Directive (CSRD) to avoid duplication of reporting obligations, simplifying compliance for companies. ## The Disclosure Imperative Environmental and human rights disclosure is becoming increasingly important under the CSDDD. Companies are required to gather both quantitative and qualitative data to assess their impact, focusing on areas where their actions can be most effective. The directive strengthens the EU Sustainable Finance Framework’s requirements for high-quality environmental disclosure, including impact materiality and adherence to “Do No Significant Harm” principles under the EU Taxonomy. These disclosures not only ensure compliance but also improve access to sustainable finance by highlighting how businesses manage their impacts on the environment and society. ## Conclusion The CSDDD is a major step towards standardising corporate responsibility across the EU, providing businesses with clearer guidance on sustainability and human rights practices. As more companies fall under the directive’s scope, it will drive meaningful change across global value chains, improving both environmental protection and human rights across sectors. This directive paves the way for businesses to embrace sustainable development while securing access to capital through responsible finance initiatives. [ ![Picture of Bianca Huttner](https://united-outcomes.com/wp-content/uploads/2024/06/Bianca-Huttner.webp) ](https://united-outcomes.com/about-us/) [### Bianca Huttner ](https://united-outcomes.com/about-us/)Bianca Huttner is a seasoned marketing leader with 15 years of experience driving growth for SaaS and Professional Services organisations. She has covered numerous territories including China, the USA, the Middle East, Australia, and Europe. Known for her relationship-oriented approach, Bianca excels in Corporate, Revenue, and Alliances Marketing. Her expertise spans product launches, marketing strategy, and Go-to-Market strategies. She holds a BA in Journalism and Marketing from the University of Johannesburg and has furthered her education at Northwestern Kellogg School of Management and Oxford University. **How United Outcomes helps** United Outcomes partners with organisations to bridge the gap between software and the supply chain. Our investigative and forensic specialists collaborate closely with your internal team and Supply Chain SaaS solution account managers, conducting thorough on-the-ground investigations of vendors and suppliers from Tier 2 through Tier 4. We carry out in-person, in-territory assessments, audits, and investigations, and, when necessary, forensic analyses to identify and address any negative impacts across operations, subsidiaries, and value chains. **Categories:** Insights **Tags:** Assessment, Audit, CSDDD, ESG, European Legislation, Investigation, Supply Chain, Value Chain --- ### [Navigating the Worker Protection (Amendment of Equality Act 2010) Act 2023: Ensuring a Harassment-Free Workplace](https://united-outcomes.com/insights/navigating-the-worker-protection-amendment-of-equality-act-2010-act-2023-ensuring-a-harassment-free-workplace/) **Published:** June 20, 2024 **Author:** James Baldwin **Excerpt:** Learn how the Worker Protection (Amendment of Equality Act 2010) Act 2023 mandates UK employers to prevent sexual harassment. Discover key provisions, preventive measures, and steps to ensure compliance, creating safer, more inclusive work environments. **Content:** > The Worker Protection Act places significant responsibilities on employers to prevent workplace harassment and ensure a safe working environment. In an ongoing effort to create safer and more inclusive work environments, the UK government has introduced the Worker Protection (Amendment of Equality Act 2010) Act 2023. From October 2024, employers will now have a legal duty to proactively address sexual harassment in the workplace. The Act ensures that employers must take reasonable steps to prevent sexual harassment of employees in the course of their employment. This extends to employees working outside of the workplace and those attending social events that are considered an extension of work. Understanding this Act and implementing effective measures to comply with it is crucial for all organisations. Here’s a detailed guide on what the Act entails and how organisations can take reasonable steps to prevent sexual and workplace harassment. ## Key Provisions of the Worker Protection (Amendment of Equality Act 2010) Act 2023 The Worker Protection Act 2023 amends the Equality Act 2010, reinforcing the obligations of employers to prevent sexual harassment. Key aspects of the legislation include: 1. Taking Prompt Action: Organisations are required to create a culture that will investigate and address the harassment as soon as it is reported/identified. 2. Preventive Measures: Organisations are required to implement effective measures to prevent sexual harassment, including comprehensive policies, regular training programmes, and reporting mechanisms. 3. Proactive Duty: Employers must proactively assess the risk of sexual harassment and take steps to mitigate these risks. 4. Worker Protections: The Act enhances protections for employees, ensuring they have safe, transparent and effective avenues to report harassment without fear of retaliation. 5. Regular Reviews: Employers are encouraged to regularly review and update their policies and procedures to ensure they remain effective in preventing harassment. ## Steps to Prevent Sexual Harassment in the Workplace Achieving compliance with the Worker Protection Act 2023 involves taking concrete, proactive steps to create a safe work environment. Here’s how organisations can fulfil their responsibilities under the Act:##### Develop a Comprehensive Anti-Harassment Policy Organisations must have a clear and comprehensive anti-harassment policy in place. This policy should: - Define what constitutes sexual harassment. - Outline the procedures for reporting harassment. - Detail the consequences for those found guilty of harassment. - Ensure confidentiality and protection against retaliation for those who report incidents. ##### Implement Regular Training Programmes Regular training is essential to educate employees about sexual harassment and their rights and responsibilities. Training programmes should: - Be mandatory for all employees, including management and leadership. - Cover how to identify and report sexual harassment. - Include scenarios to help employees understand how to respond to harassment. - Be refreshed periodically to ensure ongoing awareness. ##### Establish Clear Reporting Mechanisms Employees should have access to clear and simple reporting mechanisms. These mechanisms should: - Allow for anonymous reporting if desired. - Be easily accessible to all employees. - Ensure prompt and thorough investigation of all reports. - Provide support to victims throughout the process. ##### Conduct Risk Assessments Regular risk assessments help identify potential areas where sexual harassment might occur. Organisations should: - Assess the work environment and identify high-risk areas. - Consider factors such as isolated workspaces, power imbalances, and third-party interactions. - Implement measures to mitigate identified risks, such as improving surveillance in certain areas or adjusting work arrangements. ##### Foster a Culture of Respect and Inclusivity Building a workplace culture that values respect and inclusivity can significantly reduce instances of sexual harassment. Organisations should: - Promote open communication and encourage employees to speak up about concerns. - Recognise and celebrate diversity within the workplace. - Lead by example, with management demonstrating zero tolerance for harassment. ##### Regularly Review and Update Policies Policies and procedures should not remain static. Regular reviews are necessary to ensure they remain effective. This involves: - Gathering feedback from employees about the effectiveness of current measures. - Staying updated with best practices and legal requirements. - Making necessary adjustments to policies and training programmes. ## Conclusion The Worker Protection (Amendment of Equality Act 2010) Act 2023 places significant responsibilities on employers to prevent sexual harassment and ensure a safe working environment. United Outcomes offers comprehensive support to help organisations comply with this legislation. Our services include developing and reviewing anti-harassment policies, conducting risk assessments, providing training programmes, implementing effective reporting mechanisms, fostering a positive workplace culture, and ensuring continuous compliance monitoring. By partnering with United Outcomes, organisations can proactively address harassment, protect employees, and create a safer, more inclusive work environment. For more information on how United Outcomes can assist your organisation in achieving compliance with the Worker Protection Act 2023, visit [www.united-outcomes.com](https://www.united-outcomes.com/). With their comprehensive support, you can ensure your organisation meets the highest standards of workplace safety and employee well-being. [ ![Picture of Marie Carmichael](https://united-outcomes.com/wp-content/uploads/2024/06/Marie-Carmichael-300x300.webp) ](https://united-outcomes.com/about-us/) [##### Marie Carmichael ](https://united-outcomes.com/about-us/)**Specialist in New Worker Protection Act** Marie brings to United Outcomes an invaluable depth of expertise, particularly in fostering new worker protection under the Protection Act. With a 32-year commendable career in policing, Marie has honed her skills in safeguarding, multi-agency collaboration, and HR practices. Her PIP 2 accreditation and extensive experience in managing complex investigations, alongside her dedication to promoting safe, ethical work environments, positions her as a leading figure in implementing robust worker protection strategies. Marie's background in education and workplace investigations enriches her approach to conflict resolution, ensuring compliance and enhancing workplace safety and harmony. **Categories:** Insights **Tags:** Harassment, Workplace Harassment --- ### [Lessons Learned from Real Insider Threat Events](https://united-outcomes.com/insights/lessons-learned-from-real-insider-threat-events/) **Published:** July 16, 2024 **Author:** James Baldwin **Excerpt:** The potential for significant financial loss, operational disruption and reputitional damage make insider threats particularly severe. This post explores some of the biggest internal threat events in the past decade. **Content:** > The potential for significant financial loss, operational disruption and reputitional damage make insider threats particularly severe. ## Insider Threats Realised Internal cyber security threat actors, also known as Insider Threats, are particularly devastating for organisations due to their legitimate access to sensitive information, systems, and networks, combined with the trust and privileges they hold. Their intimate knowledge of internal processes allows them to exploit vulnerabilities more effectively and often evade detection. The potential for significant financial losses, operational disruptions, reputational damage, and legal consequences makes these threats particularly severe. Furthermore, internal actors may be driven by various motivations, including personal grievances or financial gain, and can collaborate with external threat actors. According to **[Gurucul’s 2023 Insider Threat report](https://gurucul.com/2023-insider-threat-report/)**, 74% of organisations reported an increase in insider attacks in 2022 (a 6% rise from the previous year), with **60% experiencing at least one attack** and **25% experiencing more than six attacks**. Insider threats manifest in various ways: violence, espionage, sabotage, theft, and cyber acts. This article explores the actual events and impacts of non-violent insider threats of the past decade. ##### Yahoo (2022) ###### Threat Actor: Qian Sang, Yahoo research scientist **Details**: Qian Sang allegedly **[stole proprietary information about Yahoo’s AdLearn product](https://securityboulevard.com/2022/10/11-real-life-insider-threat-examples/)** minutes after receiving a job offer from The Trade Desk, a competitor. He downloaded approximately 570,000 pages of Yahoo’s intellectual property (IP) to his personal devices, knowing that the information could benefit him in his new job. **Impact**: It took Yahoo weeks to realised the theft. Yahoo claims that Sang’s actions divested it of the exclusive control of its trade secrets, information that would give competitors an immense advantage. ##### Boeing (2017) ###### Threat Actor: non-malicious employee **Details**: This is the perfect example of a negligent, non-malicious threat. A Boeing employee emailed a spreadsheet to his wife, asking her to help with some formatting issues. The employee did not realise the spreadsheet contained personal information of 36,000 coworkers in hidden columns. By bypassing security protocols and [**sending the spreadsheet to an unsecured device and non-employee**](https://www.geekwire.com/2017/personal-data-36000-boeing-employees-put-risk-employee-emails-info-spouse/), he compromised employee ID, place of birth and social security number information. **Impact**: While Boeing says it’s confident the data didn’t move beyond those two devices, it offered all affected employees two years of free credit monitoring – at an **estimated cost of $7 million**. ##### Morrisons Data Breach (2014) ###### Threat Actor: Andrew Skelton, an internal auditor. **Details**: Skelton leaked the payroll data of nearly 100,000 Morrisons employees, including names, addresses, bank account details, and salaries, by posting it online. This was an act of revenge after being disciplined for an unrelated incident. **Impact**: The breach led to a class action lawsuit by the affected employees. The UK High Court ruled Morrisons vicariously liable for the breach, although the [Supreme Court later overturned this decision,](https://www.theguardian.com/business/2020/apr/01/morrisons-is-not-liable-for-massive-staff-data-leak-court-rules) stating the company was not directly liable for Skelton’s actions. Nonetheless, the case highlighted the significant risks disgruntled employees pose with access to sensitive data. ##### Capital One Data Breach (2019) ##### Threat Actor: Paige Thompson, a former AWS employee **Details**: Thompson exploited a vulnerability in Capital One’s AWS cloud infrastructure to access sensitive information. While Thompson was an external actor at the time of the breach, her previous experience and knowledge as an AWS insider were critical to carrying out the attack. **Impact**: The breach affected over 100 million customers and **cost Capital One hundreds of millions of dollars in fines and remediation expenses**. It also highlighted the risks associated with cloud services and the importance of securing cloud environments. ##### Tesla Insider Sabotage (2018) ###### Threat Actor: Martin Tripp, a former employee **Details**: Tripp, a process technician, was accused of hacking Tesla’s manufacturing operating system and transferring gigabytes of data to third parties. He also made false claims to the media about Tesla’s production practices. **Impact**: [Tesla filed a lawsuit against Tripp, alleging sabotage and data theft](https://www.digitalguardian.com/blog/tesla-data-theft-case-illustrates-danger-insider-threat#:~:text=In%20a%20lawsuit%20filed%20by,video%20of%20Tesla's%20manufacturing%20systems.). The case underscored the risks of insider threats in highly competitive and innovative industries. ##### Sage Group Data Breach (2016) ###### Threat Actor: Unnamed employee at Sage Group **Details**: An insider accessed company data without authorisation, [**leading to a breach affecting employees’ personal details at around 280 UK businesses**](https://www.bbc.com/news/business-37076704). **Impact**: The incident underscored the risks posed by internal actors and highlighted the importance of controlling access to sensitive data and implementing robust monitoring systems to detect unauthorized activities by insiders. **Sage Group had to improve its internal security measures and face the reputational impact of the breach**. ##### Anthem Data Breach (2015) ###### Threat Actor: An employee with elevated access privileges **Details**: While the exact insider was never publicly identified, the breach involved a compromised credential belonging to an Anthem employee. This allowed attackers to access and steal the personal information of nearly **80 million people**. **Impact**: The breach resulted in significant financial and reputational damage to Anthem. It also increased scrutiny on how organisations manage and monitor internal access to sensitive information. ## Devastating Impacts Internal cybersecurity threat actors can be particularly devastating for organisations due to several factors. ##### **Access to Sensitive Information** Internal actors often have legitimate access to sensitive information, systems, and networks. This access can include customer data, intellectual property, financial records, and strategic plans, making it easier for insiders to misuse this information without immediately raising suspicion. ##### **Trust and Privilege** Employees, contractors, and partners are often trusted members of the organisation. This trust translates into higher levels of access and fewer security barriers. When this trust is exploited, the impact can be significant, as insiders can bypass many security measures designed to protect from external threats. ##### **Knowledge of Systems and Processes** Insiders intimately understand the organisation’s systems, processes, and security measures. This knowledge enables them to exploit vulnerabilities more effectively and to cover their tracks. They can navigate the organisation’s defences more adeptly than external attackers. ##### **Potential for Greater Damage** Insiders’ actions can cause extensive harm, including financial losses, operational disruptions, reputational damage, and legal consequences. For example, leaking sensitive information can result in loss of competitive advantage, regulatory fines, and erosion of customer trust. ##### **Detection and Prevention Challenges** Internal threats are often harder to detect than external threats. Insiders know what activities are monitored and how to avoid detection. Traditional security measures like firewalls and intrusion detection systems focus more on external threats and may be less effective against internal actors. ##### **Motivations and Grievances** Insiders may have various motivations, such as financial gain, revenge, coercion, or ideological reasons. Personal grievances or dissatisfaction with the organization can drive employees to act maliciously, potentially leading to sabotage or data theft. ##### **Combination of Physical and Cyber Access** Internal actors often have both physical and cyber access to the organisation’s infrastructure. This dual access can be leveraged to execute more complex and damaging attacks, such as installing malicious hardware or software, tampering with physical security systems, or conducting hybrid attacks involving digital and physical elements. ##### **Collusion and Coordination** Insiders can collaborate with external threat actors to carry out attacks. This collusion can combine the insider’s access and knowledge with the external actor’s resources and expertise, creating a more formidable threat. ##### **Insufficient Insider Threat Programs** Many organizations lack robust insider threat programs. Without proper monitoring, employee training, and incident response plans focused on internal threats, organisations are ill-prepared to prevent or respond to insider incidents effectively. ##### **Impact on Morale and Trust** An insider attack can severely impact employee morale and the overall culture of trust within the organisation. It can lead to a pervasive atmosphere of suspicion, which can hinder productivity and collaboration. ## Examples of Devastation **Financial Losses**: Insider threats can result in significant financial damages, including direct theft of funds, legal fees, regulatory fines, and loss of business. **Reputation Damage**: Public disclosure of an insider attack can damage the organization’s reputation, leading to loss of customers, partners, and investors. **Operational Disruption**: Malicious insiders can disrupt operations by sabotaging systems, deleting critical data, or disabling key infrastructure. **Legal and Regulatory Consequences**: Breaches involving sensitive data can lead to legal actions and hefty fines from regulatory bodies. ## Mitigation Strategies Strategies to combat the risks posed by internal threats should be both human- and system-centric. There is no simple solution to insider threats due to the combination of risk profile and the legitimate need for employees to have access to information. **Implement access controls** – Limit access to sensitive data based on the Principle of Least Privilege (PoLP). Use two-factor authentication, role-based access control, and other access control mechanisms. **Principle of Least Privilege (PoLP)**: Ensure that employees have access *only* to the information and systems necessary for their roles and no more. **Zero trust / Auditing**: While the least privilege approach limits who can see what, zero trust focuses on verifying every access request and continuously monitoring user activities. Regular audits should also be performed to detect and investigate suspicious behaviour. **Data Loss Prevention (DLP):** DLP defines, discovers, classifies, and enforces data protection policies for sensitive data assets. **Digital Rights Management (DRM)**: DRM (or IRM, for Information Rights Management) encrypts files and controls file access privileges dynamically for documents at rest, in use, and in motion. **Employee Training**: Conduct regular training programs to raise awareness about the risks and signs of insider threats. **Background Checks**: Perform thorough background checks on new hires and periodically reassess the trustworthiness of current employees. **Behavioural Analytics**: Use advanced analytics to identify abnormal behaviours that may indicate insider threats. **Strong Incident Response Plans**: Develop and maintain a robust incident response plan specifically addressing internal threats. ## Conclusions Insider threats are either malicious or negligent. Malicious insiders intentionally exploit their access and privileges to harm the organization, while negligent insiders unknowingly put sensitive data at risk through careless actions or negligence. Insider threats can be particularly harmful to organisations as insiders already have access to sensitive data and systems. They do not need to bypass security controls to cause harm or even have the *intent* to harm, making them harder to detect and prevent. Insider threats are becoming more prevalent and sophisticated, making it challenging for organisations to keep up. Additionally, insiders can severely damage an organisation’s reputation, financial stability, and legal standing. By understanding the unique challenges of insider threat actors and implementing comprehensive security measures, organisations can better protect themselves from these potentially devastating risks. [ ![Picture of James Baldwin](https://united-outcomes.com/wp-content/uploads/2024/06/James-Baldwin-300x300.webp) ](https://united-outcomes.com/about-us/) [##### James Baldwin ](https://united-outcomes.com/about-us/)Written by James Baldwin, United Outcomes' CITO. James has over 25 years experience in Information Management and Technology Operations. He has triaged data breaches for large healthcare organsations, designed solutions managing the personal data of millions of people, and partnered with the US Secret Service and FBI investigating hacker groups after they attempted, unsuccessfully, to bring down a live broadcast by President Obama and steal member data from not-for-profit organisations in the US. **Categories:** Insights **Tags:** Insider Threats, Internal Threats, Organisational Security, security measures --- ### [G4S](https://united-outcomes.com/case-studies/g4s/) **Published:** July 3, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes assisted G4S in addressing workforce attraction and retention challenges through a Talent Management and Employee Engagement programme, which included the creation and delivery of a University engagement strategy. **Content:** ## Background **[G4S](https://www.g4s.com/)** is a multinational security services company headquartered in London, England. The company offers a wide range of security-related services, including security guards, cash handling, security systems installation, and more. Among its portfolio of services, G4S operates prisons in various countries worldwide. These facilities are often run under contracts with governments or other entities responsible for managing prisons. G4S provides services related to the management and operation of these facilities, including security, inmate supervision, administration, and sometimes rehabilitation programmes. ## The Task **[The Care and Rehabilitation Service (CaRS)](https://www.g4s.com/en-gb/what-we-do/care-and-rehabilitation-services)** within **[G4S](https://www.g4s.com/)** sought to develop a career development pathway to address workforce attraction and retention challenges. We were asked to help them initiate and manage a project comprising four key components: - Create a clear, transparent career pathway to encourage staff to view G4S as an employer of choice. - Map the core skills of Prison Custody Officers (PCOs). - Develop a university engagement strategy. - Devise a high-potential development scheme. United Outcomes developed a comprehensive project Gantt chart to capture and agree on planned activities and timescales. Regular meetings and written and verbal updates were provided to ensure adherence to the agreed-upon timeline. United Outcomes conducted research both internally and externally. We collected data from various sources, including digital surveys, site visits, focus groups, one-to-one interviews, and a nationwide student survey via The Student Room. We collaborated with Nottingham Trent University and criminology lecturers to understand existing experiences and learn from existing student placement schemes delivered by other prisons. Extensive stakeholder engagement was evident throughout the project. This engagement included consultation with the Senior Leadership Team, HR representatives, designated single points of contact (SPOCs), and operational staff members. A governance structure was established with weekly project team meetings, fortnightly governance meetings, regular updates, and feedback sessions with SPOCs. All work was carried out according to schedule and within the allocated budget, ensuring timely and cost-effective delivery. ## Outputs, Outcomes, and Impact I couldn’t be happier with the outcome of our collaboration with United Outcomes. Their professionalism, exceptional level of service, and unwavering commitment to excellence have left a lasting impression. I wholeheartedly recommend United Outcomes to anyone seeking a reliable and results-oriented partner. They are a true game-changer in their field, and I look forward to working with them again in the future. Lee DavisDirector, HMP United Outcomes built a bespoke career pathway with the business for all relevant staff, including supervisors and senior leaders. Diagnostics included focus groups and one-to-ones with the team to conduct a SWOT analysis and research sector-specific and non-sector-specific best practices. - A **Career Development and Progression Pathway** was developed, approved and published. This pathway provides clarity to all staff and potential employees on what is available and required to support professional development. - The **Performance Development Review (PDR)** and training process were refined to complement the pathway. This work included a template and guidance for PDR completion and career conversation guidance so that staff are clear on their responsibilities and the purpose of the review process. - A **University Engagement Strategy** was created and implemented. This strategy identified opportunities and the benefits of opening part-time work to local students and encouraging them to choose it as a career after their studies. - A **High Potential Development Scheme** was created and signed off. Several components were produced supporting this scheme, including its purpose, an application form, a ‘Career Action Plan’ and ‘Task Book’, and a role profile of mentor and mentee. As part of this project, dedicated contacts were assigned to all the work strands, and actions were identified to continue to move the work forward once United Outcomes handed over the project to the business. Aspects were implemented throughout the duration of the project, which allowed for iteration and refinement. **Categories:** Case Studies --- ### [The Critical Role of External Investigators in Workplace Investigations](https://united-outcomes.com/insights/the-critical-role-of-external-investigators-in-workplace-investigations/) **Published:** June 17, 2024 **Author:** James **Excerpt:** Freed from internal and unconscious biases or conflicts of interest, external investigators offer credibility. Read to learn about the additional benefits of using external investigators. **Content:** > Freed from internal and unconscious biases or conflicts of interest, External Investigators offer credibility in the dangerous waters of workplace investigations. In the dynamic landscape of today’s workplaces, collaboration and camaraderie often coexist with disagreements and conflicts. While such frictions are a natural part of human interaction, addressing grievances and complaints effectively is crucial. Even the most well-intentioned internal investigations can falter without the expertise of an external and independent investigator. Here’s why these professionals are essential for navigating the complexities of workplace inquiries. ## The Importance of Objectivity Imagine a workplace ensnared in allegations of serious misconduct, with employees unable to work together. The stakes are high, with potential legal and reputational risks. The credibility of the investigation hinges on the investigator’s competency. While internal personnel like managers or HR professionals may manage routine issues, serious and complex cases demand an external perspective. Consider the severity of allegations involving gross misconduct or sensitive issues, particularly those involving senior staff. Internal investigations can be perceived as biased, undermining trust. External investigators bring impartiality, independence, and extensive experience in handling sensitive cases, ensuring trust and credibility. ### The Investigation Process ##### Establishing the Terms of Reference Upon appointment, the external investigator collaborates with the commissioning party to create a bespoke Terms of Reference (TOR). This document outlines the investigation’s scope, involved parties, and procedural requirements, ensuring clarity and alignment. It also informs those under investigation about the allegations and the investigation’s scope. ##### Managing the Investigation With sensitivity and empathy, the investigator engages all relevant parties, including the complainant, the accused, and their representatives. They ensure everyone understands the process and their rights, acknowledging the stress and anxiety involved. ##### Evidence Gathering The investigator employs a systematic approach to gather evidence. From witness statements to policy reviews, no stone is left unturned in the pursuit of truth. They may also examine IT systems, social media, and telephony records, preserving critical information that could influence the investigation’s outcome. ##### Conducting Interviews The investigator conducts interviews with empathy and professionalism, creating a safe space for individuals to share their perspectives. This approach helps obtain the most accurate and detailed accounts possible. ##### Reporting Findings The investigator documents findings in a comprehensive Investigation Officer’s Report (IO). This objective and impartial report presents the strengths and weaknesses of the evidence, guiding decision-makers towards informed conclusions. ##### Providing Recommendations Beyond presenting findings, the IO report offers actionable recommendations for organizational and individual development and reviews policies and procedures. It serves as a roadmap for fostering a culture of accountability, respect, and inclusion, helping prevent future grievances. ### The Value of Independence **Why rely on external investigators for such critical tasks?** Their commitment to impartiality, integrity, and truth-seeking makes them invaluable. Free from internal biases and conflicts of interest, they bring credibility to the investigation process. Their expertise spans various areas, including criminal and civil courts and employment tribunals. Their ability to present evidence that withstands scrutiny instills confidence in the investigation’s integrity and protects all relevant parties. ### Pathways to Fairness In conclusion, external investigators play an indispensable role in workplace investigations. They are guardians of fairness, illuminating the path to truth with unwavering impartiality and expertise. By integrating their role in the investigative journey, organizations can navigate complex challenges with integrity and confidence, safeguarding their reputation and fostering a culture of accountability and respect. In the quest for fairness, transparency, and trust, external investigators are crucial allies, guiding us toward brighter horizons in workplace relations. [ ![Picture of Bianca Huttner](https://united-outcomes.com/wp-content/uploads/2024/06/Marie-Carmichael-300x300.webp) ](https://united-outcomes.com/about-us/) [##### Bianca Huttner ](https://united-outcomes.com/about-us/)**Specialist in New Worker Protection Act** Marie brings to United Outcomes an invaluable depth of expertise, particularly in fostering new worker protection under the Protection Act. With a 32-year commendable career in policing, Marie has honed her skills in safeguarding, multi-agency collaboration, and HR practices. Her PIP 2 accreditation and extensive experience in managing complex investigations, alongside her dedication to promoting safe, ethical work environments, positions her as a leading figure in implementing robust worker protection strategies. Marie's background in education and workplace investigations enriches her approach to conflict resolution, ensuring compliance and enhancing workplace safety and harmony. **Categories:** Insights **Tags:** Investigations, Organisational Security --- ### [Sexual Harassment on Cruise Ships: Navigating Troubled Waters](https://united-outcomes.com/insights/sexual-harassment-on-cruise-ships-navigating-troubled-waters/) **Published:** June 1, 2024 **Author:** James **Excerpt:** Hospitality and Leisure are the two sectors where sexual harassment is most prevalent, in fact, sexual assault is the highest reported cruise ship crime, and the numbers are worsening. This problem, pervasive yet often underreported, affects both passengers and crew members, casting a shadow over the glamorous facade of cruise vacations. **Content:** > Since 2015, sexual assault has been the most reported crime on cruise ships Hospitality and Leisure are the two sectors where sexual harassment is most prevalent, in fact, sexual assault is the highest reported cruise ship crime, and the numbers are worsening. This problem, pervasive yet often underreported, affects both passengers and crew members, casting a shadow over the glamorous facade of cruise vacations. ## The Scope of the Problem Sexual harassment on cruise ships can take many forms, including unwelcome advances, inappropriate touching, lewd comments, and sexual assault. Since 2015, sexual assault has been the most reported crime on cruise ships, with more than 450 cases reported between 2015 and 2022. In 2023, the number increased to an all-time high of 131 cases reported to the FBI. The true number is unknown due to the nature of ships sailing from port to port. According to reports and studies, incidents of sexual harassment and assault on cruise ships are more common than many might expect. In 2019, the U.S. Department of Transportation reported 101 allegations of sexual assault on cruise ships involving major cruise lines, highlighting the severity of the issue. It’s important to note that these figures might only represent a fraction of the actual number of incidents, as many cases go unreported due to fear, shame, or a lack of confidence in the reporting process. Under maritime law a shipowner is strictly liable for sexual assaults on passengers or other crew members, which means that it can be held responsible even if it was not negligent or itself at fault. ## Factors Contributing to Sexual Harassment on Cruise Ships 1. **Isolation and Power Dynamics**: The isolated nature of a cruise ship, where passengers and crew are confined together for extended periods, can create power imbalances. Crew members, who often come from diverse backgrounds and may rely heavily on their jobs, might feel powerless to report harassment by colleagues or superiors. 2. **Inadequate Training and Policies**: While many cruise lines have policies against sexual harassment, the effectiveness of these policies can vary. Inadequate training for staff on recognising and preventing harassment, coupled with inconsistent enforcement of policies, can leave victims vulnerable. 3. **Jurisdictional Challenges**: Cruise ships operate under complex legal frameworks, often sailing under flags of convenience from countries with varying laws and regulations. This can complicate the reporting and prosecution of sexual harassment cases, leaving victims without clear avenues for justice. ## Efforts to Address the Issue In recent years, there has been growing recognition of the problem and efforts to address it. Some cruise lines have implemented measures such as: - **Enhanced Training**: Providing comprehensive training for staff on recognising and preventing sexual harassment. - **Clear Reporting Channels**: Establishing clear, confidential channels for reporting incidents. - **Support Services**: Offering support services for victims, including counselling and medical assistance. - **Surveillance & Security**: Increasing surveillance in public areas and ensuring that security personnel are adequately trained to handle harassment cases. To effectively address and prevent sexual harassment on their ships, cruise liners should implement a comprehensive strategy that includes the following measures: ##### Robust Training Programs - **Mandatory Training**: Conduct regular, mandatory training for all staff and crew members on recognising, preventing, and responding to sexual harassment. - **Scenario-Based Learning**: Use realistic scenarios to train staff on how to handle different situations involving harassment. - **Ongoing Education**: Provide continuous education and refresher courses to ensure that staff are up to date on policies and procedures. ##### Clear and Accessible Reporting Channels - **Anonymous Reporting Options**: Establish anonymous and confidential reporting channels for victims and witnesses to report incidents without fear of retaliation. - **Multiple Avenues for Reporting**: Offer various ways to report harassment, including hotlines, mobile apps, and direct contacts with designated onboard officials. - **Prompt Response Protocols**: Ensure that all reports are taken seriously and responded to promptly with appropriate actions. ##### Support Services for Victims - **Immediate Assistance**: Provide immediate access to medical and psychological support for victims of harassment. - **Secure Evidence**: Secure and preserve evidence in the case of sexual assaults. - **Counselling Services**: Offer ongoing counselling services to help victims cope with the emotional aftermath of harassment. - **Victim Advocates**: Assign trained victim advocates who can guide and support victims through the reporting process and any subsequent actions. ##### Enhanced Surveillance and Security Measures - **Increased Surveillance**: Install more security cameras in public and vulnerable areas of the ship to deter potential harassers and provide evidence if incidents occur. - **Patrols and Security Presence**: Increase the number of security personnel on board and ensure they are visible and accessible to passengers. - **Emergency Response Plans**: Develop and regularly update emergency response plans specifically for handling incidents of sexual harassment and assault. ##### Strong Policies and Enforcement - **Zero-Tolerance Policy**: Implement a clear zero-tolerance policy for sexual harassment, communicated to all staff and passengers. - **Consistent Enforcement**: Ensure that policies are consistently enforced, with disciplinary actions taken against offenders, regardless of their position. - **Policy Awareness**: Regularly remind both staff and passengers of the policies through meetings, announcements, and visible postings around the ship. ##### Collaboration with External Authorities - **Partnerships with Law Enforcement**: Establish strong partnerships with local and international law enforcement agencies to ensure proper handling of serious cases. - **Legal Frameworks**: Navigate and comply with the complex jurisdictional laws that apply to incidents occurring on international waters. - **Expert Consultation**: Work with experts in sexual harassment prevention and response to continuously improve policies and practices. ##### Fostering a Respectful Culture - **Promote Respect and Inclusivity**: Create a culture of respect and inclusivity through regular training, workshops, and awareness campaigns. - **Leadership Example**: Ensure that leadership at all levels models respectful behaviour and swiftly addresses any incidents of harassment. - **Feedback Mechanisms**: Establish channels for receiving feedback from both staff and passengers about their experiences and any concerns regarding harassment. By taking these steps, cruise liners can create a safer and more respectful environment for both passengers and crew members, reducing the prevalence of sexual harassment and ensuring a positive experience for everyone on board. ## How We Can Help When dealing with workplace harassment, prevention is better than cure. Engaging with your employees and raising awareness of the issue, ensures that staff understand what unacceptable behaviour is and ensuring effective reporting mechanisms are in place. Staff training is key to avoiding incidences of sexual harassment occurring. A workplace environment based on tolerance and free from hostility will enable people to contribute more effectively. We will also ensure that policies and procedures are fit for purpose and compliant with legislation. We provide an end-to-end service ensuring that employers are provided with advice and support. We will provide training for staff and managers to build a workplace culture that is inclusive, fosters openness and transparency and promotes respect. The training will also make sure that employees fully understand policy and procedures. It will also provide staff with the knowledge to help them to recognise inappropriate behaviour, for example use of nicknames in the workplace and what may sit behind them. The training will help prevent inappropriate behaviour in the workplace and give staff and managers the tools on how to deal with it. In the case of reports of sexual harassment, we will conduct a professional, confidential and independent investigation, providing a thorough report and highlight any individual or organisational learning along with recommendations. We will also assist with any disciplinary hearings or appeals. [ ![Picture of Marie Carmichael](https://united-outcomes.com/wp-content/uploads/2024/06/Marie-Carmichael-300x300.webp) ](https://united-outcomes.com/about-us/) [##### Marie Carmichael ](https://united-outcomes.com/about-us/)**Specialist in New Worker Protection Act** Marie brings to United Outcomes an invaluable depth of expertise, particularly in fostering new worker protection under the Protection Act. With a 32-year commendable career in policing, Marie has honed her skills in safeguarding, multi-agency collaboration, and HR practices. Her PIP 2 accreditation and extensive experience in managing complex investigations, alongside her dedication to promoting safe, ethical work environments, positions her as a leading figure in implementing robust worker protection strategies. Marie's background in education and workplace investigations enriches her approach to conflict resolution, ensuring compliance and enhancing workplace safety and harmony. **Categories:** Insights **Tags:** Harassment, Sexual Harassment, Workplace Harassment --- ### [Breaking Silence, Forging Change: My Journey Through Workplace Harassment](https://united-outcomes.com/insights/breaking-silence-forging-change-my-journey-through-workplace-harassment/) **Published:** May 14, 2024 **Author:** James **Excerpt:** Step into my shoes and let me take you on a journey through decades of navigating the treacherous waters of workplace harassment. **Content:** Step into my shoes and let me take you on a journey through decades of navigating the treacherous waters of workplace harassment. It began innocently enough, or so I thought, back in the 1970s when I was just a child, cursed with developing early. At the tender age of nine, I found myself subjected to comments, unwanted attention, and relentless bullying – all because of my developing body. Fast forward to the 1980s, and I stepped into the workforce at a majority male printing company. The comments became more sexual, more invasive. This was the era of Page 3 girls and nude calendars, and I found myself drowning in a sea of objectification. But in a male-dominated environment with no harassment policy in sight, I felt powerless to challenge the status quo. I then joined the police in the early 1990s – a masculine environment if there ever was one. As one of the few female officers on a shift, my breasts were always the subject of conversation, even among my female colleagues. Social events became minefields of discomfort, where standing up for myself earned me labels like ‘angry’ or ‘aggressive.’ > “You’re not going to be one of these WPC’s who goes off and gets pregnant, are you?” And oh, the male Inspector’s first words to me – “You’re not going to be one of these WPC’s who goes off and gets pregnant, are you?” As if my worth as a woman and an officer were reduced to my reproductive choices. And when I became a detective, the objectification only intensified, culminating in a certificate that reduced me to nothing more than body parts. For years, I laughed off the comments, buried my discomfort, and played along with the jokes. I felt trapped in a culture where speaking out meant the risk of being ostracised and retaliation. But as I matured, I found the courage to challenge the status quo, to push back against the tide of misogyny and sexism that pervaded my workplace. At the end of my career, working in Professional Standards, I witnessed the persistence of harassment, both from male and female colleagues. And while progress seemed to be on the horizon, the pace was agonisingly slow. Social media only served to amplify the toxic culture, providing a platform for predators and bigots to thrive. But I refused to remain a bystander. Drawing from my own experiences, I embarked on a new path as a workplace investigator, determined to ensure that no one else would suffer in silence. My mission: to support those facing harassment, to ensure that employers understand their duty to protect their staff, and to educate all on the impact of their actions. Together, we can break the silence, forge change, and create workplaces where everyone feels valued, respected, and safe. It won’t be easy, but it’s a journey worth taking – for ourselves, for our colleagues, and for future generations. ## The Way Forward When dealing with workplace harassment, prevention is better than cure. Engaging with your employees and raising awareness of the issue, ensures that staff understand what unacceptable behaviour is and ensuring effective reporting mechanisms are in place. Staff training is key to avoiding incidences of sexual harassment occurring. A workplace environment based on tolerance and free from hostility will enable people to contribute more effectively. We will also ensure that policies and procedures are fit for purpose and compliant with legislation. We provide an end-to-end service ensuring that employers are provided with advice and support. We will provide training for staff and managers to build a workplace culture that is inclusive, fosters openness and transparency and promotes respect. The training will also make sure that employees fully understand policy and procedures. It will also provide staff with the knowledge to help them to recognise inappropriate behaviour, for example use of nicknames in the workplace and what may sit behind them. The training will help prevent inappropriate behaviour in the workplace and give staff and managers the tools on how to deal with it. In the case of reports of sexual harassment, we will conduct a professional, confidential and independent investigation, providing a thorough report and highlight any individual or organisational learning along with recommendations. We will also assist with any disciplinary hearings or appeals. ## How We Can Help When dealing with workplace harassment, prevention is better than cure. Engaging with your employees and raising awareness of the issue, ensures that staff understand what unacceptable behaviour is and ensuring effective reporting mechanisms are in place. Staff training is key to avoiding incidences of sexual harassment occurring. A workplace environment based on tolerance and free from hostility will enable people to contribute more effectively. We will also ensure that policies and procedures are fit for purpose and compliant with legislation. We provide an end-to-end service ensuring that employers are provided with advice and support. We will provide training for staff and managers to build a workplace culture that is inclusive, fosters openness and transparency and promotes respect. The training will also make sure that employees fully understand policy and procedures. It will also provide staff with the knowledge to help them to recognise inappropriate behaviour, for example use of nicknames in the workplace and what may sit behind them. The training will help prevent inappropriate behaviour in the workplace and give staff and managers the tools on how to deal with it. In the case of reports of sexual harassment, we will conduct a professional, confidential and independent investigation, providing a thorough report and highlight any individual or organisational learning along with recommendations. We will also assist with any disciplinary hearings or appeals. ![Picture of Marie Carmichael](https://united-outcomes.com/wp-content/uploads/2024/06/Marie-Carmichael-300x300.webp) ##### Marie Carmichael **Specialist in New Worker Protection Act** Marie brings to United Outcomes an invaluable depth of expertise, particularly in fostering new worker protection under the Protection Act. With a 32-year commendable career in policing, Marie has honed her skills in safeguarding, multi-agency collaboration, and HR practices. Her PIP 2 accreditation and extensive experience in managing complex investigations, alongside her dedication to promoting safe, ethical work environments, positions her as a leading figure in implementing robust worker protection strategies. Marie's background in education and workplace investigations enriches her approach to conflict resolution, ensuring compliance and enhancing workplace safety and harmony. **Categories:** Insights **Tags:** Harassment, Sexual Harassment, Workplace Harassment --- ### [Navigating the Hidden Dangers: A Comprehensive Guide to Insider Threats in Organisations](https://united-outcomes.com/insights/navigating-the-hidden-dangers-a-comprehensive-guide-to-insider-threats-in-organisations/) **Published:** May 7, 2024 **Author:** James **Excerpt:** In the first of six blogs we are looking at the ever-evolving landscape of organisational security, insider threats pose one of the most underhand risks. **Content:** In the first of six blogs we are looking at the ever-evolving landscape of organisational security, insider threats pose one of the most underhand risks. Unlike external attacks, these threats come from within, often carried out by “trusted” individuals who know organisational weakness. This blog post provides an overreaching look at insider threats, future blogs will look at other types of insider, impact that they have, the types of activity that they can carry out and strategies organisations can employ to mitigate these risks effectively. We will also look at some case studies. ## Understanding Insider Threats **Insider threats** refer to the potential harm to an organisation caused by its own members, be it employees, contractors, or partners. These individuals, intentionally or unintentionally, carry out actions detrimental to the organisation, ranging from data theft to operational disruption to causing staff disaffection. The importance of addressing these threats cannot be overstated, as they can lead to significant financial, reputational, and operational damage. ## The Many Faces of Insider Threats Insider threats manifest in various forms, however they fall into three broad categories. All three categories will be looked at in detail in future blogs. ## The Root of the Problem: Why Insiders Turn Malicious Understanding the motivations behind insider threats is crucial for prevention. While personal grievances and external inducements are common drivers, political and ideological motivations deserve particular attention. In today’s polarised world, individuals may feel compelled to act on their beliefs, potentially justifying their actions for an underlying cause. These actions are not only motivated by a desire for financial gain but are often seen as a way to support a cause or protest against perceived organisational injustices or political and ideological agendas. ## The Impact on Organisations The repercussions of insider threats extend far beyond immediate financial losses. They strike at the heart of organisational security, eroding employee morale and trust, and can have long-lasting effects on business operations and reputation. The psychological impact on fellow employees, who may feel betrayed or suspicious of their colleagues, cannot be underestimated. Insider threats can also cause disaffection and cause problems far wider and across multiple sites and departments, far more than they could ever do acting on their own. ## Detecting and Preventing the Unseen Enemy Early detection of insider threats is key. Technological solutions, play a crucial role. However, technology alone is not enough. A keen understanding of human behaviour and the motivations behind insider actions is essential. Behavioural analysis, coupled with a proactive, positive organisational culture, can help identify potential threats before they materialise. Prevention strategies should focus on creating an environment where employees feel valued and heard. Engaging employees, addressing their grievances, and promoting a culture of openness and inclusivity can reduce the risk of insider threats. Robust security protocols and comprehensive employee training, are indispensable. ## Conclusion Insider threats represent a complex and multifaceted challenge for organisations. By understanding the diverse forms and motivations behind these threats, particularly the nuanced area of political and ideological motivations, organisations can better prepare to detect, prevent, and respond to these risks. Creating a culture of security, inclusivity, and engagement is not just a defensive measure; it is a strategic investment in the organisation’s future resilience and success. In our next blog we will look at the first type of insider threat, the deliberate or malicious insider. ##### Nick Elton Nick Elton KPM is a former Police Chief Inspector and a Risk Management Specialist with Cyber Experience but specialising in the insider threat. Nick is a Chartered Security Professional, a Chartered Manager, a Fellow of the British Computer Society, a Fellow of the Chartered Management Institute, a Fellow of the Institute of Directors and a Fellow of the Security Institute. He was awarded the Kings Policing Medal in the 2023 King's Birthday Honours. **Categories:** Insights **Tags:** Insider Threats, Organisational Security --- ### [Mediate Don't Litigate: A Path to Workplace Harmony](https://united-outcomes.com/insights/mediate-dont-litigate-a-path-to-workplace-harmony/) **Published:** April 28, 2024 **Author:** James **Excerpt:** In the dynamic environment of any workplace, conflicts are bound to arise. In this post we discuss how mediation is a better approach than litigation. **Content:** In the dynamic environment of any workplace, conflicts are bound to arise. Whether it’s a disagreement over a project, miscommunication between colleagues, or deeper interpersonal issues, unresolved conflicts can escalate and wreak havoc on productivity, morale, individual and organisational reputations and even staff retention. Traditional methods of addressing workplace disputes, such as lengthy investigations and formal grievance procedures, often exacerbate tensions and incur significant time and financial costs for employers. Whilst managers are investigating grievances, they are not doing their “day job”. Enter mediation – a powerful tool that offers a controlled, expedited, and often transformative approach to resolving conflicts in the workplace. Unlike litigation, which tends to focus on assigning blame and can result in adversarial outcomes, mediation prioritises understanding, communication, and finding mutually acceptable solutions. However, mediation is not the panacea to all employee relationship problems. Mediation cannot be used for allegations that if proven would be assessed as gross misconduct. However, after a formal investigation mediation can be a recommendation to restore workplace relations. > A safe and structured space for parties in conflict to express their thoughts, opinions, perceptions, and feelings At its core, mediation provides a safe and structured space for parties in conflict to express their thoughts, opinions, perceptions, and feelings. Facilitated by a skilled and experienced mediator, individuals are encouraged to voice their concerns openly, without fear of judgment or retribution. This process not only fosters empathy and understanding but also allows parties to take ownership of their actions and explore pathways to reconciliation. One of the key advantages of mediation is its ability to uncover underlying issues that may be contributing to the conflict. Whether it’s poor working relations, ineffective communication, harassment, or lack of supervision, a mediator helps identify the root causes and guide participants towards meaningful solutions. Through various techniques, such as perspective-taking exercises and reflective questioning, parties gain insight into their own behaviour and its impact on others. The mediation process typically unfolds in several stages. Initially, the mediator meets with each party separately to understand their perspectives and clarify their desired outcomes. This individual session lays the groundwork for a joint meeting, where parties come together to identify and address the issues at hand. By fostering open and honest communication, the mediator guides participants towards common ground and shared objectives. Crucially, mediation empowers parties to devise their own solutions, ensuring a sense of ownership and commitment to the outcome. Whether it’s clarifying roles and responsibilities, establishing new communication protocols, or addressing specific grievances, the parties collaborate to draft a workable agreement document. This document serves as a roadmap for their future interactions, outlining clear expectations and guidelines for behaviour. Importantly, the mediation process is entirely confidential, safeguarding the privacy and dignity of all involved unless there are safeguarding concerns. While not every mediation session results in a resolution, the process itself often leads to positive outcomes by facilitating understanding and promoting individual and organisational development. Even if one party decides to leave the organisation following mediation, the process can still yield valuable insights for growth and improvement. ## Conclusion Mediation offers a swift, cost-effective, and transformative approach to resolving workplace conflicts. By prioritising dialogue, understanding, and collaboration, it helps restore harmony, boost morale, and enhance overall efficiency. For employers committed to fostering healthy employee relations and maintaining a positive work environment, mediation is not just an option – it’s a necessity. So, let’s mediate, not litigate, and build stronger, more resilient workplaces together. ![Picture of Brian Carmichael](https://united-outcomes.com/wp-content/uploads/2024/06/Brian-Carmichael-300x300.webp) ##### Brian Carmichael Brian, with his extensive 30-year background in policing and subsequent expertise in HR and mediation, is United Outcomes’ Grievance Management Specialist. His journey from a seasoned police officer to an accredited ACAS Mediator and CIPD HR professional equips him with a unique blend of investigative acumen and human resources management skills. Brian specialises in de-escalating workplace conflicts, conducting thorough internal investigations, and steering mediation sessions towards mutually beneficial resolutions. **Categories:** Insights **Tags:** Mediation --- ### [Getting Ready For Mediation](https://united-outcomes.com/insights/getting-ready-for-mediation/) **Published:** April 21, 2024 **Author:** James **Excerpt:** In any workplace, conflicts are bound to arise. This post explores the essential steps to prepare for an employee mediation session. **Content:** In any workplace, conflicts are bound to arise within its dynamic landscape of interactions. Yet, it’s not the conflict itself that defines an organisation’s culture but rather how it’s addressed and resolved. In the realm of employment mediation services, preparation is paramount. As we delve into the intricacies of workplace mediation, let’s explore the essential steps to prepare for an employee mediation session. Firstly, fostering an environment of open communication is foundational. Encouraging dialogue and active listening can often mitigate conflicts before they escalate to the need for formal mediation. However, when conflicts persist, seeking the expertise of employment mediation services becomes imperative. Before embarking on the mediation journey, thorough preparation is key. Familiarise yourself with the process and the role of a mediator. Understanding the mediator’s neutral stance and commitment to facilitating constructive dialogue sets the stage for productive mediation. Next, clarify your objectives. What outcomes are you seeking from the mediation? Identifying your goals ensures alignment and enables you to articulate your perspective effectively during the session. Gather relevant documentation and evidence to support your position. Whether it’s performance reviews, communication records, or policies and procedures, having tangible evidence can substantiate your claims and contribute to a fair resolution. Equally important is mentally preparing for the mediation session. Approach the process with an open mind and a willingness to collaborate towards a mutually beneficial solution. Embrace empathy and seek to understand the perspectives of all parties involved. On the day of the mediation, arrive early and come prepared. Dress professionally and bring any necessary materials. Establish a conducive environment by ensuring confidentiality and respect for all participants. During the session, engage in active listening and refrain from interrupting or passing judgement. Maintain a calm and composed demeanour, even in moments of tension. Remember, the goal is not to assign blame but to find common ground and explore solutions collaboratively. ## Conclusion Preparing for employee mediation involves meticulous planning, clear communication, and a commitment to resolution. By embracing the process with an open mind and proactive approach, organisations can navigate conflicts effectively and foster a harmonious workplace culture. Trust in the expertise of employment mediation services and embark on the journey towards reconciliation with confidence. ![Picture of Brian Carmichael](https://united-outcomes.com/wp-content/uploads/2024/06/B-Carmichael-300x300.webp) ##### Brian Carmichael Brian, with his extensive 30-year background in policing and subsequent expertise in HR and mediation, is United Outcomes’ Grievance Management Specialist. His journey from a seasoned police officer to an accredited ACAS Mediator and CIPD HR professional equips him with a unique blend of investigative acumen and human resources management skills. Brian specialises in de-escalating workplace conflicts, conducting thorough internal investigations, and steering mediation sessions towards mutually beneficial resolutions. **Categories:** Insights **Tags:** Mediation --- ## Pages ### [United Outcomes - Helping you meet your Martyn's Law duty — keeping people and places safer, together](https://united-outcomes.com/) **Published:** June 17, 2024 **Author:** James **Excerpt:** United Outcomes - Helping organisations meet their Martyn's Law duty — keeping people and places safer, together **Content:** # Announcing United Outcomes' Martyn's Law Platform United Outcomes’ **[senior risk security specialists](https://united-outcomes.com/martyns-law/team/)** and **[Serve First’s ](https://www.servefirst.ai/products/operational-excellence/martyns-law)**technology experts created a platform to help venue and event operators manage terrorism risks – simply and effectively. [ Learn More about the Platform ](https://united-outcomes.com/martyns-law/risk-assessment-platform-for-martyns-law/) ## Helping support Martyn's Law ### Building Strategic and Operational Resilience Together At United Outcomes, our purpose is building a safer world for businesses, their customers and employees. We focus on sectors impacted by Martyn’s Law including hospitality, education, and leisure. Our unique history in counterterrorism, mass critical incidents, and public & staff safety sets us apart from the rest. Every member of staff possesses a minimum of 20 years of experience in their field. We work in close collaboration with our clients to ensure their objectives are met in a sustainable and scalable way keeping governance, regulation and compliance at the heart of every delivery. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Testimonials "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "The team worked with me personally to build and deliver a programme that is current, informative, engaging and, most of all, highly impactful." Fergus MayneUK & Ireland Country Manager, Motorola "They collaborated with us on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society "The review program created significantly improved agency efforts to prevent and address corruption, receiving very positive feedback due to the team's attentive listening and focus on achieving the best outcomes to enhance public confidence." Counter-Corruption CommitteeGovernment of Bermuda "The collaboration was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S ## United Outcomes Martyn's Law Platform ### Built for Venues & Events. Backed by Martyn's Law Expertise United Outcomes’ **[senior risk security specialists](https://united-outcomes.com/martyns-law/team/)** and **[Serve First’s ](https://www.servefirst.ai/products/operational-excellence/martyns-law)**technology experts created a platform to help venue operators manage terrorism risks – simply and effectively. **With this purpose-built tool, you can:** - Assess risks and create actionable plans - Maintain auditable compliance records - Train your team and document procedures - Stay current with legislation and best practices - Achieve compliance-ready status – and go beyond minimum standards – with expert-led support [ Learn More ](https://united-outcomes.com/martyns-law/risk-assessment-platform-for-martyns-law/) ![Martyn's Law Platform Screenshots](https://united-outcomes.com/wp-content/uploads/2026/02/united-outcomes-screens-1-768x517.webp "martyns-law-platform-screens – United Outcomes – United Outcomes") ## Martyn's Law Support ### Services ## 01. #### Assessments and Audits Our specialists deliver confidential, comprehensive assessments for Martyn's Law, critical incidents, disaster preparedness, and counter-terrorism readiness, alongside ESG risk evaluations. We offer tailored, actionable insights that help your organisation achieve sustainability, scalability, and regulatory compliance. [ Assessments ](https://united-outcomes.com/services/assessments-and-audits/) [ Audits ](https://united-outcomes.com/services/assessments-and-audits/) ## 02. #### Training and Development We offer bespoke training and development programmes designed to enhance your team’s skills and knowledge across various areas of risk management. Whether it’s Martyn's Law, crisis response, investigative techniques, or compliance, our training empowers your workforce to meet challenges head-on, ensuring your organisation is always prepared. [ Safety and Awareness Training ](https://united-outcomes.com/services/safety-and-awareness-training/) [ Leadership Development ](https://united-outcomes.com/leadership-negotiation/) ## 03. #### Strategy and Policy Development United Outcomes can help you manage through crises and stabilize your business. We can also help you navigate position yourselves for recovery or look beyond short-term problems to enable your transformation. Our strategy consulting services provide expert guidance to help you define your goals, overcome challenges, and seize new opportunities in a rapidly changing economy. [ Strategy ](https://united-outcomes.com/services/strategy-and-policy-development/) [ Policy Development ](https://united-outcomes.com/services/strategy-and-policy-development/) ## 04. #### Tabletop Exercises Tabletop exercises are instrumental in assessing and enhancing your organisation’s crisis readiness. They provide a structured, confidential environment to test your response strategies, identify potential vulnerabilities, and ensure your team is well-prepared for real-life scenarios. Conducting these exercises privately allows for the identification and resolution of issues without public scrutiny. [ Tabletop Exercises ](https://united-outcomes.com/services/tabletop-exercises/) ## 05. #### Investigations and Forensics United Outcomes boasts one of the largest teams of investigative and forensic experts, specialising in ESG, criminal activity, including modern slavery, human resources investigations, and post-incident analysis. Our expertise also extends to providing training for internal teams, equipping them with advanced investigative techniques to handle complex challenges effectively. [ Investigations ](https://united-outcomes.com/services/investigations-and-forensics/) [ Forensics ](https://united-outcomes.com/services/investigations-and-forensics/) ### Learn how United Outcomes can meet your Martyn's Law needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Event Management](https://united-outcomes.com/industries/event-management/) **Published:** August 31, 2026 **Author:** James Baldwin **Excerpt:** Our Martyn's Law Platform provides the tools, templates, knowledge and structured workflows to help your event comply with Martyn's Law. **Content:** # Event Management You are an expert in delivering unforgettable events, not counter-terrorism. Do you know whether your event falls within the scope of the legislation, what duties it imposes, and the specific steps required to achieve compliance? Our platform provides the templates, knowledge, and structured workflows you need to be ready for [Martyn’s Law,](https://homeofficemedia.blog.gov.uk/2025/04/03/martyns-law-factsheet/) without overwhelming your team or your budget. ## Free Initial Assessment Start by taking our **free basic assessment** to help determine your need for compliance, and where you fit within Bill’s tier system. We also provide a preliminary risk profile to guide your next steps and your use of our **Martyn’s Law Platform**. The assessment takes **less than a minute** and consists of half a dozen questions that enable us to better understand your size and needs. [ Take the 60-second Free Assessment ](https://united-outcomes.com/risk-assessment-platform-for-martyns-law/free-martyns-law-assessment/) ## Navigating Specialist Expertise ![Event manager checks Martyn's Law platform for an outdoor event](https://united-outcomes.com/wp-content/uploads/2026/08/martyns-law-platform-check-for-outdoor-event-768x768.webp "martyn's law platform check for outdoor event – United Outcomes – United Outcomes") ### You Shouldn't Have to Be a Security Expert Your focus is on delivering a great experience, but do you know whether your site currently has the appropriate security procedures and measures in place? We provide built-in, expert-designed frameworks curated by counter-terrorism specialists so you don’t have to guess. ### Affordable Support for the Events Sector With many grassroots venues and independent festivals operating on razor-thin margins, hiring expensive, full-time consultants is rarely viable. Our platform offers a cost-effective, scalable solution that protects your bottom line while helping shield your business from severe financial penalties for non-compliance. ### The Operational Burden of Compliance Martyn’s Law shifts the burden of preparedness directly onto you. We translate those complex legal requirements into a clear, automated, and step-by-step action plan, drastically simplifying the compliance process from start to finish for you. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## How It Works ### Your Complete Readiness Journey ### 1 ## Establish Your Baseline Not sure where to start? [ More... ](javascript:;) ## Tier-Specific Vulnerability Assessments Our platform guides you through a tier-specific vulnerability assessment to build a comprehensive picture of your current security posture. Identify critical safety blind spots instantly. [ Learn about the Platform ](https://united-outcomes.com/martyns-law/risk-assessment-platform-for-martyns-law/) ### 2 ## Generate Your Roadmap Create actionable, proportionate solutions [ More... ](javascript:;) ## Roadmap Generation Once assessed, we translate your findings into actionable, proportionate solutions. Leverage an extensive knowledge base, curated by trusted counter-terrorism experts, to develop an action plan tailored specifically to your venue's footprint and event schedule. [ Learn about the Platform ](https://united-outcomes.com/martyns-law/risk-assessment-platform-for-martyns-law/) ### 3 ## Design and Document Comprehensive frameworks, templates & guidance [ More... ](javascript:;) ## Knowledgebase and Templates Move seamlessly from planning to action using a comprehensive library of templates and guidance produced by counter-terrorism specialists. Our built-in frameworks provide the essential knowledge needed to design, implement, and rigorously document effective public protection procedures in one centralised hub. [ Learn about the Platform ](https://united-outcomes.com/martyns-law/risk-assessment-platform-for-martyns-law/) ## Ready to Take the Guesswork Out of Martyn’s Law? Get ahead of the requirements today with expert-backed workflows designed specifically for the events sector. Protect your attendees, secure your venue, and be ready for Martyn’s Law. [ Book Your Personalised Demo ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) Or, [start your tier assessment](https://united-outcomes.com/risk-assessment-platform-for-martyns-law/free-martyns-law-assessment/) to see exactly where your venue stands. ### Free Resource: The Event Professional's Guide to Martyn's Law Still navigating the upcoming requirements? We have done the heavy lifting for you. If you are unsure exactly how Martyn’s Law impacts your specific venue, festival, or pop-up event, you are not alone. We have distilled the proposed legislation into a clear guide designed exclusively for the events sector. Name Company Name Email I agree to receive information and updates from United Outcomes and Serve First Take me to the guide ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [United Outcomes' Martyn's Law Platform](https://united-outcomes.com/martyns-law/risk-assessment-platform-for-martyns-law/) **Published:** January 17, 2025 **Author:** James Baldwin **Excerpt:** United Outcomes’ Martyn's Law Platform, created by senior risk security specialists, helps venue & event operators manage terrorism risks simply & effectively. **Content:** # United Outcomes' Martyn's Law Platform ## Powered by [ ![Serve First Logo featuring abstract purple shapes with the white text 'serve first'.](https://united-outcomes.com/wp-content/uploads/2026/04/sf_logo.webp "Serve First Logo – United Outcomes – United Outcomes") ](https://servefirst.ai) ## Free Initial Assessment Start by taking our **free basic assessment** to help determine your need for compliance, and where you fit within Bill’s tier system. We also provide a preliminary risk profile to guide your next steps and your use of our **Martyn’s Law Platform**. The assessment takes **less than a minute** and consists of half a dozen questions that enable us to better understand your size and needs. [ Take the 60-second Free Assessment ](https://united-outcomes.com/risk-assessment-platform-for-martyns-law/free-martyns-law-assessment/) ## Built for Venues & Events. Backed by Security Expertise **United Outcomes’** senior risk security specialists and [**Serve First’s** ](https://www.servefirst.ai/products/operational-excellence/martyns-law)technology experts created this platform to help venue operators manage terrorism risks – simply and effectively. **With this purpose-built tool, you can:** - Assess risks and create actionable plans - Maintain auditable records - Train your team and document procedures - Stay current with legislation and best practices - Supports you on your journey to compliance-ready status ![Martyn's Law Platform Screenshots](https://united-outcomes.com/wp-content/uploads/2026/02/united-outcomes-screens-1.webp "martyns-law-platform-screens – United Outcomes – United Outcomes") ## Our Martyn's Law Platform Features ## 01. ##### Flexible Account Options Choose from tiered paid plans tailored to your business type and size. The higher levels include advanced features, such as multi-user management, multiple venue support, and detailed risk assessments. ## 02. ##### Feedback and Scoring based on decades of Experience Receive instant feedback for each assessment question, specifically focused on Martyn's Law, based on our industry-leading experience and expertise. The platform provides clear guidance on areas for improvement, enhancing your business’s risk posture over time. ## 03. ##### Martyn's Law Action Plan & Reports Generate a comprehensive Martyn's Law Action Plain and view detailed reports summarising your overall risk profile and scores for each venue or event, enabling informed decision-making and targeted risk mitigation. ## 04. ##### Comprehensive Task Management Admin users can add and manage Basic Users and Managers, delegate assessments, and assign training. Managers oversee users and tasks, ensuring efficient team operations. ## 05. ##### Role-based Dashboards **Admin Dashboard:** Monitor the overall risk status, assessment scores, and user progress across all assigned profiles. **Manager Dashboard:** Track team activities, manage users, and oversee assessments for specific events and venues. **Basic User Dashboard:** View training assignments, update personal information, and monitor compliance. ## 06. ##### Martyn's Law Knowledge Base Access a dynamic knowledge base updated with expert-curated content. Our highly-experienced experts manage assessments, metadata, and resources to keep the platform relevant and robust. ## 07. ##### High Availability and Security The Martyn's Law Platform is powered by Serve First's ISO 27001-compliant technology and offers 99.9% availability, so you can access your plans when you need them. ## 07. ##### High Availability and Security The Martyn's Law Platform is powered by Serve First's ISO 27001-compliant technology and offers 99.9% availability, so you can access your plans when you need them. ## Martyn's Law Platform Account Levels Included Venues / Events Attendees Secure Cloud Platform Role-based Dashboards Task Management Customisable Audits Email Support Priority Support #### Standard £480/year Included Venues / Events One included; additional charged separately Attendees < 799 Attendees\* Secure Cloud Platform Role-based Dashboards Task Management Basic Customisable Audits Email Support Priority Support [Complete Assessment](https://united-outcomes.com/risk-assessment-platform-for-martyns-law/free-martyns-law-assessment/) #### Enhanced £1,250/year Included Venues / Events One included; additional charged separately Attendees < 1999 Attendees\* Secure Cloud Platform Role-based Dashboards Task Management Basic Customisable Audits Email Support Priority Support [Complete Assessment](https://united-outcomes.com/risk-assessment-platform-for-martyns-law/free-martyns-law-assessment/) #### Enterprise contact us Included Venues / Events Unlimited Attendees Unlimited Secure Cloud Platform Role-based Dashboards Task Management Enhanced Customisable Audits Email Support Priority Support [Complete Assessment](https://united-outcomes.com/risk-assessment-platform-for-martyns-law/free-martyns-law-assessment/) \*United Outcomes plans *typically* correspond to the Martyn’s Law evaluation of your venue(s)/event(s). The FAQs below provide more context on tier and plan evaluation. The Martyn’s Law Platform Terms and Conditions can be read [here](https://united-outcomes.com/wp-content/uploads/2026/07/Martyns_Law_Platform_Subscription_Agreement.pdf). ### Martyn's Law Platform FAQs #### General What do I do if I have multiple venues? Please enter the largest reasonable expected attendance that applies. This may not correspond to the physically largest venue. **Note**: Our Standard and Enhanced tiers support up to nine venues. If you have more than nine venues, you will need to contact us regarding an Enterprise purchase. How do I know if Schedule 1 applies? Schedule 1 applies to the following cases: - Sports grounds – as defined in Section 17(1), England, Wales and Scotland by the Safety of Sports Grounds Act - Shops for the sale of goods, service provision or display of goods for sale visited by members of the public - Premises where the public primarily comes to consume food or drink (Restaurants, pubs, etc.) - Premises used for recreation, entertainment or leisure by visiting members of the public - Libraries, museums and galleries etc - Exhibition halls, conference centres or venues for hire for events or activities - Visitor attractions – cultural, historic, touristic or educational - Hotels, hostels, boarding houses, guest houses or holiday parks - Places of worship - Health care – hospital etc. - Bus stations, railway stations etc - Aerodromes - Child care - Primary and secondary education - Further education - Higher education - Public authorities How do I know if Schedule 2 exclusions apply? Schedule 2 of the Terrorism (Protection of Premises) Act 2025 (Martyn’s Law) is divided into two parts — Part 1 covers excluded **premises** and Part 2 covers excluded **events (please ensure you are familiar with Schedule 2 –[ linked here](https://www.legislation.gov.uk/ukpga/2025/10/schedule/2))**. We provide a short summary below, which was current as of March 31, 2026: **Part 1 — Excluded Premises** **Parliaments and Devolved Administrations (paragraphs 1–2):** Premises occupied for the purposes of either House of Parliament, the Scottish Parliament or Scottish Administration, the Senedd Cymru or Welsh Government, or the Northern Ireland Assembly or a Northern Ireland Department are all out of scope. [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-premises) **Open-access recreation and leisure land (paragraph 3):** Parks, gardens, recreation grounds, sports grounds (that are not designated sports grounds), and other open-air premises used for recreation or leisure are generally excluded — but only where they are generally open access. [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-premises) If the premises have measures to restrict or check access (e.g. payment, ticketing, or membership requirements), they are *not* excluded and may fall within scope. A charge for specific facilities like tennis courts in an otherwise open-access park can be disregarded. [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-premises) **Transport security premises (paragraph 4):** Premises are excluded if any of the following security plans or directions are in force for them: an aerodrome security plan under the Aviation Security Act 1982, a relevant railway asset instruction under the Railways Act 1993, a Channel Tunnel security direction, a port facility security plan under EU Regulation 725/2004, or a port security plan under the Port Security Regulations 2009. ([Legislation.gov.uk](https://www.legislation.gov.uk/ukpga/2025/10/schedule/2/paragraph/4/data.xht?view=snippet&wrap=true)) In other words, airports, national rail stations, the Underground, international rail premises, and port facilities already covered by existing transport security legislation are carved out. ##### Part 2 — Excluded Events Certain events are excluded from being qualifying events. These are events held at premises falling under paragraphs 1–2 (legislatures/devolved administrations) or paragraph 4 (transport security premises) of Schedule 2, as well as events held at premises mainly used for places of worship (Schedule 1, para 9), childcare (para 13), primary and secondary education (para 14), or further education (para 15). [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-events) So in summary, the exclusions recognise either that other security regimes already apply (transport hubs, Parliament) or that the nature of the premises makes the Act’s requirements impractical or inappropriate (open-access parks, places of worship and education settings for events). You can read the full official factsheets on [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets). What are the tiers / plans? If you qualify for Martyn’s Law, it is either under the Standard or Enhanced Tier. We have tried to keep our plans consistent with this separation, but if you expect over 2000 attendees or need coverage for more than nine venues, you will require our Enterprise plan. #### Event-specific Event operators who are unsure of the venue's tier status To accurately assess your legal obligations as an event operator, you must know the classification of the venue you are using. If you do not know whether your host venue is classed as an enhanced duty premises, please consult directly with the venue management. Alternatively, you can complete this form once to evaluate the building’s status (if you know the correct information), then resubmit answering the questions relevant to your event(s). Hosting Large Events at Standard Duty Premises? If you operate a standard duty premises, but are planning to host a **one-off** event that expects 800 or more attendees at any one time, that specific event may be classed as a ‘qualifying event’ subject to enhanced duty requirements. Our app will help you determine your event’s legal status and identify the additional public protection measures you may need to implement. General Event/Venue Collaboration Guidance **Important Notice**: **Events at Enhanced Duty Premises** Under the Terrorism (Protection of Premises) Act 2025, if your event is taking place at a venue that is already classed as an ‘enhanced duty premises’ (a qualifying location reasonably expecting 800 or more people), your event is exempt from being categorised as a separate ‘qualifying event’. This is because the venue itself is already legally obligated to maintain the highest tier of public protection measures. While your event does not require separate registration or assessment under the Act, as the event operator, you have a legal obligation to cooperate with the venue’s designated ‘responsible person’. You must work together to ensure their established public protection measures and public protection procedures are effectively implemented and maintained for the duration of your event. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Sessions List](https://united-outcomes.com/sessions-list/) **Published:** August 24, 2026 **Author:** James Baldwin **Content:** ![Practice to Progress Logo](https://united-outcomes.com/wp-content/uploads/2026/08/P2P-colour-banner-transparent.webp "Practice to Progress Logo – United Outcomes – United Outcomes") # ELP Session Bookings Please book in for **one session** for each of the following exercises: - Accountability Exercise - Multi-Agency Exercise - Organisational Leadership Exercise - Executive Meeting Exercise Further details about the exercises will be shared in due course. NOTE: Please don’t use the “add to calendar” option in the pop-up after booking. You will be sent a calendar invitation separately. --- ### [Assessment Results](https://united-outcomes.com/martyns-law/free-martyns-law-assessment/assessment-results/) **Published:** February 13, 2026 **Author:** James Baldwin **Content:** # Assessment Results nada Risk Assessment ## Unknown ## Ambiguous ## Built for Venues & Events. Backed by Security Expertise **United Outcomes’** senior risk security specialists and **Serve First’s** technology experts created this platform to help venue operators manage terrorism risks – simply and effectively. **With this purpose-built tool, you can:** - Assess risks and create actionable plans - Maintain auditable compliance records - Train your team and document procedures - Stay current with legislation and best practices - Achieve compliance-ready status – and go beyond minimum standards – with expert-led support ![Martyn's Law Platform Screenshots](https://united-outcomes.com/wp-content/uploads/2026/02/united-outcomes-screens-1.webp "martyns-law-platform-screens – United Outcomes – United Outcomes") ## How it Works ## 01. ##### Flexible Account Options Choose from tiered paid plans tailored to your business type and size. Access advanced features, including multi-user management, multiple venue support, and detailed risk assessments. ## 02. ##### AI-Driven Feedback and Scoring based on decades of Experience Receive instant feedback for each assessment question, powered by an AI educated with our industry-leading experience and expertise. The platform provides clear guidance on areas for improvement, enhancing your business’s risk posture over time. ## 03. ##### Comprehensive Risk Reports Generate detailed reports summarising your overall risk profile and scores for each venue or event, enabling informed decision-making and targeted risk mitigation. ## 04. ##### Compliance Task Management Admin users can add and manage Basic Users and Managers, delegate assessments, and assign training. Managers oversee users and tasks, ensuring efficient team operations. ## 05. ##### Role-based Dashboards **Admin Dashboard:** Monitor the overall risk status, assessment scores, and user progress across all assigned profiles. **Manager Dashboard:** Track team activities, manage users, and oversee assessments for specific events and venues. **Basic User Dashboard:** View training assignments, update personal information, and monitor compliance. ## 06. ##### Knowledge Base Access a dynamic knowledge base updated with expert-curated content. Our highly-experienced experts manage assessments, metadata, and resources to keep the platform relevant and robust. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Static Assessment Results](https://united-outcomes.com/martyns-law/free-martyns-law-assessment/static-assessment-results/) **Published:** July 8, 2026 **Author:** James Baldwin **Content:** # Assessment Results nada Risk Assessment ## Unknown ## Ambiguous ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Enterprise Martyn's Law Assessment](https://united-outcomes.com/martyns-law/enterprise-martyns-law-assessment/) **Published:** July 8, 2026 **Author:** James Baldwin **Excerpt:** Determine your compliance tier by completing our short assessment. Participation is free of charge and carries no obligation. **Content:** # Martyn's Law Assessment Use our basic assessment to understand if and how Martyn's Law applies to your event or premises Risk Assessment ## One platform to assess, manage and evolve Determine your compliance tier by completing our short assessment. Participation is free of charge and carries no obligation. Rest assured, all information you provide will be treated with the utmost confidentiality ## Preliminary Martyn's Law Assessment Questionnaire Six questions, 60 seconds No payment required A problem was detected in the following Form. Submitting it could result in errors. Please contact the site administrator. First Name Last Name Email Company Name I consent to United Outcomes and Serve First using my data to contact me about services and updates, as outlined in our Privacy Policies. Assessment type Venue Event Number of Venues/Events Number of Venues What number of individuals do you reasonably expect to be present at the venue, or attending the event, at the same time on a somewhat regular basis? 199 or less 200-799 individuals 800-1999 individuals 2000+ individuals Are the premises wholly or mainly used for one or more of the uses specified at Schedule 1 to the Act AND not explicitly excluded under Schedule 2? Yes No Is there at least one building (or the premises are in a building) Yes No Are you: Place of worship Building used for childcare School College None of the above Are you excluded from Martyn's Law because your premises is: - a park, garden, open-air recreation or sports ground or other open-air premises without secure or restricted access - a transport premises that is already subject to existing legislative requirements Yes No Do the premises where the event will be held consist of a building, other land, or a building and other land that are not already considered enhanced duty premises (or part of enhanced duty premises)? Yes No Are the relevant premises accessible to members of the public for the purpose of the event; Yes No Is it reasonable to expect that there will be at least 800 individuals (including staff, security and guests) present for the event at once at some point during it; Yes No Will there be measures to check entry conditions are met, such as a ticket checks? Yes No Are you excluded from Martyn's Law because your event is being held at: - A transport premises that is already subject to existing legislative requirements? - A premises wholly or mainly used for worship, childcare, or primary, secondary, or further education? Yes No Please confirm the data below is correct and click Submit or go back if you need to make changes. First Name Last Name Company Email Assessment Type Number of Venues/Events Evaluated Capacity Customer Tier Recommended Plan sendtosf Submit ### FAQs #### General What do I do if I have multiple venues? Please enter the largest reasonable expected attendance that applies. This may not correspond to the physically largest venue. **Note**: Our Standard and Enhanced tiers support up to nine venues. If you have more than nine venues, you will need to contact us regarding an Enterprise purchase. How do I know if Schedule 1 applies? Schedule 1 applies to the following cases: - Sports grounds – as defined in Section 17(1), England, Wales and Scotland by the Safety of Sports Grounds Act - Shops for the sale of goods, service provision or display of goods for sale visited by members of the public - Premises where the public primarily comes to consume food or drink (Restaurants, pubs, etc.) - Premises used for recreation, entertainment or leisure by visiting members of the public - Libraries, museums and galleries etc - Exhibition halls, conference centres or venues for hire for events or activities - Visitor attractions – cultural, historic, touristic or educational - Hotels, hostels, boarding houses, guest houses or holiday parks - Places of worship - Health care – hospital etc. - Bus stations, railway stations etc - Aerodromes - Child care - Primary and secondary education - Further education - Higher education - Public authorities How do I know if Schedule 2 exclusions apply? Schedule 2 of the Terrorism (Protection of Premises) Act 2025 (Martyn’s Law) is divided into two parts — Part 1 covers excluded **premises** and Part 2 covers excluded **events (please ensure you are familiar with Schedule 2 –[ linked here](https://www.legislation.gov.uk/ukpga/2025/10/schedule/2))**. We provide a short summary below, which was current as of March 31, 2026: **Part 1 — Excluded Premises** **Parliaments and Devolved Administrations (paragraphs 1–2):** Premises occupied for the purposes of either House of Parliament, the Scottish Parliament or Scottish Administration, the Senedd Cymru or Welsh Government, or the Northern Ireland Assembly or a Northern Ireland Department are all out of scope. [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-premises) **Open-access recreation and leisure land (paragraph 3):** Parks, gardens, recreation grounds, sports grounds (that are not designated sports grounds), and other open-air premises used for recreation or leisure are generally excluded — but only where they are generally open access. [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-premises) If the premises have measures to restrict or check access (e.g. payment, ticketing, or membership requirements), they are *not* excluded and may fall within scope. A charge for specific facilities like tennis courts in an otherwise open-access park can be disregarded. [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-premises) **Transport security premises (paragraph 4):** Premises are excluded if any of the following security plans or directions are in force for them: an aerodrome security plan under the Aviation Security Act 1982, a relevant railway asset instruction under the Railways Act 1993, a Channel Tunnel security direction, a port facility security plan under EU Regulation 725/2004, or a port security plan under the Port Security Regulations 2009. ([Legislation.gov.uk](https://www.legislation.gov.uk/ukpga/2025/10/schedule/2/paragraph/4/data.xht?view=snippet&wrap=true)) In other words, airports, national rail stations, the Underground, international rail premises, and port facilities already covered by existing transport security legislation are carved out. ##### Part 2 — Excluded Events Certain events are excluded from being qualifying events. These are events held at premises falling under paragraphs 1–2 (legislatures/devolved administrations) or paragraph 4 (transport security premises) of Schedule 2, as well as events held at premises mainly used for places of worship (Schedule 1, para 9), childcare (para 13), primary and secondary education (para 14), or further education (para 15). [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets/terrorism-protection-of-premises-act-2025-scope-events) So in summary, the exclusions recognise either that other security regimes already apply (transport hubs, Parliament) or that the nature of the premises makes the Act’s requirements impractical or inappropriate (open-access parks, places of worship and education settings for events). You can read the full official factsheets on [GOV.UK](https://www.gov.uk/government/publications/terrorism-protection-of-premises-act-2025-factsheets). What are the tiers / plans? If you qualify for Martyn’s Law, it is either under the Standard or Enhanced Tier. We have tried to keep our plans consistent with this separation, but if you expect over 2000 attendees or need coverage for more than nine venues, you will require our Enterprise plan. #### Event-specific Event operators who are unsure of the venue's tier status To accurately assess your legal obligations as an event operator, you must know the classification of the venue you are using. If you do not know whether your host venue is classed as an enhanced duty premises, please consult directly with the venue management. Alternatively, you can complete this form once to evaluate the building’s status (if you know the correct information), then resubmit answering the questions relevant to your event(s). Hosting Large Events at Standard Duty Premises? If you operate a standard duty premises, but are planning to host a **one-off** event that expects 800 or more attendees at any one time, that specific event may be classed as a ‘qualifying event’ subject to enhanced duty requirements. Our app will help you determine your event’s legal status and identify the additional public protection measures you may need to implement. General Event/Venue Collaboration Guidance **Important Notice**: **Events at Enhanced Duty Premises** Under the Terrorism (Protection of Premises) Act 2025, if your event is taking place at a venue that is already classed as an ‘enhanced duty premises’ (a qualifying location reasonably expecting 800 or more people), your event is exempt from being categorised as a separate ‘qualifying event’. This is because the venue itself is already legally obligated to maintain the highest tier of public protection measures. While your event does not require separate registration or assessment under the Act, as the event operator, you have a legal obligation to cooperate with the venue’s designated ‘responsible person’. You must work together to ensure their established public protection measures and public protection procedures are effectively implemented and maintained for the duration of your event. [ Need help? Contact us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) Legal Notice: This questionnaire is a preliminary tool designed to help estimate your tier classification under the Terrorism (Protection of Premises) Act 2025 (Martyn’s Law). It provides illustrative guidance based strictly on your inputs and does not constitute formal legal, regulatory, or bespoke security advice. We accept no liability for incorrect tier classifications resulting from inaccurate, incomplete, or misunderstood information entered into this tool. We provide no guarantee of regulatory compliance and accept no liability for any fines, penalties, or consequences arising from your reliance on this tool’s automated tier classification or any subsequent purchasing decisions. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Martyn's Law Experts](https://united-outcomes.com/martyns-law/team/) **Published:** June 1, 2026 **Author:** James Baldwin **Excerpt:** Meet our team of former police, military, and counter-terrorism specialists. We help venues and events achieve Martyn's Law (Protect Duty) compliance and improve public safety preparedness. **Content:** # Martyn's Law Experts ## Our experts help your business get ready for Martyn's Law and keep your people safe. ## Why Trust Us? The new rules might feel like a lot, but following Martyn’s Law does not have to be hard. The law only asks you to do what is “reasonably practicable”. This means your security steps must make sense for your exact size and budget. Our team of former police and military experts has real experience in keeping the public safe. We work directly with you to make the rules easy to understand. We help your premises and events improve their overall preparedness. Together, we will reduce your vulnerability to a threat with smart, reasonable choices. ## How We Help For larger organisations, our experts work directly with you. First, we assess your site to find any gaps in your current security. Next, we help you put the right public protection procedures and measures in place to reduce your vulnerability to a threat. Because the law only asks for what is “reasonably practicable”, we only suggest smart, proportionate steps. As a result, your venue can meet Martyn’s Law without unrealistic costs. On the other hand, we know that smaller Standard Tier premises often have tight budgets. Therefore, our team has partnered with [Serve First](https://servefirst.co.uk) to create an all-in-one compliance support platform. This easy-to-use tool gives you expert help at a fraction of the price of normal consulting. Through the platform, you can conduct risk assessments to identify safety gaps. We also provide clear templates for the exact public protection procedures you need—such as evacuation, invacuation, and lockdown. Furthermore, it offers insights to train your staff and an action plan to improve your overall preparedness. Ultimately, this provides a clear, simple path to help get your business ready for Martyn’s Law. ## The Experts [![Alan Baldwin United Outcomes CEO](https://united-outcomes.com/wp-content/uploads/2026/06/Alan-Baldwin.webp "Alan Baldwin – United Outcomes")](https://united-outcomes.com/team/alan-baldwin/) ### [Alan Baldwin](https://united-outcomes.com/team/alan-baldwin/) Chief Executive Officer - Over a Decade of board-level experience - Former Chief Police Officer. - Extensive counter-terrorism experience. [ Read more ](https://united-outcomes.com/team/alan-baldwin/) [![Kevin-Purcell](https://united-outcomes.com/wp-content/uploads/2024/06/Kevin-Purcell-300x300.webp "Kevin-Purcell – United Outcomes")](https://united-outcomes.com/team/kevin-purcell/) ### [Kevin Purcell MBA DMS MSyl](https://united-outcomes.com/team/kevin-purcell/) Chief Operating Officer - Former Chief Superintendent with over 35 years in policing - Policy, Strategy and Operational expertise - Extensive operational policing experience at a senior level [ Read more ](https://united-outcomes.com/team/kevin-purcell/) [![James-Baldwin](https://united-outcomes.com/wp-content/uploads/2024/06/James-Baldwin-300x300.webp "James-Baldwin.jpeg – United Outcomes")](https://united-outcomes.com/team/james-baldwin/) ### [James Baldwin MBA](https://united-outcomes.com/team/james-baldwin/) Chief Information Officer - Over a decade of board-level positions - Data Protection & Cybersecurity advisory - Digital Transformation and Application Modernisation [ Read more ](https://united-outcomes.com/team/james-baldwin/) [![Steph Brighton, Security Consultant, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/10b6c204-a993-419d-9bf8-d731dfb06a93-400x316.webp "10b6c204-a993-419d-9bf8-d731dfb06a93 – United Outcomes")](https://united-outcomes.com/team/steph-brighton/) ### [Steph Brighton](https://united-outcomes.com/team/steph-brighton/) Security Advisor - Former Local Policing Commander - Former Head of Specialist Operations - Extensive counter-terrorism public event safety planning experience [ Read more ](https://united-outcomes.com/team/steph-brighton/) [![Kenny MacDonald, Security Advisor, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/53229a18-90ab-4bd3-ada1-ea29a61123c5-400x400.webp "53229a18-90ab-4bd3-ada1-ea29a61123c5 – United Outcomes")](https://united-outcomes.com/team/kenny-macdonald/) ### [Kenny MacDonald KPM](https://united-outcomes.com/team/kenny-macdonald/) Security Advisor - Former Chief Police Officer - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/kenny-macdonald/) [![Close-up portrait of a smiling young man in a navy suit and burgundy tie, standing in a modern office setting.](https://united-outcomes.com/wp-content/uploads/2026/06/6e062bb3-d274-43c7-bd56-71fa89cc5e60-366x400.webp "6e062bb3-d274-43c7-bd56-71fa89cc5e60 – United Outcomes")](https://united-outcomes.com/team/james-chennells/) ### [James Chennells LLM](https://united-outcomes.com/team/james-chennells/) Legal Analyst - LLM and LLB Graduate - Combines strong legal analysis and a focus on regulatory compliance to help keep people safe [ Read more ](https://united-outcomes.com/team/james-chennells/) [![Mark-Payne](https://united-outcomes.com/wp-content/uploads/2024/06/Mark-Payne-300x300.webp "Mark-Payne.jpg – United Outcomes")](https://united-outcomes.com/team/mark-payne/) ### [Mark Payne QPM MBA](https://united-outcomes.com/team/mark-payne/) Security Advisor - Former Chief Police Officer - Former Commander of the Regional Counter Terrorism Unit - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/mark-payne/) [![Jane-Fitzpatrick](https://united-outcomes.com/wp-content/uploads/2024/06/Jane-Fitzpatrick-300x300.webp "Jane-Fitzpatrick – United Outcomes")](https://united-outcomes.com/team/jane-fitzpatrick/) ### [Jane Fitzpatrick](https://united-outcomes.com/team/jane-fitzpatrick/) Security Advisor - 45-year background in the British Army and Police - Tactical Specialist in Civil Contingency - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/jane-fitzpatrick/) [![Portrait Paula Booth, Security Advisor](https://united-outcomes.com/wp-content/uploads/2026/06/image1-319x400.webp "Paula Booth Security Advisor – United Outcomes")](https://united-outcomes.com/team/paula-booth/) ### [Paula Booth](https://united-outcomes.com/team/paula-booth/) Security Advisor - 32 years in the Police - Skilled in major event safety planning - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/paula-booth/) [![Richard Smith, Security Consultant, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/IMG_2674-400x267.webp "IMG_2674 – United Outcomes")](https://united-outcomes.com/team/richard-smith/) ### [Richard Smith](https://united-outcomes.com/team/richard-smith/) Security Advisor - 34-year career in the British Army - People-centric focused leadership - Extensive civil contingency experience [ Read more ](https://united-outcomes.com/team/richard-smith/) [![Lucy Sewell, Security Advisor, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/aa1855fc-8ad5-48a5-95c4-c78e070b2ef1-400x300.webp "aa1855fc-8ad5-48a5-95c4-c78e070b2ef1 – United Outcomes")](https://united-outcomes.com/team/lucy-sewell/) ### [Lucy Sewell](https://united-outcomes.com/team/lucy-sewell/) Security Advisor - Former Senior Police Officer - Protective security specialist - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/lucy-sewell/) [![Phil Kay](https://united-outcomes.com/wp-content/uploads/2026/06/Phil-Kay-400x400.webp "Phil Kay – United Outcomes")](https://united-outcomes.com/team/phil-kay/) ### [Phil Kay](https://united-outcomes.com/team/phil-kay/) Security Advisor - Experienced Former Gold Commander - Former Chief Police Officer - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/phil-kay/) ## What is Martyn's Law and Why is it Important? Martyn’s Law (also known as Protect Duty) is here. Passed as the [Terrorism (Protection of Premises) Act 2025](https://www.legislation.gov.uk/ukpga/2025/10/contents), the law received Royal Assent in April 2025. Venues and events have at least 24 months to get ready before the rules apply. Therefore, the time to act is now. The law aims to improve your security and preparedness. Under the new rules, Standard Tier premises must put public protection procedures in place. These are clear plans to keep people safe during an attack. They include evacuation, invacuation, lockdown, and communication. Larger premises in the Enhanced Tier and all qualifying events must do more. Along with procedures, you must also use public protection measures. These steps reduce the vulnerability of your site to a terrorist threat. --- ### [Industries](https://united-outcomes.com/industries/) **Published:** June 17, 2024 **Author:** James **Content:** # Industries We unite with you to chart uncertainties, integrate resilient strategies and pave the way for ongoing security and growth. Industries ## Meeting evolving challenges This era is marked by rapid and extensive change, occurring amidst economic and geopolitical ambiguity. While this new landscape introduces a plethora of risks, it also offers substantial opportunities for those prepared to embrace disruption’s positive aspects. Industries ## UO Supports Industries facing the biggest challenges in security, compliance & resilience ## 01. ### Hotels Hotels sit squarely within Martyn's Law, and often at more than one threshold at once. A hotel's public areas, function suites and conference facilities are assessed on the number of people reasonably expected at the same time — so larger properties frequently fall into the enhanced tier of the Terrorism (Protection of Premises) Act 2025, while a single venue may also host qualifying events that carry duties of their own. What makes the sector distinctive is its mix of uses under one roof: guest accommodation, restaurants and bars open to the public, weddings, conferences and ticketed events, each with a different risk profile. The task is to assess the property as a whole rather than treat each function in isolation. United Outcomes helps hotels meet their duties without disrupting the guest experience. We assess terrorism risk across the full footprint — lobbies, event spaces, car parks and the approach and arrival points where people gather — and translate it into proportionate public-protection procedures, EILC measures that integrate with existing front-of-house and duty-management routines, and ACT-aligned training for reception, events and security staff. For properties in the enhanced tier, we develop the documented public-protection plan and the assurance evidence designated senior individuals need for the SIA. We understand the realities of a working hotel: continuous public access, fluctuating occupancy, and the need to keep security discreet without compromising it. We help you build protective security that is proportionate, guest-friendly and genuinely deliverable across every part of the property. [ Critical Incident Management ](https://united-outcomes.com/solutions/business-resilience-and-recovery#Critical-Incident-Management) [ Business Security & Investigations ](https://united-outcomes.com/solutions/business-security/) [ Public Safety and Security ](https://united-outcomes.com/solutions/public-safety/) ## 02. ### Sport Events and Venues Sports venues sit at the most demanding end of Martyn's Law. Stadiums, arenas and large grounds almost always exceed the 800-person threshold, placing them in the enhanced tier of the Terrorism (Protection of Premises) Act 2025. What makes them distinctive is that they already operate under a separate safety regime — safety certificates under the Safety of Sports Grounds Act 1975 and the Green Guide. Martyn's Law doesn't replace these; it sits alongside them, and the task is to reconcile both into one coherent operating model. United Outcomes helps sports venues meet their enhanced-tier duties without duplicating that existing framework. We assess terrorism risk across the full matchday footprint — including the queuing areas outside the secure perimeter, where much of the contemporary threat now concentrates — and translate it into a documented public-protection plan, EILC procedures that integrate with existing stewarding, ACT-aligned training, and assurance reviews that give designated senior individuals the evidence they need for the SIA. This is work our team has led at the highest level — former counter-terrorism commanders who have run security for international football, the London 2012 Olympics and the Birmingham 2022 Commonwealth Games. We understand the realities of a live venue, and help you build protective security that is proportionate, certificate-compatible and deliverable on matchday. [ Counter-Terrorism ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) [ Public Safety and Security ](https://united-outcomes.com/solutions/public-safety/) ## 03. ### Education Education settings span the full range of Martyn's Law. Large universities — with their arenas, theatres, halls and event spaces — frequently fall into the enhanced tier of the Terrorism (Protection of Premises) Act 2025, while many secondary schools, sixth forms and larger primaries sit in the standard tier. What makes the sector distinctive is that schools and colleges already operate established lockdown and safeguarding regimes. Martyn's Law doesn't replace these; it sits alongside them, and the task is to align the new public-protection duties with existing safeguarding and emergency procedures rather than bolt on a parallel system. United Outcomes helps education settings meet their duties without duplicating what's already in place. We assess terrorism risk across the full site footprint — including open campuses, shared event spaces and the arrival and dispersal points where crowds gather — and translate it into proportionate public-protection procedures, EILC measures that build on existing lockdown plans, and ACT-aligned training for staff. For universities in the enhanced tier, we develop the documented public-protection plan and the assurance evidence designated senior individuals need for the SIA. We understand the realities of an education environment: open access, large transient populations, and the duty of care owed to students and staff. We help you build protective security that is proportionate, safeguarding-compatible and genuinely deliverable on site. [ Counter-Terrorism ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) [ Public Safety and Security ](https://united-outcomes.com/solutions/public-safety/) ## 04. ### Tourism and Entertainment Tourism and entertainment venues are among the largest-capacity sites covered by Martyn's Law. Museums, galleries, theme parks, leisure parks, shopping centres and cinema complexes routinely exceed the 800-person threshold, placing them in the enhanced tier of the Terrorism (Protection of Premises) Act 2025, and many host qualifying events on top. What makes the sector distinctive is its scale and openness: large, often free-to-enter sites with very high transient footfall, multiple entrances, and few natural choke points. Shopping centres add a further complication — multiple tenants under one roof, where responsibility for public protection has to be agreed between the landlord and individual operators rather than assumed. United Outcomes helps these venues meet their duties without degrading the visitor experience that draws people in. We assess terrorism risk across the full site footprint — concourses, queues, car parks and the open approach areas where crowds gather before entry — and translate it into proportionate public-protection procedures, EILC measures that integrate with existing operations and crowd management, and ACT-aligned training for front-of-house, security and control-room staff. For enhanced-tier sites we develop the documented public-protection plan and the assurance evidence designated senior individuals need. This is work our team has led at the highest level — former counter-terrorism commanders and senior police officers with deep experience of protecting public spaces and major events. We understand the realities of a high-footfall attraction: open access, large crowds, and the need to keep security visible enough to reassure without dominating the visit. We help you build protective security that is proportionate, visitor-friendly and genuinely deliverable across the whole site. [ Counter-Terrorism ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) [ Public Safety and Security ](https://united-outcomes.com/solutions/public-safety/) ## 05. ### Event Venues (conference centres, event spaces) Events venues are where Martyn's Law applies at its most layered. Conference centres, exhibition halls and dedicated event spaces almost always exceed the 800-person threshold, placing the premises in the enhanced tier of the Terrorism (Protection of Premises) Act 2025 — and the events they host frequently qualify in their own right, creating a dual duty. What makes the sector distinctive is that the use of the space changes constantly: the same hall might hold a seated conference one day and a standing exhibition the next, each with a different capacity, layout and risk profile. Responsibility is shared, too, between the venue operator and the organisers who hire it — so the question of who holds which duty has to be settled deal by deal. United Outcomes helps events venues meet their duties without slowing down the business of booking and turning around events. We assess terrorism risk across the full footprint — halls, breakout spaces, loading areas and the registration and queuing points where crowds concentrate — and translate it into flexible public-protection procedures that scale with each event, EILC measures that integrate with existing event-management and stewarding routines, and ACT-aligned training for venue and event staff. For enhanced-tier premises we develop the documented public-protection plan and the assurance evidence designated senior individuals need for the SIA. We understand the realities of a working venue: variable layouts, tight turnarounds, and the divided responsibility between operator and organiser. We help you build protective security that is proportionate, adaptable across every event, and genuinely deliverable on the day [ Counter-Terrorism ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) [ Public Safety and Security ](https://united-outcomes.com/solutions/public-safety/) ## 06. ##### Civil Protection & Safety In the critical domain of Civil Protection and Safety, safeguarding communities and infrastructure while maximising resilience is paramount. United Outcomes specialises in business resilience and recovery, crafting strategic threat, risk, harm, and opportunity assessments tailored specifically to the unique challenges faced by civil protection and safety organisations. We support you to design and implement robust critical incident management protocols, develop terrorism risk plans and become adept at crisis management. Our team provides specialised personal safety awareness and training programs for your personnel, within our protecting your workforce solutions we prioritise the security and well-being of your teams and the public. Our expertise extends to implementing innovative civil protection and safety measures, leveraging innovative strategies and technologies to enhance preparedness and response capabilities. We ensure seamless coordination and response even amidst unforeseen emergencies, safeguarding lives and minimising damage. Through our business security solutions, we offer diligent physical security measures and investigative capabilities, fortifying civil protection and safety organisations against potential threats, ensuring a safer and more resilient society for all. [ Employee Safety & Security ](https://united-outcomes.com/solutions/public-safety/) [ Leadership & Negotiations Training ](https://united-outcomes.com/solutions/leadership-and-negotiation/) ## 07. ##### NGO In the multifaceted landscape of Non-Governmental Organisations (NGOs), safeguarding personnel and resources while maximising impact is paramount. United Outcomes consultancy specialises in tailoring strategic threat, risk, harm, and opportunity assessments to the unique challenges faced by NGOs operating in diverse environments. Our business resilience and recovery solutions have been designed to enable you to implement robust critical incident management protocols, develop terrorism risk plans and become adept at crisis management. With our civil contingency support services, we ensure seamless operations even amidst unforeseen disruptions, safeguarding your ability to deliver essential services and support. Our expertise extends to providing specialised personal safety awareness training programs for your staff and volunteers. Our protecting your workforce solutions prioritise the security and well-being of your team and beneficiaries, leveraging innovative strategies to protect your organisation's assets and uphold its mission. Through diligent physical security measures and investigative capabilities, all provided via our business security solutions, we fortify your NGO against potential risks, empowering you to navigate challenges and make a positive impact in communities worldwide. [ Negotiation & Leadership Training ](https://united-outcomes.com/solutions/leadership-and-negotiation/) [ Employee Safety & Security ](https://united-outcomes.com/solutions/public-safety/) ## Testimonials “We are really grateful for the swift turnaround and the professionalism of all those involved, as well as the succinct and well formatted report. Thanks again and we would be more than happy to utilise you in the future if the need arises." ACFOTWFRS "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "The review program created significantly improved agency efforts to prevent and address corruption, receiving very positive feedback due to the team's attentive listening and focus on achieving the best outcomes to enhance public confidence." Counter-Corruption CommitteeGovernment of Bermuda "The collaboration was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S "They collaborated with us on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Martyn's Law Insights](https://united-outcomes.com/insights/martyns-law-insights/) **Published:** June 11, 2026 **Author:** James Baldwin **Excerpt:** Martyn's Law Insights is a comprehensive set of articles provided by United Outcomes' experts in policing, counter-terrorism and public safety. **Content:** # Martyn's Law Insights ## Martyn's Law Insights is a collection of short articles, perspectives and opinions from United Outcomes’ leaders and experts on Martyn's Law Martyn's Law Insights ## There is no substitute for experience On our Martyn’s Law Insights page, [United Outcomes experts](https://united-outcomes.com/martyns-law/team/) regularly share their knowledge and experience. This articles listed here are good companions to our [Martyn’s Law FAQ](https://united-outcomes.com/martyns-law/martyns-law-faq/). [![Team discussing an operations plan for Martyn's Law](https://united-outcomes.com/wp-content/uploads/2024/06/Blog-4-300x233.webp "Team discussing an operations plan for Martyn's Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/)Annual Budgets ### [ Secure Your Venue: The Ultimate Martyn’s Law Budget Guide ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) Martyn’s Law is here and UK venues have until Spring 2027 at the earliest to comply. But do you know what these changes will actually cost your business? Whether your venue sits in the Standard Tier or the Enhanced Tier, planning your budget for Martyn’s Law early is vital. [ Read More » ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) June 16, 2026 [![A Martyn's (Martyns) Law evacuation procedure during a terrorist incident](https://united-outcomes.com/wp-content/uploads/2025/10/orderly-evacuation-400x267.webp "Orderly Evacuation – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/)Martyn’s Law ### [ Public Protection Procedure – What is Evacuation? ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) First in a series. In planning for terrorist incidents, the primary objective is to move people away from danger. In this post, we cover the first of three principal approaches: Evacuation. [ Read More » ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) October 20, 2025 [![A church that may be effected by Martyn’s Law, ahead of an event](https://united-outcomes.com/wp-content/uploads/2025/06/altar-in-the-church-before-the-wedding-400x267.webp "Church that may be subject to Martyn’s Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/)Compliance ### [ Application of Martyn’s Law to Places of Worship, Schools, Further Education Institutions, and Childcare Facilities ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) Article #12 in a series – Understanding exclusions from the Act is crucial for event organisers and venue operators to ensure compliance and proper security planning. [ Read More » ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) June 21, 2025 [![Modern Slavery, hidden in plain sight](https://united-outcomes.com/wp-content/uploads/2024/10/modern-slavery-400x267.webp "modern slavery – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/)Compliance ### [ Martyn’s Law Standard Tier ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) Article #13 in a series – This blog focuses on Standard Duty (Tier) Premises, detailing their obligations and the latest updates from Protect UK. [ Read More » ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) April 12, 2025 [![Atrium of a Museum under Martyns Law considerations](https://united-outcomes.com/wp-content/uploads/2024/06/Museum-Considering-Martins-Law-300x163.webp "Museum-Considering-Martyns-Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/)Compliance ### [ Explaining Enhanced Duty (Tier) Premises Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) Article #11 in a series – This blog explains what constitutes an Enhanced Tier Premise, its obligations, and how venues can comply. [ Read More » ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) April 1, 2025 [![Security Guard discussing Public Safety with customers](https://united-outcomes.com/wp-content/uploads/2024/06/security-guard-reasoning-with-people-e1714730784362-300x169.webp "security-guard-reasoning-with-people-e1714730784362.jpg – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/)Compliance ### [ Guidance on Appropriate and Reasonably Practicable Measures Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) Article #10 in a series – What Does “Reasonably Practicable” Mean? [ Read More » ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) March 10, 2025 [![Rear view of the Audience is large enough for Martyn's law to apply in a conference hall or seminar meeting.](https://united-outcomes.com/wp-content/uploads/2025/01/martyns-law-conference-public-lecture-400x155.webp "Martyns Law applies to conferences – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/)Compliance ### [ Understanding Standard Duty Premises Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) Article #9 in a series, outlining the specific requirements for Standard Duty Premises [ Read More » ](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) March 3, 2025 [![A class in a large daycare centre that may fall under Martyn's Law](https://united-outcomes.com/wp-content/uploads/2025/02/large-daycare-centres-can-fall-under-maryns-law-400x229.webp "A class in a large daycare centre that may fall under Martyn's Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/)Compliance ### [ Events Excluded Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) Article #8 in a series. Does your event fall within the scope of The Terrorism (Protection of Premises) Act 2025? [ Read More » ](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) February 24, 2025 [![A large venue is reviewed for protection of premises to accommodate over 200 guests, ensuring a secure experience](https://united-outcomes.com/wp-content/uploads/2025/01/large-wedding-venues-are-subject-to-the-Protection-of-Premises-Bill-400x211.webp "A large venue is reviewed for protection of premises to accommodate over 200 guests, ensuring a secure experience – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/)Compliance ### [ Understanding How Capacity is Considered Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/) Article #7 in a series.Discussing how a capacity assessment determines whether the premises or event falls within the scope of The Terrorism (Protection of Premises) Act 2025. [ Read More » ](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/) February 17, 2025 « Previous[Next »](https://united-outcomes.com/insights/martyns-law-insights/?e-page-c657d68=2) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Martyn's Law FAQ](https://united-outcomes.com/martyns-law/martyns-law-faq/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** The goal of Martyn's Law is to enhance public safety across the UK. Our Martyn's Law FAQ helps inform on how your venue can prepare to ensure public safety while meeting legal requirements. **Content:** # Martyn's Law FAQ United Outcomes Martyn’s Law FAQ is designed to help you understand the Law and how it applies to you. Formally titled **The Terrorism (Protection of Premises) Act 2025,** Martyn’s Law is legislation requiring those responsible for certain accessible premises and events to take proportionate steps to protect the public from terrorist attacks. It received Royal Assent on 3 April 2025 and is expected to come into force from April 2027. The Act is named after **Martyn Hett**, one of 22 people murdered in the Manchester Arena attack on 22 May 2017, and is the result of an eight-year campaign by his mother, **Figen Murray**. It implements recommendations from Volume 1 of the **Manchester Arena Inquiry**, published in 2021, and forms part of the Protect and Prepare strands of the UK Government’s wider counter-terrorism strategy, **CONTEST**. ## What is Martyn's Law? Officially named the Terrorism (Protection of Premises) Act 2025, Martyn’s Law is a vital piece of counter-terrorism legislation. The Act received Royal Assent on 3 April 2025. You may also hear it referred to as the Protect Duty. ### Background On 22 May 2017, a terrorist attack at the Manchester Arena claimed 22 innocent lives. A public inquiry into the tragedy found that public venues and events must do more to stop future attacks. It stressed the clear need for effective, up-to-date security procedures to minimise physical harm. The Act is commonly known as Martyn’s Law. It is named in memory of Martyn Hett, a victim of the attack. His mother, Figen Murray, campaigned tirelessly to make this a reality. ### What Does the Law Aim to Do? Martyn’s Law aims to improve preparedness and public protection across the UK. It requires qualifying venues and events to prepare for a potential terrorist attack. Ultimately, it is designed to help keep people safe. Venues must create simple but effective plans to respond to an incident. You need clear public protection procedures in place. These must cover evacuation, invacuation, lockdown, and communication. Larger locations in the enhanced tier must also consider their vulnerability to terrorism. They must take reasonable steps to put extra measures in place. This includes things like monitoring and screening to reduce risks. ### When Do You Need to Comply? Venues and events have at least 24 months from the date the Act became law to become compliant. This gives qualifying premises and events time to understand the rules and get ready. You have until April 2027 at the earliest before legal enforcement begins. We are now over a year into this period. Understanding your current position and figuring out what needs to be done takes time. Making the right decisions and setting up your new procedures and measures does not happen overnight. Because of this, you should act now. Starting your preparedness planning today will ensure you achieve compliance in time before the deadline. ## Who is in Scope? To fall under the Martyn’s Law, your location must be a “qualifying premises.” You must meet four specific rules to fall into this category. If you do, you must take steps to improve your preparedness and help protect the public against a terrorist attack. What kind of premises are covered? Premises must be a building, a part of a building, or a building with land. A completely open space or field without a building does not count as a qualifying premises. Sometimes, a building has parts used for different reasons. The law only applies to the parts of the building used for specific public purposes. For example, imagine a large factory that makes sports goods. The factory floor is not covered. However, if there is a public shop inside the factory, the shop itself could be a qualifying premises. For what must the premises be used? Your premises must be used mainly for a specific public purpose. The law calls these “[Schedule 1](https://www.legislation.gov.uk/ukpga/2025/10/schedule/1)” uses. This includes shops, food and drink venues, nightclubs, sports grounds, museums, hotels, and education facilities. The common theme is that these locations are public facing. How many people must be present? You must reasonably expect 200 or more individuals to be on your premises at the same time. This number must always include your staff. The law says you must reach this number “from time to time”. This simply means occasionally. You do not need 200 people every day. If you reach this number during peak trading hours, sales, or seasonal rushes, you will meet this rule. Are there any exclusions? Finally, your premises must not be on the excluded list. Government buildings and transport hubs already covered by other strict security laws are excluded. Parks, gardens, and recreation grounds are also excluded, but only if they are completely open. If an outdoor space uses measures to control access—like checking that people have paid, or have tickets or passes—it may still fall under the rules. ## Qualifying Events under Martyn’s Law Your event must meet the definition of a “qualifying event” to fall under Martyn’s Law. You must meet six specific rules for your event to fall into this category. These are listed below. Where is the event taking place? First, the event must take place at a specific location. This can be a building, a mix of buildings and land, or just open land. This means an event in a park or a field can count, if it meets all the other requirements. Is the location already an enhanced venue? Second, the location must not already be an enhanced-tier premises. If the venue is already in the enhanced tier, the venue’s existing security rules cover the event. It does not become a separate qualifying event. Is the event open to the public? Third, the event must be publicly accessible. Members of the general public must be able to attend. Private events, like a wedding reception or a corporate staff party, do not count. How many people will be there? Fourth, you must reasonably expect 800 or more individuals to be present at the same time. This number must always include your staff. You only need to reach this number at some point during the event, rather than for the whole duration. Because the threshold is 800 people, all qualifying events must follow strict enhanced tier requirements. Are there checks on entry? Fifth, you must have control measures in place to check people as they enter. Attendees must have a ticket, a pass, a club membership or similar to get in. Paying an entry fee at the door also counts. A suggested donation does not count as a strict entry check. Are there any exclusions? Finally, the event must not happen at an excluded location. Events held at primary schools, secondary schools, childcare centres, and places of worship are excluded. Government buildings and certain transport hubs are also excluded. What happens if I meet these rules? If you have read through these rules and consider yourself a qualifying premises or event, you will need to be compliant with Martyn’s Law. The “responsible person” in control of the event or premises must follow the compliance duties. For qualifying events, you will always need to meet the enhanced duty. For qualifying premises, you may be subject to the standard or enhanced tier. This depends on how many people you expect at your premises at the same time. ## Understanding the Tiers: Standard Duty vs. Enhanced Duty Under Martyn’s Law, your exact compliance duties depend on your tier. There are two tiers. These are the standard tier and the enhanced tier. Your tier is based on how many people you expect to be present at your location. The Standard Tier (200 to 799 people) If you expect between 200 and 799 people to be present, you are in the standard tier. This tier focuses on simple, low-cost procedures. You must do two main things: First, you must notify the Security Industry Authority (SIA) that you are responsible for the premises. Second, you must put clear Public Protection Procedures in place. These help keep people safe during a terrorist attack. Your plan must cover four main actions: - Evacuation: Getting people out of the building to safety. - Invacuation: Moving people inside or to a safer area. - Lockdown: Securing the premises to keep attackers out. - Communication: Telling people what is happening clearly and quickly. Special Rule: Places of worship, childcare facilities, and primary, secondary and further education schools are always standard tier. This applies even if they expect over 800 people. The Enhanced Tier (800 or more people) Enhanced tier typically\* applies if you expect 800 or more people. This includes all qualifying events. Because these locations are larger, they face stricter rules. You must: 1 – Complete all the standard tier duties. 2 – Put physical Public Protection Measures in place. These actively reduce your vulnerability to an attack. They include: - Monitoring: Using CCTV and security staff to spot suspicious activity. - Movement: Using checks to control who enters your site. - Physical Safety: Adding physical barriers to stop or hinder an attack. - Information Security: Keeping sensitive building plans safe from attackers. 3 – Write a compliance document. This must outline your procedures and measures. You must send this document to the SIA. 4 – Name a “senior individual” if you are an organisation. This person oversees your overall compliance. \*Venue use can change your evaluated tier. ## Who is the "Responsible Person"? Martyn’s Law, every premises and event must have a ‘responsible person’. This is the individual or business that has control of the premises or event. They must make sure the venue or event meets the new rules. Who is responsible for premises? For qualifying premises, the responsible person is whoever has “control” of the building for its main public use. This means the operator or business running the site is usually responsible, not the landlord who simply owns the building. If a building has multiple uses, the person in control of the main public use takes charge. Who is responsible for events? For qualifying events, the responsible person is whoever has control of the location during the event. For example, imagine an event organiser hires a public park for a large music festival. Because the organiser takes control of the space to run the festival, the event organiser is the responsible person. What is a "Senior Individual"? If your organisation runs a premises or event in the enhanced tier, you must name a ‘senior individual’. This person oversees your overall compliance. They must have real management power, like a board director. You cannot give this role to a lower-level employee. ## How is Martyn's Law Enforced? The Role of the SIA The Security Industry Authority (SIA) is the regulator. They have strong powers to enforce the law. Inspections and Investigations The SIA has the power to inspect your premises. They can observe your procedures and measures and check your documents. They can also require your staff to provide information or answer questions. If necessary, inspectors can get a court warrant. This allows them to force entry and seize evidence. Enforcement Notices If you fail to meet your duties, the SIA can issue legal notices. A “compliance notice” orders you to fix your mistakes by a strict deadline. Additionally, if you run an enhanced-tier venue or a qualifying event, they can issue a “restriction notice”. This notice can restrict how you use your building. Financial Penalties Ignoring the rules will cost you. The SIA can issue heavy financial penalties for non-compliance. For a standard tier venue, the maximum fine is £10,000. On the other hand, fines for the enhanced tier are much larger. They can reach up to £18 million or 5% of your worldwide revenue. Furthermore, you can face daily fines until you fix the specific problem. Criminal Offences Serious breaches of the law are criminal offences. It is a crime to ignore a restriction notice, provide false information, or obstruct an inspector. If a company commits a crime, the “senior individual” or other managers can also face personal prosecution. This happens if the crime occurred because of their clear neglect or consent. ## Other Martyn's Law FAQ What if my Event is at an Enhanced Duty Premises? If your event takes place at an enhanced duty premises, it does not meet the [legal definition of a “qualifying event”](https://www.legislation.gov.uk/ukpga/2025/10/section/3). As a result, you will not be considered the “responsible person” for the event. Instead, the individual or company that controls the venue remains the responsible person. The venue operator must ensure that appropriate public protection procedures and measures are in place at their premises. The law requires them to do this so far as is reasonably practicable. These measures and procedures will need to be in place during your event. If you have control of the premises to any extent during the event, you must co-operate with the venue operator. This helps the venue ensure its procedures and measures are effective for the duration of the event. What does "reasonably practicable" mean? The law does not expect the impossible. Instead, you only need to take steps that are “reasonably practicable”. You must weigh the goal of public protection against the cost, time, and effort required. Because of this, your plans should be smart, proportionate, and realistic for your specific business. How to Calculate the Number of People Expected Within [recently published guidance](https://www.gov.uk/government/publications/the-terrorism-protection-of-premises-act-2025/terrorism-protection-of-premises-act-2025-statutory-guidance), the government suggests [several methods](https://www.gov.uk/government/publications/the-terrorism-protection-of-premises-act-2025/non-statutory-supplementary-document-a-methods-for-assessing-the-reasonable-expectation-of-individuals-present-at-the-premises-and-events-accessible) to you can use to calculate this figure. You can use: - **Fire Safety Limits:** Your safe occupancy number for fire safety purposes. - **Historic Data:** Your past attendance records during your peak times. - **Fixed Capacity:** Your total number of fixed seats or fixed standing positions. - **Tickets:** Your maximum ticket sales or pre-registration limits. - **Licence Restrictions:** The maximum capacity set by your alcohol or entertainment licence. - **Other Methods:** You can use other logical methods to assess your numbers. However, you must be able to justify them with evidence. How Important is it to Document Your Compliance? **Enhanced Tier and Qualifying Events** If you run an enhanced tier venue or a qualifying event, you must document your compliance. This is a strict legal requirement. You must prepare a formal compliance document and send it to the Security Industry Authority (SIA). This document must list your public protection procedures and physical measures. You must also explain how these steps reduce your vulnerability to a terrorist attack. The law only expects you to take steps that are “reasonably practicable”. Because of this, you might decide a specific security measure is too difficult or costly. If so, you must write down your reasons. This justifies your choices and proves to the SIA why you made them. **Standard Tier Premises** Standard tier venues have different rules. There is no strict legal duty to write a formal compliance document. However, you must still ensure your procedures are in place. In reality, it is extremely difficult to do this safely without written plans. Documentation is vital. It helps staff understand their specific roles. It gives them the confidence to act quickly during a threat. Furthermore, if the SIA inspects your venue, written plans easily prove your compliance. **Protecting Your Venue** Ultimately, the unthinkable can happen. If a terrorist attack does occur, your venue will face intense scrutiny. Therefore, written records prove you did everything reasonably practicable to keep the public safe from physical harm. ## Limited offer - Free 30 Minute Consultation At United Outcomes, we provide comprehensive support to private-sector organisations in preparing for and complying with the Act’s requirements. Our approach is incremental, helping you define what actions you may need to take and how our solutions will allow you to comply with the legislation. This consultation forms the starting point that will help your organisation understand ***your*** specific responsibilities with respect to Martyn’s law, including considering risk assessment, recording information, developing and implementing security plans, training staff, and emergency response procedures. ## Martyn's Law Services ## Martyn's Law Initial Assessment At United Outcomes, we provide comprehensive support to private-sector organisations in preparing for and complying with the Act’s requirements. Our approach is incremental, helping you define what actions you may need to take and how our solutions will allow you to comply with the legislation. We have prepared a short assessment to help you determine your organisation’s or venue’s compliance tier by answering a six-question assessment. Participation is free of charge and carries no obligation. Please don’t worry; all information you provide will be treated with the utmost confidentiality. This assessment will help your organisation prepare for Martyn’s law requirements, including considering risk assessment, recording information, developing and implementing security plans, training staff, and emergency response procedures. ### Risk Assessment & Threat Analysis Our expertise helps define vulnerability and your organisation's exposure to risk. We offer training in completing Martyn's Law risk assessments, a platform that shows the completion of risk assessments, recording of compliance, and an auditable system that will satisfy all aspects of compliance. We provide complete online risk assessment tools and simple technology to manage risks. We offer training resources, including practical modules for staff readiness. Our record-keeping system for compliance documentation ensures audit capability. These steps will ensure compliance and enhance safety. All of this is delivered via our user-friendly app. [ Assessments and Audits ](https://united-outcomes.com/services/assessments-and-audits/) ### Safety Strategy and Operations Through our consultancy service, we offer in-person strategic guidance on Martyn's Law and how risk assessment applicable to larger venues can be applied with suitable mitigation activity. United Outcomes develops strategies that focus on enhancing public safety within your venues, including crowd management, evacuation procedures, and communication plans. UO's approach ensures that your venue is secure and provides a safe and reassuring environment for the public. ### Security Planning and Implementation We offer a bespoke solution to your venue as there is significant variation under the requirements of Martyn's Law that apply to both venue and event. It is vital that those carrying out planning and implementation with you have the correct skills and understand counter-terrorism to reach the required compliance. United Outcome's experts assist in designing and implementing bespoke security plans tailored to the unique needs of your venue, ensuring they meet the highest standards of protection and compliance. Our plans include physical security measures, access control systems, surveillance, and emergency response protocols to deter and respond to potential terrorist threats. Regulatory & Compliance Support The regulator, the Security Industry Agency, will have tools to address non-compliance. The SIA will have the power to issue a range of civil sanctions, and the regime is underpinned by relevant criminal offences and investigatory powers. United Outcomes can support you in ensuring that you understand Martyn’s Law legislation and take all necessary measures to ensure compliance with all its aspects. This includes recording risk assessments, mitigating risk, and, where necessary, providing support so that all regulatory matters are addressed. [ Strategy and Policy ](https://united-outcomes.com/services/strategy-and-policy-development/) Training & Awareness United Outcomes has partnered with a renowned training provider to develop specific Martyn's Law training relevant to the various roles and responsibilities of those involved in assessing risk and implementing measures to mitigate risk and ensure compliance. We recognise that many small venues will have limited resources to carry out risk assessments and may struggle with an understanding of requirements; we have designed a high-quality, inexpensive, easy-to-use training package that fits within our standard venue platform. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) Emergency & Response Planning Our Martyn’s Law consultancy offer includes support for venues to complete essential emergency response procedures, including evacuation plans, first aid, and safety measures, tailored to your organisation's specific needs. Venues can then practice, with our support these procedures through simulations and drills, ensuring preparedness. In the event of a terrorist incident, we offer immediate crisis management support and guide your organisation through the response and recovery process. Our experts work with you to manage communication, support affected individuals and restore normal operations as quickly and safely as possible. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) 1\. Estimated number of premises meeting either the Standard or Enhanced tier specifications 2\. [A study by the Meetings Industry Associati](https://www.mia-uk.org/Martyns-Law)on (MIA) 3\. Since 2017, Counter Terrorism Policing assesses that there have been 15 domestic terror attacks in the UK (not including Northern Ireland-related terrorism), and agencies and law enforcement have disrupted 43 late-stage plots. --- ### [About United Outcomes](https://united-outcomes.com/about-us/) **Published:** June 17, 2024 **Author:** James **Excerpt:** As Martyn's Law experts, we assess your business, provide reasonable strategies, and pave the way for ongoing growth and success. **Content:** # About Us #### As Martyn's Law experts, we unite with you to assess and understand uncertainties, integrate resilient strategies, and pave the way for ongoing growth and success. United Outcomes ## Meeting ever evolving challenges United Outcomes unites a team of seasoned risk specialists dedicated to safeguarding you, your team, and your organisation at every turn. Our mission is to empower you and your staff to recognise, evaluate, and mitigate threats and risks, thereby fortifying the foundation for your success. Through our collaborative efforts, we not only equip you with essential skills but also build resilience, ensuring sustainable progress and a pathway to enduring success. Who We Are ## Navigate complex challenges,Minimise vulnerabilities, Maximise opportunities At United Outcomes, we specialise in supporting and guiding you through the intricacies of an ever-changing landscape, ensuring you not only meet but exceed regulatory standards to deliver enduring benefits to your customers and communities. Our focus on fostering a safe, secure and compliant environment ensures you navigate the next phase of your evolution with confidence. As economies and societies undergo challenging and disruptive events, creating safe environments for employees, staff and clients becomes paramount in steering you towards continued, sustainable success. ![Discussing Public Safety](https://united-outcomes.com/wp-content/uploads/2024/06/AdobeStock_451273762-1024x1024.webp "Discussing Public Safety – United Outcomes – United Outcomes") ## Our Values At United Outcomes, we leverage our expertise and experience to arm you with a comprehensive understanding of threats, risks, and potential harm, enabling you to safeguard what truly matters. Our mission extends to facilitating the delivery of superior quality risk services that employees are proud of, and clients and customers value. We aim to be the leading and most trusted risk partner in the UK and globally by consistently delivering value to clients while upholding the highest standards of professionalism and integrity. At United Outcomes, we will go the extra mile, ensuring that every endeavour is marked by unwavering dedication. Our foundation is built upon integrity, where trust and transparency guide our work with you. We operate with the utmost discretion, respecting the confidentiality and sensitivity of each situation. Moreover, we foster a culture of innovation and learning, continuously striving to push boundaries and explore new horizons. Our team is driven by passion, and every project is delivered with enthusiasm and a relentless pursuit of excellence. Our team ## Our People United Outcomes comprises a diverse team of seasoned professionals, each with a wealth of experience and expertise in the broadest range of risk and safety management in the UK and globally. From countering terrorism to ensuring employee and workforce safety across industries, our team members have safely and successfully dealt with some of the highest-risk matters seen in the UK and abroad in recent years. Drawing from backgrounds in law enforcement, the military, corporate security, and occupational health and safety, we collectively offer a depth of knowledge that spans diverse sectors and scenarios. Our collaborative approach allows us to craft tailored solutions that address the unique challenges faced by you, ultimately fostering environments of safety, resilience and security. The UO team has extensive experience in protection and includes specialists in risk, threat, security, investigation and programme management. Every team member is committed to delivering excellence and strives to exceed expectations, providing a high-quality, valued, and impactful service to organisations ## Team Members [![Alan Baldwin United Outcomes CEO](https://united-outcomes.com/wp-content/uploads/2026/06/Alan-Baldwin.webp "Alan Baldwin – United Outcomes")](https://united-outcomes.com/team/alan-baldwin/) ### [Alan Baldwin](https://united-outcomes.com/team/alan-baldwin/) Chief Executive Officer - Over a Decade of board-level experience - Former Chief Police Officer. - Extensive counter-terrorism experience. [ Read more ](https://united-outcomes.com/team/alan-baldwin/) [![Kevin-Purcell](https://united-outcomes.com/wp-content/uploads/2024/06/Kevin-Purcell-300x300.webp "Kevin-Purcell – United Outcomes")](https://united-outcomes.com/team/kevin-purcell/) ### [Kevin Purcell MBA DMS MSyl](https://united-outcomes.com/team/kevin-purcell/) Chief Operating Officer - Former Chief Superintendent with over 35 years in policing - Policy, Strategy and Operational expertise - Extensive operational policing experience at a senior level [ Read more ](https://united-outcomes.com/team/kevin-purcell/) [![James-Baldwin](https://united-outcomes.com/wp-content/uploads/2024/06/James-Baldwin-300x300.webp "James-Baldwin.jpeg – United Outcomes")](https://united-outcomes.com/team/james-baldwin/) ### [James Baldwin MBA](https://united-outcomes.com/team/james-baldwin/) Chief Information Officer - Over a decade of board-level positions - Data Protection & Cybersecurity advisory - Digital Transformation and Application Modernisation [ Read more ](https://united-outcomes.com/team/james-baldwin/) [![Steph Brighton, Security Consultant, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/10b6c204-a993-419d-9bf8-d731dfb06a93-400x316.webp "10b6c204-a993-419d-9bf8-d731dfb06a93 – United Outcomes")](https://united-outcomes.com/team/steph-brighton/) ### [Steph Brighton](https://united-outcomes.com/team/steph-brighton/) Security Advisor - Former Local Policing Commander - Former Head of Specialist Operations - Extensive counter-terrorism public event safety planning experience [ Read more ](https://united-outcomes.com/team/steph-brighton/) [![Kenny MacDonald, Security Advisor, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/53229a18-90ab-4bd3-ada1-ea29a61123c5-400x400.webp "53229a18-90ab-4bd3-ada1-ea29a61123c5 – United Outcomes")](https://united-outcomes.com/team/kenny-macdonald/) ### [Kenny MacDonald KPM](https://united-outcomes.com/team/kenny-macdonald/) Security Advisor - Former Chief Police Officer - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/kenny-macdonald/) [![Close-up portrait of a smiling young man in a navy suit and burgundy tie, standing in a modern office setting.](https://united-outcomes.com/wp-content/uploads/2026/06/6e062bb3-d274-43c7-bd56-71fa89cc5e60-366x400.webp "6e062bb3-d274-43c7-bd56-71fa89cc5e60 – United Outcomes")](https://united-outcomes.com/team/james-chennells/) ### [James Chennells LLM](https://united-outcomes.com/team/james-chennells/) Legal Analyst - LLM and LLB Graduate - Combines strong legal analysis and a focus on regulatory compliance to help keep people safe [ Read more ](https://united-outcomes.com/team/james-chennells/) [![Mark-Payne](https://united-outcomes.com/wp-content/uploads/2024/06/Mark-Payne-300x300.webp "Mark-Payne.jpg – United Outcomes")](https://united-outcomes.com/team/mark-payne/) ### [Mark Payne QPM MBA](https://united-outcomes.com/team/mark-payne/) Security Advisor - Former Chief Police Officer - Former Commander of the Regional Counter Terrorism Unit - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/mark-payne/) [![Jane-Fitzpatrick](https://united-outcomes.com/wp-content/uploads/2024/06/Jane-Fitzpatrick-300x300.webp "Jane-Fitzpatrick – United Outcomes")](https://united-outcomes.com/team/jane-fitzpatrick/) ### [Jane Fitzpatrick](https://united-outcomes.com/team/jane-fitzpatrick/) Security Advisor - 45-year background in the British Army and Police - Tactical Specialist in Civil Contingency - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/jane-fitzpatrick/) [![Portrait Paula Booth, Security Advisor](https://united-outcomes.com/wp-content/uploads/2026/06/image1-319x400.webp "Paula Booth Security Advisor – United Outcomes")](https://united-outcomes.com/team/paula-booth/) ### [Paula Booth](https://united-outcomes.com/team/paula-booth/) Security Advisor - 32 years in the Police - Skilled in major event safety planning - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/paula-booth/) [![Richard Smith, Security Consultant, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/IMG_2674-400x267.webp "IMG_2674 – United Outcomes")](https://united-outcomes.com/team/richard-smith/) ### [Richard Smith](https://united-outcomes.com/team/richard-smith/) Security Advisor - 34-year career in the British Army - People-centric focused leadership - Extensive civil contingency experience [ Read more ](https://united-outcomes.com/team/richard-smith/) [![Lucy Sewell, Security Advisor, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/aa1855fc-8ad5-48a5-95c4-c78e070b2ef1-400x300.webp "aa1855fc-8ad5-48a5-95c4-c78e070b2ef1 – United Outcomes")](https://united-outcomes.com/team/lucy-sewell/) ### [Lucy Sewell](https://united-outcomes.com/team/lucy-sewell/) Security Advisor - Former Senior Police Officer - Protective security specialist - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/lucy-sewell/) [![Phil Kay](https://united-outcomes.com/wp-content/uploads/2026/06/Phil-Kay-400x400.webp "Phil Kay – United Outcomes")](https://united-outcomes.com/team/phil-kay/) ### [Phil Kay](https://united-outcomes.com/team/phil-kay/) Security Advisor - Experienced Former Gold Commander - Former Chief Police Officer - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/phil-kay/) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Martyn's Law: The Complete Guide to the Terrorism (Protection of Premises) Act 2025](https://united-outcomes.com/martyns-law/) **Published:** January 7, 2025 **Author:** James Baldwin **Excerpt:** Terrorism (Protection of Premises) Act 2025, gained Royal Assent April 2025. Security Industry Authority (SIA) to enforce. ProtectUK to inform, section 27 guidance, section 12 guidance, Figen Murray, Martyn Hett, Manchester Arena Inquiry, CONTEST, standard tier (200–799), enhanced tier (800+) **Content:** # Martyn's Law The Complete Guide to the Terrorism (Protection of Premises) Act 2025 LOCATIONS ARE EXPECTED TO REQUIRE COMPLIANCE MEASURES 80000 An estimated **180,000 UK premises** are expected to fall within scope of Martyn’s Law1 OF UK VENUES ARE UNSURE ON WHAT TO DO 0 % A Meetings Industry Association study found that **43% of venues are unsure how to prepare**2 Domestic terror attacks since 20173 0 **15 domestic terror attacks** occurred between 2017 and June 2025, and 39 late-stage plots were disrupted3 Martyn’s Law, formally the **Terrorism (Protection of Premises) Act 2025,** is legislation requiring those responsible for certain accessible premises and events to take proportionate steps to protect the public from terrorist attacks. It received Royal Assent on 3 April 2025 and is expected to come into force from April 2027. The Act is named after **Martyn Hett**, one of 22 people murdered in the Manchester Arena attack on 22 May 2017, and is the result of an eight-year campaign by his mother, **Figen Murray**. It implements recommendations from Volume 1 of the **Manchester Arena Inquiry**, published in 2021, and forms part of the Protect and Prepare strands of the UK Government’s wider counter-terrorism strategy, **CONTEST**. ## Limited offer - Free 30 Minute Consultation At United Outcomes, we provide comprehensive support to private-sector organisations in preparing for and complying with the Act’s requirements. Our approach is incremental, helping you define what actions you may need to take and how our solutions will allow you to comply with the legislation. This consultation forms the starting point that will help your organisation understand ***your*** specific responsibilities with respect to Martyn’s law, including considering risk assessment, recording information, developing and implementing security plans, training staff, and emergency response procedures. ## Martyn's Law Overview The Act establishes a two-tier regime. The **standard tier** covers qualifying premises where 200 to 799 people may reasonably be expected to be present at the same time, including staff, and focuses on public-protection procedures, staff awareness and notification to the regulator. The **enhanced tier** covers qualifying premises and events where 800 or more people may be expected, and adds requirements for public-protection measures, a documented public-protection plan, monitoring, and a designated senior individual with personal accountability for compliance. Three authoritative sources together form the basis for compliance: [the Act itself](https://homeofficemedia.blog.gov.uk/2025/04/03/martyns-law-factsheet/), the **Home Office** statutory guidance issued under **section 27**, and the operational guidance issued under **section 12** by the regulator, the **Security Industry Authority (SIA)**. Free supporting resources — including Action Counters Terrorism (ACT) awareness training and sector-specific guidance — are published by [**ProtectUK**](https://www.protectuk.police.uk/martyns-law), the police-led public-facing arm of the National Counter Terrorism Security Office. The Home Office has been explicit that compliance is designed to be achievable without paid consultancy support, particularly at the standard tier. ## A Guide to Martyn's Law The government’s primary resources for Martyn’s Law are the Act’s factsheet ([here](https://homeofficemedia.blog.gov.uk/2025/04/03/martyns-law-factsheet/)) and the Protect UK website ([here](https://www.protectuk.police.uk/martyns-law)). The Protect UK site has a specific area dedicated to Martyn’s Law ([here](https://www.protectuk.police.uk/martyns-law)), as well as many valuable resources. If you are short on time, or have specific questions, you can [read our Martyn’s Law FAQ here](https://united-outcomes.com/martyns-law/martyns-law-faq/). In addition, our [team of highly-experienced Terrorism and security preparedness experts](https://united-outcomes.com/team/) has created an evolving guide, covering the various aspects of the new Act. All of the articles in the guide can be found [here](https://united-outcomes.com/insights/martyns-law-insights/). This guide covers everything in scope, including - [Regulation, Statutory Guidance, and the Role of the Regulator](https://united-outcomes.com/insights/martyns-law/regulation-statutory-guidance-and-the-role-of-the-regulator-under-martyns-law/) - [How to determine whether your premises or event qualifies](https://united-outcomes.com/insights/martyns-law/what-constitutes-a-qualifying-premise-under-martyns-law/) with [Examples of qualifying premises](https://united-outcomes.com/insights/martyns-law/examples-of-qualifying-premises-under-martyns-law/) - What is [Standard Tier](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) vs [Enhanced Tier](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/), and [how schools, places of worship and further Education are impacted](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) - [Understanding Principal Use in Martyn’s Law](https://united-outcomes.com/insights/martyns-law/understanding-principal-use-in-martyns-law/) - [Understanding How Capacity is Considered Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/) - [What Is an Event with Qualifying Premises Under Martyn’s Law?](https://united-outcomes.com/insights/martyns-law/what-is-an-event-with-qualifying-premises-under-martyns-law/) - [Which Events are excluded?](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) - [Preparing your Budget for Martyn’s Law](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) - How to design public-protection procedures around the **[Evacuate](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/), Invacuate, Lockdown, Communicate (EILC)** model - In addition, sector-specific guidance can be found for [hospitality and leisure](https://united-outcomes.com/insights/martyns-law/the-impact-of-martyns-law-on-hotels-preparing-for-enhanced-security-and-compliance/), [museums](https://united-outcomes.com/insights/martyns-law/why-museums-should-embrace-martyns-law-a-path-to-enhanced-security-and-public-safety/), retail, faith venues, education, and local government. ## Quick Links [ ![Rear view of the Audience is large enough for Martyn's law to apply in a conference hall or seminar meeting.](https://united-outcomes.com/wp-content/uploads/2025/01/martyns-law-conference-public-lecture-768x297.webp "Martyns Law applies to conferences – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/) ## [What is Martyn’s Law?](https://united-outcomes.com/insights/martyns-law/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/) [ ![Concert Venue with large attendance that is subject to the Protection of Premises Bill](https://united-outcomes.com/wp-content/uploads/2025/01/Martyns-Law-applies-to-concert-venues-768x403.webp "Cheering crowd in front of stage lights - retro photo – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/regulation-statutory-guidance-and-the-role-of-the-regulator-under-martyns-law/) ## [Regulation, Statutory Guidance, and the Role of the Regulator under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/regulation-statutory-guidance-and-the-role-of-the-regulator-under-martyns-law/) [ ![A large venue is reviewed for protection of premises to accommodate over 200 guests, ensuring a secure experience](https://united-outcomes.com/wp-content/uploads/2025/01/large-wedding-venues-are-subject-to-the-Protection-of-Premises-Bill-768x405.webp "A large venue is reviewed for protection of premises to accommodate over 200 guests, ensuring a secure experience – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/what-constitutes-a-qualifying-premise-under-martyns-law/) ## [What Constitutes a Qualifying Premise Under Martyn’s Law?](https://united-outcomes.com/insights/martyns-law/what-constitutes-a-qualifying-premise-under-martyns-law/) [ ![Audience listening Speakers on the stage in a conference hall or seminar meeting](https://united-outcomes.com/wp-content/uploads/2025/01/large-presentation-venues-are-subject-to-Protection-of-Premises-768x512.webp "Rear view of Audience listening Speakers on the stage in the con – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/examples-of-qualifying-premises-under-martyns-law/) ## [Examples of Qualifying Premises Under Martyn’s Law](https://united-outcomes.com/insights/martyns-law/examples-of-qualifying-premises-under-martyns-law/) <[>](https://united-outcomes.com/martyns-law/?e-page-38c2f47=2) [ View all Martyn's Law articles ](https://united-outcomes.com/insights/martyns-law-insights/) ## Martyn's Law Services ## Martyn's Law Initial Assessment At United Outcomes, we provide comprehensive support to private-sector organisations in preparing for and complying with the Act’s requirements. Our approach is incremental, helping you define what actions you may need to take and how our solutions will allow you to comply with the legislation. We have prepared a short assessment to help you determine your organisation’s or venue’s compliance tier by answering a six-question assessment. Participation is free of charge and carries no obligation. Please don’t worry; all information you provide will be treated with the utmost confidentiality. This assessment will help your organisation prepare for Martyn’s law requirements, including considering risk assessment, recording information, developing and implementing security plans, training staff, and emergency response procedures. ### Risk Assessment & Threat Analysis Our expertise helps define vulnerability and your organisation's exposure to risk. We offer training in completing Martyn's Law risk assessments, a platform that shows the completion of risk assessments, recording of compliance, and an auditable system that will satisfy all aspects of compliance. We provide complete online risk assessment tools and simple technology to manage risks. We offer training resources, including practical modules for staff readiness. Our record-keeping system for compliance documentation ensures audit capability. These steps will ensure compliance and enhance safety. All of this is delivered via our user-friendly app. [ Assessments and Audits ](https://united-outcomes.com/services/assessments-and-audits/) ### Safety Strategy and Operations Through our consultancy service, we offer in-person strategic guidance on Martyn's Law and how risk assessment applicable to larger venues can be applied with suitable mitigation activity. Through this activity, we develop strategies that focus on enhancing public safety within your venues, including crowd management, evacuation procedures, and communication plans. UO's approach ensures that your venue is secure and provides a safe and reassuring environment for the public. ### Security Planning and Implementation We offer a bespoke solution to your venue as there is significant variation under the requirements of Martyn's Law that apply to both venue and event. It is vital that those carrying out planning and implementation with you have the correct skills and understand counter-terrorism to reach the required compliance. United Outcome's experts assist in designing and implementing bespoke security plans tailored to the unique needs of your venue, ensuring they meet the highest standards of protection and compliance. Our plans include physical security measures, access control systems, surveillance, and emergency response protocols to deter and respond to potential terrorist threats. Regulatory & Compliance Support The regulator, the Security Industry Agency, will have tools to address non-compliance. The SIA will have the power to issue a range of civil sanctions, and the regime is underpinned by relevant criminal offences and investigatory powers. United Outcomes can support you in ensuring that you understand Martyn’s Law legislation and take all necessary measures to ensure compliance with all its aspects. This includes recording risk assessments, mitigating risk, and, where necessary, providing support so that all regulatory matters are addressed. [ Strategy and Policy ](https://united-outcomes.com/services/strategy-and-policy-development/) Training & Awareness United Outcomes has partnered with a renowned training provider to develop specific Martyn's Law training relevant to the various roles and responsibilities of those involved in assessing risk and implementing measures to mitigate risk and ensure compliance. We recognise that many small venues will have limited resources to carry out risk assessments and may struggle with an understanding of requirements; we have designed a high-quality, inexpensive, easy-to-use training package that fits within our standard venue platform. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) Emergency & Response Planning Our Martyn’s Law consultancy offer includes support for venues to complete essential emergency response procedures, including evacuation plans, first aid, and safety measures, tailored to your organisation's specific needs. Venues can then practice, with our support these procedures through simulations and drills, ensuring preparedness. In the event of a terrorist incident, we offer immediate crisis management support and guide your organisation through the response and recovery process. Our experts work with you to manage communication, support affected individuals and restore normal operations as quickly and safely as possible. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) 1\. Estimated number of premises meeting either the Standard or Enhanced tier specifications 2\. [A study by the Meetings Industry Associati](https://www.mia-uk.org/Martyns-Law)on (MIA) 3\. Since 2017, Counter Terrorism Policing assesses that there have been 15 domestic terror attacks in the UK (not including Northern Ireland-related terrorism), and agencies and law enforcement have disrupted 43 late-stage plots. --- ### [Martyn’s Law Complimentary Consulting Landing page](https://united-outcomes.com/martyns-law/martyns-law-complimentary-consulting-landing-page/) **Published:** November 13, 2024 **Author:** James Baldwin **Excerpt:** Register for United Outcomes' Guide on Martyn’s Law for the Hospitality Industry, including a current overview of the proposed law and recommended actions. **Content:** ![United Outcomes Horizontal Logo](https://united-outcomes.com/wp-content/uploads/2024/06/uo_full_logo_horizontal_colour_blue_621x150.svg "United Outcomes Horizontal Logo – United Outcomes – United Outcomes") # Martyn's Law Complimentary 30-minute Consultation ### Claim your free consultation Understanding the specific implications of Martyn’s Law for your organisation is the first step to a proactive compliance strategy. We’re offering a complimentary 30-minute consultation with our experts to help you assess your next steps, whether you’re budgeting for Standard or Enhanced Tier requirements. During this conversation, we’ll explore your current preparedness and outline strategic actions to help streamline compliance while optimising security investment. Planning now for Martyn’s Law compliance isn’t just about meeting regulatory requirements; it’s about demonstrating your commitment to public safety. By preparing strategically, you’ll not only spread costs but also reinforce customer trust and loyalty. Complete the form to schedule your free 30-minute consultation. If you haven’t aready read our article on [budgeting for Martyn’s Law](https://united-outcomes.com/preparing-your-budgets-for-martyns-law/), it can be found [here](https://united-outcomes.com/preparing-your-budgets-for-martyns-law/). ![Kevin-Purcell](https://united-outcomes.com/wp-content/uploads/2024/06/Kevin-Purcell-150x150.webp "Kevin-Purcell – United Outcomes – United Outcomes") **Kevin Purcell MBA DMS** Co-founder and Chief Operating Officer --- ### [Martyn’s Law for Hotels Landing page](https://united-outcomes.com/martyns-law/martyns-law-for-hotels-landing-page/) **Published:** June 24, 2024 **Author:** James Baldwin **Excerpt:** Register for United Outcomes' Guide on Martyn’s Law for the Hospitality Industry, including a current overview of the proposed law and recommended actions. **Content:** ![United Outcomes Horizontal Logo](https://united-outcomes.com/wp-content/uploads/2024/06/uo_full_logo_horizontal_colour_blue_621x150.svg "United Outcomes Horizontal Logo – United Outcomes – United Outcomes") # Hospitality Guide A Quick Guide to How Hotels Can ## Prepare for Martyn’s Law ### Get the free report In today’s rapidly evolving security landscape, staying ahead is essential. This is especially true with the impending implementation of Martyn’s Law, which is expected to come into effect soon\*. Martyn’s Law will likely introduce more comprehensive regulatory requirements for the Hospitality and Leisure industry, expanding its reach to encompass hotels across the UK. Understanding this upcoming legislation is not merely beneficial; it’s critical for anyone involved in operations, security, risk management and compliance. Chapters in the report include: - Understanding Martyn's Law - Conducting Risk Assessments - Implementing Security Measures - Training and Awareness - Developing an Emergency Action Plan - Implementing Security Measures ![Mark-Payne](https://united-outcomes.com/wp-content/uploads/2024/06/Mark-Payne-150x150.webp "Mark-Payne.jpg – United Outcomes – United Outcomes") Written by Mark Payne, the most recent Commander of the West Midlands Regional Counter Terrorism Unit, brings unparalleled expertise in counter-terrorism to United Outcomes. With a distinguished service acknowledged by the award of the Queen’s Police Medal in 2021, Mark’s strategic leadership in counter-terrorism policing across multiple regions has been instrumental. \* At the data of publication, [Martyn’s Law had recently exited public consultation on the standard tier](https://www.gov.uk/government/consultations/martyns-law-standard-tier-consultation). ### Download Now Simply fill out this form to download Name Email Company I understand that my information will be safely managed according to United Outcomes Privacy Policy Send - [ Privacy Policy ](https://united-outcomes.com/privacy-policy/) ![United Outcomes Horizontal Logo](https://united-outcomes.com/wp-content/uploads/2024/06/uo_full_logo_horizontal_colour_blue_621x150.svg "United Outcomes Horizontal Logo – United Outcomes – United Outcomes") --- ### [Our Team](https://united-outcomes.com/about-us/our-team/) **Published:** June 9, 2026 **Author:** James Baldwin **Excerpt:** Our mission is to empower you and your staff to recognise, evaluate, and mitigate threats and risks, thereby fortifying the foundation for your success. **Content:** # Our Team #### Drawn from the highest levels of UK counter-terrorism policing and civil contingencies, our team has led responses to threats and incidents most consultancies only read about. United Outcomes ## Meeting ever evolving challenges Every United Outcomes specialist brings 30+ years at the frontline of UK public protection and resilience: - Recipients of the Queen’s and King’s Police Medals. - Former counter-terrorism commanders. - Chartered security professionals United Outcomes unites a team of seasoned risk specialists dedicated to safeguarding you, your team, and your organisation at every turn. Our mission is to empower you and your staff to recognise, evaluate, and mitigate threats and risks, thereby fortifying the foundation for your success. Through our collaborative efforts, we not only equip you with essential skills but also build resilience, ensuring sustainable progress and a pathway to enduring success. ## Team Members [![Alan Baldwin United Outcomes CEO](https://united-outcomes.com/wp-content/uploads/2026/06/Alan-Baldwin.webp "Alan Baldwin – United Outcomes")](https://united-outcomes.com/team/alan-baldwin/) ### [Alan Baldwin](https://united-outcomes.com/team/alan-baldwin/) Chief Executive Officer - Over a Decade of board-level experience - Former Chief Police Officer. - Extensive counter-terrorism experience. [ Read more ](https://united-outcomes.com/team/alan-baldwin/) [![Kevin-Purcell](https://united-outcomes.com/wp-content/uploads/2024/06/Kevin-Purcell-300x300.webp "Kevin-Purcell – United Outcomes")](https://united-outcomes.com/team/kevin-purcell/) ### [Kevin Purcell MBA DMS MSyl](https://united-outcomes.com/team/kevin-purcell/) Chief Operating Officer - Former Chief Superintendent with over 35 years in policing - Policy, Strategy and Operational expertise - Extensive operational policing experience at a senior level [ Read more ](https://united-outcomes.com/team/kevin-purcell/) [![James-Baldwin](https://united-outcomes.com/wp-content/uploads/2024/06/James-Baldwin-300x300.webp "James-Baldwin.jpeg – United Outcomes")](https://united-outcomes.com/team/james-baldwin/) ### [James Baldwin MBA](https://united-outcomes.com/team/james-baldwin/) Chief Information Officer - Over a decade of board-level positions - Data Protection & Cybersecurity advisory - Digital Transformation and Application Modernisation [ Read more ](https://united-outcomes.com/team/james-baldwin/) [![Steph Brighton, Security Consultant, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/10b6c204-a993-419d-9bf8-d731dfb06a93-400x316.webp "10b6c204-a993-419d-9bf8-d731dfb06a93 – United Outcomes")](https://united-outcomes.com/team/steph-brighton/) ### [Steph Brighton](https://united-outcomes.com/team/steph-brighton/) Security Advisor - Former Local Policing Commander - Former Head of Specialist Operations - Extensive counter-terrorism public event safety planning experience [ Read more ](https://united-outcomes.com/team/steph-brighton/) [![Kenny MacDonald, Security Advisor, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/53229a18-90ab-4bd3-ada1-ea29a61123c5-400x400.webp "53229a18-90ab-4bd3-ada1-ea29a61123c5 – United Outcomes")](https://united-outcomes.com/team/kenny-macdonald/) ### [Kenny MacDonald KPM](https://united-outcomes.com/team/kenny-macdonald/) Security Advisor - Former Chief Police Officer - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/kenny-macdonald/) [![Close-up portrait of a smiling young man in a navy suit and burgundy tie, standing in a modern office setting.](https://united-outcomes.com/wp-content/uploads/2026/06/6e062bb3-d274-43c7-bd56-71fa89cc5e60-366x400.webp "6e062bb3-d274-43c7-bd56-71fa89cc5e60 – United Outcomes")](https://united-outcomes.com/team/james-chennells/) ### [James Chennells LLM](https://united-outcomes.com/team/james-chennells/) Legal Analyst - LLM and LLB Graduate - Combines strong legal analysis and a focus on regulatory compliance to help keep people safe [ Read more ](https://united-outcomes.com/team/james-chennells/) [![Mark-Payne](https://united-outcomes.com/wp-content/uploads/2024/06/Mark-Payne-300x300.webp "Mark-Payne.jpg – United Outcomes")](https://united-outcomes.com/team/mark-payne/) ### [Mark Payne QPM MBA](https://united-outcomes.com/team/mark-payne/) Security Advisor - Former Chief Police Officer - Former Commander of the Regional Counter Terrorism Unit - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/mark-payne/) [![Jane-Fitzpatrick](https://united-outcomes.com/wp-content/uploads/2024/06/Jane-Fitzpatrick-300x300.webp "Jane-Fitzpatrick – United Outcomes")](https://united-outcomes.com/team/jane-fitzpatrick/) ### [Jane Fitzpatrick](https://united-outcomes.com/team/jane-fitzpatrick/) Security Advisor - 45-year background in the British Army and Police - Tactical Specialist in Civil Contingency - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/jane-fitzpatrick/) [![Portrait Paula Booth, Security Advisor](https://united-outcomes.com/wp-content/uploads/2026/06/image1-319x400.webp "Paula Booth Security Advisor – United Outcomes")](https://united-outcomes.com/team/paula-booth/) ### [Paula Booth](https://united-outcomes.com/team/paula-booth/) Security Advisor - 32 years in the Police - Skilled in major event safety planning - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/paula-booth/) [![Richard Smith, Security Consultant, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/IMG_2674-400x267.webp "IMG_2674 – United Outcomes")](https://united-outcomes.com/team/richard-smith/) ### [Richard Smith](https://united-outcomes.com/team/richard-smith/) Security Advisor - 34-year career in the British Army - People-centric focused leadership - Extensive civil contingency experience [ Read more ](https://united-outcomes.com/team/richard-smith/) [![Lucy Sewell, Security Advisor, United Outcomes](https://united-outcomes.com/wp-content/uploads/2026/06/aa1855fc-8ad5-48a5-95c4-c78e070b2ef1-400x300.webp "aa1855fc-8ad5-48a5-95c4-c78e070b2ef1 – United Outcomes")](https://united-outcomes.com/team/lucy-sewell/) ### [Lucy Sewell](https://united-outcomes.com/team/lucy-sewell/) Security Advisor - Former Senior Police Officer - Protective security specialist - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/lucy-sewell/) [![Phil Kay](https://united-outcomes.com/wp-content/uploads/2026/06/Phil-Kay-400x400.webp "Phil Kay – United Outcomes")](https://united-outcomes.com/team/phil-kay/) ### [Phil Kay](https://united-outcomes.com/team/phil-kay/) Security Advisor - Experienced Former Gold Commander - Former Chief Police Officer - Extensive counter-terrorism experience [ Read more ](https://united-outcomes.com/team/phil-kay/) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Case Studies](https://united-outcomes.com/case-studies/) **Published:** July 2, 2024 **Author:** James Baldwin **Content:** # Case Studies #### A range of case studies exploring the unprecedented impact of partnership, experience and strategic thinking. Case Studies ## Customers united by exceptional outcomes At United Outcomes, responsible thinking, inspired people and a passion for results come together for lasting impact. We work with clients who want to future-proof their security, HR and operations. Learn more by reading some of our client results stories. Case Studies [![G4S Logo](https://united-outcomes.com/wp-content/uploads/2024/07/G4S-Logo-400x300.webp "G4S Logo – United Outcomes – United Outcomes")](https://united-outcomes.com/case-studies/g4s/)### [ G4S ](https://united-outcomes.com/case-studies/g4s/) United Outcomes assisted G4S in addressing workforce attraction and retention challenges through a Talent Management and Employee Engagement programme, which included the creation and delivery of a University engagement strategy. [ Read More » ](https://united-outcomes.com/case-studies/g4s/) [![WCS Logo](https://united-outcomes.com/wp-content/uploads/2024/07/WCS-Logo-400x300.webp "WCS Logo – United Outcomes – United Outcomes")](https://united-outcomes.com/case-studies/wildlife-conservation-society-wcs/)### [ Wildlife Conservation Society (WCS) ](https://united-outcomes.com/case-studies/wildlife-conservation-society-wcs/) United Outcomes implemented a four-year strategic leadership learning strategy to improve the skills of WCS’s leadership team and senior partners in Southeast Asia, aiming to strengthen their capacity and capability in a region facing significant threats. [ Read More » ](https://united-outcomes.com/case-studies/wildlife-conservation-society-wcs/) [![ECG Logo](https://united-outcomes.com/wp-content/uploads/2024/07/ECG-Logo-400x300.webp "ECG Logo – United Outcomes – United Outcomes")](https://united-outcomes.com/case-studies/emergency-care-gateway-ecg-healthcare-group/)### [ Emergency Care Gateway (ECG) Healthcare Group ](https://united-outcomes.com/case-studies/emergency-care-gateway-ecg-healthcare-group/) United Outcomes developed a five-year vision and strategy for ECG, along with an enhanced governance structure featuring clear business objectives to support scalability, sustainability, and growth. [ Read More » ](https://united-outcomes.com/case-studies/emergency-care-gateway-ecg-healthcare-group/) [![Bletchley Park Museum](https://united-outcomes.com/wp-content/uploads/2024/07/IMG_0280-400x294.webp "Bletchley Park Museum – United Outcomes – United Outcomes")](https://united-outcomes.com/case-studies/bletchley-park/)### [ Bletchley Park ](https://united-outcomes.com/case-studies/bletchley-park/) United Outcomes provided training for Bletchley Park’s Executive Team in risk assessment, decision-making, and managing critical and major incidents. This included preparation for the forthcoming Martyn’s Law legislation. [ Read More » ](https://united-outcomes.com/case-studies/bletchley-park/) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Insights](https://united-outcomes.com/insights/) **Published:** June 17, 2024 **Author:** James **Content:** # Insights #### A collection of short articles, perspectives and opinions from United Outcomes’ leaders and experts Articles and Perspectives ## There is no substitute for experience At United Outcomes, responsible thinking, inspired people and a passion for results come together for lasting impact. We work with clients who want to future-proof their security, HR and operations. United Outcomes Experts regularly share their knowledge and experience here on our blog. Insights ## Articles and Perspectives [![Team discussing an operations plan for Martyn's Law](https://united-outcomes.com/wp-content/uploads/2024/06/Blog-4-300x233.webp "Team discussing an operations plan for Martyn's Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/)Annual Budgets ### [ Secure Your Venue: The Ultimate Martyn’s Law Budget Guide ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) Martyn’s Law is here and UK venues have until Spring 2027 at the earliest to comply. But do you know what these changes will actually cost your business? Whether your venue sits in the Standard Tier or the Enhanced Tier, planning your budget for Martyn’s Law early is vital. [ Read More » ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) June 16, 2026 [![A Martyn's (Martyns) Law evacuation procedure during a terrorist incident](https://united-outcomes.com/wp-content/uploads/2025/10/orderly-evacuation-400x267.webp "Orderly Evacuation – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/)Martyn’s Law ### [ Public Protection Procedure – What is Evacuation? ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) First in a series. In planning for terrorist incidents, the primary objective is to move people away from danger. In this post, we cover the first of three principal approaches: Evacuation. [ Read More » ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) October 20, 2025 [![A church that may be effected by Martyn’s Law, ahead of an event](https://united-outcomes.com/wp-content/uploads/2025/06/altar-in-the-church-before-the-wedding-400x267.webp "Church that may be subject to Martyn’s Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/)Compliance ### [ Application of Martyn’s Law to Places of Worship, Schools, Further Education Institutions, and Childcare Facilities ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) Article #12 in a series – Understanding exclusions from the Act is crucial for event organisers and venue operators to ensure compliance and proper security planning. [ Read More » ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) June 21, 2025 [![Modern Slavery, hidden in plain sight](https://united-outcomes.com/wp-content/uploads/2024/10/modern-slavery-400x267.webp "modern slavery – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/)Compliance ### [ Martyn’s Law Standard Tier ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) Article #13 in a series – This blog focuses on Standard Duty (Tier) Premises, detailing their obligations and the latest updates from Protect UK. [ Read More » ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) April 12, 2025 [![Atrium of a Museum under Martyns Law considerations](https://united-outcomes.com/wp-content/uploads/2024/06/Museum-Considering-Martins-Law-300x163.webp "Museum-Considering-Martyns-Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/)Compliance ### [ Explaining Enhanced Duty (Tier) Premises Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) Article #11 in a series – This blog explains what constitutes an Enhanced Tier Premise, its obligations, and how venues can comply. [ Read More » ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) April 1, 2025 [![Security Guard discussing Public Safety with customers](https://united-outcomes.com/wp-content/uploads/2024/06/security-guard-reasoning-with-people-e1714730784362-300x169.webp "security-guard-reasoning-with-people-e1714730784362.jpg – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/)Compliance ### [ Guidance on Appropriate and Reasonably Practicable Measures Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) Article #10 in a series – What Does “Reasonably Practicable” Mean? [ Read More » ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) March 10, 2025 [![Rear view of the Audience is large enough for Martyn's law to apply in a conference hall or seminar meeting.](https://united-outcomes.com/wp-content/uploads/2025/01/martyns-law-conference-public-lecture-400x155.webp "Martyns Law applies to conferences – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/)Compliance ### [ Understanding Standard Duty Premises Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) Article #9 in a series, outlining the specific requirements for Standard Duty Premises [ Read More » ](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) March 3, 2025 [![A class in a large daycare centre that may fall under Martyn's Law](https://united-outcomes.com/wp-content/uploads/2025/02/large-daycare-centres-can-fall-under-maryns-law-400x229.webp "A class in a large daycare centre that may fall under Martyn's Law – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/)Compliance ### [ Events Excluded Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) Article #8 in a series. Does your event fall within the scope of The Terrorism (Protection of Premises) Act 2025? [ Read More » ](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) February 24, 2025 [![A large venue is reviewed for protection of premises to accommodate over 200 guests, ensuring a secure experience](https://united-outcomes.com/wp-content/uploads/2025/01/large-wedding-venues-are-subject-to-the-Protection-of-Premises-Bill-400x211.webp "A large venue is reviewed for protection of premises to accommodate over 200 guests, ensuring a secure experience – United Outcomes – United Outcomes")](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/)Compliance ### [ Understanding How Capacity is Considered Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/) Article #7 in a series.Discussing how a capacity assessment determines whether the premises or event falls within the scope of The Terrorism (Protection of Premises) Act 2025. [ Read More » ](https://united-outcomes.com/insights/martyns-law/understanding-how-capacity-is-considered-under-martyns-law/) February 17, 2025 « Previous[Next »](https://united-outcomes.com/insights/?e-page-c657d68=2) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Tabletop Exercises](https://united-outcomes.com/services/tabletop-exercises/) **Published:** September 6, 2024 **Author:** James Baldwin **Content:** # Tabletop Exercises Strategic Tabletops help you plan for and prepare effective responses to a variety of different crises or safety events. Operational Performing tabletops promotes the confidence to counter the anxiety and stress of an actual event. At United Outcomes, we recognise that meticulous preparation for critical incidents is essential for any organisation. Our seasoned experts excel in designing, hosting, facilitating, and participating in tabletop exercises, dedicated to elevating your crisis response capabilities. ## Tabletops ![Team discussing an operations plan for Martyn's Law](https://united-outcomes.com/wp-content/uploads/2024/06/Blog-4-768x597.webp "Team discussing an operations plan for Martyn's Law – United Outcomes – United Outcomes") Tabletop exercises are instrumental in assessing and enhancing your organisation’s crisis readiness. They provide a structured, confidential environment to test your response strategies, identify potential vulnerabilities, and ensure your team is well-prepared for real-life scenarios. Conducting these exercises privately allows for the identification and resolution of issues without public scrutiny. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) Our specialists guide your team through all facets of crisis response, ensuring a thorough and realistic exercise experience. - **Initial Response** - Master the immediate actions required when a crisis strikes. - **Roles and Responsibilities** - Define and clarify the roles of each team member during an incident. - **Media Interviews** - Prepare for media interactions to manage public perception effectively. - **Reputation Management** - Learn strategies to protect and restore your organisation’s reputation. - **Return to Normality** - Develop plans to resume regular operations smoothly post-incident. - **Preparation for Inquiries** - Equip your team for local or national inquiries, ensuring compliance and transparency. - **Identify Gaps** - Discover and address weaknesses in your crisis response plan. - **Enhance Readiness** - Build confidence in your team’s ability to handle new challenges and complex scenarios. - **Mitigate Risks** - Proactively manage potential threats to your organisation’s reputation and operations. - **Improve Coordination** - Strengthen internal communication and coordination during critical incidents. ## Thoughtful Preparedness In an effort to be fully prepared for an incident, it’s important for key members in an organisation to know the proper steps to take when handling a crisis event or threat. Tabletop exercises help determine how your team will react to a theoretical crises and how effective your plan is. These exercises provide realistic scenarios and question what will help when a real event occurs. One goal of tabletop exercises is to remove the urgency and anxiety associated with performing emergency simulations. Instead, all participants sit around a table, as the name implies, to discuss appropriate mitigation measures and walk through how they would respond to an incident. The low-stress environment makes the exercise more of a conversation and collaborative learning experience. Partnering with United Outcomes for tabletop exercises empowers your organisation. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Operations](https://united-outcomes.com/services/operations/) **Published:** June 17, 2024 **Author:** James **Content:** # Operations Services meticulously crafted to prioritise and enhance various facets of organisational strength and adaptability Related Resources - [ Protect Duty (Martyn's Law) ](https://united-outcomes.com/solutions/public-safety/) - [ Consultancy ](https://united-outcomes.com/services/consultancy/) Unlock Your Business's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Operations Uniquely, United Outcomes has the capability to remain deeply integrated within your organisation, ensuring that any new processes, programs, strategies, or changes seamlessly transition into Business as Usual. We persistently collaborate with your internal leaders and teams, facilitating the correct knowledge transfer to ensure your organisation’s continued functioning even after our involvement concludes. United Outcomes excels in establishing and sustaining a harmonious integration of its teams within client organisations, guaranteeing uninterrupted business operations, streamlined processes, and efficient knowledge transfer. ![Team discussing communications during a crisis](https://united-outcomes.com/wp-content/uploads/2024/06/crm-black-people-or-manager-in-call-center-coachin-GP7J4CQ.webp "crm-black-people-or-manager-in-call-center-coachin-GP7J4CQ.jpg – United Outcomes – United Outcomes") Our approach extends beyond immediate business needs, cultivating an enduring partnership aligned with the client’s objectives. We foster a comprehensive understanding of internal processes, culture and priorities by embedding our teams within the organisational framework. This integration not only guarantees business as usual but also facilitates the smooth transfer of valuable expertise and knowledge to internal teams, contributing to sustained operational efficiency and success. As a uniquely integrated global partnership, United Outcomes can seamlessly mobilise multidisciplinary teams worldwide, ensuring you receive the best guidance, regardless of location or project. Our comprehensive suite of advisory services is designed to align with your objectives. Tailored to address key lifecycle events of your business, from deals and financing to crises and disputes, our offerings are crafted with your success in mind. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Business Resilience and Recovery](https://united-outcomes.com/solutions/business-resilience-and-recovery/) **Published:** June 17, 2024 **Author:** James **Content:** # Business Resilience and Recovery Our Business Resilience and Recovery solution encompasses a comprehensive set of services aimed at fortifying organisations against various challenges. Jump To: - [ Resilience and Recovery Audit ](#Resilience-Recovery-Audit) - [ Terrorism Risk Planning ](#Terrorism-Risk-Planning) - [ Crisis Management ](#crisis-management) - [ Critical Incident Management ](#Critical-Incident-Management%20) - [ Compliance and Governance ](#Compliance-Governance%20) Ready to improve resilience? [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![focused-mature-businessman-considering-risks](https://united-outcomes.com/wp-content/uploads/2024/06/focused-mature-businessman-reading-contract-considering-risks-with-lawyers-.webp "focused-mature-businessman-considering-risks – United Outcomes – United Outcomes") ### Resilience and Recovery Audit We’ve crafted an exceptional framework and toolkit for effectively handling non-financial and non-cyber risk. This encompasses defining the strategic threat and risk assessment, risk appetite and strategy, establishing organisation and governance and pinpointing crucial risk processes, structures, and operations. Additionally, during our audit process, we’re capable of tailoring a personalised framework to efficiently spotlight specific client requirements ### Terrorism Risk Planning Terrorism risk planning has become an imperative facet of overall risk management strategies. Given the evolving global security landscape, businesses must meticulously assess and mitigate potential threats posed by terrorism to safeguard their employees, assets, operations and for public accessible venues, guests, and visitors. Such planning involves a comprehensive analysis of the organisation’s vulnerability to terrorist activities, considering factors such as location, industry, and the nature of the business. Establishing robust security protocols, conducting risk assessment, and implementing crisis response plans are integral components of an effective terrorism risk management strategy. Collaboration with relevant authorities, continuous monitoring of threat intelligence, and the implementation of employee training programs further contribute to enhancing the organisation’s resilience against potential acts of terrorism. By proactively addressing terrorism risk, private organisations in the UK can not only protect their interests but also contribute to the broader societal goal of maintaining a secure and resilient business environment. United Outcomes specialises in Terrorism Risk Planning and Response and works with organisations to create robust, and complaint plans for every scenario. ### Crisis Management Crisis management services for private companies in the UK are paramount in navigating unforeseen challenges and ensuring business continuity. These services encompass a range of strategic planning, response, and recovery measures to effectively address crises such as - Natural Disasters - Terrorism - Crime - Public Relations Emergencies - other unforeseen disruptions ![Team discussing communications during a crisis](https://united-outcomes.com/wp-content/uploads/2024/06/crm-black-people-or-manager-in-call-center-coachin-GP7J4CQ.webp "crm-black-people-or-manager-in-call-center-coachin-GP7J4CQ.jpg – United Outcomes – United Outcomes") Tailored to the specific needs of each organisation, crisis management services involve the development of comprehensive crisis response plans, the establishment of communication protocols, and the implementation of proactive risk mitigation strategies. By engaging with United Outcomes, you can efficiently identify potential vulnerabilities, enhance your resilience and minimise the impact of crises on operations and the confidence of your communities. Furthermore, we provide key training for personnel in crisis response and communication, enabling a swift and coordinated effort when faced with adversity. In a dynamic business environment, investing in crisis management services becomes a strategic imperative for companies seeking to proactively navigate uncertainties and safeguard their long-term security and sustainability. ### Critical Incident Management United Outcomes provides critical incident management services for private companies in the UK which play a pivotal role in fortifying organisational resilience and ensuring a swift, well-coordinated response to unexpected events. Our services are specifically designed to address and mitigate the impact of critical incidents such as accidents, security breaches, or any unforeseen emergencies. The approach involves thorough planning, training, and the establishment of protocols to efficiently manage and contain critical situations. By engaging with these services you can minimise disruptions to your operations, protect your workforce and safeguard assets. Our critical incident management services also include post-incident assessments and support to protect your people, identify areas for improvement and enhance future response capabilities. In a landscape where unforeseen challenges are inevitable, investing in these services becomes a proactive strategy for you to effectively navigate critical incidents and maintain a secure and resilient business environment. ### Compliance and Governance The team of risk and regulation experts at United Outcome collaborates with clients to navigate the repercussions of emerging regulatory requirements and capitalise on market opportunities that stem from regulatory shifts. The rapidly evolving regulatory landscape in the UK has been characterised by swift changes and intricate complexities, significantly influencing business models and competitive strategies. Leveraging the expertise of our exceptional team comprised of senior practitioners and former regulators, we possess a profound comprehension of this regulatory environment, enabling us to guide clients effectively through these dynamic challenges and changes. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Solutions](https://united-outcomes.com/solutions/) **Published:** June 17, 2024 **Author:** James **Content:** # Solutions with a Difference We unite with you to chart uncertainties, integrate resilient strategies, and pave the way for ongoing security and growth. Solutions ## Solutions with a Difference We find ourselves in an era marked by extraordinary uncertainty. The intricate and cumulative impact of disruptions, ranging from macroeconomic fluctuations, geopolitical transformations and climate shifts to regulatory adjustments and public health crises, has fundamentally altered the conventional risk management playbook. Why choose us ## Improved Resilience and Confidence Start Here Research has found that 73% of organisations worldwide are not properly prepared for a business disruption or adversity. United Outcomes offers a comprehensive range of solutions designed to minimise risk and expedite the realisation of your objectives, drawing upon proven industry solutions customised to your specific situation ![Team discussing communications during a crisis](https://united-outcomes.com/wp-content/uploads/2024/06/crm-black-people-or-manager-in-call-center-coachin-GP7J4CQ.webp "crm-black-people-or-manager-in-call-center-coachin-GP7J4CQ.jpg – United Outcomes – United Outcomes") Empowering organisations from executive meetings to operational domains, we enable them to confidently face unpredictability, integrate resilience, and foster security and growth. Our approach involves making a significant impact through a comprehensive understanding of risk factors, coupled with extensive industry and regulatory knowledge. Utilising exclusive solutions, sophisticated analytics, and effective change management tools, we collaborate with clients across strategy, implementation, and capacity enhancement – addressing every aspect along the way. We provide modular solutions and adaptable services to enable organisations to tailor their engagement with us according to their structure, budgets, and desired outcomes. Whether you seek straightforward advisory for a particular project or program or a more comprehensive consultation, United Outcomes remains flexible. If you need a complete service and solution package, including Project Management Office (PMO), Implementation, and Operational support, we collaborate with you to craft a customised engagement. 01. ##### Business Resilience and Recovery Our Business Resilience and Recovery solution encompasses a comprehensive set of services aimed at fortifying organisations against various challenges. [ Business Resilience ](https://united-outcomes.com/solutions/business-resilience-and-recovery/) 02. ##### Public & Employee Safety Employee safety services for private organisations in the UK are designed to prioritise the well-being of personnel by providing them with essential techniques and training to navigate challenging scenarios. These services focus on equipping employees with the skills necessary to handle difficult customer interactions, navigate potentially dangerous situations, and respond effectively to acts of terrorism. [ Safety ](https://united-outcomes.com/solutions/health-and-safety/) 03. ##### Business Security We offer a broad set of business security solutions across **Counter Corruption**, **Financial Crimes**, **Investigations**, and **Security Audits** and **Strategy**. [ Business Security ](https://united-outcomes.com/solutions/business-security/) 04. ##### HR, Leadership and Decision Intelligence United Outcomes excels in providing support to organisations by offering specialised training programs for their HR departments in **Investigation Techniques**. In addition, we are uniquely positioned to empower organisations by providing comprehensive training in **Decision Intelligence** for their employees. [ Leadership ](https://united-outcomes.com/solutions/leadership-and-negotiation/) 05. ##### Training United Outcomes excels in delivering impactful leadership training aimed at enhancing communication and honing effective persuasive and negotiation techniques [ Training ](https://united-outcomes.com/solutions/leadership-and-negotiation/) 06. ##### Compliance and Regulation Navigating the ever-evolving regulatory landscape can be complex, and at United Outcomes, we specialise in assisting private sector organisations in the UK to stay fully compliant with regulations and legislation. [ Compliance ](https://united-outcomes.com/solutions/compliance-and-regulation/) Testimonials ## What Client’s Say About Us "The collaboration was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S "The review program created significantly improved agency efforts to prevent and address corruption, receiving very positive feedback due to the team's attentive listening and focus on achieving the best outcomes to enhance public confidence." Counter-Corruption CommitteeGovernment of Bermuda "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "They worked with me personally to build and deliver a programme that is current, informative, engaging and, most of all, highly impactful. ." Fergus MayneUK & Ireland Country Manager, Motorola "[UO] collaborated with us on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Tabletop Exercises-old](https://united-outcomes.com/services/tabletop-exercises-old/) **Published:** June 17, 2024 **Author:** James **Excerpt:** United Outcomes seasoned experts excel in designing, hosting, facilitating, and participating in tabletop exercises, dedicated to elevating your crisis response capabilities. **Content:** # Tabletop Exercises Strengthening Your Crisis Response with United Outcomes Related Resources - [ Protect Duty (Martyn's Law) ](https://united-outcomes.com/solutions/public-safety/) - [ Operations ](https://united-outcomes.com/services/operations/) Unlock Your Team's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![Discussing results of an internal investigation](https://united-outcomes.com/wp-content/uploads/2024/06/top-view-of-multicultural-team-discussing-business-while-sitting-at-the-office-table-together-e1718624325820.webp "Discussing results of an internal investigation – United Outcomes – United Outcomes") ## Tabletop Exercises At United Outcomes, we recognise that meticulous preparation for critical incidents is essential for any organisation. Our seasoned experts excel in designing, hosting, facilitating, and participating in tabletop exercises, dedicated to elevating your crisis response capabilities. #### Why Choose Tabletop Exercises? Tabletop exercises are instrumental in assessing and enhancing your organisation’s crisis readiness. They provide a structured, confidential environment to test your response strategies, identify potential vulnerabilities, and ensure your team is well-prepared for real-life scenarios. Conducting these exercises privately allows for the identification and resolution of issues without public scrutiny. #### Our Comprehensive Approach Our specialists guide your team through all facets of crisis response, ensuring a thorough and realistic exercise experience. Here’s how we assist: - **Initial Response** - Master the immediate actions required when a crisis strikes. - **Roles and Responsibilities** - Define and clarify the roles of each team member during an incident. - **Media Interviews** - Prepare for media interactions to manage public perception effectively. - **Reputational Management** - Learn strategies to protect and restore your organisation’s reputation. - **Return to Normality** - Develop plans to resume regular operations smoothly post-incident. - **Preparation for Inquiries** - Equip your team for local or national inquiries, ensuring compliance and transparency ![Security Tabletop Exercise](https://united-outcomes.com/wp-content/uploads/2024/06/Tabletop-exercise.webp "Tabletop-exercise.jpg – United Outcomes – United Outcomes") #### Benefits of Investing in Tabletop Exercises Partnering with United Outcomes for tabletop exercises empowers your organisation to: - **Identify Gaps**: Discover and address weaknesses in your crisis response plan. - **Enhance Readiness**: Build confidence in your team’s ability to handle new challenges and complex scenarios. - **Mitigate Risks**: Proactively manage potential threats to your organisation’s reputation and operations. - **Improve Coordination**: Strengthen internal communication and coordination during critical incidents. #### Prepare Today for a Resilient Tomorrow Invest in your organisation’s future by partnering with United Outcomes for tabletop exercises. Together, we will fortify your crisis response and ensure your team is ready to face any challenge with confidence. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Leadership Development and Training](https://united-outcomes.com/services/leadership-and-management-training/) **Published:** September 6, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes offers a comprehensive suite of strategic and operational training programmes for leadership and decision making. **Content:** # Leadership Development Strategic Strategic training is crucial because it equips leaders with the skills and mindset needed to guide organizations through complex challenges and uncertainties. Operational United Outcomes provide real-world, evidence-based training to empower leaders and support managers United Outcomes offers a comprehensive suite of strategic and operational training programmes designed to equip organisations with the skills and knowledge needed to thrive in today’s complex environment. Our strategic training includes Leadership Training, Decision Making, and Complex Problem Solving, empowering leaders to make informed choices and tackle challenging situations with confidence. In addition, we provide specialised operational training such as Critical Incident Management and Investigation Training, ensuring that your teams are prepared to handle high-risk scenarios and respond effectively to crises. With United Outcomes, your leadership and management will be equipped to operate efficiently, and with resilience, regardless of the challenges they face. ## Leadership Training ![Coach Training Business Team](https://united-outcomes.com/wp-content/uploads/2024/06/coach-training-business-team-768x513.webp "coach-training-business-team – United Outcomes – United Outcomes") At United Outcomes, our leadership training is built around three core elements: Managing Down, Managing Across, and Managing Up. This comprehensive approach ensures that your managers excel in leading their teams, fostering collaboration with peers, and effectively engaging with senior leaders, including the Executive Leadership Team (ELT), the Board, and Investors. By mastering these three aspects, your managers will be better equipped to drive performance, build strong relationships, and contribute to the overall success of your organisation. United Outcomes empowers your leaders to navigate the complexities of their roles with confidence and skill. We also provide leadership training for leaders who need to make critical business decisions in times of serious and major and critical incidents. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Decision Making Training At United Outcomes, our Decision-Making training is crafted to enhance the decision-making capabilities of both teams and leaders. In today’s fast-paced and complex business environment, the ability to make informed, timely, and effective decisions is crucial for organisational success. Our training programmes are designed to equip your teams and leadership with the skills and frameworks needed to tackle challenges and seize opportunities with confidence. United Outcomes delivers Decision Making Training that empowers your teams and leadership to navigate complexities and make strategic choices with confidence. By honing these critical skills, your organisation will be better positioned to respond to challenges, capitalise on opportunities, and achieve its objectives. ### Structured Decision-Making Frameworks We introduce proven decision-making models and frameworks that help teams and leaders analyse options, assess risks, and make well-informed choices. /br> Our frameworks provide a systematic approach to evaluating alternatives and understanding potential outcomes, ensuring decisions are based on comprehensive analysis. ### Critical Thinking and Analytical Skills Training focuses on enhancing critical thinking skills, enabling participants to approach problems from multiple perspectives and evaluate information rigorously. We teach advanced analytical techniques to help teams and leaders interpret data effectively and make decisions grounded in evidence and insights. ### Scenario-Based Simulations We use realistic simulations and case studies to provide hands-on practice in decision-making under pressure and uncertainty. Participants engage in exercises that mirror real-world scenarios, allowing them to develop and refine their decision-making skills in a controlled environment. Risk Assessment and Management Our training includes techniques for identifying, evaluating, and managing risks associated with various decision options. We help teams and leaders understand how to weigh potential risks against benefits and implement strategies to mitigate adverse outcomes. Collaborative Decision-Making We focus on fostering effective collaboration and communication within teams to ensure collective input is considered in the decision-making process. Training emphasises methods for building consensus, managing differing viewpoints, and making decisions that reflect team-wide insights and expertise. Leadership and Accountability For leadership, we provide specialised training on making strategic decisions that align with organisational goals and drive long-term success. We cover best practices for taking ownership of decisions, leading through ambiguity, and communicating decisions effectively to stakeholders. Training and learning need to provide a measurable impact for organisations and their employees. Our training and development services are designed to not only provide a measurable impact, but a sustainable one. Services ## Complex Problem Solving At **United Outcomes**, our Complex Problem Solving Training is designed to empower both teams and leaders with the skills needed to tackle intricate and multifaceted challenges. In a rapidly evolving business landscape, the ability to navigate complex problems with innovative solutions is essential for sustaining competitive advantage and driving organisational success. Our tailored training programmes equip participants with advanced methodologies and tools to address and resolve complex issues effectively. United Outcomes delivers Complex Problem Solving Training that equips your teams and leadership with the skills to navigate and resolve challenging issues. By mastering these techniques, your organisation will enhance its ability to tackle complex problems, drive innovation, and achieve sustainable success. ## 01. ### Advanced Problem-Solving Frameworks We introduce sophisticated problem-solving frameworks and methodologies that help teams and leaders dissect complex issues, identify underlying causes, and develop strategic solutions. Our frameworks guide participants through structured processes for understanding problems from multiple angles and devising actionable strategies. ## 02. ##### Root Cause Analysis Training focuses on techniques for conducting thorough root cause analyses to uncover the fundamental issues contributing to complex problems. Participants learn how to apply tools such as the Five Whys, Fishbone Diagram, and Failure Mode Effects Analysis (FMEA) to pinpoint and address root causes effectively. ## 03. ##### Innovative Solution Development We emphasise creative thinking and innovation techniques to generate novel solutions to complex problems. Participants engage in brainstorming sessions, design thinking exercises, and scenario planning to explore diverse approaches and select optimal solutions. ## 04. ##### Systems Thinking Our training includes systems thinking principles that help teams and leaders understand how various components of a system interact and influence one another. We teach participants to recognise patterns, dependencies, and feedback loops that impact problem resolution, enabling more holistic and effective solutions. ## 05. ##### Collaboration and Consensus Building We focus on enhancing collaborative problem-solving skills, ensuring that teams can leverage diverse perspectives and expertise to tackle complex issues. Training includes techniques for facilitating productive discussions, building consensus, and integrating input from various stakeholders. ## 06. ##### Decision-Making Under Uncertainty Participants are trained in making informed decisions despite uncertainty and incomplete information, using methods such as probabilistic thinking and risk assessment. We cover strategies for evaluating potential outcomes, managing ambiguity, and adapting solutions as new information emerges. ## 07. ##### Implementation and Follow-Up We guide teams through the implementation of solutions, ensuring that strategies are executed effectively and monitored for success. Training includes best practices for tracking progress, evaluating the impact of solutions, and making adjustments as needed to address emerging challenges. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [PMO](https://united-outcomes.com/services/pmo/) **Published:** June 17, 2024 **Author:** James **Content:** # PMO Benefit from enhanced project delivery, optimised resource utilisation, and improved decision-making processes Related Resources - [ Protect Duty (Martyn's Law) ](https://united-outcomes.com/solutions/public-safety/) - [ Operations ](https://united-outcomes.com/services/operations/) Unlock Your Team's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![](https://united-outcomes.com/wp-content/uploads/2024/06/business-people-in-a-meeting-e1707383809847.webp "business-people-in-a-meeting-e1707383809847.jpg – United Outcomes – United Outcomes") ## PMO United Outcomes distinguishes itself by offering a comprehensive PMO-as-a-Service to private sector organisations, ensuring streamlined and effective project management practices. Our tailored approach involves establishing a Project Management Office (PMO) that seamlessly aligns with each client’s unique needs and objectives. We provide a centralised hub for project oversight, governance, and methodology, fostering consistency and efficiency across diverse projects. Our seasoned team of experts collaborates closely with organisations, offering guidance in project initiation, planning, execution, monitoring, and closure. By leveraging our PMO as a Service, clients benefit from enhanced project delivery, optimised resource utilisation, and improved decision-making processes. United Outcomes empowers private sector organisations with the tools and expertise needed to navigate complex project landscapes and achieve sustainable success. - Our unwavering focus is on assisting you and your business in maximising value, realising ambitions and achieving objectives. - We invest the time to comprehend your organisation and its specific circumstances, ensuring that our approach remains personal, pragmatic and highly productive. - United Outcomes delivers practical advice to empower you in making crucial business decisions with clarity and confidence. ![Project Management discussion](https://united-outcomes.com/wp-content/uploads/2024/06/business-discussion-e1720001192525.webp "Project Management discussion – United Outcomes – United Outcomes") As a uniquely integrated global partnership, United Outcomes can seamlessly mobilise multidisciplinary teams worldwide, ensuring that you receive the best guidance, regardless of your location or project. Our comprehensive suite of advisory services is designed to align with your objectives. Tailored to address key lifecycle events of your business, from deals and financing to crises and disputes, our offerings are crafted with your success in mind. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Advisory](https://united-outcomes.com/services/advisory/) **Published:** June 17, 2024 **Author:** James **Content:** # Advisory Advisory Services meticulously crafted to prioritise and enhance various facets of organisational strength and adaptability Related Resources - [ Public Safety ](https://united-outcomes.com/solutions/public-safety/) - [ Consultancy ](https://united-outcomes.com/services/consultancy/) Unlock Your Business's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Advisory Our commitment extends to bolstering business resilience and recovery strategies, ensuring the robustness of health and safety protocols, fortifying business security measures, and offering comprehensive training programs. Moreover, our dedicated focus on compliance and regulations ensures that clients seamlessly navigate the complex regulatory landscape. United Outcomes is a steadfast partner in empowering businesses to thrive in the face of challenges, providing tailored advisory solutions that foster long-term sustainability and success. The range of services provided by United Outcomes is extensive and diverse, yet our approach consistently revolves around three fundamental principles: - Our unwavering focus is on assisting you and your business in maximising value, realising ambitions and achieving objectives. - We invest the time to comprehend your organisation and its specific circumstances, ensuring that our approach remains personal, pragmatic and highly productive. - United Outcomes delivers practical advice to empower you in making crucial business decisions with clarity and confidence. ![Internal Investigation interview](https://united-outcomes.com/wp-content/uploads/2024/06/advisory-services-e1715148885889.webp "Internal Investigation interview – United Outcomes – United Outcomes") Successfully executing these objectives necessitates teams with extensive experience and profound expertise. As a uniquely integrated global partnership, United Outcomes can seamlessly mobilise multidisciplinary teams worldwide, ensuring that you receive the best guidance, regardless of your location or project. Our comprehensive suite of advisory services is designed to align with your objectives. Tailored to address key lifecycle events of your business, from deals and financing to crises and disputes, our offerings are crafted with your success in mind. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Implementation](https://united-outcomes.com/services/implementation/) **Published:** June 17, 2024 **Author:** James **Content:** # Implementation United Outcomes implementation creates lasting change beyond our direct involvement Related Resources - [ Protect Duty (Martyn's Law) ](https://united-outcomes.com/solutions/public-safety/) - [ PMO ](https://united-outcomes.com/services/pmo/) Unlock Your Business's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Implementation United Outcomes’ implementation experts collaborate closely with clients to propel and maintain execution, guaranteeing lasting change beyond our direct involvement. One of our key tools is the Execution Assessment, a systematic review process that evaluates the execution of a plan or strategy to determine its effectiveness and identify opportunities for improvement. We frequently use the execution assessment to identify and overcome obstacles hindering impact. Execution assessments are commonly conducted in business settings to determine initiatives’ success or failure. They help organisations identify areas for improvement, understand what went well, and make informed decisions about future endeavours. These assessments may involve gathering stakeholder feedback, analysing performance metrics, conducting reviews, and comparing actual outcomes with intended objectives. United Outcomes helps organisations: - More efficiently allocate Resources - Identify areas of improvement - Understand what went well - Make informed decisions for future endeavors - Overcome obstacles or challenges - Better adhere to timelines ![Internal Investigation interview](https://united-outcomes.com/wp-content/uploads/2024/06/advisory-services-e1715148885889.webp "Internal Investigation interview – United Outcomes – United Outcomes") Our team of capability-building experts and leadership facilitators orchestrates blended learning journeys, fostering the acquisition of skills essential for sustaining transformative changes. We operate side-by-side with our clients, working collaboratively to ensure seamless and enduring integration of positive changes within their organisational framework. As a uniquely integrated global partnership, United Outcomes can seamlessly mobilise multidisciplinary teams worldwide, ensuring that you receive the best guidance, regardless of your location or project. "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "We collaborated on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society "The collaboration was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S Tailored to address key lifecycle events of your business, from deals and financing to crises and disputes, our offerings are crafted with your success in mind. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Consultancy](https://united-outcomes.com/services/consultancy/) **Published:** June 17, 2024 **Author:** James **Content:** # Consultancy Delivering Consulting Services that zero in on critical aspects of organisational fortitude and adaptability Related Resources - [ Martyn's Law ](#Resilience-Recovery-Audit) - [ Advisory ](https://united-outcomes.com/services/advisory/) - [ PMO ](https://united-outcomes.com/services/pmo/) Unlock Your Business's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Consultancy Our comprehensive approach encompasses strategic initiatives for enhancing business resilience and recovery strategies, optimising health and safety protocols, fortifying business security frameworks and implementing targeted training programs. Additionally, our consulting services are designed to navigate the intricacies of compliance and regulations, ensuring businesses stay abreast of industry standards and legal requirements. United Outcomes is dedicated to providing tailored consulting solutions, empowering organisations to navigate challenges effectively and thrive in dynamic business environments. By focusing on these key areas, we are committed to supporting our clients in achieving sustainable success and resilience. ![consulting mediation](https://united-outcomes.com/wp-content/uploads/2024/06/consulting-square.webp "consulting mediation – United Outcomes – United Outcomes") United Outcomes takes pride in its proven track record of fortifying client business resilience. We firmly believe that companies equipped with robust risk management processes and comprehensive risk registers are better positioned to meet the expectations of customers, regulators, investors, employees, and customers. Recognising the ever-evolving nature of operating environments, we collaborate with our clients to ensure they possess the capability to identify emerging risks and address any vulnerabilities. "United Outcomes collaborated with us on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society "The collaboration with UO was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "United Outcomes worked with me personally to build and deliver a programme that is current, informative, engaging and, most of all, highly impactful. ." Fergus MayneUK & Ireland Country Manager, Motorola At United Outcomes, we reject the notion of a ‘one size fits all’ approach to consultancy as the optimal means of safeguarding long-term performance and fostering innovation. Instead, we invest time in comprehending our clients’ specific sectors, priorities, culture and customer dynamics before assembling a tailored team. Reach out to us to unlock the full potential of your business or operational risk management. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Leadership & Negotiation](https://united-outcomes.com/solutions/leadership-negotiation/) **Published:** June 17, 2024 **Author:** James **Content:** # Leadership & Negotiations Training Leadership and Decision Making Related Resources - [ Employee Safety ](https://united-outcomes.com/solutions/public-safety/) - [ Customer and Visitor Safety ](https://united-outcomes.com/solutions/public-safety/) - [ Business Security ](https://united-outcomes.com/solutions/business-security/) Unlock Your Team's Potential Today! [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![coworkers-in-a-training-session](https://united-outcomes.com/wp-content/uploads/2024/06/coworkers-in-a-training-session.webp "coworkers-in-a-training-session – United Outcomes – United Outcomes") ## Leadership Training United Outcomes excels in delivering impactful leadership training and development aimed at enhancing communication, adeptly navigating internal and external risks and threats, and fostering cohesive teams within organisations. Our tailored programs equip leaders with the skills necessary to communicate effectively with their teams, ensuring clarity of vision, values and goals. We address strategies for navigating complexities in the internal and external landscape, including risk management and threat mitigation. By focusing on team dynamics, our training emphasises collaboration, conflict resolution and creating an inclusive work environment. The goal is to empower leaders to not only lead effectively but also bring together diverse teams for optimal performance and growth. United Outcomes’ leadership training goes beyond theoretical concepts, providing practical insights that leaders can apply in real-world scenarios, fostering a resilient, cohesive, and growth-oriented organisational culture. "They collaborated with us on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society "The collaboration was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "They worked with me personally to build and deliver a programme that is current, informative, engaging and, most of all, highly impactful. ." Fergus MayneUK & Ireland Country Manager, Motorola ## Persuasion and Negotiation Training United Outcomes is adept at delivering targeted training programs for teams within organisations, focusing on honing effective persuasion and negotiation techniques. Our training modules are designed to empower teams with the skills and strategies needed to communicate persuasively and negotiate successfully in various business scenarios. Through interactive workshops, participants learn to craft compelling arguments, understand the psychology of persuasion and navigate negotiation dynamics with confidence. We cover essential aspects such as active listening, building rapport, and finding mutually beneficial outcomes. The training emphasises practical application, allowing team members to integrate these techniques seamlessly into their roles. By mastering persuasion and negotiation skills, teams can enhance their ability to influence decisions, resolve conflicts and achieve successful outcomes, contributing to the overall effectiveness and success of your organisation. United Outcomes ensures that teams are equipped with the tools needed to excel in today’s dynamic and competitive business environment. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Business Security](https://united-outcomes.com/solutions/business-security/) **Published:** June 17, 2024 **Author:** James **Content:** # Business Security Our suite of Business Security Solutions assess exposure and fortify organisations against numerous challenges. Jump To: - [ Counter Corruption ](#counter-corruption) - [ Financial Crimes ](#financial-crimes) - [ Investigations ](#investigations) - [ Security Audit ](#security-audit) - [ Security Strategy ](#security-strategy) Assess your current posture and take strategic action [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Counter Corruption United Outcomes provides services dedicated to counter-corruption for private organisations in the UK which play a pivotal role in promoting ethical business practices and ensuring legal compliance. The team at United Outcomes works closely with businesses to establish robust anti-corruption frameworks, tailored to the specific industry and organisational structure. Through comprehensive risk assessments, our team identify vulnerable areas within your organisation and implement preventive measures, including robust internal controls and employee training programs. Our expertise extends to assisting companies in navigating complex regulatory landscapes and promoting a culture of transparency and integrity. Our team are very experienced in dealing with matters discreetly and sensitively. By partnering with us, you can fortify your defences against corruption risks, enhance corporate governance and uphold a reputation built on ethical conduct in today’s competitive and scrutinised business environment. "The review program significantly improved agency efforts to prevent and address corruption, receiving very positive feedback due to the team's attentive listening and focus on achieving the best outcomes to enhance public confidence." Counter-Corruption CommitteeGovernment of Bermuda ## Financial Crimes United Outcomes has a team specialising in financial crime prevention and investigation which offers invaluable support to private organisations in the UK, aiding them in navigating the intricate landscape of fraud and illicit financial activities. Our team of professionals bring expertise in developing and implementing comprehensive strategies to detect, prevent, and respond to financial crimes such as money laundering, fraud, and corruption. By conducting thorough risk assessments, we help organisations identify vulnerabilities and establish robust preventive measures, including enhanced due diligence protocols. In the event of suspected financial misconduct, we can deploy investigative expertise, utilising advanced forensic techniques and legal acumen to uncover illicit activities and gather evidence for legal or internal proceedings. ## Investigations United Outcomes stands as a strategic partner for organisations undertaking or requiring investigations into internal misconduct, financial crimes and HR issues. Leveraging a wealth of experience and expertise, our consultancy offers tailored solutions to address the unique challenges presented by these sensitive matters. In cases of internal misconduct, we deploy rigorous investigative techniques to uncover the root causes and extent of the issues, ensuring a thorough and unbiased examination. For financial crimes, our team employs advanced forensic methods to trace illicit activities, gather evidence, and support legal proceedings. In the realm of HR issues, we provide comprehensive guidance, from conflict resolution to compliance with employment laws, fostering a fair and transparent organisational culture. United Outcomes is committed to assisting you in navigating these intricate investigations with discretion, precision and a focus on safeguarding your integrity and the confidence your communities have in you. ![internal investigation interview](https://united-outcomes.com/wp-content/uploads/2024/06/job-interview-e1714728200434.webp "internal investigation interview – United Outcomes – United Outcomes") ## Security Audit United Outcomes excels in providing comprehensive support for internal security audits, particularly those associated with employee behaviour. Our expertise lies in conducting thorough assessments to evaluate the alignment of employee conduct with organisational security protocols and standards. Through meticulous reviews, we identify potential vulnerabilities and risks arising from employee actions, ensuring a proactive approach to internal security. United Outcomes’ collaborate with clients to develop tailored strategies and guidelines that address any identified shortcomings, fostering a secure and compliant work environment. By combining advanced audit methodologies with a nuanced understanding of human behaviour in organisational contexts, United Outcomes empowers businesses to strengthen your internal security measures, mitigate risks, and promote a culture of vigilance and responsibility among employees. ## Security Strategy United Outcomes stands as a trusted partner in crafting comprehensive security strategies tailored to prioritise the safety of employees, customers, clients, and visitors for businesses in the UK. clients, and visitors for businesses in the UK. Our approach begins with a meticulous assessment of the unique risks and challenges faced by the organisation. From there, we work collaboratively to develop robust security frameworks that encompass physical safety measures, cybersecurity protocols and emergency response plans. By integrating cutting-edge technologies, such as surveillance systems and access controls, with a focus on employee training and awareness programs, we ensure a holistic and proactive approach to security. United Outcomes is committed to helping businesses create a secure environment that not only complies with regulatory standards but also fosters a sense of confidence and well-being among all stakeholders, ultimately contributing to the overall success and resilience of your organisation. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Public Safety](https://united-outcomes.com/solutions/public-safety/) **Published:** June 17, 2024 **Author:** James **Content:** # Public Safety Employee, Customer and Visitor Safety is paramount to building and maintaining trust and regulatory compliance. Jump To: - [ Employee Safety ](#Employee-Safety) - [ Customer and Visitor Safety ](#Customer-Visitor-Safety%20) - [ Protect Duty (Martyn’s Law) ](#Martyns-Law) Understand and improve your organisational safety [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![Security Guard discussing Public Safety with customers](https://united-outcomes.com/wp-content/uploads/2024/06/security-guard-reasoning-with-people-e1714730784362.webp "security-guard-reasoning-with-people-e1714730784362.jpg – United Outcomes – United Outcomes") ## Employee Safety Employee safety services for private organisations in the UK are designed to prioritise the well-being of personnel by providing them with essential techniques and training to navigate challenging scenarios. These services focus on equipping employees with the skills necessary to handle difficult customer interactions, navigate potentially dangerous situations, and respond effectively to acts of terrorism. Training programs include communication strategies, de-escalation techniques, and situational awareness to empower employees in diverse workplace environments. By proactively preparing your staff for a range of challenges, you not only enhance the safety of your workforce but also contribute to a more secure and resilient working environment. In an ever-evolving landscape, investing in employee safety becomes crucial if you are committed to fostering a culture of preparedness and ensuring the protection of your most valuable asset – your people. "I wish to place on record my thanks to you and the team for the work you have done – it will lead to further improvement within GMFRS which was always the sole driver" CFOGreater Manchester Fire Rescue Service “I couldn't be happier with the outcome of our collaboration. The professionalism, exceptional level of service, and unwavering commitment to excellence have left a lasting impression. I wholeheartedly recommend them to anyone seeking a reliable and results-oriented partner. They are a true game-changer in their field, and I look forward to working with them again in the future.” Lee DaviesDeputy Director, G4S ## Customer and Visitor Safety United Outcomes works with organisations in the UK, ensuring the safety of visitors and guests in private organisation venues, which requires a comprehensive approach that addresses various potential risks. First and foremost, organisations need to implement robust **weather safety protocols** to safeguard visitors during adverse conditions, including storms or extreme temperatures. **Terrorism safety measures** involve thorough security assessments, emergency response plans and collaboration with law enforcement agencies to mitigate potential threats. Health and safety compliance is crucial, and isn’t just confined to regular inspections, clear signage, and adherence to regulatory guidelines to prevent accidents or health-related issues. **Crime prevention** involves implementing effective security systems, surveillance, and well-trained personnel to deter criminal activities. Additionally, **addressing anti-social behaviour** requires awareness campaigns, vigilant staff and cooperation with local authorities. By integrating these measures, you can create a secure environment that prioritises the well-being of your visitors and guests, fostering a positive and protected experience within your venues. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Services](https://united-outcomes.com/services/) **Published:** June 17, 2024 **Author:** James **Content:** # Services with a Difference #### We unite with your organisation and internal teams to chart uncertainties, integrate resilient strategies, and pave the way for ongoing growth. Services ## Services with a Difference Clients opt for our services because we are adept at collaborating with organisations to facilitate enduring and sustainable transformations in their business operations. Since 2017, we have been instrumental in guiding clients through overseeing public sector projects, programs, portfolios, PMOs and organisational change. Our team of over 70 experts has successfully delivered impactful results in diverse domains, including **Organisational Transformation**, **HR**, **Defence**, **Security**, **Investigation**, and **Training**. Why choose us ## Better Safety, Security and Services Start Here Research has found that **73% of organisations worldwide are unprepared for a business disruption** or **adversity**. United Outcomes offers a comprehensive range of services designed to minimise risk and expedite realising your objectives, drawing upon proven industry solutions customised to your specific situation. ![Discussing Public Safety](https://united-outcomes.com/wp-content/uploads/2024/06/AdobeStock_451273762-1024x1024.webp "Discussing Public Safety – United Outcomes – United Outcomes") ### How We Help Organisations Through our modular services and solutions, organisations enjoy unparalleled flexibility, allowing them to choose tailored packages that suit their specific needs. Whether opting for stand-alone services or a comprehensive cradle-to-grave approach, where we stay involved until the change seamlessly integrates into Business as Usual, organisations have the freedom to shape their engagement with us according to their preferences. If you need a complete service and solution package, including Project Management Office (PMO), Implementation, and Operational support, we collaborate with you to craft a customised engagement. 01. #### Advisory At United Outcomes our Advisory Services are meticulously crafted to prioritise and enhance various facets of organisational strength and adaptability. Our commitment extends to bolstering business resilience and recovery strategies, ensuring the robustness of health and safety protocols, fortifying business security measures and offering comprehensive training programs. [ Learn more ](https://united-outcomes.com/services/advisory/) ## 02. ##### Consultancy nited Outcomes excels in delivering Consulting Services that zero in on critical aspects of organisational fortitude and adaptability. Our comprehensive approach encompasses strategic initiatives for enhancing business resilience and recovery strategies, optimising health and safety protocols, fortifying business security frameworks and implementing targeted training programs. [ Learn more ](https://united-outcomes.com/services/consultancy/) ## 03. ##### PMO United Outcomes distinguishes itself by offering a comprehensive PMO as a Service to organisations in the private sector, ensuring streamlined and effective project management practices. Our tailored approach involves establishing a Project Management Office (PMO) that aligns seamlessly with the unique needs and objectives of each client. [ Learn more ](https://united-outcomes.com/services/pmo/) ## 04. ##### Implementation United Outcomes' implementation experts collaborate closely with clients to propel and maintain execution, guaranteeing lasting change even beyond our direct involvement. [ Learn more ](https://united-outcomes.com/services/implementation/) ## 04. ##### Operations Uniquely, United Outcomes has the capability to remain deeply integrated within your organisation, ensuring that any new processes, programs, strategies, or changes seamlessly transition into Business as Usual. [ Learn more ](https://united-outcomes.com/services/operations/) Testimonials ## What Our Client’s Say About Us "The collaboration was outstanding due to their professionalism, excellent service, and commitment to excellence, making them a reliable and impactful partner that I highly recommend and look forward to working with again." Lee DaviesDeputy Director, G4S "The review program created significantly improved agency efforts to prevent and address corruption, receiving very positive feedback due to the team's attentive listening and focus on achieving the best outcomes to enhance public confidence." Counter-Corruption CommitteeGovernment of Bermuda "What impressed me most was the desire to listen and find solutions that were focused on us, our people, our objectives and the values-based culture we have and want to grow further." Jane LambertCEO, ECG "They worked with me personally to build and deliver a programme that is current, informative, engaging and, most of all, highly impactful. ." Fergus MayneUK & Ireland Country Manager, Motorola "[UO] collaborated with us on diagnostics and leadership challenges, creating a flexible learning and development model that has yielded significant benefits, while their expertise and adaptability received excellent feedback." Kirk OlsenDirector, Wildlife Conservation Society ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Energy and Utilities](https://united-outcomes.com/industries/energy-and-utilities/) **Published:** August 6, 2024 **Author:** James Baldwin **Content:** # Energy and Utilities Conflict and Risk Conflict management in the energy and utilities sector in the UK requires a multifaceted approach to ensure smooth delivery of services and maintain safety standards. Safety Personal safety and self-protection are critical for everyone, particularly for utility and energy workers in the UK. Verbal abuse, physical abuse and sexual harassment are some of the incidents that workers may have to deal with. Violence towards workers Energy & Utilities is increasing at an exponential rate in the UK with **one in three workers verbally abused at work and 26% faced physical abuse**. Abuse towards workers in every sector is increasing, thus, creating an urgent need for a variety of in-depth training ranging from conflict resolution, lone worker safety and breakaway training to ensure their workers are ready for any situation. United Outcomes not only supports with creating sustainable strategies for safety of workers, but also provides all the training they may need ## Who We Help United Outcomes’ Energy and Utilities practice offers services across many areas ![utility workers in conflict](https://united-outcomes.com/wp-content/uploads/2024/08/workers-talking-in-factory-768x576.webp "utility workers in conflict – United Outcomes – United Outcomes") - Water Services - Power Generation - Resourve Management - Energy Distributors - Broadband Providers [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## How We Help We support Energy and Utilities organisations by creating holistic training for workers, from customer call centres where employees endure verbal abuse, through to lone workers visiting public sites as well as private homes. United Outcomes is uniquely positioned to provide this training due to our team’s background in safety incidents ranging from critical through to anti-social behaviour Conflict & Risk United Outcomes provides conflict management services for the UK energy and utilities sector, focusing on effective communication and active listening to foster a respectful work environment. We offer training in conflict awareness, de-escalation, mediation, negotiation, and persuasive communication to equip employees with the skills needed to handle disputes constructively. Safety United Outcomes offers comprehensive safety and self-protection services tailored for utility and energy workers in the UK, emphasizing the importance of proxemics—the study of personal space and body language. Additionally, United Outcomes addresses the challenges faced by lone workers who encounter verbal, physical, and sexual harassment both in homes and public spaces. 01. ## Our Services ##### Conflict Management Conflict management in the energy and utilities sector in the UK requires a multifaceted approach to ensure smooth delivery of services and maintain safety standards. Effective conflict resolution starts with clear communication and active listening, fostering an environment where all workers feel heard and respected. Implementing regular training on conflict resolution techniques, such as mediation and negotiation, can equip employees with the skills needed to address disputes constructively. Additionally, having a robust framework for reporting and managing grievances ensures that conflicts are resolved fairly and efficiently, ultimately contributing to a more cohesive and productive workforce. United Outcomes delivers: - Conflict awareness and triggers training - Conflict de-escalation techniques and processes - Mediation and negotiation techniques - Redirecting negative behaviour and verbal abuse - Persuasive communication - Supporting emotionally distressed customers Customer Services specialised training to handle conflict remotely 02. ##### Risk Assessment and Situational Awareness Risk assessment and situational awareness are crucial for energy and utilities workers who visit people’s homes, particularly in relation to verbal and physical abuse. Before entering a home, workers should evaluate the potential for aggressive behaviour, looking for warning signs such as previous incidents recorded in company databases. Situational awareness is vital, as workers must stay alert to changes in the resident’s behaviour and the environment. Recognising early signs of verbal or physical hostility, such as raised voices, aggressive body language, or threats, allows workers to take preventative measures, such as de-escalation techniques or exiting the premises safely. By prioritising these strategies, workers can protect themselves from harm while maintaining professional and respectful interactions with residents. United Outcomes supports with: - Decision making on-premises - Pre-Incident predictors and situational awareness - Extraction from an unsafe situation - Working with local authorities - Working with and alerting Social Workers 03. ##### Personal Safety and Protection Personal safety and self-protection are critical for everyone, particularly for utility and energy workers in the UK. Proxemics, the study of personal space and body language, plays a significant role in enhancing safety. Maintaining an appropriate distance, being mindful of body language, and positioning oneself strategically can prevent confrontations. In homes, selecting escape routes requires careful consideration of movement, time, and distance. Clear, accessible paths should be established for quick evacuations. Instinctive protection, such as learning basic self-defence techniques, is essential for survival during common assaults. Moreover, understanding the legal rules for the correct use of force is vital, especially for at-risk teams. These rules, delivered based on a thorough Training Needs Analysis, ensure that workers respond appropriately to threats while remaining compliant with the law. 04. ##### Lone Workers Verbal abuse, physical abuse and sexual harassment are some of the incidents that lone workers may have to deal with when on duty visiting individual’s homes. Lone workers are also facing an increase of abuse when working on public streets and in communities. United Outcomes provides training in: - Identifying the first signs and behaviours of violence, abuse, and intimidation - Identifying the phases of crisis or out-of-control behaviour early - Fundamental tactics for de-escalating - Preparation for exiting an escalating situation in a safe way - From verbal communication tactics to physical intervention - Self-protection tactics at a fundamental level (primary assaults) - Self-protection tactics at a higher-risk level (common assault types) 05. ##### Breakaway Training Breakaway training for staff in the UK’s Energy and Utilities sector is becoming increasingly crucial as the incidence of workplace violence and aggressive behaviour rises. Our specialised training equips employees with techniques to safely disengage from physical confrontations, ensuring their own safety and that of others. As the sector often involves direct interaction with diverse and sometimes unpredictable clientele, often, in their homes, having workers proficient in breakaway skills is essential. United Outcomes trains Energy and Utilities workers on key breakaway strategies that can be used in any situation, and on any premise. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Oil and Gas](https://united-outcomes.com/industries/oil-and-gas/) **Published:** August 23, 2024 **Author:** James Baldwin **Content:** # Oil and Gas Talent Management Talent management is necessary for organizations to attract, develop, and retain skilled employees, ensuring long-term success and competitive advantage. Leadership Development Leadership development and succession planning are necessary for organizations to ensure a continuous pipeline of capable leaders who can drive future growth and maintain stability during transitions. From 2018 to 2022, the number of workers in the UK’s Oil and Gas industry decreased. In 2022, workers left their jobs due to inflation, concerns about sustainable development, and the industry’s reputation. In 2023, the UK government announced a £16 billion plan to create 250,000 jobs in low-carbon industries. This plan might encourage Oil and Gas workers to look for jobs in the renewable and low-carbon sectors. To keep their workers, Oil and Gas companies will need to improve working conditions and offer retraining. In 2021, almost 90% of these companies had trouble finding skilled workers. The industry’s aging workforce, with only 12% under 30 in 2021 adds more complexity for an highly complex situation. ## Who We Help United Outcomes’ Oil & Gas practice offers services across many areas ![utility workers in conflict](https://united-outcomes.com/wp-content/uploads/2024/08/workers-talking-in-factory-768x576.webp "utility workers in conflict – United Outcomes – United Outcomes") - Upstream (Exploration and Production) - Midstream - Downstream - Oilfield Services - Petrochemicals [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## How We Help We support Oil and Gas organisations with numerous Talent Management and Leadership Development Services, including: - Talent Acquisition Strategies - Talent Retention - Succession Planning - Executive Leadership Training - Diversity and Inclusion 01. ## Our Services ##### Talent Acquisition Talent acquisition in the Oil and Gas industry is challenging due to several factors: the need for highly specialised skills, an aging workforce nearing retirement, and the industry’s cyclical nature leading to hiring uncertainties. Geographic challenges, negative environmental perceptions, and competition from other sectors further complicate recruitment. Additionally, the adoption of new technologies requires a different skill set, while stringent regulatory compliance and lengthy hiring processes add complexity. To attract and retain talent, the industry must employ targeted recruitment strategies, invest in continuous training, improve its image, and offer competitive compensation. United Outcomes works with organisations to create unique talent acquisition strategies and is uniquely experienced in sectors which have historically struggled with talent acquisition 02. ##### Talent Retention Employee retention in the Oil and Gas industry has historically been difficult due to the sector’s inherent volatility, characterised by fluctuating oil prices and economic uncertainty, which can lead to job insecurity and layoffs. The demanding work environments, often in remote or hazardous locations, contribute to high stress and burnout. The industry also faces stiff competition from other sectors offering better work-life balance and stability. Additionally, negative public perceptions about the environmental impact and sustainability issues deter long-term commitment. The significant gap left by retiring experienced professionals and the necessity for continuous skill development in response to technological advancements further exacerbate retention challenges. United Outcomes has supported sectors with similar struggles to create strategies on retaining talent long-term. 03. ##### Succession Planning Succession planning is crucial in the oil and gas industry due to its reliance on highly specialised skills and the impending retirement of a significant portion of the workforce. The sector’s complex, high-stakes operations require experienced leadership to navigate economic volatility, regulatory compliance, and technological advancements. Effective succession planning ensures the continuity of expertise, minimises operational disruptions, and maintains a competitive edge by preparing the next generation of leaders to address the industry’s unique challenges and drive sustainable growth. United Outcomes supports the Oil and Gas sector with succession planning by providing tailored strategies to ensure the seamless transition of key roles and maintain organisational stability. 04. ##### Executive Leadership Training Executive Leadership Training is especially important in the oil and gas industry, where cohesive and effective leadership is critical to maintaining safety standards, optimizing production, and responding agilely to market fluctuations. United Outcomes supports the Oil and Gas industry with executive leadership training designed to foster harmony, effectiveness, and collaborative working environments. Our programs are tailored to address the unique challenges of the sector, such as managing teams in remote or high-risk locations, navigating economic volatility, and adhering to strict regulatory standards. By focusing on leadership development, conflict resolution, and strategic decision-making, United Outcomes ensures that executives are well-equipped to lead diverse teams, drive operational efficiency, and enhance communication across all levels of the organisation. 05. ##### Diversity and Inclusion Diversity and inclusion are vital in the oil and gas sector as they foster a wide range of perspectives, driving innovation and problem-solving in an industry known for its complex challenges. United Outcomes supports Oil and Gas organisations in setting up effective diversity and inclusion programs by offering comprehensive consulting services tailored to the industry’s specific needs. Our expert teams begin with a thorough assessment of the current workforce demographics and organisational culture to identify gaps and opportunities for improvement. We then design and implement customised strategies, including diversity training, inclusive leadership development, and mentorship programs aimed at fostering an inclusive work environment. Additionally, United Outcomes facilitates stakeholder engagement and communication to build a shared commitment to diversity and inclusion, ultimately enhancing the organisation’s ability to attract and retain a diverse talent pool, drive innovation, and improve overall performance. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Hospitality and Leisure](https://united-outcomes.com/industries/hospitality-and-leisure/) **Published:** July 24, 2024 **Author:** James Baldwin **Content:** # Hospitality and Leisure Strategy United Outcomes teams up with your internal Operations, Safety and Security as well as Risk and Compliance senior leaders to support them in creating safety and resilience. Operations United Outcomes go beyond a ‘tick-box’ exercise to truly enhance your employees skills in personal safety, keeping guests safe, managing crises and de-escalation to ensure confidence is maintained in your facility. Hospitality and leisure organisations must excel in crisis preparedness, response, and organisational resilience due to their guest and visitor-centric nature. United Outcomes provides both strategic and operational support, distinguished by our extensive experience in critical, major and serious incidents, counter-terrorism, and disaster management. Our team’s hands-on expertise ensures that every engagement with us delivers valuable and actionable insights and improvements directly from the field. ## Who We Help United Outcomes’ Hospitality and Leisure practice offers services across most industry areas ![](https://united-outcomes.com/wp-content/uploads/2024/07/iStock-1164435677-768x512.webp "Happy Hotel Clerks Are Welcoming Professional At Counter – United Outcomes – United Outcomes") - Hotels and Resorts - Restaurants and Food Services - Gaming and Casinos - Cruise Lines - Sports and Recreation - Events and Conference Management - Theme Parks and Attractions - Museums - Leisure Facilities [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## How We Help What sets our teams apart is their extensive background working in some of the highest-pressure, largest and most visible locations and events - London Olympics - International, European and national sporting events - Music events - Major public safety events (public demonstrations, festivals, etc.) - Counter-terrorism operations Strategy United Outcomes teams up with your senior leaders to support them in creating safety and resilience throughout your organisation, keeping venues and visitors safe. With risk to venues, visitors and guests increasing at an exponential rate, United Outcomes provides you with a team that has seen, and dealt with every major and critical issue, your organisation is in safe pair of hands. Operations United Outcomes works with a range of Hospitality and Leisure organisations to support them in achieving compliance with regulation and legislation. More importantly, we support your staff in going beyond a ‘tick-box’ exercise to truly enhance their skills in personal safety, keeping guests safe, managing crises and de-escalation to ensure confidence is maintained and your brand protected. ## Martyn's Law We support organisations in the hospitality and leisure sector with a range of services to achieve preparedness for the upcoming legislation, the Protect Duty, also known as Martyn’s Law. - Risk Assessment and Analysis - Safety strategy and Operations - Security Planning and Implementation - Regulatory and Compliance Support - Training and Awareness - Emergency and Response Planning [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) 01. ## Our Services ##### Disaster Prevention and Management In the UK’s hospitality and leisure sector, disaster and incident prevention and management are critical to ensuring the safety and well-being of guests and staff, as well as maintaining operational continuity. Effective disaster management involves comprehensive risk assessments, robust emergency response plans, and regular training for staff to handle various scenarios, including natural disasters, fires, and health emergencies. Compliance with UK regulations and industry standards, such as the Health and Safety at Work Act and the Regulatory Reform (Fire Safety) Order, is essential. United Outcomes delivers: - Strategic crisis response and coordination planning - Crisis command centre set-up - Stakeholder mapping and engagement - Crisis strategy and scenario planning - Post incident review & learning - Crisis communications & reputation management 02. ##### Critical Incident Management Critical incident management is a vital component of operational safety in the UK’s hospitality and leisure sector, requiring well-coordinated strategies to effectively respond to emergencies such as natural disasters, serious operational incidents, security threats, or health crises. United Outcomes brings specialised knowledge and experience in risk assessment, emergency planning, and crisis response, providing tailored solutions that enhance preparedness and resilience. Our comprehensive support includes: - Training staff of all levels to manage incidents and return to normality - Developing robust response protocols - Ensuring compliance with legal and regulatory requirements. - Table-top exercises 03. ##### Visitor and Guest Safety Visitor and guest safety must be a top priority for the hospitality and leisure sector, as it directly impacts people, their families and the community as well as customer satisfaction, brand reputation, and overall business success. Implementing comprehensive safety protocols and ensuring rigorous planning can significantly enhance the security and comfort of guests. United Outcomes supports by: - Conducting thorough risk assessments, - Developing detailed emergency response plans - Staff training to handle various safety scenarios - Tabletop exercises for senior leadership teams 04. ##### Conflict Management Conflict management training is essential for staff in the UK’s hospitality and leisure sector, enabling them to identify, prevent, and handle conflicts professionally. Staff equipped with these skills can recognise early signs of tension, allowing them to intervene proactively and prevent escalation. Effective conflict management training provides employees with techniques to de-escalate disputes, maintain calm, and communicate assertively yet respectfully. United Outcomes provides a range of training including: - Managing emotionally distressed guests and visitors - De-escalation skills - Crises interventions - Persuasive techniques - Conflict trigger identification - Danger and violence assessment 05. ##### Staff Safety and Physical Intervention In the UK’s hospitality and leisure sector, ensuring staff safety through Physical Intervention training has become increasingly vital due to a rise in violence and attacks on employees. Physical Intervention training equips staff with the skills to de-escalate potentially volatile situations, handle aggressive behaviour safely, and protect themselves and others from harm. United Outcomes delivers: - Group Training - Individual Training - Train the Trainer 06. ##### Breakaway Training Breakaway training for staff in the UK’s hospitality and leisure sector is becoming increasingly crucial as the incidence of workplace violence and aggressive behaviour rises. This specialised training equips employees with techniques to safely disengage from physical confrontations, ensuring their own safety and that of others. As the sector often involves direct interaction with diverse and sometimes unpredictable clientele, having staff proficient in breakaway skills is essential. This training not only enhances personal safety but also empowers employees to manage challenging situations confidently and effectively, reducing the risk of injury. Moreover, fostering a safe work environment through breakaway training helps maintain high morale and staff retention, while also ensuring compliance with health and safety regulations. Ultimately, investing in such training reflects a commitment to safeguarding both employees and guests, reinforcing the overall security and integrity of the hospitality and leisure industry. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Internal Risks and Disruptions](https://united-outcomes.com/solutions/internal-risks-and-disruptions/) **Published:** August 7, 2024 **Author:** James Baldwin **Content:** # Internal Risks & Disruptions of employees are not actively engaged in their work1 0 % report bad management is causing them stress2 0 % of organisations are vulnerable to Insider Threats3 0 % Senior Leaders of today are facing more complexity in business both internally and externally than ever before. Workplace conflict, bullying and harassment are increasing, in the UK, close to **10 million people experienced conflict at work** each year with **5 million** reporting **anxiety** and **depression** as a result. **900,000** took time off work to deal with work-related stress. Business Leaders are now only having to contend with external hostilities but look inwards and find strategies to harmonise their teams and departments. ## Assessing Employee Engagement ![](https://united-outcomes.com/wp-content/uploads/2024/07/iStock-1164435677-1200x800.webp "Happy Hotel Clerks Are Welcoming Professional At Counter – United Outcomes – United Outcomes") Actively disengaged employees cost the global economy an estimated £7.4 trillion annually in lost productivity, which is roughly 10% of global GDP. Studies have found that a 5% increase in employee engagement is linked to a 3% increase in revenue growth the following year. Studies have established that up to 77% of employees are disengaged in their work in any given organisation, creating huge pressure for those employees who are actively engaged as well as affecting the bottom line. Assessing and auditing your workforce is complex which is why United Outcomes steps in as a independent partner. The United Outcomes team have over 30 years of investigation, assessment and auditing experience. We work alongside your HR and Senior Leadership teams, provide a deep-dive audit on your entire workforce productivity and provide your internal teams with root causes and a blueprint for resolution. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) Hidden Costs The hidden cost of rising workplace sickness in the UK has increased in 2024 to more than **£100bn a year**, largely caused by a loss of productivity amid increasing levels of presenteeism. Most increase in cost to businesses (**£25bn**) was because of lower productivity, with employees not fully functioning in the workplace. ## Workplace Conflict Workplace conflict is on the rise, with over one in three workers in the UK experiencing such issues, resulting in an annual cost of £28.5 billion. Conflict-induced productivity losses alone account for an estimated £550 million. Additionally, around 9% of employees take time off due to stress, anxiety, and depression linked to workplace conflicts, leading to a total loss of 15 million working days per year. The volume, velocity and variety of conflicts are increasing significantly, posing a major challenge for many businesses and their HR departments. Many HR leaders and staff are overwhelmed and lack the resources or expertise to manage the growing volume and complexity of these issues effectively. Despite their willingness to address these conflicts, the sheer scale of the problem often leaves them struggling to deal with every reported incident. Above and beyond this, unreported conflict causes hidden stressed between individuals as well as entire teams. The ultimate cost of conflict is employee attrition; however, in the months leading up to this, it can cause distraction and presenteeism, the act of attending work while not fully functioning due to stress. United Outcomes supports Senior Leaders and HR teams in uncovering the root causes of conflict in the workplace by diagnosing cultural issues, hostile practices and toxic behaviour. We also provide a blueprint for resolution and can work side-by-side with you to deliver change and transformation across your organisation or individual teams. ## Leadership Gaps With 84% of employees stating they have experienced poor management and an average of 60% of managers rated poorly in leadership effectiveness, it’s clear why almost 60% of managers admit they’ve never had formal management or leadership training. Often, high-performing individual contributors are promoted to management roles with little to no preparation. The statistics paint a stark picture. United Outcomes holds vast experience in training managers to become better leaders, how to deal with stress that comes with being a leader and how to get the best out of their teams in a positive way. Our leadership training focuses on three core elements, Managing Down, Managing Across and Managing Up, this ensures your managers can excel in leading people, working in harmony with people and working with their own managers and leaders, whether that’s the ELT, the Board or Investors. Statistics - 40% of employees rate their manager as 'bad' - 60% of employees report that their manager damages their self-esteem - 65% of employees say they would prefer a new manager over a salary increase - 75% of employees report that their manager is the worst and most stressful part of their job ## Cultural Shifts Organisations are typically poor at self-diagnosing their culture, it’s when symptoms start to appear with attrition, conflict and poor performance that most organisations gain a sense of cultural issues; and even once this is established, finding the root cause is often difficult when undertaken internally due to blind spots and bias. United Outcomes supports you by performing a culture assessment audit, narrowing in on five main issues listed. Our team sets out to assess which issues may be prevalent in your organisation, audit the complexity, run discovery on root causes and supply a plan of action. Main Issues - Abusive behaviour including bullying, harassment and hostility - Unethical behaviour including dishonesty and a tendency to ignore governance and regulations - Ruthless competitiveness - Non-inclusiveness including with race, gender and disability - Disrespectful behaviour between colleagues, teams and departments ## Internal Investigations United Outcomes supports organisations and HR teams with internal investigations by providing expert guidance and comprehensive services designed to ensure thorough, unbiased, and efficient processes. Our team of seasoned professionals assists in navigating the complexities of workplace conflicts and misconduct, offering tailored investigation strategies that align with your organisational needs. We conduct meticulous fact-finding, witness interviews, and evidence analysis while maintaining confidentiality and sensitivity. Additionally, we provide detailed reports and actionable recommendations to help resolve issues and prevent future occurrences. By partnering with United Outcomes, organisations can manage internal investigations with confidence, ensuring fair outcomes and maintaining a healthy workplace environment. ## Talent Management Over 80% of C-Level executives express concern about skill gaps within their workforce. Organisations face challenges in identifying these gaps, with few having standardised methods for benchmarking skills. Many leaders rely on OKRs and KPIs to measure productivity but struggle to monitor upskilling and identify gaps. United Outcomes addresses this by collaborating with Department Heads, HR, and Learning and Development teams to create standardised skills measurements. We also develop a common language for discussing skills, ensuring consistency across the organisation. According to a recent survey, only 10% of HR executives have a well-defined skills taxonomy or framework. Without a cohesive framework, tracking and monitoring skills across teams becomes nearly impossible, leading to inconsistent standards and results. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![Talent Management Session group of professionals.](https://united-outcomes.com/wp-content/uploads/2024/08/AdobeStock_735506859.webp "Talent Management Session group of professionals. – United Outcomes – United Outcomes") 1. Gallup’s [*State of the Global Workplace 2023 Report*](https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx) indicates that a significant portion of the global workforce (59%) isn’t disengaged and 18% are actively disengaged. 2. In a 2020 SHRM survey, [84% of employees](https://www.shrm.org/about-shrm/press-room/press-releases/pages/survey-84-percent-of-us-workers-blame-bad-managers-for-creating-unnecessary-stress-.aspx) said poor management stressed them out significantly and can cause a lot of unnecessary work. 3\. According to a [Cybersecurity Insiders report](https://www.cybersecurity-insiders.com/download-reports/), **74%** of organisations are vulnerable to insider threats, with the average cost of **over £12 million** and many caused by employee negligence. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Public Services](https://united-outcomes.com/industries/public-services/) **Published:** August 6, 2024 **Author:** James Baldwin **Content:** # Public Services Strategy Brexit, Immigration, Environment, Crime and Housing are some of the biggest issues facing the the UK. United Outcomes helps you prepare your leadership and created proactive strategies to address emerging challenges. Operations United Outcomes go beyond ‘tick-box’ exercises to effectively enhance your public service operations with assessment, planning, management and execution. Our deep experience in HR, training and security have been successfully leveraged across all sectors of public service. Given the constraints of limited resources and rapidly growing demand and advancing risks, public service organisations that embrace continuous innovation can significantly impact outcomes for both individuals and communities. United Outcomes provides both strategic and operational support, distinguished by our extensive experience working for the public sector, and more uniquely, in the public sector ## Who We Help United Outcomes’ Public Services practice offers services across all areas of Public Service ![Scottish parliament](https://united-outcomes.com/wp-content/uploads/2024/08/scottish-parliament-e1722953221937-768x712.webp "Scottish parliament – United Outcomes – United Outcomes") - Central Government - Local Government - Defence - Public Safety - Education - Border Services - Public Health - Non Profit [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## How We Help Communities and businesses rely on the public sector for service stability and continuity; however, with social, economic, environmental and safety issues a growing challenge, the Public Services sector is having to adapt at an extraordinary pace and approach new and old issues with innovation far beyond embracing new technology. Processes, People and Priorities will define the way forward and United Outcomes supports with just that. Our team have run major programmes within Local Authorities, Public Health, Police, Prison, and Fire Services to support scalable and manageable transformation that ensures a lasting outcome. Strategy Recognising the strain of limited resources amidst growing demands and advancing risks, United Outcomes helps public service organisations embrace continuous innovation to deliver impactful outcomes. United Outcomes specialises in transformation and improvement programmes, ensuring these services can adapt to changing societal, economic, and environmental conditions, while maintaining stability and continuity for the communities they serve. Operations Leveraging extensive experience within the public sector, the firm offers practical solutions that enhance operational effectiveness across diverse areas, including Local Government, Public Health, Defence, and Public Safety. By focusing on key elements such as workforce management, process optimisation, and risk mitigation, United Outcomes helps public service organisations navigate challenges like budget constraints, regulatory compliance, and evolving public expectations 01. ## Our Services ##### Central Government Brexit, Immigration, Environment, Crime and Housing are some of the biggest issues facing the Government in the UK now, and certainly for the foreseeable future. United Outcomes provides support with programmes related to: - Executive Leadership - Workforce Planning - Human Capital, Talent Management and Total Rewards - Transformation and Improvement - Change Management - Performance Management - Vendor Management and Supply Chain Sustainability and Integrity Our experts have all worked in the Public Sector, as well as the Private sector, at executive, management, supervisory, frontline and support roles, delivering change and transformation programmes across numerous services for sustainable and scalable outcomes related to leadership, strategy and operations. 02. ##### Devolved and Local Government Local Government has never had to do more, with less in its history. Local Authorities have had to balance tightening budgets with higher public expectations, new critical issues and talent transition gaps, United Outcomes stands prepared with our experts to support in a wide variety of areas, including: - Executive Leadership Training - Advancing Career Training - Workforce Management - Estates and Facilities Security - Human Capital, Talent Acquisition and Retention - Operational Management - Citizen Safety - Performance Management - Business Case Development 03. ##### Defence With funding uncertainty, cost overruns, skills shortages – including an aging workforce with difficulty attracting young talent – supply chain resilience, environmental and sustainability concerns as well as ongoing public scrutiny, the Defence Industry in the UK is currently navigating change like never before. Below are some of the services that are delivered in a collaborative way with numerous branches within Defence: - Evaluation & Studies - Talent Transition - Human Capital & Talent Management - Change management - Program & project management 04. ##### Public Safety United Outcomes supports public venues prepare for the upcoming Martyn’s Law to counter terrorism. We also provide a wide range of public safety measures to meet the challenges of the growing profile of public place violence and ensuing fear of it, to make places safer and people feel so. We support Libraries, Community Centres, Job Centres and a variety of venues to achieve full compliance and exceed regulations for safety. Our services include: - Risk Assessment and Threat Analysis - Incident Prevention - Security Planning and Implementation - Regulatory and Compliance Support - Training and Awareness - Emergency and Response Planning 05. ##### Education Ensuring the safety of students and staff in schools and universities in the UK involves a multifaceted approach that includes robust security measures, comprehensive health protocols, and mental health support. Schools and universities must implement stringent access controls, such as secure entry points and surveillance systems, to prevent unauthorised access and enhance campus security. Regular emergency drills and clear communication channels for reporting concerns also play vital roles in creating a secure and responsive educational environment. Above and beyond this, schools will have to comply with Martyn’s Law. United Outcomes can support with a variety of outcomes for both schools and universities in the UK including: - Risk Assessment and Threat Analysis - Incident Prevention - Security Planning and Implementation - Regulatory and Compliance Support - Training and Awareness - Emergency and Response Planning 06. ##### Border Services Border Management is one of the biggest public issues in the UK. Border Security is paramount with smuggling, trafficking and illegal migration at its highest levels – and with these issues, organised crime and terrorism have access to the UKs people, businesses and venues. United Outcomes supports in creating resilience through a variety of services including: - Executive Leadership Training - Personal Safety Training - Breakaway Training - Conflict Management - Investigative Techniques 07. ##### Public Health The NHS is a cornerstone of the UK providing meaningful healthcare to all it’s citizens. NHS staff are under more pressure than ever with backlogs, quotas and deadlines constantly looming, above and beyond this, they are also dealing with increased security threats, violent and anti-social behaviour and critical incidents. United Outcomes is proud to provide services to support NHS staff and facilities with a range of services including: - Executive Leadership Training - Estate and facilitates safety - Patient Safety (PSIRF) - Business Case Development - Personal Safety Training - Managing emotionally distressed guests and visitors - De-escalation skills - Crises interventions - Persuasive techniques - Conflict trigger identification - Danger and violence assessment - Threat/Risk Contingency Planning - Critical Incident Management 07. ##### Charities Charities face many challenges in a complex world. They need to build trust, ensure accountability, maintain good governance, and protect their reputation. Charities must also measure their social impact, work efficiently, and achieve positive impactful results, all while staying focused on effective fundraising, whilst playing a crucial role in solving tough social and environmental issues. Our team provides a broad range of expertise to help charities tackle these strategic and operational challenges, allowing them to fulfil their mission and make a meaningful impact. United Outcomes has supported a variety of Charities with: - Business Case Development - Internal and External Investigations - Leadership Training - Relationship building with Local Authorises - Threat Analysis and Mitigation - Personal Safety Training - Critical Incident Planning [ Charity Services ](https://united-outcomes.com/industries/ngos-and-charities/) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Retail and Manufacturing](https://united-outcomes.com/industries/retail-and-manufacturing/) **Published:** August 6, 2024 **Author:** James Baldwin **Content:** # Retail and Manufacturing Supply Chain United Outcomes has vast expertise in assessments, audits and investigations, supporting Retailers and Manufacturers uncover every aspect of their Supply Chain Investigations United Outcomes offers comprehensive training programs on auditing and investigative techniques to ensure self-sufficiency regarding vendors and suppliers In recent years, Retail and Manufacturing supply chains have come under intense scrutiny, making it imperative for companies to ensure their operations are ethical and sustainable. At the board level, there is a growing recognition that maintaining ethical supply chains is not only a moral obligation but also a strategic necessity. Companies are increasingly committed to avoiding child labour, modern slavery, and environmental damage, understanding that these practices can severely damage their reputation and financial standing. Board members are now prioritizing transparency, accountability, and sustainability, investing in rigorous auditing processes, ethical sourcing strategies, and robust compliance programs. By doing so, they aim to foster trust among consumers, investors, and other stakeholders, while contributing positively to global social and environmental goals. ## Who We Help United Outcomes Retail and Manufacturing practice offers services in all markets and retail sectors - Luxury Fashion - Fast Fashion - Food and Beverage - Health and Beauty - FMCG - Automotive - Aerospace and Defence - Electronics and Electrical - Textile and Apparel [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ![co-workers perform supply chain analysis at shipping container yard](https://united-outcomes.com/wp-content/uploads/2024/08/supply-chain-analysis-two-workers-inspecting-containers-e1724754776669-768x596.webp "supply chain analysis two workers inspecting containers – United Outcomes – United Outcomes") ## How We Help Retailers and Manufacturers have vastly complex supply chains, and within this vast complexity, unethical practices often slip through the cracks. Supply Chain software improves supply chain mapping, and forms and assessments provide organisation with information, but **with 76% of world trade coming from transactions within global supply chains, blind spots keep bad actors, unethical practices and regulatory issues hidden.** The United Outcomes team has vast expertise in assessments, audits and investigations, supporting Retailers and Manufacturers uncover every aspect of their Supply Chain. Our investigators deep dive into every supplier and vendor throughout your entire supply chain, report any risks, support on remedial actions and operationally work with vendors and suppliers to achieve compliance. 01. ## Our Services ##### Supply Chain Assessments As an initial indicator, United Outcomes assessments focus on scrutinising vendors and suppliers to ensure the complete absence of unethical practices, including modern slavery, child labour, and environmental damage. Utilising a combination of on-the-ground investigations, advanced data analytics, and stakeholder interviews, United Outcomes provides a comprehensive evaluation of each link in the supply chain. This thorough approach not only identifies potential risks and compliance issues but also offers actionable insights to foster ethical practices. By maintaining stringent standards and transparency, United Outcomes helps companies uphold their commitments to social responsibility and sustainability, safeguarding their reputations and building consumer trust. 02. ##### Supply Chain Audits When vendors and suppliers are flagged as risky in the initial assessment, United Outcomes’ specialised audit teams undertake comprehensive and rigorous audits to ensure full compliance with ethical standards. These audits involve a detailed examination of the flagged entities’ operational practices, labour conditions, and environmental impact. The teams conduct site visits, interview workers, review documentation, and utilise advanced technological tools to gather and analyse data. They assess the presence of modern slavery, child labour, unsafe working conditions, and environmental violations. By providing a clear and thorough evaluation, United Outcomes not only identifies and documents breaches but also collaborates with vendors to implement corrective actions. This proactive approach helps mitigate risks, ensuring that the supply chains are ethical, sustainable, and transparent, thus protecting the integrity and reputation of the companies they support 03. ##### Supply Chain Investigations United Outcomes plays a crucial role in assisting retailers and manufacturers with their own internal investigations into supply chain unethical practices flagged by customers, the media, regulators or law enforcement. Leveraging our extensive expertise and investigative capabilities, United Outcomes collaborates closely with organisations’ internal teams to thoroughly examine the allegations. This involves deploying skilled investigators to conduct in-depth interviews, scrutinise records, and perform on-site inspections. Utilising advanced forensic tools and data analytics, our team trace the origins of the flagged issues, identify systemic problems, and uncover any hidden unethical practices such as child labour, modern slavery, or environmental breaches. United Outcomes then provides a comprehensive report detailing their findings and recommendations for remediation. This support ensures that companies can respond promptly and effectively to external concerns, maintain their ethical standards, and rebuild trust with stakeholders 04. ##### Investigative Training United Outcomes offers comprehensive training programs for Supply Chain and Risk departments, equipping them with essential auditing and investigative techniques to ensure self-sufficiency in future supply chain decisions regarding vendors and suppliers. Our training sessions cover a wide range of critical skills, including risk assessment methodologies, ethical compliance standards, data analysis, and on-site inspection procedures. Participants learn how to effectively identify and address issues such as modern slavery, child labour, and environmental violations. Through hands-on workshops, case studies, and expert-led discussions, United Outcomes ensures that these departments can independently conduct thorough and accurate assessments. This empowerment fosters a culture of vigilance and accountability, enabling companies to maintain ethical supply chains proactively and respond swiftly to any emerging risks or concerns ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [NGOs and Charities](https://united-outcomes.com/industries/ngos-and-charities/) **Published:** August 6, 2024 **Author:** James Baldwin **Content:** # NGOs and Charities Strategy United Outcomes works with Senior Leadership Teams to tackle strategic issues of funding, regional regulations and navigating corruption and strategies to keep your staff safe in volatile and dangerous environments. What sets our teams apart is their extensive background of working in the field including: Mongolia, Vietnam and Kyrgyzstan Operations United Outcomes works with a range of NGOs and Charities to support them in training their on-the-ground teams in every region across the globe. We excel in training teams on conducting thorough investigations and working with local law enforcement. Whether it’s training to teach them how to navigate political situations, organised crime gangs, or how to work in harmony with local law enforcement and its people, United Outcomes has your team covered. The NGO and Charity sector faces a range of significant challenges that impede their ability to fulfil their missions effectively, including: - Securing consistent and adequate funding impacting their capacity to sustain and scale their programs. - Political and legal obstacles, including restrictive regulations, bureaucratic red tape, and corruption. - Operating in volatile and dangerous environments, posing security risks to staff and volunteers. - Limited resources and operational capacity constrain their ability to address complex and multifaceted issues. Balancing immediate needs with long-term strategies for sustainable impact remains a critical yet challenging task for these organisations. ## Who We Help United Outcomes NGO and Charity practice offers a broad range of services across both sectors, both at home and abroad. ![Group of modern immigrants](https://united-outcomes.com/wp-content/uploads/2024/08/NGO-helpers-768x512.webp "NGO helpers – United Outcomes – United Outcomes") - Human Rights - Environmental Conservation - Poverty Alleviation - Disaster Relief - Refugee and Migrant - Community Development - Animal Welfare - Conflict Resolution [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## How We Help - Funding Business Cases - Regional Regulations - Identifying and mitigating corruption - Staff safety - Local law enforcement collaboration and harmonisation - Investigation and Forensics Strategy United Outcomes works with Senior Leadership Teams in both NGOs and Charities to tackle strategic issues of funding, regional regulations and navigating corruption and strategies to keep your staff safe in volatile and dangerous environments. What sets our teams apart is their extensive background of working in the field, supporting leadership and their teams in all regions including: - Columbia - Mongolia - Vietnam - Kyrgyzstan - South Africa - Zimbabwe Operations United Outcomes works with a range of NGOs and Charities to support them in training their on-the-ground teams in every region across the globe. We excel in training teams to conduct through investigations and work together with local law enforcement to achieve common goals. Whether it’s training to teach them how to navigate political situations, organised crime gangs, or how to work in harmony with local law enforcement and its people, United Outcomes has your team covered. 01. ## Our Services ##### Human Rights NGOs Human rights NGOs face significant challenges, including political repression, financial instability, and restrictive laws that hinder their operations. United Outcomes works directly with Senior Leaders to support in overcoming these issues as well as: - Training staff on personal safety, conflict resolution and region-specific physical dangers, including kidnapping and piracy - Building rapport, support and harmony with local law enforcement agencies and central government 02. ##### Environmental Conservation NGOs Environmental conservation NGOs face numerous challenges, including insufficient funding and financial instability, which limit their ability to sustain long-term projects and operations. United Outcomes with these issues as well as: - Working with leadership in region to navigate political and corporate opposition and find a balance between economic growth and environmental protection - Support with navigating regional laws and regulatory hurdles that restrict activity - Creation of businesses cases for funding - Team training for all security risks specific to region including how to navigate local hostility and violence - Crisis communications & reputation management - Training for investigations for organised crime against endangered species 03. ##### Poverty Alleviation Charities Poverty alleviation charities face significant challenges, including securing consistent and adequate funding to sustain their programs and initiatives. United Outcomes can support with business cases and funding planning as well as: - Strategies to deal with political instability and corruption as well as navigating restrictive regional regulations and bureaucratic obstacles - Harmonising working relationships with regional education and healthcare institutions as well as local law enforcement - Support with cultural barriers and creating strategies to work in harmony within communities to introduce new services and sustain programs of support Ensuring long-term impact requires continuous adaptation, robust partnerships, and comprehensive strategies that address both immediate needs and systemic issues, United Outcomes will support you every step of the way. 04. ##### Refugee and Mirant NGOs and Charities Refugee and migrant NGOs and charities face numerous challenges, including securing sufficient funding and resources to meet the growing and diverse needs of displaced populations. - Navigating complex political landscapes and restrictive immigration policies by building sustainable and scalable strategies and creating harmonious relationships with local governments and law enforcements - Training your regional teams to contend with security risks in conflict zones and transit areas, as well as hostility and xenophobia in host communities. - Harmonising relationships with local law enforcement agencies, governments and other NGOs on the ground to progress work and results in the area 05. ##### Disaster Relief Disaster relief NGOs face significant challenges, including managing security risks for their staff in unstable and hazardous environments. United Outcomes provides training for all staff for dealing with disasters on the ground. We also support NGOs in creating strategies and programs ensuring effective communication and coordination among multiple organizations and stakeholders during a disaster. - Training staff on personal safety, conflict resolution and region-specific physical dangers, including kidnapping and piracy - Building rapport, support and harmony with local law enforcement agencies and central government - In-region support in addressing the long-term recovery and rebuilding needs of affected communities, beyond immediate relief 06. ##### Community Development Community development charities face several significant challenges. They often contend with complex social and economic issues that require multifaceted solutions and extensive community involvement. Building trust and effective partnerships within communities can be difficult, especially when there is historical mistrust or resistance to change. Navigating bureaucratic obstacles and regulatory requirements further complicates their efforts. Additionally, these charities must continuously adapt their strategies to meet evolving needs and ensure sustainable impact. Limited resources and operational capacity can constrain their ability to implement and scale successful programs, while measuring and demonstrating impact to stakeholders remains a critical yet challenging task. United Outcomes delivers: - Harmonisation with local communities and law enforcement as well as social workers - Team safety training for regions with high risk including kidnapping threats - Business case creation and impact assessments to support in funding 07. ##### Conflict Resolution Conflict resolution NGOs face numerous challenges, including navigating the complexities of entrenched political and ethnic tensions in conflict zones. Securing sufficient and consistent funding is often difficult, especially for long-term peacebuilding initiatives that do not yield immediate results. United Outcomes supports Conflict Resolution organisations with key outcomes including: - Training staff and partners who are frequently involves operating in volatile and dangerous environments. - Supporting with legal and bureaucratic barriers, such as obtaining necessary permissions and coordinating with local authorities - Building trust and facilitating dialogue between hostile parties - Support in measuring the impact of conflict resolution efforts ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Counter Terrorism and Disaster Management](https://united-outcomes.com/solutions/crisis-and-disaster-management/) **Published:** August 23, 2024 **Author:** James Baldwin **Content:** # Counter Terrorism & Disaster Management of Executives see ESG as important as financial performance1 0 % reported procurement fraud is a widespread concern 2 0 % instances of fraudulent conduct recorded the first half of 20243 0 Incidents and disruptions, whether internal or external, can severely impact the confidence of employees, customers, and investors. Whether you’ve encountered a critical human resources issue, a supply chain scandal, or a public safety crisis, the consequences can be far-reaching. United Outcomes works closely with you and your senior leadership team to restore stability and guide your organisation through recovery. In today’s environment, the threat of business disruption is ever-present, and many organisations will face a crisis at some point. Those that are not adequately prepared or lack a comprehensive resilience programme—including essential capabilities like business continuity, emergency response, and resilience risk facing potentially catastrophic outcomes. United Outcomes is here to ensure your organisation is equipped to navigate these challenges and emerge stronger. ## Private Sector Counter Terrorism With the rise of terrorism-related risks, it is crucial for businesses operating in public spaces to implement robust security measures. Our team of experts is dedicated to helping you develop, enhance, and maintain effective counter-terrorism strategies that ensure the safety of everyone in your venues. Our team of counter-terrorism experts provides specialised counter-terrorism support to private sector organisations, helping to protect the public and employees in venues from potential threats. ### Risk Assessment & Threat Analysis We conduct comprehensive threat assessments to identify vulnerabilities in your venues and evaluate the specific terrorism-related risks your organisation may face. Our analysis helps you understand the potential threats and develop targeted strategies to mitigate these risks effectively. [ Assessments and Audits ](https://united-outcomes.com/services/assessments-and-audits/) ### Security Planning and Implementation We assist in designing and implementing bespoke security plans tailored to the unique needs of your venues, ensuring they meet the highest standards of protection. Our plans include physical security measures, access control systems, surveillance, and emergency response protocols to deter and respond to potential terrorist threats. ### Employee Training and Drills We provide specialised training programmes for your staff, equipping them with the knowledge and skills to recognise suspicious activities and respond effectively. Our training includes regular drills and simulations to ensure that your employees are well-prepared and confident in their ability to protect the public and themselves. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) Public Safety Strategies We develop strategies that focus on enhancing public safety within your venues, including crowd management, evacuation procedures, and communication plans. Our approach ensures that your venue is not only secure but also provides a safe and reassuring environment for the public. [ Strategy ](https://united-outcomes.com/services/strategy-and-policy-development/) Collaboration with Law Enforcement and Emergency Services We facilitate strong partnerships between your organisation and local law enforcement, emergency services, and counter-terrorism agencies to ensure coordinated and effective responses to any threat. Our collaboration includes joint planning, information sharing, and integration of your security measures with broader public safety efforts. Ongoing Monitoring and Security Audits We provide continuous monitoring and regular security audits to assess the effectiveness of your counter-terrorism measures and adapt to evolving threats. Our proactive approach ensures that your security strategies remain up-to-date and capable of protecting against emerging risks. Crisis Management and Response Support In the event of a terrorist incident, we offer immediate crisis management support, guiding your organisation through the response and recovery process. Our experts work with you to manage communication, support affected individuals, and restore normal operations as quickly and safely as possible. United Outcomes provides a Counter-Terrorism Assessment that not only enhances the security of your organisation. By implementing our comprehensive security strategies, you can protect your customers, visitors, and guests from potential threats, fostering a safe and secure environment that upholds your organisation’s reputation and commitment to safety. ## Disaster Management Support for the Private Sector ![Woman monitoring emergency impact](https://united-outcomes.com/wp-content/uploads/2024/09/disaster-management-monitoring-768x384.webp "Woman monitoring emergency impact – United Outcomes – United Outcomes") Whether it’s a natural event like a flood, earthquake, or storm, or a man-made crisis such as industrial accidents or infrastructure failures, our team is here to ensure your organisation is resilient, protected, and capable of navigating the challenges that disasters bring. We work closely with you to develop comprehensive strategies that prioritise the safety of your employees, customers, and assets. Our team offer expert disaster management services to help private sector organisations prepare for, respond to, and recover from both natural and man-made disasters. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) United Outcomes is dedicated to helping your organisation manage the complexities of both natural and man-made disasters. With our comprehensive disaster management support, you can ensure the safety of your employees, protect your assets, and maintain business continuity, no matter what challenges arise. ## 01. ### Risk Assessment and Vulnerability Analysis We conduct detailed risk assessments to identify potential natural and man-made disaster threats to your organisation, evaluating the likelihood and impact of various scenarios. Our vulnerability analysis helps you understand your organisation's specific weaknesses and guides the development of targeted mitigation strategies. [ Assessments and Audits ](https://united-outcomes.com/services/assessments-and-audits/) ## 02. ##### Disaster Preparedness Planning We assist in creating robust disaster preparedness plans that encompass all aspects of your operations, ensuring your organisation is ready to respond effectively to any disaster. Our planning includes the development of emergency response procedures, resource allocation, communication strategies, and continuity plans to minimise disruption and protect lives. ## 03. ##### Crisis Response and Incident Management We provide on-the-ground support during a disaster, guiding your organisation through the immediate response phase to ensure a coordinated and efficient approach. Our incident management services include real-time decision-making support, resource mobilisation, and coordination with local authorities and emergency services. [ Decision Making ](https://united-outcomes.com/services/leadership-and-management-training/) ## 04. ##### Employee Training and Drills We deliver comprehensive training programmes that prepare your staff to respond quickly and effectively to disasters, whether natural or man-made. Our training includes regular drills and simulations, ensuring your employees are familiar with emergency procedures and able to act confidently in a crisis. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) ## 05. ##### Business Continuity and Recovery Planning We help you develop and implement business continuity plans that enable your organisation to maintain critical operations during and after a disaster. Our recovery planning focuses on restoring normal operations as quickly as possible, minimising financial losses and ensuring the long-term resilience of your organisation. [ Strategy ](https://united-outcomes.com/services/strategy-and-policy-development/) ## 06. ##### Infrastructure and Facility Resilience We assist in evaluating and enhancing the resilience of your physical infrastructure, including buildings and supply chains, to withstand disasters. Our recommendations include retrofitting, redundancy systems, and other protective measures that reduce the impact of both natural and man-made disasters on your operations. ## 07. ##### Regulatory Compliance and Reporting We ensure that your disaster management strategies comply with relevant regulations and industry standards, helping you avoid legal issues and demonstrating your commitment to safety and preparedness. Our services include assistance with reporting requirements and post-disaster evaluations to improve future preparedness. [ Compliance and Regulation ](https://united-outcomes.com/solutions/compliance-and-regulation/) ## 08. ##### Post-Disaster Support and Remediation After a disaster, we work with your organisation to assess the damage, manage recovery efforts, and implement remediation strategies to prevent future incidents. Our support includes coordination with insurers, and long-term rebuilding strategies that enhance your organisation’s resilience. 1\. [ECI Growth Characteristics 2022 report](https://ecipartners.wpengine.com/news-and-insights/report/2022/eci-growth-characteristics-2022) shows the majority of CEOs (74%) in the UK now believe that ESG is equally as important as financial performance 2\. In the [PwC Global Economic Crime Survey 2024](https://www.pwc.com/gx/en/services/forensics/economic-crime-survey.html), 55% of respondents reported procurement fraud is a widespread concern in their country. 3. According to [FRAUDSCAPE 2024](https://www.fraudscape.co.uk), the flagship intelligence report from the UK’s leading fraud prevention non-profit, 214,882 cases were filed between January and June 2024, an increase of 15% compared to the same period for 2023. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Counter-Corruption and Fraud](https://united-outcomes.com/solutions/counter-corruption-and-fraud/) **Published:** September 9, 2024 **Author:** James Baldwin **Excerpt:** At United Outcomes, we provide comprehensive support to organisations in the private sector facing counter-corruption and Fraud challenges. **Content:** # Counter Corruption & Fraud say Insider Threats became more frequent in 20231 0 % of organisations lack an Insider Threat Program2 0 % instances of fraudulent conduct recorded the first half of 20243 0 Workplace Corruption and Fraud are evolving. The availability of fraud tool kits, the rise in supply chain and ESG-related fraud, and AI platforms all create an environment for highly successful and profitable crime. Increasingly sophisticated schemes that often go undetected for years, and were once isolated incidents, have become indicative of a broader trend that threatens the integrity of businesses worldwide. ## Counter Corruption Support At United Outcomes, we provide comprehensive support to organisations in the private sector facing counter-corruption challenges. Corruption not only undermines business integrity but also exposes companies to severe legal, financial, and reputational risks. Our expert team is equipped to guide your organisation through complex corruption incidents, offering strategic solutions to prevent, detect, and address corrupt practices. Whether your concern is internal threat actors, or third-party suppliers and vendors or partners, we can support you. ### Incident Response and Investigation We lead thorough investigations into corruption incidents, identifying the scope and individuals involved while ensuring a discreet and legally sound process. Our team collaborates closely with your internal stakeholders and external legal advisors to manage the investigation efficiently and minimise disruption to your operations. [ Investigations ](https://united-outcomes.com/services/investigations-and-forensics/) ### Corruption Risk Assessment We conduct comprehensive risk assessments to identify vulnerabilities within your organisation that could be exploited for corrupt practices. Our assessments help you understand the specific corruption risks relevant to your industry and geographic location, enabling targeted mitigation strategies. ### Policy Development and Enhancement We assist in the creation or refinement of anti-corruption policies and procedures that comply with international standards and local regulations. Our approach ensures that your organisation has robust frameworks in place to prevent and respond to corruption, reinforcing ethical conduct across all levels. [ Policy Development ](https://united-outcomes.com/services/strategy-and-policy-development/) Training and Awareness Programmes We design and deliver tailored training programmes that educate your employees and leadership on recognising, reporting, and preventing corruption. Our training focuses on real-world scenarios, empowering your team with the knowledge and tools needed to maintain a corruption-free workplace. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) Regulatory Compliance and Reporting We guide you through the complexities of regulatory compliance, ensuring that your organisation adheres to all relevant anti-corruption laws and reporting obligations. Our expertise helps you avoid legal penalties and protect your organisation's reputation by demonstrating a strong commitment to ethical business practices. Post-Incident Remediation After a corruption incident, we work with you to implement corrective measures that address any weaknesses in your controls and processes. Our remediation plans are designed to strengthen your organisation’s defences against future corruption risks, fostering a culture of integrity and transparency. United Outcomes is dedicated to helping your organisation navigate and overcome the challenges of Corruption and Fraud, ensuring that your business operates with the highest standards of integrity. ## Fraud Response and Prevention ![](https://united-outcomes.com/wp-content/uploads/2024/09/Man-at-computer-who-is-an-Insider-Threat-Fraud-and-Corruption-768x430.webp "Man at computer who is an Insider Threat Fraud and Corruption – United Outcomes – United Outcomes") Employee fraud has always been a risk, but continued remote work and reduced supervision is leaving companies more vulnerable. Polygamous working, involving multiple jobs, poses risks such as data theft and time abuse, though its full impact is not yet fully understood due to intelligence gaps across all sectors. Economic downturns often create motivations for financial crime, with proven incidents of senior managers and executives under pressure resorting to fraudulent activities to hide losses or meet targets. In response to these evolving pressures, regulatory bodies are introducing new rules and expectations for companies to tackle internally-focused crime more proactively. This typically results in growing scrutiny of senior managers and an expectation that they will take concrete steps to improve and uphold internal controls. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) At United Outcomes, we specialise in supporting private sector organisations in managing and mitigating fraud risks. Fraud can have devastating effects on a business, leading to significant financial losses, legal consequences, and damage to reputation. Our team of experts is committed to helping you detect, investigate, and prevent fraudulent activities, either internally or within any tier of your supply chain, safeguarding your organisation’s assets and integrity. United Outcomes is dedicated to protecting your organisation from the threats posed by fraud. With our expert guidance, you can ensure your business operates securely, transparently, and with the highest ethical standards. ## 01. ### Fraud Investigation and Incident Response We conduct thorough and discreet investigations into suspected fraud incidents, identifying the perpetrators and the extent of the fraud. Our team works closely with your internal departments and external advisors to manage the investigation process, ensuring minimal disruption to your business. [ Investigations ](https://united-outcomes.com/services/investigations-and-forensics/) ## 02. ##### Fraud Risk Assessment We perform detailed risk assessments to identify areas of vulnerability within your organisation where fraud could occur. Our assessments provide you with a clear understanding of the specific fraud risks your organisation faces, allowing for the development of targeted prevention strategies. [ Assessments ](https://united-outcomes.com/services/assessments-and-audits/) ## 03. ##### Development and Enhancement of Anti-Fraud Policies We assist in the creation and refinement of anti-fraud policies and procedures that align with industry best practices and regulatory requirements. Our approach ensures that your organisation has a robust framework in place to prevent, detect, and respond to fraud, promoting a culture of honesty and accountability. [ Policy Development ](https://united-outcomes.com/services/strategy-and-policy-development/) ## 04. ##### Employee Training and Awareness We design and deliver customised training programmes to educate your employees and management on recognising, reporting, and preventing fraud. Our training is practical and scenario-based, equipping your team with the skills and knowledge needed to identify red flags and act decisively against fraudulent activities. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) ## 05. ##### Compliance with Regulatory Requirements We guide your organisation through the complexities of compliance with anti-fraud regulations, ensuring adherence to legal standards and reporting obligations. Our expertise helps you avoid regulatory penalties and demonstrates your commitment to maintaining a fraud-free environment. ## 06. ##### Post-Incident Remediation and Strengthening Controls Following a fraud incident, we work with your organisation to implement corrective measures and strengthen internal controls to prevent future occurrences. Our remediation strategies are tailored to your specific needs, helping to rebuild trust and reinforce your organisation’s defences against fraud. 1\. [ISTARI 2023 Insider Threat Report](https://istari-global.com/insights/spotlight/2023-insider-threat-report/) report has 74% of respondents stating Insider Threat attacks have become more frequent in the last 12 months 2\. [ISTARI 2023 Insider Threat Report](https://istari-global.com/insights/spotlight/2023-insider-threat-report/) report has only 39% of respondents stating they had an Insider Threat program in place 3. According to [FRAUDSCAPE 2024](https://www.fraudscape.co.uk), the flagship intelligence report from the UK’s leading fraud prevention non-profit, 214,882 cases were filed between January and June 2024, an increase of 15% compared to the same period for 2023. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Contact](https://united-outcomes.com/contact/) **Published:** June 17, 2024 **Author:** James **Content:** # Contact Us #### United Outcomes is a UK-based consultancy, serving clients globally [ ](#elementor-action%3Aaction%3Dpopup%3Aclose%26settings%3DeyJkb19ub3Rfc2hvd19hZ2FpbiI6IiJ9) ## Learn how we can meet your critical needs Complete the form below and we will be in touch shortly. Full Name Phone Email Subject I agree to receive information and updates from United Outcomes Send --- ### [Customer Booking Management](https://united-outcomes.com/customer-booking-management/) **Published:** February 2, 2026 **Author:** James Baldwin **Content:** # Manage Your Booking --- ### [Risk Assessment Platform](https://united-outcomes.com/risk-assessment-platform/) **Published:** January 17, 2025 **Author:** James Baldwin **Content:** # Risk Assessment Platform Our platform empowers businesses of every size to proactively identify, evaluate, and mitigate risks, safeguarding their people, assets, and reputation. Risk Assessment ## One platform to assess, manage and evolve [ Start your free assessment ](https://united-outcomes.com/solutions/business-resilience-and-recovery#Critical-Incident-Management) Our Risk Assessment Platform is an intuitive web-based tool designed to streamline and enhance the process of identifying and managing risks across your business. From basic evaluations to detailed analyses, the platform guides organisations in assessing risks tied to venues, events, and operations. It offers actionable insights, AI-driven feedback, and training recommendations tailored to each business’s unique needs, ensuring compliance, preparedness, and continuous improvement – all backed by United Outcomes’ unprecedented years of experience in public safety and security. RIsk Mitigation ## UO Supports businesses facing the biggest challenges in security, compliance & resilience ## 01. ### Free Initial Assessment Start by creating a free account to conduct a basic assessment. This helps classify your business as Small or Large and provides a preliminary risk profile to guide your next steps. [ Critical Incident Management ](https://united-outcomes.com/solutions/business-resilience-and-recovery#Critical-Incident-Management) [ Business Security & Investigations ](https://united-outcomes.com/solutions/business-security/) [ Public Safety and Security ](https://united-outcomes.com/solutions/public-safety/) ## 02. ##### Flexible Account Options Choose from tiered paid plans tailored to your business type and size. Access advanced features, including multi-user management, multiple venue support, and detailed risk assessments. ## 03. ##### AI-Driven Feedback and Scoring based on decades of Experience Receive instant feedback for each assessment question, powered by an AI educated with our industry-leading experience and expertise. The platform provides clear guidance on areas for improvement, enhancing your business’s risk posture over time. ## 04. ##### Comprehensive Risk Reports Generate detailed reports summarising your overall risk profile and scores for each venue or event, enabling informed decision-making and targeted risk mitigation. [ Customer & Visitor Safety ](https://united-outcomes.com/solutions/public-safety/) [ Security Audit & Strategy ](https://united-outcomes.com/solutions/business-security#security-audit) ## 05. ##### User and Role Management Admin users can add and manage Basic Users and Managers, delegate assessments, and assign training. Managers oversee users and tasks, ensuring efficient team operations. ## 06. ##### Customizable Dashboards **Admin Dashboard:** Monitor the overall risk status, assessment scores, and user progress across all assigned profiles. **Manager Dashboard:** Track team activities, manage users, and oversee assessments for specific events and venues. **Basic User Dashboard:** View training assignments, update personal information, and monitor compliance. ## 07. ##### Knowledge Base and Content Management Access a dynamic knowledge base updated with expert-curated content. Our highly-experienced experts manage assessments, metadata, and resources to keep the platform relevant and robust. [ Employee Safety & Security ](https://united-outcomes.com/solutions/public-safety/) [ Business Security & Investigations ](https://united-outcomes.com/solutions/business-security/) [ Critical Incident Management ](https://united-outcomes.com/solutions/business-resilience-and-recovery#Critical-Incident-Management) ## Account Tiers ### Free Determine your organisation or venue's compliance tier by answering our 6- question assessment. Participation is free of charge and carries no obligation. Rest assured, all information you provide will be treated with the utmost confidentiality. Receive real-time feedback on your responses and a detailed report upon completion. Start your Assessment ### Standard ### Enhanced ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Strategy and Policy Development](https://united-outcomes.com/services/strategy-and-policy-development/) **Published:** September 9, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes policy development services are designed to help establish clear, effective policies that drive operational consistency, manage risk, and align with both regulatory requirements and strategic objectives.  **Content:** # Strategy & Policy Development of organisations with a clear strategy are successful in change initiatives1 0 % Higher productivity ratings reported by employers 2 0 % Executives stating strategy as essential to innovation and agility3 0 % An evolving economy, defined by technology and agility. A world of new risks and challenges, uncertainty, volatility and globalisation. These changes are affecting how organisations position themselves for real competitive advantage. Strategy may may mean rethinking your core functions and focus, or adopting new business models altogether. Our policy development services are designed to help establish clear, effective policies that drive operational consistency, manage risk, and align with both regulatory requirements and strategic objectives. United Outcomes can help you manage through crises and stabilize your business. We can also help you navigate position yourselves for the recovery or look beyond to enable your transformation. ## Strategy Strategy consulting services provide expert guidance to help businesses define their goals, overcome challenges, and seize new opportunities in a rapidly changing economy. At United Outcomes, we help organisations navigate complexities such as market disruptions, technological advancements, and shifting consumer demands by developing tailored strategies that align with their long-term vision. Our expertise empowers businesses to streamline operations, improve decision-making, and maintain a competitive edge. With the growing pressures of globalisation, digital transformation, and economic uncertainty, strategy consulting is essential for businesses to adapt, innovate, and drive sustainable growth. - **Assessment and Diagnosis**: Evaluation of the current situation, including internal capabilities, market position, competitors, and external factors like industry trends. - **Goal Setting**: Defining clear, measurable business goals that range from growth targets and market expansion to improving profitability or efficiency. - **Planning and Implementation**: United Outcomes creates a roadmap that outlines the specific actions, resource allocation, and timelines required to bring the strategy to life. This includes change management, organisational restructuring, resource deployment, and the development of performance metrics - **Advisory and Collaboration**: We work closely with your leadership team, offering advisory services and helping align stakeholders across the organisation. This collaboration is critical to ensuring buy-in and effective execution [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Policy Development In today’s fast-paced economy, where businesses face challenges ranging from compliance with ever-evolving regulations to managing the complexities of remote and hybrid workforces, having robust, adaptable policies is crucial. With a deep understanding of industry standards, we help companies not only meet legal obligations but also enhance productivity, employee engagement, and organisational resilience. United Outcomes helps businesses develop comprehensive internal policies to ensure compliance with external regulations and directives while safeguarding customer trust. Our internal policy consulting services provide businesses with tailored solutions to address a range of challenges utilising a 5-step systematic way to develop policies that can help you address problems in your organisation. - **Problem Identification** : Determine the root cause and write a problem statement. - **Policy Review or Analysis**: This ensures you have gone through a systematic process to understand what is in place now, what alternatives there may be, and choose the best best fit solution. We identify possible options and assist you in choosing the most effective, efficient, and feasible. - **Strategy and Policy Development**: We develop, draft, and prepare for enactment of your policy. The goal is to create an actionable plan. - **Policy Enactment**: You can’t implement a policy if it hasn’t been authorized. This may require internal or external approval, such as alignment with a larger scale activity such as ISO compliance or certification. - **Policy Implementation**: Additional steps may be needed to improve addoption or outcomes. These activities can include education, changes to pre-existing operations and systems (or creating new ones) and monitoring the results and/or enforcement. ## Investigative Training United Outcomes offers advanced investigative training designed to equip risk departments, HR teams, compliance professionals, and supply chain directors with the skills and knowledge needed to effectively manage and resolve complex issues within their organisations. Our training programs are tailored to the specific challenges faced by each department, providing hands-on experience in advanced investigative techniques, evidence collection, and interview strategies. Participants learn how to identify and mitigate risks, handle sensitive investigations with confidentiality and integrity, and ensure compliance with legal and regulatory standards. Through real-world scenarios and expert guidance, United Outcomes empowers teams to conduct thorough investigations, make informed decisions, and strengthen their organisation’s resilience against potential threats - **Customisable Training Programs**: Tailored training for risk departments, HR teams, compliance professionals, and supply chain directors. - **Advanced Investigative Techniques**: Instruction on modern techniques for conducting thorough and effective investigations. - **Evidence Collection and Analysis**: Training on how to gather, preserve, and analyse evidence with precision. - **Interview and Interrogation Skills**: Developing skills in conducting interviews and interrogations with sensitivity and effectiveness. - **Risk Identification and Mitigation**: Teaching strategies to identify potential risks and implement appropriate mitigation plans. - **Legal and Regulatory Compliance**: Ensuring teams understand and adhere to relevant laws and regulations during investigations. - **Real-World Scenarios**: Practical exercises and case studies that simulate real-world investigative challenges. - **Confidentiality and Ethics**: Emphasising the importance of maintaining confidentiality and ethical standards throughout the investigative process. 1\. According to [McKinsey](https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.mckinsey.com/~/media/mckinsey/business%2520functions/people%2520and%2520organizational%2520performance/our%2520insights/how%2520to%2520beat%2520the%2520transformation%2520odds/how_to_beat_the_transformation_odds.pdf&ved=2ahUKEwiSrsH4jLaIAxXyhf0HHaC7CaEQFnoECBcQAQ&usg=AOvVaw18gTzRvf8ntJiH1gdddq-D), 79% of organizations with a clear corporate strategy are successful in their change initiatives, compared to only 48% without one 2\. The [Balanced Scorecard Institute reports](https://balancedscorecard.org) that companies with a clear strategy and strong internal alignment see 36% higher productivity rates among employees 3\. [A study by PwC](https://www.pwc.co.uk/assets/pdf/achieving-business-growth.pdf) found that 61% of executives at top-performing companies cited having a well-defined corporate strategy as essential to fostering innovation and remaining agile in a competitive market ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Safety and Awareness Training](https://united-outcomes.com/services/safety-and-awareness-training/) **Published:** September 6, 2024 **Author:** James Baldwin **Excerpt:** United Outcomes teams up with your internal Operations, Safety and Security as well as Risk and Compliance senior leaders to support them in creating safety and resilience. **Content:** # Safety & Awareness Training Strategic United Outcomes teams up with your internal Operations, Safety and Security as well as Risk and Compliance senior leaders to support them in creating safety and resilience. Operational United Outcomes go beyond a ‘tick-box’ exercise to truly enhance your employees skills in personal safety, keeping them safe, helping managing crises and de-escalation to ensure confidence is maintained. United Outcomes offers a comprehensive suite of strategic and operational training programmes designed to equip organisations with the skills and knowledge needed to thrive in today’s complex environment. We provide specialised operational training such as Safety in Conflict Zones, Breakaway Training, Critical Incident Management, and Investigation Training, ensuring that your teams are prepared to handle high-risk scenarios and respond effectively to crises. With United Outcomes, your organisation will be equipped to operate safely, efficiently, and with resilience, regardless of the challenges you face. ## Conflict in the Workplace Training At United Outcomes, our Conflict in the Workplace Training is designed to help teams and leadership navigate and resolve interpersonal conflicts effectively. Conflict is a natural part of any work environment, but how it is managed can significantly impact team harmony, effectiveness, and overall productivity. Our training equips participants with the skills and strategies needed to address and resolve conflicts constructively, fostering a collaborative and efficient work environment. United Outcomes provides Conflict in the Workplace Training that empowers teams and leaders to manage and resolve conflicts effectively, enhancing workplace harmony and productivity. By equipping your organisation with these crucial skills, we help create a collaborative environment where conflicts are handled constructively, leading to improved effectiveness and efficiency. ### Understanding Conflict Dynamics We start by helping participants understand the root causes and dynamics of workplace conflict, including interpersonal issues, communication breakdowns, and organisational factors. Training includes recognising different types of conflict and their potential impact on team performance and morale. ### Communication Skills Development Participants learn advanced communication techniques to facilitate open, respectful, and effective dialogue during conflicts. Training covers active listening, assertive communication, and techniques for expressing concerns and needs without escalating tensions. ### Conflict Resolution Strategies We provide a range of conflict resolution strategies and tools to help teams address and resolve disputes in a constructive manner. Participants learn methods such as negotiation, mediation, and problem-solving to reach mutually agreeable solutions and restore harmony. De-escalation Techniques Training includes practical techniques for de-escalating heated situations and managing emotions during conflicts. Participants are taught how to calm tense interactions and redirect discussions towards productive outcomes. Building a Collaborative Culture We focus on creating a collaborative work culture where conflicts are seen as opportunities for growth and improvement. Training includes strategies for fostering teamwork, mutual respect, and a positive work environment that supports effective conflict management. Leadership in Conflict Management For leaders, we provide specialised training on how to manage and resolve conflicts within their teams, including how to model effective conflict resolution behaviours. Leaders learn how to support their teams through conflicts, mediate disputes, and implement organisational policies for conflict management. Preventative Measures and Policies We help organisations develop and implement conflict prevention policies and procedures to minimise the occurrence of conflicts. Training includes creating clear communication channels, setting expectations for behaviour, and establishing processes for addressing issues before they escalate. Post-Conflict Resolution and Follow-Up We guide teams through post-conflict resolution steps to ensure that issues are fully addressed and that relationships are repaired. Training includes how to conduct follow-up meetings, evaluate the resolution process, and apply lessons learned to prevent future conflicts. Training and learning need to provide a measurable impact for organisations and their employees. Our training and development services are designed to not only provide a measurable impact, but a sustainable one. Services ## Incident Management Training At United Outcomes, our Incident Management Training is crafted to equip both teams and leaders with the expertise needed to effectively respond to and manage incidents. Whether dealing with emergencies, operational disruptions, or critical incidents, our training ensures that your organisation can handle crises swiftly and efficiently, minimising impact and restoring normal operations with resilience. United Outcomes provides Incident Management Training that empowers your teams and leadership to respond to and manage incidents with confidence and efficiency. By equipping your organisation with these crucial skills, we help ensure that you can navigate crises effectively, minimise disruptions, and maintain operational resilience. ## 01. ### Comprehensive Incident Response Frameworks We introduce structured incident management frameworks that provide clear guidelines for handling various types of incidents, from initial response through recovery. Our frameworks include protocols for communication, coordination, and resource allocation to ensure a well-organised and effective response. [ Disaster Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) ## 02. ##### Crisis Communication Strategies Training focuses on developing effective communication plans and strategies for managing internal and external communications during an incident. Participants learn how to deliver clear, consistent messages, manage media relations, and maintain stakeholder trust throughout the crisis. [ Leadeership Development ](https://united-outcomes.com/services/leadership-and-management-training/) ## 03. ##### Emergency Response Procedures We cover essential emergency response procedures, including evacuation plans, first aid, and safety measures, tailored to your organisation’s specific needs. Participants practice these procedures through simulations and drills, ensuring preparedness for real-world scenarios. [ Disaster Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) ## 04. ##### Incident Command and Coordination We train teams on incident command principles and the roles and responsibilities of different stakeholders in managing an incident. Training includes coordination techniques for working with emergency services, internal teams, and external partners to manage the incident effectively. [ Disaster Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) ## 05. ##### Risk Assessment and Mitigation Our training includes methods for assessing risks associated with incidents and implementing mitigation strategies to reduce potential harm. Participants learn how to identify vulnerabilities, assess potential impacts, and take proactive measures to address and minimise risks. [ Assessments and Audits ](https://united-outcomes.com/services/assessments-and-audits/) ## 06. ##### Post-Incident Review and Learning We guide teams through the process of conducting post-incident reviews to evaluate the response and identify areas for improvement. Training includes best practices for documenting incidents, analysing performance, and implementing lessons learned to enhance future incident management. ## 07. ##### Business Continuity and Recovery Planning We assist in developing and refining business continuity plans to ensure that critical operations can continue during and after an incident. Participants learn strategies for rapid recovery and restoring normal operations, including resource management, recovery timelines, and stakeholder communication. [ Counter-Terrorsim and Disaster Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) ## Breakaway Training At United Outcomes, our Breakaway Training is designed to equip individuals and teams with essential skills for safely and effectively disengaging from threatening situations. Whether faced with physical confrontations or situations where escape is necessary, our training ensures that participants can navigate such scenarios with confidence, reducing the risk of harm and enhancing personal safety. United Outcomes provides Breakaway Training that prepares your teams and individuals to handle threatening situations effectively and safely. By mastering these essential skills, your organisation can enhance personal safety, reduce risk, and maintain a secure working environment. ### Fundamental Techniques and Skills We teach a range of practical breakaway techniques and defensive manoeuvres designed to help individuals free themselves from holds or physical restraints. Training includes methods for maintaining personal safety while disengaging, including leveraging body mechanics and applying pressure points. ### Situational Awareness Participants learn how to assess and recognise potentially dangerous situations early, enabling proactive measures to avoid or de-escalate conflict before it escalates. Training covers strategies for improving situational awareness and responding effectively to various types of threats. ### De-escalation Strategies We provide techniques for de-escalating aggressive or hostile situations, focusing on verbal communication and non-verbal cues to diffuse tension. Participants learn how to manage confrontational interactions through calm and assertive communication, reducing the likelihood of physical altercations. Scenario-Based Drills Training includes realistic scenario-based drills that simulate various threatening situations, allowing participants to practice breakaway techniques in a controlled environment. These drills help individuals develop muscle memory and confidence in their ability to respond effectively under pressure. Kung Fu Personal Safety and Self-Defence We cover key principles of personal safety and self-defence, including how to position oneself to minimise vulnerability and respond to physical threats. Participants learn how to use their environment and available resources to enhance their safety during a breakaway situation. Legal and Ethical Considerations Training includes guidance on the legal and ethical aspects of using breakaway techniques, ensuring participants understand the boundaries and responsibilities associated with self-defence. We emphasise the importance of using techniques proportionately and only when necessary to protect oneself. Integration with Organisational Policies We ensure that breakaway training is aligned with your organisation’s health and safety policies, integrating the skills into broader security and emergency response plans. Training includes how to apply breakaway techniques in compliance with organisational protocols and procedures. [ Policy Development ](https://united-outcomes.com/services/strategy-and-policy-development/) Services ## Personal Safety and Protection At United Outcomes, our Personal Safety and Protection Training is designed to empower individuals and teams with the essential skills and knowledge needed to safeguard themselves in various environments. Whether dealing with potential threats in the workplace, during travel, or in everyday situations, our training ensures that participants are equipped to manage risks effectively and enhance their personal security. United Outcomes offers Personal Safety and Protection Training that equips your teams and individuals with the tools and knowledge needed to enhance their personal security and handle potential threats effectively. By fostering a culture of awareness and preparedness, we help ensure a safer environment both within and outside the workplace. ## 01. ### Threat Identification and Risk Assessment We train participants to recognise potential threats and assess risks in their environment, enabling proactive measures to enhance personal safety. Training covers methods for identifying warning signs and evaluating the level of threat in different scenarios ## 02. ##### Situational Awareness Techniques Participants learn how to improve their situational awareness, focusing on observing their surroundings and detecting unusual or suspicious behaviour. We teach techniques for staying alert and responsive to potential hazards, helping individuals avoid dangerous situations before they escalate. ## 03. ##### Personal Safety Strategies Our training includes practical strategies for maintaining personal safety, such as safe travel practices, securing personal belongings, and avoiding risky behaviours. Participants gain insights into creating safety plans and routines that minimise vulnerability in various settings. ## 04. Kung Fu ##### Self-Defence Skills We provide instruction in self-defence techniques that enable individuals to protect themselves if confronted with physical threats. Training includes basic self-defence moves, defensive postures, and methods for escaping from physical confrontations safely. ## 05. ##### De-escalation and Conflict Resolution Participants learn effective de-escalation techniques to manage and diffuse confrontational situations through verbal and non-verbal communication. Training covers conflict resolution strategies that help individuals handle disputes calmly and prevent escalation. ## 06. ##### Emergency Response and First Aid We include essential emergency response skills, including first aid training and basic life-saving techniques to manage injuries until professional help arrives. Participants learn how to respond to medical emergencies and provide initial care in critical situations. ## 07. ##### Integration with Workplace Safety Protocols We ensure that personal safety and protection skills are integrated into broader workplace safety policies and emergency response plans. Training includes guidance on how to apply these skills within the context of your organisation’s specific safety protocols. ## Conflict Zone & Risk Region Training Our Conflict Zone and Risk Region Safety Training is meticulously designed to prepare individuals and teams for operating safely and effectively in regions experiencing conflict or instability. Whether for humanitarian missions, business operations, or government assignments, our training equips participants with the essential skills and knowledge needed to navigate high-risk environments, minimise danger, and respond appropriately to emerging threats. United Outcomes provides Risk Region and Conflict Zone Safety Training that equips your teams and individuals with the skills and confidence to operate safely in high-risk areas. By preparing for the unique challenges of conflict zones, we help ensure that your operations are conducted securely, allowing you to focus on your mission with enhanced safety and effectiveness. ### Risk Assessment and Situation Analysis We conduct detailed risk assessments to identify the specific threats and security challenges present in conflict zones. Training includes techniques for analysing the security landscape, understanding the dynamics of the conflict, and evaluating the impact on operational safety. ### Personal Safety and Security Measures Participants learn critical personal safety measures, including how to avoid high-risk areas, manage personal security, and maintain a low profile in volatile environments. We cover practical strategies for safeguarding belongings and implementing effective security protocols to protect individuals and teams. ### Emergency Preparedness and Response Training includes comprehensive emergency preparedness guidelines, focusing on how to respond to immediate threats such as armed attacks, kidnappings, or civil unrest. Participants are taught to develop and implement emergency response plans, including evacuation routes, secure meeting points, and communication strategies. Medical and Health Precautions We provide guidance on health risks specific to conflict zones, including necessary vaccinations, preventive measures, and access to medical care. Training covers first aid skills, managing health emergencies, and finding medical support in challenging environments. Safe Travel and Movement Participants learn safe travel practices, including secure transportation options, navigation strategies, and procedures for avoiding ambushes or roadblocks. We teach how to plan and execute safe movements within conflict zones, including the use of local intelligence and real-time information. Cultural Awareness and Interaction Training includes cultural awareness to help participants understand and respect local customs, traditions, and socio-political dynamics. We focus on strategies for effective and respectful interaction with local populations, reducing the risk of misunderstandings and enhancing safety. Crisis Management and Communication We prepare participants for managing crises in conflict zones, including maintaining effective communication with team members, headquarters, and local authorities. Training covers how to handle high-pressure situations, make critical decisions quickly, and report incidents accurately. Integration with Security Protocols Our training aligns with your organisation’s existing security protocols and risk management plans, ensuring that conflict zone safety skills are integrated into broader operational strategies. Participants receive guidance on adhering to organisational security measures and protocols specific to conflict zone operations. Services ## Lone Worker Safety Our Lone Worker Safety Training is specifically designed to ensure that individuals working alone are equipped with the skills and knowledge to operate safely and effectively, regardless of their environment. Whether working remotely, in isolated areas, or in situations where they are the sole person on-site, our training empowers lone workers to manage risks, maintain their safety, and respond appropriately to any incidents that may arise. United Outcomes offers Lone Worker Safety Training that empowers individuals to work safely and confidently when alone. By equipping lone workers with essential skills and knowledge, we help ensure that they can manage risks effectively, maintain their safety, and contribute to a secure working environment. ## 01. ### Risk Assessment and Hazard Identification We provide comprehensive risk assessments to identify potential hazards and safety concerns associated with lone working environments. Training includes techniques for evaluating risks and implementing control measures to mitigate potential dangers. ## 02. ##### Personal Safety Protocols Participants learn essential personal safety protocols, including how to secure their environment, manage personal security, and handle interactions with others safely. We cover strategies for maintaining awareness and vigilance while working alone to prevent and respond to potential threats. ## 03. ##### Emergency Preparedness and Response Training includes guidelines for preparing for and responding to emergencies, such as medical incidents, accidents, or security threats. Participants are taught how to develop personal emergency response plans, including communication procedures, emergency contacts, and access to support services. ## 04. ##### Safe Work Practices We provide practical advice on safe work practices specific to lone working scenarios, including equipment safety, safe handling of materials, and risk management. Participants learn how to implement and follow safety protocols to minimise the risk of accidents and injuries. ## 05. ##### Communication and Monitoring Systems Training covers the use of communication tools and monitoring systems to ensure that lone workers can stay in contact with supervisors and emergency services. Participants learn about the importance of regular check-ins, reporting procedures, and using technology to maintain safety and alert others if needed. ## 06. Kung Fu ##### Self-Defence and Personal Protection We provide basic self-defence techniques and personal protection strategies to help lone workers respond effectively to any physical threats or confrontations. Training includes methods for assessing and managing potential risks in situations where personal safety may be compromised. ## 07. ##### Mental Health and Wellbeing Training includes strategies for managing mental health and wellbeing while working alone, focusing on maintaining psychological resilience and coping with isolation. Participants learn how to recognise signs of stress or burnout and access support resources to maintain overall wellbeing. ## 08. ##### Integration with Organisational Safety Policies We ensure that lone worker safety skills are integrated into your organisation’s existing safety policies and procedures, aligning training with broader risk management strategies. Participants receive guidance on adhering to organisational safety requirements and reporting any safety concerns or incidents. [ Policy Development ](https://united-outcomes.com/services/strategy-and-policy-development/) ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Investigations and Forensics](https://united-outcomes.com/services/investigations-and-forensics/) **Published:** August 23, 2024 **Author:** James Baldwin **Content:** # Investigations & Forensics of Executives see ESG as important as financial performance1 0 % reported procurement fraud is a widespread concern 2 0 % instances of fraudulent conduct recorded the first half of 20243 0 Incidents and disruptions, whether internal or external, can severely impact the confidence of employees, customers, and investors. Whether you’ve encountered a critical human resources issue, a supply chain scandal, or a public safety crisis, the consequences can be far-reaching. United Outcomes works closely with you and your senior leadership team to restore stability and guide your organisation through recovery. In today’s environment, the threat of business disruption is ever-present, and many organisations will face a crisis at some point. Those that are not adequately prepared or lack a comprehensive resilience programme—including essential capabilities like business continuity, emergency response, and resilience risk facing potentially catastrophic outcomes. United Outcomes is here to ensure your organisation is equipped to navigate these challenges and emerge stronger. ## Supply Chain Investigations & Forensics Supply chain fraud and ethical incidents are on the rise, with ESG-related failures becoming increasingly prevalent. Many organisations continue to struggle with gaining full visibility into their third and fourth-tier suppliers, making it challenging to identify and address vulnerable links within their supply chains. These tasks often demand specialised skills, time, and resources that may be in short supply. At United Outcomes, we are committed to empowering organisations globally to achieve comprehensive oversight of their supply chains, including tier three and four suppliers and raw materials from the point of extraction. Our expertise enables your team to protect against fraud, unethical practices, and environmental risks. Our team is not only proficient in regional assessments, audits, and investigations—even in the most remote areas—but also brings over 30 years of experience in investigations and forensics. We can help your organisation achieve 85-100% visibility across your supply chain, from raw material extraction to shipping and warehousing, ensuring a secure and resilient supply chain. Comprehensive Solutions - **Supply Chain Mapping**: Comprehensive mapping across all tiers and regions. - **Identification and Mitigation**: Pinpointing vulnerable links and creating robust mitigation plans. - **Risk Register**: Scoring your entire supply chain against ISO 31000, complete with actionable recommendations - **On-Site Audits and Investigations**: Conducting thorough on-site assessments of all suppliers. - **Training and Capacity Building**: Equipping your internal teams to recognise and address unethical supplier and vendor behaviours. - **Crisis Communication and Reputation Management**: Providing support to manage potential crises and protect your brand’s reputation. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Human Resources Investigations HR investigations are increasing at a rapid speed by as much as 25% in certain industries. Whilst HR teams are usually capable of running investigations, they are time-consuming, stressful on teams or employees involved in them and it can often be difficult with blind spots to uncover the facts. United Outcomes provides comprehensive support for HR investigations, ensuring that organisations can effectively address and resolve workplace issues. Our team brings deep expertise in handling complex HR investigations, from allegations of misconduct to compliance breaches, with a focus on integrity, confidentiality, and thoroughness. We assist in every stage of the process, from initial assessments and evidence gathering to interviews and final reporting. Our approach is tailored to your organisation’s specific needs, ensuring that investigations are conducted impartially and in line with best practices. With United Outcomes by your side, your organisation can navigate sensitive HR challenges with confidence, maintaining a fair and compliant workplace. End-to-End Support - **Allegation Assessment and Triage**: Initial evaluation of complaints or reports to determine the appropriate course of action. - **Comprehensive Investigations**: Conducting thorough, impartial investigations into workplace misconduct, harassment, discrimination, and other HR-related issues. - **Interviewing and Evidence Collection**: Expertly managing the process of interviewing witnesses and gathering relevant evidence while maintaining confidentiality. - **Compliance Audits**: Reviewing organisational policies and practices to ensure adherence to legal and regulatory standards. - **Reporting and Documentation**: Providing detailed reports and documentation of investigation findings, complete with actionable recommendations. - **Training and Capacity Building**: Educating HR teams on best practices for conducting investigations and managing sensitive issues. - **Crisis Management and Resolution**: Offering support in managing the aftermath of HR incidents, including communication strategies and resolution planning. - **Mediation and Conflict Resolution**: Facilitating mediation between parties to resolve conflicts and prevent future issues. - **Policy Review and Development**: Assisting in the creation or revision of HR policies to prevent future incidents and ensure a safe, compliant workplace. Powered by our unique intelligence-led investigations and forensics model, our experts support organisations in responding to, and emerging from, critical incidents and disruptions. ## Post Incident Investigation and Forensics The most critical phase for reputational damage is the days and weeks following a serious or major incident. United Outcomes offers extensive support to organisations in the critical phase following a major or serious incident, ensuring a thorough and effective resolution process. Our team of experts assists in post-incident analysis, helping organisations understand the root causes and contributing factors of the incident. We provide detailed forensics services, utilising advanced techniques to gather and analyse evidence, which is essential for legal proceedings or internal reviews. Additionally, we aid in developing and implementing corrective actions to prevent recurrence, including policy revisions, staff training, and enhanced monitoring systems. United Outcomes also offers support in crisis communication, helping organisations manage stakeholder relations and safeguard their reputation. Our holistic approach ensures that your organisation not only addresses the immediate aftermath but also strengthens its resilience against future incidents. - **Root Cause Analysis**: Identifying the underlying factors that led to the incident to prevent future occurrences. - **Forensic Evidence Collection and Analysis**: Conducting detailed forensic investigations using advanced techniques to gather and analyse critical evidence. - **Corrective Action Planning**: Developing and implementing targeted actions to address the issues identified during the investigation. - **Crisis Communication Support**: Assisting with communication strategies to manage stakeholder relations and protect organisational reputation. - **Policy and Procedure Review**: Revising and updating organisational policies to strengthen controls and prevent similar incidents. - **Staff Training and Development**: Providing training programs to enhance employee awareness and preparedness for handling serious incidents. - **Legal and Regulatory Compliance**: Ensuring that all post-incident actions are in line with legal requirements and industry standards. - **Ongoing Monitoring and Support**: Offering continued support to monitor the effectiveness of corrective measures and adjust as needed. ## Investigative Training United Outcomes offers advanced investigative training designed to equip risk departments, HR teams, compliance professionals, and supply chain directors with the skills and knowledge needed to effectively manage and resolve complex issues within their organisations. Our training programs are tailored to the specific challenges faced by each department, providing hands-on experience in advanced investigative techniques, evidence collection, and interview strategies. Participants learn how to identify and mitigate risks, handle sensitive investigations with confidentiality and integrity, and ensure compliance with legal and regulatory standards. Through real-world scenarios and expert guidance, United Outcomes empowers teams to conduct thorough investigations, make informed decisions, and strengthen their organisation’s resilience against potential threats - **Customisable Training Programs**: Tailored training for risk departments, HR teams, compliance professionals, and supply chain directors. - **Advanced Investigative Techniques**: Instruction on modern techniques for conducting thorough and effective investigations. - **Evidence Collection and Analysis**: Training on how to gather, preserve, and analyse evidence with precision. - **Interview and Interrogation Skills**: Developing skills in conducting interviews and interrogations with sensitivity and effectiveness. - **Risk Identification and Mitigation**: Teaching strategies to identify potential risks and implement appropriate mitigation plans. - **Legal and Regulatory Compliance**: Ensuring teams understand and adhere to relevant laws and regulations during investigations. - **Real-World Scenarios**: Practical exercises and case studies that simulate real-world investigative challenges. - **Confidentiality and Ethics**: Emphasising the importance of maintaining confidentiality and ethical standards throughout the investigative process. 1\. [ECI Growth Characteristics 2022 report](https://ecipartners.wpengine.com/news-and-insights/report/2022/eci-growth-characteristics-2022) shows the majority of CEOs (74%) in the UK now believe that ESG is equally as important as financial performance 2\. In the [PwC Global Economic Crime Survey 2024](https://www.pwc.com/gx/en/services/forensics/economic-crime-survey.html), 55% of respondents reported procurement fraud is a widespread concern in their country. 3. According to [FRAUDSCAPE 2024](https://www.fraudscape.co.uk), the flagship intelligence report from the UK’s leading fraud prevention non-profit, 214,882 cases were filed between January and June 2024, an increase of 15% compared to the same period for 2023. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Assessments and Audits](https://united-outcomes.com/services/assessments-and-audits/) **Published:** August 27, 2024 **Author:** James Baldwin **Content:** # Assessments & Audits Internal Risks Internal risks, such as process inefficiencies and conflict, erode a business's operational effectiveness, leading to missed opportunities, reduced profitability, and in extreme cases, the creation of insider threats. External Risks External risks, including regulatory shifts and security threats, can disrupt business continuity and compromise competitive positioning, making proactive risk management essential for sustainable growth. The diverse and rapidly evolving nature of risks means that leaders must continually adapt rather than relying on a fixed set of skills to steer their organisations through crises. Today’s top challenges for risk leaders include supply chain disruptions, environmental emergencies, internal conflicts, a disengaged workforce and shifts in behaviour of both internal and external stakeholders. The first step to resilience and preparedness is knowing where you stand. United Outcomes supports organisations in assessments and audits to highlight risk factors and threat actors and compare this to the current state of preparedness. We’re able to identify blind spots, thoroughly investigate weaknesses and provide you with a holistic overview of your entire risk chain. ## Counter Terrorism Assessment ## As the threat of terrorism continues to evolve, private organisations with customers, visitors, and guests must prioritise the safety and security of all who enter their premises. In response to this growing need, United Outcomes offers a comprehensive Counter-Terrorism Assessment designed to protect your organisation from potential threats and proactively prepare their venues with upcoming regulations such as Martyn’s Law. ### Risk Assessment & Threat Analysis We begin by conducting a thorough risk assessment and threat analysis specific to your organisation’s location, industry, and visitor profile. Our experts identify potential vulnerabilities, including physical security gaps, entry points, and crowd management challenges, to develop a comprehensive understanding of your organisation's risk exposure. ### Preparedness for Martyn’s Law Martyn’s Law, set to be introduced in the UK, mandates that venues and organisations implement proportionate security measures to protect against terrorist threats. Our assessment ensures that your organisation is set to begin preparing for the requirements of Martyn’s Law, including developing and implementing security plans, staff training, and emergency response procedures. ### Tailored Security Recommendations Based on our findings, we provide tailored recommendations to enhance your organisation’s counter-terrorism measures. Our strategies include improvements to physical security, such as access control systems, CCTV coverage, and barriers, as well as procedural changes like visitor screening, staff protocols, and incident response plans. Training & Awareness Programmes We offer specialised training programmes for your staff to ensure they are equipped to recognise and respond to potential terrorist threats. Training includes situational awareness, behaviour detection, and emergency response drills, helping your team stay vigilant and prepared. Incident Response & Crisis Management Our assessment includes the development of robust incident response and crisis management plans to ensure that your organisation can respond swiftly and effectively in the event of a terrorist attack.We provide guidance on establishing communication protocols, evacuation procedures, and coordination with local authorities and emergency services. Ongoing Support & Reassessment Terrorist threats can change over time, so we offer ongoing support and periodic reassessments to ensure that your counter-terrorism measures remain effective and up-to-date.Our continuous monitoring and adjustment services help your organisation stay ahead of potential threats and maintain a secure environment for all visitors and guests. United Outcomes provides a Counter-Terrorism Assessment that not only enhances the security of your organisation.By implementing our comprehensive security strategies, you can protect your customers, visitors, and guests from potential threats, fostering a safe and secure environment that upholds your organisation’s reputation and commitment to safety. ## Disaster Readiness Assessment In an unpredictable world, private organisations must be prepared to handle both natural and man-made disasters. From floods and fires, major power outages and pandemics, the ability to respond effectively to disasters is crucial for protecting your people, assets, and operations. United Outcomes offers a comprehensive Disaster Readiness Assessment tailored to help organisations across the UK strengthen their resilience and ensure business continuity in the face of unexpected crises. 01. ### Comprehensive Risk Evaluation We begin by conducting a thorough risk evaluation to identify the specific disasters your organisation may face, whether they are natural events like floods and storms or man-made incidents such as physical attacks, fires, or industrial accidents. Our assessment takes into account your organisation’s location, industry, infrastructure, and operational dependencies to create a detailed risk profile. [ Internal Risks and Disruptions ](https://united-outcomes.com/solutions/internal-risks-and-disruptions/) 02. ### Business Continuity Planning We help you develop or refine a robust Business Continuity Plan (BCP) that ensures your organisation can maintain critical operations during and after a disaster. Our experts work with you to identify essential functions, allocate resources, and establish backup systems that minimise disruption and speed up recovery. [ Counter Terrorism and Disaster Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) 03. ### Emergency Response Preparedness Our assessment includes the development of comprehensive emergency response plans tailored to your organisation’s unique needs. We provide guidance on evacuation procedures, communication protocols, and coordination with local emergency services to ensure a swift and effective response in the event of a disaster. [ Counter Terrorism and Disaster Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) 04. ### Training and Drills We offer tailored training programmes for your staff to ensure they are prepared to respond effectively to various disaster scenarios. Training includes emergency response drills, crisis communication exercises, and role-specific instructions to build confidence and competence across your organisation. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) 05. ### Infrastructure and Technology Resilience Our assessment examines the resilience of your organisation’s infrastructure and technology systems, including IT networks, power supplies, and physical facilities. We provide recommendations for strengthening your infrastructure, implementing redundancy measures, and securing critical data to prevent or minimise damage from disasters. 06. ### Regulatory Compliance and Best Practices We ensure that your disaster readiness plans align with regulations and industry best practices, helping you meet legal requirements and maintain a high standard of safety. Our assessment also includes guidance on complying with health and safety laws, environmental regulations, and insurance requirements. 07. ### Ongoing Monitoring and Adaptation Disasters can strike at any time, so we offer ongoing support and periodic reassessments to keep your disaster readiness plans current and effective. Our continuous monitoring services help you adapt to emerging threats and changing conditions, ensuring your organisation remains prepared for any eventuality. ## ESG Risk Assessment In today’s business environment, Environmental, Social, and Governance (ESG) factors play a critical role in shaping organisational success. With increasing scrutiny from investors, regulators, and consumers, organisations must proactively manage ESG risks to protect their reputation, enhance sustainability, and ensure long-term profitability. United Outcomes offers a comprehensive ESG Risk Assessment to help organisations identify, evaluate, and mitigate the risks associated with ESG factors, ensuring they meet stakeholder expectations and regulatory requirements. We ensure that ESG risk management is fully integrated into your overall corporate strategy, aligning it with your business goals and values. This holistic approach helps embed ESG considerations into your decision-making processes, driving long-term resilience and competitive advantage ### Comprehensive ESG Risk Identification We begin by identifying the key ESG risks relevant to your organisation, considering factors such as environmental impact, social responsibility, and governance practices. Our assessment covers a wide range of ESG issues, including climate change, resource management, human rights, labour practices, corporate ethics, and regulatory compliance. [ Internal Risks and Disruptions ](https://united-outcomes.com/solutions/internal-risks-and-disruptions/) Risk Mitigation Strategies Based on our findings, we develop tailored strategies to mitigate identified ESG risks, focusing on improving your organisation’s environmental footprint, social impact, and governance structures. Our recommendations include actionable steps to enhance sustainability, ethical business practices, and stakeholder engagement, reducing potential risks and unlocking new opportunities for growth. [ Strategy ](https://united-outcomes.com/services/strategy-and-policy-development/) ### Materiality Analysis We conduct a materiality analysis to determine which ESG risks are most significant to your business and stakeholders. This process helps prioritise the issues that could have the greatest impact on your organisation’s reputation, financial performance, and long-term sustainability. Performance Monitoring and Reporting ESG risks are dynamic and require ongoing monitoring. We provide tools and frameworks to track your organisation’s ESG performance, allowing you to measure progress and make informed decisions. Our assessment also includes guidance on ESG reporting, helping you communicate your achievements and challenges to stakeholders through credible and transparent disclosures. ### Regulatory Compliance and Best Practices Our assessment ensures that your organisation is in compliance with relevant ESG regulations and industry standards, including upcoming and evolving legal requirements. We provide guidance on adopting best practices in ESG management, helping you stay ahead of regulatory changes and meet the expectations of investors and other stakeholders. Stakeholder Engagement and Communication Effective ESG management involves clear communication with stakeholders, including investors, customers, employees, and the wider community. We help you develop strategies for transparent and effective stakeholder engagement, ensuring that your ESG initiatives are understood, supported, and valued by those who matter most. [ Leadership Development ](https://united-outcomes.com/services/leadership-and-management-training/) United Outcomes provides an ESG Risk Assessment that empowers your organisation to manage environmental, social, and governance risks effectively. By addressing these critical factors, we help you safeguard your reputation, comply with regulations, and build a sustainable, responsible business that thrives in today’s increasingly ESG-focused world External Risk ## Supply Chain Assessment and Audit In a globalised economy, the efficiency, transparency, and resilience of your supply chain are paramount to your organisation’s success. Disruptions, inefficiencies, and risks within your supply chain can have significant impacts on your operations, reputation, and bottom line. \\United Outcomes offers comprehensive Supply Chain Assessments and Audits designed to identify vulnerabilities, optimise processes, and ensure that your supply chain is robust, sustainable, and aligned with best practices. ## 01. ### End-to-End Supply Chain Evaluation We conduct a thorough evaluation of your entire supply chain, from raw material sourcing to final product delivery, identifying potential risks and inefficiencies at every stage. Our assessment covers key areas such as supplier performance, logistics management, inventory control, and demand forecasting, providing a holistic view of your supply chain’s strengths and weaknesses. ## 02. ##### Risk Identification and Mitigation Our audit identifies critical risks within your supply chain, including supplier reliability, geopolitical factors, regulatory compliance, and environmental and social impacts. We provide tailored risk mitigation strategies to address these vulnerabilities, ensuring that your supply chain is resilient to disruptions and aligned with your organisation’s risk tolerance. [ Internal Risks and Disruptions ](https://united-outcomes.com/solutions/internal-risks-and-disruptions/) ## 03. ##### Sustainability and Ethical Sourcing With increasing demand for ethical and sustainable practices, we assess the environmental and social impacts of your supply chain. Our audit includes evaluating your suppliers’ adherence to sustainability standards, ethical sourcing practices, and labour conditions, helping you build a supply chain that reflects your commitment to corporate responsibility. ## 04. ##### Operational Efficiency Optimisation We analyse your supply chain processes to identify opportunities for cost savings, efficiency improvements, and waste reduction. Our recommendations focus on streamlining logistics, enhancing inventory management, and improving supplier collaboration, leading to faster, more cost-effective operations. ## 05. ##### Compliance and Regulatory Alignment Supply chains are subject to a wide range of regulations, including import/export laws, industry standards, and environmental regulations. Our audit ensures that your supply chain is fully compliant with these regulations, reducing the risk of legal issues, fines, and disruptions. ## 06. ##### Technology Integration and Innovation We assess the role of technology in your supply chain, identifying opportunities for innovation through digital tools, automation, and data analytics. Our audit includes recommendations for integrating advanced technologies such as IoT, blockchain, and AI to enhance visibility, traceability, and decision-making within your supply chain. ## 07. ##### Supplier Performance and Relationship Management Strong supplier relationships are key to a reliable supply chain. We evaluate the performance of your suppliers and the effectiveness of your supplier management strategies. Our audit includes guidance on improving supplier selection, performance monitoring, and contract management to ensure long-term partnerships that add value to your business. ## 08. ##### Continuous Monitoring and Improvement A resilient supply chain requires ongoing monitoring and continuous improvement. We provide tools and frameworks to track supply chain performance over time. Our assessments include establishing KPIs, reporting mechanisms, and review processes to ensure that your supply chain remains agile and responsive to changing conditions United Outcomes provides Supply Chain Assessments and Audits that empower your organisation to build a supply chain that is efficient, sustainable, and resilient. By identifying risks, optimising processes, and ensuring compliance, we help you create a supply chain that not only supports your business goals but also enhances your competitive advantage in today’s complex global market ## Productivity Audit With employee engagement directly tied to organisational productivity and revenue growth, actively disengaged employees cost the global economy an estimated £7.4 trillion annually—approximately 10% of global GDP—the stakes for ensuring a productive workforce have never been higher. Our Productivity Audit is designed to help organisations identify and address the factors affecting productivity, ultimately leading to increased engagement, efficiency, and revenue growth. ### Comprehensive Workforce Assessment We conduct a thorough evaluation of your workforce to identify levels of engagement, areas of disengagement, and their impact on overall productivity. The assessment includes employee surveys, performance data analysis, and direct feedback sessions to gain a deep understanding of your organisational dynamics. Strategic Recommendations for Improvement Based on our findings, we provide tailored recommendations to enhance employee engagement and productivity. Our strategies focus on improving workflow efficiency, optimising team dynamics, and fostering a positive organisational culture that motivates employees. [ Strategy ](https://united-outcomes.com/services/strategy-and-policy-development/) ### Identification of Productivity Blockers Our audit identifies key obstacles to productivity, such as inefficient processes, communication breakdowns, and cultural issues. We examine the root causes of disengagement, including leadership challenges, lack of recognition, and inadequate resources, to pinpoint specific areas for improvement. Implementation Support We don’t just provide recommendations; we partner with your organisation to implement changes that drive real results. Our support includes training, coaching, and change management strategies to ensure that productivity improvements are sustainable and aligned with your business goals. ### Ongoing Monitoring and Adjustment Productivity is not a one-time fix; it requires ongoing attention and adjustment. We offer continuous monitoring and periodic re-assessments to track progress and make necessary adjustments. This proactive approach ensures that your organisation maintains high levels of engagement and productivity, leading to sustained revenue growth. By addressing the factors that impact productivity and employee engagement, United Outcomes helps organisations unlock their full potential. With our Productivity Audit, you can expect not just a boost in efficiency, but also tangible revenue growth, with a **5% increase in engagement** leading to an **average 3% increase in revenue growth** the following year. Internal Risk ## Conflict Assessment Internal conflicts can disrupt the harmony, productivity, and overall morale within an organisation, leading to decreased efficiency and a negative work environment. Left unaddressed, these conflicts can escalate, impacting employee retention, customer satisfaction, and even your organisation’s reputation. United Outcomes offers comprehensive Internal Conflict Assessments designed to identify the sources of conflict, understand their impact, and provide actionable strategies to resolve issues and foster a positive, collaborative workplace. ## 01. ### In-Depth Conflict Analysis We begin by conducting a thorough analysis of the internal conflicts within your organisation, identifying key areas of tension, recurring issues, and underlying causes. Our assessment examines interpersonal dynamics, communication patterns, leadership styles, and organisational culture to provide a comprehensive understanding of conflict sources. ## 02. ##### Impact Assessment We evaluate the impact of internal conflicts on your organisation’s performance, including effects on team productivity, employee engagement, and overall workplace morale. This assessment helps quantify the cost of unresolved conflicts, providing a clear picture of the benefits of effective conflict resolution. ## 03. ##### Root Cause Identification Our approach goes beyond surface-level symptoms to identify the root causes of internal conflicts, whether they stem from miscommunication, unclear expectations, power imbalances, or cultural differences. Understanding these root causes allows us to develop targeted strategies that address the core issues rather than just managing the symptoms. ## 04. ##### Tailored Conflict Resolution Strategies Based on our findings, we provide customised strategies to resolve internal conflicts and prevent future issues from arising. Our recommendations may include mediation services, improved communication channels, leadership training, and the implementation of conflict resolution policies. [ Leadership Training ](https://united-outcomes.com/services/leadership-and-management-training/) ## 05. ##### Leadership and Management Support Effective conflict management often requires strong leadership. We work with your management team to enhance their conflict resolution skills, equipping them with the tools and techniques needed to manage disputes proactively. Training includes strategies for managing difficult conversations, fostering inclusivity, and creating a culture of open communication and mutual respect. [ Leadership Training ](https://united-outcomes.com/services/leadership-and-management-training/) ## 06. ##### Enhancing Team Dynamics We help improve team dynamics by addressing issues such as role clarity, workload distribution, and interpersonal relationships. Our assessment includes strategies for building trust, encouraging collaboration, and promoting a positive team environment that minimises the potential for conflict. [ Training ](https://united-outcomes.com/services/safety-and-awareness-training/) ## 07. ##### Cultural and Diversity Considerations We recognise that cultural and diversity factors can play a significant role in internal conflicts. Our assessment includes a focus on fostering an inclusive environment where differences are respected and valued. We provide guidance on creating policies and practices that support diversity and inclusion, reducing the likelihood of conflicts arising from cultural misunderstandings. ## 08. ##### Ongoing Conflict Management and Monitoring Conflict management is an ongoing process. We provide tools and frameworks for continuous monitoring and assessment of internal conflicts, ensuring that emerging issues are addressed promptly. Our support includes regular check-ins, conflict resolution training refreshers, and the development of a conflict management culture that promotes long-term harmony. United Outcomes provides Internal Conflict Assessments that help your organisation identify, understand, and resolve conflicts effectively. By addressing these issues at their source and implementing sustainable conflict resolution strategies, we help create a more harmonious, productive, and engaged workplace where employees can thrive and contribute to the success of your organisation. --- ### [Environmental, Social and Governance (ESG)](https://united-outcomes.com/solutions/environmental-social-and-governance-esg/) **Published:** September 6, 2024 **Author:** James Baldwin **Content:** # Environmental, Social & Governance of Executives see ESG as important as financial performance1 0 % concerned missing ESG targets will result in legal action2 0 % ESG-related failures becoming increasingly prevalent and typically lead to a loss of investor confidence and significant damage to the company’s reputation. 74% of executives are worried that failing to improve ESG performance will negatively impact their brand standing in the market with 64% concerned about legal action should their organisations miss ESG targets. ## An Ever Evolving Environment 2024 and 2025 will see major sustainability reporting legislation that will impact a huge number of businesses. As fast-moving and potentially overlapping requirements continue to emerge, the task of identifying and gathering the necessary data, while making materiality judgments on what to disclose, can feel overwhelming. United Outcomes helps organisations achieve their ESG goals by providing tailored strategies that align with sustainable practices, improve governance, and foster social responsibility. Our comprehensive approach ensures that businesses not only meet regulatory requirements but also build trust with stakeholders and create long-term value. We guide companies in integrating ESG into their core operations, helping them navigate complex challenges and seize opportunities for growth while contributing positively to the environment and society. Taking action now with a well-informed strategy will position you to navigate upcoming changes and build the agility needed to respond effortlessly in the years ahead. A comprehensive plan that accounts for the broader perspective will enable you to gather and track the necessary data to support your sustainability journey, ultimately adding value to your organisation. - **Strategic ESG Assessment:** We evaluate your current ESG practices and identify areas for improvement, ensuring alignment with industry standards and stakeholder expectations. - **Customised ESG Roadmap:** We develop a tailored ESG strategy that aligns with your business objectives, integrating sustainability into your corporate DNA. - **Stakeholder Engagement:** We facilitate communication with key stakeholders, including investors, customers, and communities, to build trust and transparency. - **Risk Management and Compliance:** We help you identify and mitigate ESG-related risks, ensuring compliance with regulations and best practices. - **Impact Measurement and Reporting:** We support the development of robust ESG reporting frameworks that track progress, demonstrate impact, and meet global reporting standards. - **Training and Capacity Building:** We provide training and resources to empower your team with the knowledge and skills needed to drive ESG initiatives. [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## ESG Crisis Response When organisations face an ESG crisis, United Outcomes steps in as a trusted partner to help navigate the complexities and mitigate the damage. We understand that ESG crises, whether environmental, social, or governance-related, can severely impact a company’s reputation, financial stability, and stakeholder trust. Our team of experts works swiftly to assess the situation, contain the fallout, and guide the organisation toward recovery. We implement strategic measures to restore credibility, address root causes, and ensure long-term resilience against future challenges. ### Crisis Assessment and Response We rapidly assess the situation, identify the critical issues, and develop an immediate action plan to contain the crisis. [ Assessments and Audits ](https://united-outcomes.com/services/assessments-and-audits/) ### Stakeholder Communication We help craft clear, transparent communication strategies to engage with stakeholders, including investors, employees, customers, and the media, to maintain trust during the crisis. ### Root Cause Analysis We conduct a thorough investigation to identify the underlying causes of the crisis, ensuring that the issues are fully understood and addressed. Remediation and Recovery Planning We design and implement remediation strategies that correct the issues, restore operations, and rebuild the organisation’s reputation. Incident Response & Crisis Management Our assessment includes the development of robust incident response and crisis management plans to ensure that your organisation can respond swiftly and effectively in the event of a terrorist attack.We provide guidance on establishing communication protocols, evacuation procedures, and coordination with local authorities and emergency services. [ Emergency Management ](https://united-outcomes.com/solutions/crisis-and-disaster-management/) Regulatory Compliance We ensure that all actions taken comply with relevant regulations and industry standards, helping to avoid legal repercussions and further damage. Cultural and Structural Reforms We work with your leadership to implement cultural and governance changes that prevent future crises and promote a more resilient organisational structure. Long-term ESG Strategy Realignment Post-crisis, we help realign your ESG strategy to reinforce sustainable practices, rebuild stakeholder confidence, and drive long-term value creation. [ Strategy ](https://united-outcomes.com/services/strategy-and-policy-development/) 1\. [ECI Growth Characteristics 2022 report](https://ecipartners.wpengine.com/news-and-insights/report/2022/eci-growth-characteristics-2022) shows the majority of CEOs (74%) in the UK now believe that ESG is equally as important as financial performance 2\. [ECI Growth Characteristics 2022 report](https://ecipartners.wpengine.com/news-and-insights/report/2022/eci-growth-characteristics-2022) has 74% of CEOs in the UK concerned about legal action should their organisations miss ESG targets. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Compliance and Regulation](https://united-outcomes.com/solutions/compliance-and-regulation/) **Published:** June 17, 2024 **Author:** James **Content:** # Compliance and Regulation Navigating the ever-evolving regulatory landscape can be complex. United Outcomes specialise in assisting organisations in the UK to stay fully compliant with regulations and legislation Related Resources: - Training - Customer and Visitor Safety - Protect Duty (Martyn’s Law) Improve your compliance now [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) ## Compliance and Regulation Our tailored solutions are designed to address the specific needs of your business, ensuring that you not only meet current regulatory requirements but also proactively adapt to future changes. Our expert team, comprised of seasoned practitioners and regulatory specialists, conducts comprehensive assessments to identify potential compliance risks within your organization. We then collaborate closely with your team to develop customized strategies and frameworks that align with industry standards and legal mandates. Our services cover a spectrum of compliance areas, including data protection, industry-specific regulations, employment laws, and more. At United Outcomes, we understand that compliance goes beyond meeting legal obligations; it’s about building a resilient foundation for sustainable growth. Our approach includes not only the development of compliance policies and procedures but also the implementation of robust monitoring and reporting mechanisms. We prioritize proactive risk management, ensuring that your organization is well-prepared to address emerging regulatory challenges. Whether you are a small business or a large enterprise, our commitment is to provide you with the knowledge, tools, and support needed to navigate the intricate web of regulations, fostering a culture of compliance throughout your organization. Partner with United Outcomes and rest assured that your business is not only meeting regulatory expectations but is also positioned for long-term success in the dynamic and regulated landscape of the private sector. ### Learn how United Outcomes can meet your critical needs [ Contact Us ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU2MCIsInRvZ2dsZSI6ZmFsc2V9) --- ### [Privacy Policy](https://united-outcomes.com/privacy-policy/) **Published:** June 17, 2024 **Author:** James **Content:** # Privacy and Cookies Effective Date: 06-May-2024 Last Updated: 06-May-2024 ## Privacy Policy This Privacy Policy describes the policies of Alan Baldwin Services Ltd, DBA United Outcomes ( email: contact@united-outcomes.com), on the collection, use and disclosure of your information that we collect when you use our website ( https://united-outcomes.com ). (the “Service”). By accessing or using the Service, you consent to the collection, use and disclosure of your information per this Privacy Policy. If you do not consent, please do not access or use the Service. We may modify this Privacy Policy at any time without any prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service. Your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. ### How We Use Your Information We will use the information that we collect about you for the following purposes: 1. Marketing/ Promotional 2. Customer feedback collection 3. Support If we want to use your information for any other purpose, we will ask you for consent and will use your information only after receiving your consent and then only for the purpose(s) for which you granted consent unless we are required to do otherwise by law. ### How We Share Your Information We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below: 1. Analytics We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets transferred to the new owner. ### Your Rights Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to complain with statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at contact@united-outcomes.com. We will respond to your request in accordance with applicable law. You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at contact@united-outcomes.com. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. ### Cookies, Etc. Please refer to our Cookie Policy below to learn more about how we use these tracking technologies and your choices. ### Security We value the security of your information and will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information, which is under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. ### Grievance / Data Protection Officer If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at contact@united-outcomes.com. We will address your concerns in accordance with applicable law. ## Cookie Policy ### What are cookies? This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e., the information we collect using cookies, how that information is used, and how to manage the cookie settings. Cookies are small text files that store information. They are stored on your device when the website is loaded on your browser. These cookies help us function properly, make the website more secure, provide a better user experience, understand how the website performs, and analyze what works and where it needs improvement. ### How do we use cookies? As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly, and they do not collect your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with it, keeping our services secure, providing relevant advertisements, and, overall, providing you with a better and improved user experience and helping speed up your future interactions with our website. ### Types of Cookies we use ### Manage cookie preferences **Click here to open Cookie Settings** You can change your cookie preferences any time by clicking the above link. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent immediately. In addition, different browsers provide different methods to block and delete cookies used by websites. You can change your browser’s settings to block/delete cookies. Below are the links to support documents on managing and deleting cookies from the major web browsers. - Chrome: - Safari: - Firefox:[https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Internet Explorer: If you use any other web browser, please visit your browser’s official support documents. --- ### [Why Us](https://united-outcomes.com/why-us/) **Published:** June 17, 2024 **Author:** James **Content:** # About us About us ## Ready to Defend Sworn to Protect Donec rutrum congue leo eget malesuada. Cras ultricies ligula sed magna dictum porta. Curabitur arcu erat, accumsan id imperdiet et, ##### 15 Years Experience Lorem ipsum dolor sit amet, consectetur adipiscing elit ##### 200+ Client Protection Lorem ipsum dolor sit amet, consectetur adipiscing elit [ Learn more ](#) Living Values ## our actions are driven by our mission, purpose, and core values Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ultricies ligula sed magna dictum porta. # 01. #### One team Vivamus suscipit tortor eget felis porttitor volutpat. Cras ultricies ligula sed magna dictum porta. Sed porttitor lectus nibh. # 02. #### Integrity Vivamus suscipit tortor eget felis porttitor volutpat. Cras ultricies ligula sed magna dictum porta. Sed porttitor lectus nibh. # 03. #### Accountability Vivamus suscipit tortor eget felis porttitor volutpat. Cras ultricies ligula sed magna dictum porta. Sed porttitor lectus nibh. # 04. #### Respect Vivamus suscipit tortor eget felis porttitor volutpat. Cras ultricies ligula sed magna dictum porta. Sed porttitor lectus nibh. # 05. #### Giving back Vivamus suscipit tortor eget felis porttitor volutpat. Cras ultricies ligula sed magna dictum porta. Sed porttitor lectus nibh. # 06. #### Innovation Vivamus suscipit tortor eget felis porttitor volutpat. Cras ultricies ligula sed magna dictum porta. Sed porttitor lectus nibh. Cybersecurity Solutions ## Security Information and Event Management Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Log Management Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Threat Detection Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Data Protection Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Incident Response Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. ### Join Our Team Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. ### Our Newsletter Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. --- ### [Press Releases](https://united-outcomes.com/press-releases/) **Published:** June 17, 2024 **Author:** James **Content:** # Blog From our blog [![Team discussing an operations plan for Martyn's Law](https://united-outcomes.com/wp-content/uploads/2024/06/Blog-4.webp "Team discussing an operations plan for Martyn's Law – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/)### [ Secure Your Venue: The Ultimate Martyn’s Law Budget Guide ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) June 16, 2026 No Comments Martyn’s Law is here and UK venues have until Spring 2027 at the earliest to comply. But do you know what these changes will actually cost your business? Whether your venue sits in the Standard Tier or the Enhanced Tier, planning your budget for Martyn’s Law early is vital. [ Read More ](https://united-outcomes.com/insights/martyns-law/preparing-your-budgets-for-martyns-law/) [![A Martyn's (Martyns) Law evacuation procedure during a terrorist incident](https://united-outcomes.com/wp-content/uploads/2025/10/orderly-evacuation-1200x800.webp "Orderly Evacuation – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/)### [ Public Protection Procedure – What is Evacuation? ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) October 20, 2025 No Comments First in a series. In planning for terrorist incidents, the primary objective is to move people away from danger. In this post, we cover the first of three principal approaches: Evacuation. [ Read More ](https://united-outcomes.com/insights/martyns-law/public-protection-procedure-what-is-evacuation/) [![A church that may be effected by Martyn’s Law, ahead of an event](https://united-outcomes.com/wp-content/uploads/2025/06/altar-in-the-church-before-the-wedding-1200x800.webp "Church that may be subject to Martyn’s Law – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/)### [ Application of Martyn’s Law to Places of Worship, Schools, Further Education Institutions, and Childcare Facilities ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) June 21, 2025 No Comments Article #12 in a series – Understanding exclusions from the Act is crucial for event organisers and venue operators to ensure compliance and proper security planning. [ Read More ](https://united-outcomes.com/insights/martyns-law/martyns-law-standard-tier/) [![Modern Slavery, hidden in plain sight](https://united-outcomes.com/wp-content/uploads/2024/10/modern-slavery.webp "modern slavery – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/)### [ Martyn’s Law Standard Tier ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) April 12, 2025 No Comments Article #13 in a series – This blog focuses on Standard Duty (Tier) Premises, detailing their obligations and the latest updates from Protect UK. [ Read More ](https://united-outcomes.com/insights/martyns-law/martyns-law-excluded-events/) [![Atrium of a Museum under Martyns Law considerations](https://united-outcomes.com/wp-content/uploads/2024/06/Museum-Considering-Martins-Law-1024x557.webp "Museum-Considering-Martyns-Law – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/)### [ Explaining Enhanced Duty (Tier) Premises Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) April 1, 2025 No Comments Article #11 in a series – This blog explains what constitutes an Enhanced Tier Premise, its obligations, and how venues can comply. [ Read More ](https://united-outcomes.com/insights/martyns-law/explaining-enhanced-duty-tier-premises-under-martyns-law/) [![Security Guard discussing Public Safety with customers](https://united-outcomes.com/wp-content/uploads/2024/06/security-guard-reasoning-with-people-e1714730784362-1024x576.webp "security-guard-reasoning-with-people-e1714730784362.jpg – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/)### [ Guidance on Appropriate and Reasonably Practicable Measures Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) March 10, 2025 No Comments Article #10 in a series – What Does “Reasonably Practicable” Mean? [ Read More ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) « PreviousPage1[Page2](https://united-outcomes.com/press-releases/?e-page-31c80789=2&doing_wp_cron)[Page3](https://united-outcomes.com/press-releases/?e-page-31c80789=3&doing_wp_cron)[Page4](https://united-outcomes.com/press-releases/?e-page-31c80789=4&doing_wp_cron)[Page5](https://united-outcomes.com/press-releases/?e-page-31c80789=5&doing_wp_cron)[Next »](https://united-outcomes.com/press-releases/?e-page-31c80789=2) #### Stay Update our newsletter Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar Email Subscribe From our blog ## Related Post [![Security Guard discussing Public Safety with customers](https://united-outcomes.com/wp-content/uploads/2024/06/security-guard-reasoning-with-people-e1714730784362-1024x576.webp "security-guard-reasoning-with-people-e1714730784362.jpg – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/)### [ Guidance on Appropriate and Reasonably Practicable Measures Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/guidance-on-appropriate-and-reasonably-practicable-measures-under-martyns-law/) March 10, 2025 [![Rear view of the Audience is large enough for Martyn's law to apply in a conference hall or seminar meeting.](https://united-outcomes.com/wp-content/uploads/2025/01/martyns-law-conference-public-lecture-1200x465.webp "Martyns Law applies to conferences – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/)### [ Understanding Standard Duty Premises Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/understanding-standard-duty-premises-under-martyns-law/) March 3, 2025 [![A class in a large daycare centre that may fall under Martyn's Law](https://united-outcomes.com/wp-content/uploads/2025/02/large-daycare-centres-can-fall-under-maryns-law.webp "A class in a large daycare centre that may fall under Martyn's Law – United Outcomes – United Outcomes") ](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/)### [ Events Excluded Under Martyn’s Law ](https://united-outcomes.com/insights/martyns-law/events-excluded-under-martyns-law/) February 24, 2025 Knowledgebase ## Recomended Resources [ See All Resource ](#) #### Webinar Lorem ipsum dolor sit amet, consectetur adipiscing elit [ Learn More ](#) #### E-Book Lorem ipsum dolor sit amet, consectetur adipiscing elit [ Download ](#) #### E-Magazine Lorem ipsum dolor sit amet, consectetur adipiscing elit [ Download ](#) #### Workshop Lorem ipsum dolor sit amet, consectetur adipiscing elit [ Learn More ](#) --- ## Bios ### [Kevin Purcell MBA DMS MSyl](https://united-outcomes.com/team/kevin-purcell/) **Published:** June 11, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Kevin Purcell is a distinguished executive, combining a wealth of experience driving organisational excellence with a career as a Chief Superintendent and senior police officer. Kevin leverages his background in multi-agency operations and risk management to provide exceptional internal direction. He leads the delivery of robust safety and compliance strategies, converting complex client requirements into high-quality protective outcomes. This ensures security programmes are executed efficiently, within budget and to the highest standards. ### Core Expertise **Operational Delivery** Expert execution of complex security projects, conducting rigorous vulnerability assessments to ensure organisations achieve full compliance with legal frameworks like [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/). **Strategic Resilience** Driving organisational excellence and implementing reasonably practicable public protection procedures and measures across diverse, multi-disciplinary environments. **Emergency Preparedness** Skilled coordination of multi-agency, public protection measures, and large-scale critical incident response frameworks. ### Notable Achievements - Kevin has delivered significant, high-quality protective security projects, conducting rigorous vulnerability assessments alongside stakeholders throughout the UK and abroad. - He works directly with senior leadership teams to transform security requirements into actionable, reasonably practicable public protection procedures and measures to ensure compliance with security frameworks like [Martyn’s Law.](https://homeofficemedia.blog.gov.uk/2025/04/03/martyns-law-factsheet/) - He provides resilient direction in counter-terrorism preparedness, supporting organisations to ensure they are thoroughly prepared to protect their premises and the public. **Categories:** Team --- ### [Phil Kay](https://united-outcomes.com/team/phil-kay/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Phil Kay is a senior strategic leader and intelligence specialist. He has 30 years of distinguished experience within UK law enforcement. As a former Assistant Chief Constable and highly experienced Gold Commander, he has led operational responses to some of the country’s most significant security, counter-terrorism, and public safety challenges. He specialises in providing corporate boards, local authorities, and venue operators with authoritative assurance in multi-agency coordination, intelligence-led operations, and complex risk management. Currently consulting across the UK and internationally, he equips organisations with the resilient governance and operational strategies required to navigate stringent regulatory frameworks, including [Martyn’s Law.](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/) ### Core Expertise **Crisis & Incident Command** Operated as a highly experienced Gold Commander, directing strategic responses to firearms, public order, major incidents, and CBRN events. **Intelligence-Led Strategy** Leverages an extensive background as a national intelligence lead to coordinate multi-agency operations and mitigate serious, emerging security threats. **Strategic Risk & Resilience** Delivers high-level consultancy to strengthen organisational resilience, preparedness, governance, compliance, and complex risk management across domestic and international sectors. ### Notable Achievements - Commanded extensive multi-agency security operations for high-profile public events. These include the Men’s Rugby World Cup, UEFA Champions League fixtures, Download Festival, and the [re-burial of King Richard III](https://en.wikipedia.org/wiki/Exhumation_and_reburial_of_Richard_III_of_England). - Served as the National Police Chiefs’ Council (NPCC) national lead for intelligence. He collaborated with the National Crime Agency and strategic partners to tackle severe national threats. - Provides critical strategic advice and operational insight to government departments, civil servants, and senior police leaders on complex security and risk management matters. **Categories:** Team --- ### [Lucy Sewell](https://united-outcomes.com/team/lucy-sewell/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Lucy Sewell is a highly accomplished senior police officer and an Army Reserve Major. She has extensive specialist expertise in counter-terrorism, protective security, and multi-agency resilience planning. She possesses a formidable background in commanding critical operations and managing high-stakes risks across both civilian law enforcement and military environments. As a Senior Advisor at United Outcomes, she provides corporate boards, local authorities, and venue operators with authoritative assurance in crisis management and disaster response. Her practical command experience ensures that clients can effectively navigate complex threat landscapes, operationalise robust counter-terrorism preparedness, and protect the public in high-risk environments. ### Core Expertise **Counter-Terrorism & Protective Security** Conducts comprehensive physical security and counter-terrorism assessments across complex venues, transport hubs, and public spaces to aid preparedness with [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/). **Crisis & Incident Command** Operates as a highly experienced Counter Terrorism Security Coordinator, qualified Firearms Commander, and Police Search Advisor to manage high-pressure incidents. **Multi-Agency Resilience & Logistics** Coordinates intricate security and contingency planning frameworks alongside diverse international partners and multi-agency stakeholders. ### Notable Achievements - Served as the Lead Venue Planner for the [Birmingham Commonwealth Games 2022.](https://en.wikipedia.org/wiki/2022_Commonwealth_Games) In this role she developed and delivered robust security arrangements across more than 20 major international event venues. - Deployed to Afghanistan as an Army Reserve Major. Here she successfully mentored the Afghan National Police with a focus on leadership, operational policing, and capability development. - Awarded several prestigious formal commendations throughout her policing and military career in recognition of her exceptional professionalism and operational leadership. **Categories:** Team --- ### [Kenny MacDonald KPM](https://united-outcomes.com/team/kenny-macdonald/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Kenny MacDonald KPM, MA (Hons), is a distinguished strategic leader with nearly 30 years of public service and law enforcement experience in Scotland. As a former Assistant Chief Constable for Police Scotland, he has directed major national security operations and led critical security reviews for prominent public institutions. Today, Kenny partners with corporate boards, local authorities, and venue operators to provide authoritative assurance in public safety, crisis response, and resilience planning. Using his deep expertise in counter-terrorism, he equips organisations to confidently navigate stringent regulatory frameworks—such as [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/)—ensuring robust operational preparedness and the highest standards of public protection. ### Core Expertise **Strategic Incident Command** Operated as a highly qualified Counter Terrorism, Strategic Firearms, Public Order, and CBRN Commander capable of managing risk in dynamic and highly scrutinised environments. **Major Event Resilience** Directed complex security and contingency planning for iconic public gatherings, high-profile royal operations, and international dignitary visits. **Governance & Operational Innovation** Led extensive organisational transformation programmes and multi-agency partnerships to drive innovation and ensure the continuous delivery of critical services. ### Notable Achievements - Conducted major reviews of security and protective arrangements at prominent public institutions. Kenny has collaborated directly with government bodies, local authorities, and the Royal Household to strengthen public safety. - Served as the Gold Commander for [Operation Unicorn](https://www.discoverbritain.com/heritage/royals/operation-unicorn/) following the death of Her Majesty Queen Elizabeth II in 2022. In this role Kenny held overall command responsibility for one of Scotland’s largest and most complex security operations. - Commanded numerous high-risk, nationally significant operations. This included the 2018 visit to Scotland by US President Donald Trump and Edinburgh’s internationally renowned [Hogmanay Street Party.](https://en.wikipedia.org/wiki/Edinburgh%27s_Hogmanay) **Categories:** Team --- ### [James Baldwin MBA](https://united-outcomes.com/team/james-baldwin/) **Published:** June 11, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview James Baldwin MBA is a visionary Chief Information and Technology Officer. He has over 25 years of global leadership experience across the corporate and public sectors. Specialising in agile operations, cyber security, and emerging technologies, he provides corporate boards and public agencies with authoritative assurance in digital resilience. He expertly aligns innovative technological solutions with comprehensive security strategies. This equips organisations to navigate complex business and IT landscapes safely. By championing the ethical application of Artificial Intelligence and process automation, he ensures clients can effectively manage complex risk frameworks and streamline critical human-centric processes to safeguard infrastructure and the public. ### Core Expertise **Cyber Security & Digital Resilience** Delivers comprehensive technological and cybersecurity solutions to protect organisational infrastructure and ensure robust regulatory compliance. **Technology Strategy & AI Integration** Directs the ethical application of Artificial Intelligence and Machine Learning to optimise operational efficiency and improve human-centric processes. **Global Agile Operations** Leads high-performing, multinational remote teams to execute complex digital transformations and process automation across diverse sectors. ### Notable Achievements - Serves as Chief Information and Technology Officer for United Outcomes and Practice to Progress, strategically directing digital platforms and secure product delivery. - Built and led high-performing technological teams for major global entities including Chubb, Bank of America, and diverse law enforcement and military agencies. - Co-founded a targeted, free workshop programme designed to support armed forces veterans successfully transitioning into the police service. **Categories:** Team --- ### [Steph Brighton](https://united-outcomes.com/team/steph-brighton/) **Published:** June 11, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Stephanie Brighton is a highly experienced policing professional and former Superintendent. She has extensive expertise across complex operational and specialist disciplines. Steph provides corporate boards, local authorities, and venue operators with authoritative assurance in multi-agency resilience, public order, and crisis management. As a former Head of Specialist Operations, she is highly adept at navigating stringent regulatory frameworks—like [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/)—and ensuring robust operational readiness across high-risk environments. By leveraging her extensive background in strategic command and Counter Terrorism Prepare and Protect initiatives, she equips clients with the resilient governance and operational strategies required to safeguard the public. ### Core Expertise **Crisis & Incident Command** Operated as a highly experienced tactical and strategic commander, consistently managing complex, high-risk emergencies including hostage situations and high-profile public demonstrations. **Counter-Terrorism & Resilience** Directed [Counter Terrorism Prepare and Protect](https://www.gov.uk/government/publications/counter-terrorism-strategy-contest-2023) activities alongside multi-agency partners to ensure organisations maintain robust public safety frameworks. **Major Event Security** Delivered comprehensive strategic planning and operational command for large-scale public gatherings, ensuring safe outcomes in highly scrutinised environments. ### Notable Achievements - Served as Superintendent and Local Policing Commander for West Mercia Police, delivering calm and effective leadership across highly demanding operational environments. - Directed force-wide capabilities as Head of Specialist Operations, overseeing firearms, roads policing, police dog training, and strategic planning functions. - Successfully commanded security and public safety operations for major national events, including large-scale air shows and British Cycling races. **Categories:** Team --- ### [Alan Baldwin](https://united-outcomes.com/team/alan-baldwin/) **Published:** June 11, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Alan Baldwin is a distinguished executive leader, combining over a decade of board-level corporate experience with a 32-year career culminating as a Chief Police Officer. At United Outcomes he leverages his profound expertise in national civil contingencies, threat assessment, counter-terrorism, and strategic command to help public and private sector clients navigate complex risk landscapes. He leads a team of seasoned specialists in delivering robust safety strategies, ensuring organisations are resilient, legally compliant and thoroughly prepared to protect their premises and the public. ### Core Expertise **Risk and Resilience** Strategic risk management and critical incident response for large-scale organisations **Regulatory Compliance** Expert navigation of security frameworks and preparedness for Martyn’s Law **Strategic Leadership** Building high-performing, crisis ready leadership teams through executive coaching ### Notable Achievements - Advised the national [COBRA C19 Foresight Group](https://www.ntu.ac.uk/about-us/community/nottingham-civic-exchange/projects/supporting-resilient-futures/c19-national-foresight-group/about-c19-nfg) and [Local Resilience Fora](https://en.wikipedia.org/wiki/Local_resilience_forum), demonstrating expertise in large-scale crisis and civil contingencies management. - Directs vulnerability assessments and strategic policy development, providing clients with actionable frameworks to enhance physical security and operational resilience. - Member of the national Gold group for London Olympics 2012 and Match Commander Emirates Stadium for international, European and domestic football matches. **Categories:** Team --- ### [Richard Smith](https://united-outcomes.com/team/richard-smith/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Richard Smith is a highly experienced senior strategic leader with an exemplary 34-year career in the British Army. He specialises in equipping corporate boards, local authorities, and venue operators with robust strategic planning, civil contingency, and organisational resilience frameworks. His extensive background operating within Whitehall, Washington, D.C., and NATO provides him with a profound understanding of complex inter-governmental policy and regulatory landscapes—like [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/). Serving as a security consultant at United Outcomes, he expertly bridges the gap between high-level strategy and tactical execution, enabling clients to effectively mitigate operational risk and ensure comprehensive public protection. ### Core Expertise **Strategic Planning & Civil Contingency** Leverages decades of military and governmental experience to design and execute robust compliance strategies. **Organisational Transformation** Directed large-scale corporate restructuring and complex multi-million-pound procurement projects while maintaining a people-centric, adaptable leadership approach. **Inter-Governmental Policy & Strategy** Utilises a deep understanding of high-level advocacy and policy development to help organisations navigate complex regulatory and operational environments. ### Notable Achievements - Completed an exemplary 34-year career in the British Army, successfully leading complex tactical deliveries across the United States, the Middle East, the Balkans, and [NATO](https://www.nato.int/en). - Directed high-level strategic policy and inter-governmental coordination from pivotal advisory roles within Whitehall and Washington, D.C. - Led significant civil contingency operations within the UK, directly enhancing domestic resilience and operational security. **Categories:** Team --- ### [Paula Booth](https://united-outcomes.com/team/paula-booth/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Paula Booth is a highly accomplished former senior police officer with 32 years of exemplary service in law enforcement. Concluding her distinguished career as a Gold Commander, she possesses extensive expertise in major event policing, counter-terrorism, and multi-agency public safety management. She equips corporate boards, local authorities, and venue operators with authoritative assurance in crisis management and regulatory compliance, helping them navigate frameworks such as [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/). By combining her advanced critical incident command experience with rigorous multi-agency interoperability, she ensures clients implement robust protective security measures to effectively mitigate risk and safeguard the public. ### Core Expertise **Crisis & Incident Command** Operated as a highly qualified Gold Commander with extensive practical experience in managing critical incidents and dynamic public safety operations. **Counter-Terrorism & Protective Security** Leverages her specialised background as a Lead Counter Terrorism Security Coordinator to design and implement robust, compliant security frameworks. **Multi-Agency Resilience** Integrated law enforcement, local authorities, and community stakeholders to build cohesive operational responses and manage complex public safety risks. ### Notable Achievements - Concluded a distinguished 32-year law enforcement career as a Gold Commander, consistently delivering safe outcomes in complex, high-pressure environments. - Commanded extensive multi-agency safety operations for high-profile public events, including the [Tour de France](https://en.wikipedia.org/wiki/2014_Tour_de_France), major festivals, and national sporting fixtures. - Served as the [Lead Counter Terrorism Security Coordinator (CTSecCo)](https://www.college.police.uk/career-learning/courses/counter-terrorism-security-coordinator-ct-secco) for the Number 2 region, directing nationwide protective security operations including deployments in Northern Ireland. **Categories:** Team --- ### [Jane Fitzpatrick](https://united-outcomes.com/team/jane-fitzpatrick/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Jane Fitzpatrick is a highly experienced civil contingencies expert with a distinguished 45-year background spanning the British Army and UK law enforcement. As a Tactical Specialist in Civil Contingency at United Outcomes, she provides corporate boards, local authorities, and venue operators with authoritative assurance in multi-agency resilience and robust crisis management. Her extensive practical background as a Counter-Terrorism Security Coordinator enables her to translate complex operational requirements into actionable preparedness strategies. This ensures clients can navigate stringent safety frameworks—like [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/)—with confidence. By leveraging her unparalleled expertise in tactical command and civil contingency planning, she equips organisations to effectively mitigate disruption, enhance operational readiness, and safeguard the public. ### Core Expertise **Civil Contingency & Resilience** Develops and implements robust preparedness strategies to significantly enhance organisational response capabilities during major disruptions. **Crisis & Incident Command** Operated as a highly qualified tactical commander to effectively manage risk and direct safe outcomes in dynamic, high-pressure operational environments. **Counter-Terrorism & Protective Security** Utilises specialised expertise in counter-terrorism coordination to ensure venues and organisations meet rigorous protective security requirements. ### Notable Achievements - Completed an exemplary 33-year career with West Mercia Police. She routinely deployed as a highly qualified Tactical Firearms, Public Order, and Post Incident Commander. - Deployed internationally as a Public Order Commander to the British Virgin Islands following [Hurricane Irma.](https://en.wikipedia.org/wiki/Hurricane_Irma) Here she successfully restored order and provided critical multi-agency operational support. - Served 12 years in the British Army’s Royal Corps of Signals, participating in significant international deployments including operations during the reunification of Germany. **Categories:** Team --- ### [Mark Payne QPM MBA](https://united-outcomes.com/team/mark-payne/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview Mark Payne QPM MBA is a highly distinguished counter-terrorism specialist and strategic leader with over 30 years of law enforcement experience. Following an extensive career with West Midlands Police, he most recently served as the Commander of the Regional Counter Terrorism Unit and currently operates as a Police Commissioner. He provides corporate boards, local authorities, and venue operators with authoritative assurance in navigating complex security landscapes and ensuring compliance with stringent regulatory frameworks—like [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/). By leveraging his profound expertise in national counter-terrorism strategy and multi-agency coordination, he equips clients with robust protective measures to mitigate evolving threats and effectively safeguard the public. ### Core Expertise **Counter-Terrorism Strategy** Translates profound expertise in national operations, including the CONTEST strategy, into robust protective frameworks for private sector organisations. **Executive Crisis Leadership** Directs large-scale operations and navigates complex security challenges, drawing on extensive experience as an Assistant Chief Constable and international Police Commissioner. **Major Event Security** Designs and implements comprehensive multi-agency security architectures for high-profile, large-scale international events to ensure public safety. ### Notable Achievements - Commanded the West Midlands Regional Counter Terrorism Unit. Here he collaborated with international security partners to oversee critical interventions in terrorist plots. - Led the strategic counter-terrorism response for the [2022 Birmingham Commonwealth Games. ](https://en.wikipedia.org/wiki/2022_Commonwealth_Games)Here he successfully secured one of the UK’s largest international sporting events. - Currently serves as the Commissioner of Police for the Royal Montserrat Police Service. He oversees comprehensive island-wide policing and maritime security efforts. **Categories:** Team --- ### [James Chennells LLM](https://united-outcomes.com/team/james-chennells/) **Published:** June 12, 2026 **Author:** James Baldwin **Excerpt:** **Content:** ## Professional Overview James Chennells is a dedicated legal researcher and compliance analyst with a foundation in international law, He holds a Master of Laws (LLM) in International Criminal Justice and Armed Conflict alongside an LLB with Australian Law. He is driven by a deep-seated interest in foreign and current affairs. His academic and professional focus has naturally gravitated towards counter-terrorism legislation and international security frameworks. This passion directly underpins his commitment to helping organisations navigate complex regulatory landscapes, specifically focusing on [Martyn’s Law](https://united-outcomes.com/understanding-martyns-law-the-terrorism-protection-of-premises-act-2025/). Ultimately motivated by a resolute desire to help keep the public safe, he specialises in translating complex legal requirements into actionable, decision-ready guidance. He helps equip corporate boards, local authorities, and venue operators with clear compliance strategies. This ensures that robust protective measures are effectively implemented to safeguard communities. **Categories:** Team --- ## Categories ### [Insights](https://united-outcomes.com/category/insights/) **Description:** United Outcomes Expert Articles --- ### [Team](https://united-outcomes.com/category/our-team/) **Description:** United Outcomes Team Members --- ### [Case Studies](https://united-outcomes.com/category/case-studies/) --- ### [Martyn's Law](https://united-outcomes.com/category/insights/martyns-law/) --- ## Tags ### [Harassment](https://united-outcomes.com/tag/harassment/) --- ### [Insider Threats](https://united-outcomes.com/tag/insider-threats/) --- ### [Investigations](https://united-outcomes.com/tag/investigations/) --- ### [Martyn’s Law](https://united-outcomes.com/tag/martyns-law/) --- ### [Mediation](https://united-outcomes.com/tag/mediation/) --- ### [Organisational Security](https://united-outcomes.com/tag/organisational-security/) --- ### [Public Safety](https://united-outcomes.com/tag/public-safety/) --- ### [Sexual Harassment](https://united-outcomes.com/tag/sexual-harassment/) --- ### [Workplace Harassment](https://united-outcomes.com/tag/workplace-harassment/) --- ### [Protect Duty](https://united-outcomes.com/tag/protect-duty/) --- ### [hotel security](https://united-outcomes.com/tag/hotel-security/) --- ### [hospitality industry](https://united-outcomes.com/tag/hospitality-industry/) --- ### [risk assessment](https://united-outcomes.com/tag/risk-assessment/) --- ### [staff training](https://united-outcomes.com/tag/staff-training/) --- ### [Emergency Response](https://united-outcomes.com/tag/emergency-response/) --- ### [security measures](https://united-outcomes.com/tag/security-measures/) --- ### [Compliance](https://united-outcomes.com/tag/compliance/) --- ### [Terrorist Threat Preparedness Compliance](https://united-outcomes.com/tag/terrorist-threat-preparedness-compliance/) --- ### [Internal Threats](https://united-outcomes.com/tag/internal-threats/) --- ### [CSDDD](https://united-outcomes.com/tag/csddd/) --- ### [Supply Chain](https://united-outcomes.com/tag/supply-chain/) --- ### [Value Chain](https://united-outcomes.com/tag/value-chain/) --- ### [ESG](https://united-outcomes.com/tag/esg/) --- ### [European Legislation](https://united-outcomes.com/tag/european-legislation/) --- ### [Investigation](https://united-outcomes.com/tag/investigation/) --- ### [Assessment](https://united-outcomes.com/tag/assessment/) --- ### [Audit](https://united-outcomes.com/tag/audit/) --- ### [UK Legislation](https://united-outcomes.com/tag/uk-legislation/) --- ### [Retail](https://united-outcomes.com/tag/retail/) --- ### [Modern Slavery](https://united-outcomes.com/tag/modern-slavery/) --- ### [Anti Slavery](https://united-outcomes.com/tag/anti-slavery/) --- ### [Annual Budgets](https://united-outcomes.com/tag/annual-budgets/) --- ### [Cost of Martyn's Law](https://united-outcomes.com/tag/cost-of-martyns-law/) --- ### [Regulatory Guidance](https://united-outcomes.com/tag/regulatory-guidance/) ---